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Plymouth Rock Assurance
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  • Customer Service Representative  

    - Montgomery County
    Are you ready to embark on a rewarding career journey? At Plymouth Roc... Read More
    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We’re currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! PERKS Read Less
  • Claims Representative, Casualty  

    - Burlington County
    The Casualty Claim Representative will be responsible for the handling... Read More
    The Casualty Claim Representative will be responsible for the handling of First- and Third-Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties: RESPONSIBILITIES Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. Willing to conduct investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented claimant cases. Manage and direct outside vendors (Field/Counsel/Surveillance, Etc..) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. Investigate cases timely so that reserves are established and maintained at proper levels. Revise reserves timely based on developments in the course of the claim. Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. Handle more complex claims to include coverage issues, UM/UIM, etc.. Also, must have prior litigation handling. Recognize and investigate subrogation potential. Negotiate both 1st and 3rd party claims directly with injured parties or their attorneys. Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. Attend all internal and external training events as required. Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. Possess strong organizational skills, able to demonstrate time management, has the ability to prioritize multiple tasks/duties, and be proficient in the utilization of all claims systems, Excel, Word and social media search engines. Have strong communication skills both verbal and written. Provide strong customer service. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtables. Capable of working independently without close supervision, high level of self motivation, effectively manage workload while maintaining diary and focus on claims quality. Ability to handle multiple responsibilities and be adept at conflict resolution while working in a team environment. Work well under pressure. Able to think strategically, solve problems, set priorities, make the necessary decisions to resolve complex/regular issues/claims. Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture QUALIFICATIONS A bachelor's degree (B.A.) from an accredited four year college or university. 3 - 5 years’ experience handling liability and/or Personal Injury Protection claims. 1 year of experience handling bodily injury or casualty claims. Some litigation experience and knowledge of the New Jersey court system is preferred. Knowledge of PA, CT or NY claims handling would be beneficial. Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred SALARY RANGE The pay range for this position is $58,000 to $76,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​ Candidates with more senior-level experience may be considered for an elevated salary range, depending on qualifications and fit. PERKS Read Less
  • Customer Service Data Analyst  

    - Middlesex County
    In this position the Customer Service Data Analyst is crucial in suppo... Read More
    In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES Collect, analyze, and interpret data from various sources to generate reports and dashboards. Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales. Identify trends, patterns, and anomalies in data to provide actionable insights. Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis. Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores. Provide insights to improve call center efficiency and customer experience. Develop reports to monitor agent performance and call center KPIs. Monitor and report on service levels, turnaround times, and customer feedback Analyze underwriting metrics and workflows to identify areas for process improvement. Create reports to track underwriting performance and efficiency. Create reports to track sales performance and efficiency. Develop dashboards and visualizations to track performance and identify opportunities for enhancement. Analyze existing processes and automate manual functions through technology Work closely with department heads and team members to understand data needs and reporting requirements. Present findings and recommendations to stakeholders in a clear and actionable manner. Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy. Identify and implement best practices for data collection, analysis, and reporting. Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness. Serve as a backup programmer for the Client Letter system. Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). Strong analytical skills with the ability to interpret complex data and present findings clearly. Experience with call center metrics and underwriting processes is a plus. Excellent communication skills, both written and verbal. Strong attention to detail and ability to work independently with minimal supervision. Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS Read Less
  • Data Science Intern  

    - Middlesex County
    As a Data Scientist Intern, you will work on cutting-edge analytical a... Read More
    As a Data Scientist Intern, you will work on cutting-edge analytical and data engineering projects that drive measurable business impact across pricing, underwriting, marketing, and claims. This internship is ideal for a technically curious, motivated problem-solver