Founded in 2016, Polne is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polne's excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polne storyjoin us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
Role OverviewAs a member of our Flagship Team, you will bring to life the distinctive Polne universe, attracting local and international, high-end clientele. This position is ideal for those who are passionate about luxury leather goods and committed to delivering exceptional service every day. Our flagship store in SoHo requires experienced individuals capable of exceeding the expectations of our discerning customers.
Key ResponsibilitiesCreating the Polne ExperienceProactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.
Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell.
Offer personalized and attentive experiences by identifying needs and embodying Polne's standards.
Encourage additional sales by mastering and communicating our services during and after each purchase.
Drive brand loyalty through strategic clienteling, maintaining a detailed digital book to provide personalized outreach and bespoke styling advice that extends the relationship beyond the initial visit.
Cash Management & Operational SupportManage opening and closing procedures for registers and accurately process transactions.
Support CRM initiatives through client follow-up and contribute to daily boutique reporting.
Maintain the boutique's presentation, including merchandising, sales floor organization, and helping stockists with inventory and storage.
Boutique Opening & ClosingPrepare the store pre-opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials.
Complete end-of-day closing: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music.
What We're Looking ForMinimum 3 years' experience working with high-end, local and international clientele in a luxury or leather goods retail setting.
Deep appreciation for our products, craftsmanship, and leather artistry, with a passion for sharing this with clients.
Strong team player with a collaborative and positive spirit.
Personable, with excellent interpersonal skills and initiative to cultivate meaningful client relationships.
Exceptional service orientation with rigor, proactivity, and meticulous attention to detail.
Autonomous, adaptable, and resilientcapable of thriving in a high-traffic boutique environment.
Fluency in English required; additional language proficiency is a plus.
Compensation & BenefitsCompetitive hourly wage: $24$27, plus bonus incentive.
Employee discount on our full range of leather goods and jewelry.
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
If you are passionate about luxury leather goods and aspire to deliver an extraordinary customer journey, we invite you to apply and become part of the dynamic Polne team!
Polne is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
Read LessPolne boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Floor Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience.
Key responsibilities include:
Business DevelopmentSupport the achievement of daily, weekly, and monthly sales targets.Deliver exceptional client service and represent Polne's craftsmanship and brand story.Build strong client relationships and support clienteling initiatives.Assist in identifying opportunities to strengthen client engagement and retention.Store OperationsSupervise daily activities on the sales floor and ensure smooth boutique operations.Maintain visual merchandising standards and overall store presentation.Support stock awareness and collaborate with the stock team to ensure product availability.Assist with store opening and closing procedures.Ensure all service standards and operational procedures are followed consistently.Team LeadershipSupport and guide Sales Advisors in delivering exceptional service.Provide coaching on product knowledge and client engagement techniques.Participate in daily team briefings and communicate sales goals.Promote a positive, collaborative working environment.What we're looking for includes:
Minimum 24 years of experience in luxury or premium retail.Previous supervisory or team lead experience preferred.Strong interpersonal and communication skills.Passion for luxury retail and customer service excellence.Ability to motivate and support a team in a fast-paced environment.Fluent in English; additional languages are a plus.Compensation & benefits include:
Competitive hourly range $30 - $35, plus bonus incentive.Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.Dental & vision insurance with employer contributions.401(k) plan.Monthly + quarterly performance bonuses.Paid Time Off, including vacation and sick time.Employee discount on our full range of leather goods and jewelry.Commuter benefits, for transit (pre-tax, where applicable).Opportunities for growth within our expanding U.S. retail network.A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.If you're passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polne in New York City.
Polne is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
Read LessFounded in 2016, Polne is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polne's excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polne storyjoin us in our South Coast Plaza boutique in Costa Mesa and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
About the RoleAs a Stockist, you are a vital member of our boutique team, ensuring that our store reflects the distinctive Polne universe and operates with precision and efficiency. You will be responsible for maintaining accurate inventory, supporting product flow, and partnering closely with the sales team to ensure that every client interaction reflects the excellence of our brand.
This role is essential to the smooth operation of the boutique and contributes directly to delivering a seamless and elevated experience for our high-end, local and international clientele.
Key ResponsibilitiesChampion the Polne ExperienceManage incoming and outgoing product flows: receive deliveries, follow inventory procedures, store merchandise efficiently, and optimize stockroom space.Act as a liaison between the sales team and stockroom, delivering requested items to the sales floor or directly to clients in a timely and professional manner.Communicate regularly with both supply chain headquarters and the boutique team regarding overstock or stockout situations.Maintain the organization, cleanliness, and efficiency of the stockroom and storage areas.Contribute to Store PerformancePrepare and manage inter-boutique product transfers while supporting collaboration between boutiques through clear communication and information sharing.Organize and participate in regular cycle counts and fiscal inventories; research and resolve inventory discrepancies using company systems.Rotate across product categories and storage zones, developing a strong understanding of Polne collections.Maintain awareness of personal objectives and proactively propose action plans to support store goals.Collaborate with the sales team to ensure optimal product availability for clients.What We're Looking ForMinimum 2 years' experience serving high-end, local and international clientele in a similar capacity, ideally within luxury or leather goods.Highly autonomous and adaptable with strong energy, able to handle busy retail environments.Deep appreciation for craftsmanship and leatherworking, expressed with enthusiasm to clients and colleagues.Collaborative team player with a supportive mindset.Resourceful and composed under pressure, able to adapt quickly to shifting priorities.Weekend, holiday, and peak-season availability is required.Compensation & BenefitsCompetitive hourly wage: $19$22, plus bonus incentive.Monthly ICHRA medical stipend to select your preferred healthcare plan.Employer-contributed dental and vision insurance.401(k) plan.Monthly and quarterly performance bonuses.Paid Time Off, including vacation and sick days.Staff discount on leather goods and jewelry.Commuter benefits (pre-tax, where applicable).Opportunities for career growth within our expanding U.S. network.Supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.If you are passionate about luxury retail and committed to delivering exceptional service, we encourage you to apply and grow with us at Polne!
Polne is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
Read LessFounded in 2016, Polne is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polne's excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polne storyjoin us in our flagship store and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
Role OverviewAs a member of our Flagship Team, you will bring to life the distinctive Polne universe, attracting local and international, high-end clientele. This position is ideal for those who are passionate about luxury leather goods and committed to delivering exceptional service every day. Our flagship store in SoHo requires experienced individuals capable of exceeding the expectations of our discerning customers.
Key ResponsibilitiesCreating the Polne ExperienceProactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell.Offer personalized and attentive experiences by identifying needs and embodying Polne's standards.Encourage additional sales by mastering and communicating our services during and after each purchase.Drive brand loyalty through strategic clienteling, maintaining a detailed digital book to provide personalized outreach and bespoke styling advice that extends the relationship beyond the initial visit.Cash Management & Operational SupportManage opening and closing procedures for registers and accurately process transactions.Support CRM initiatives through client follow-up and contribute to daily boutique reporting.Maintain the boutique's presentation, including merchandising, sales floor organization, and helping stockists with inventory and storage.Boutique Opening & ClosingPrepare the store pre-opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials.Complete end-of-day closing: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music.What We're Looking ForMinimum 3 years' experience working with high-end, local and international clientele in a luxury or leather goods retail setting.Deep appreciation for our products, craftsmanship, and leather artistry, with a passion for sharing this with clients.Strong team player with a collaborative and positive spirit.Personable, with excellent interpersonal skills and initiative to cultivate meaningful client relationships.Exceptional service orientation with rigor, proactivity, and meticulous attention to detail.Autonomous, adaptable, and resilientcapable of thriving in a high-traffic boutique environment.Fluency in English required; additional language proficiency is a plus.Availability to work 40 hours per week, including weekends.Compensation & BenefitsCompetitive hourly wage: $24$27, plus bonus incentive.Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.Dental & vision insurance with employer contributions.401(k) planMonthly + quarterly performance bonuses.Paid Time Off, including vacation and sick time.Employee discount on our full range of leather goods and jewelry.Commuter benefits, for transit (pre-tax, where applicable).Opportunities for growth within our expanding U.S. retail network.A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.If you are passionate about luxury leather goods and aspire to deliver an extraordinary customer journey, we invite you to apply and become part of the dynamic Polne team!
Polne is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
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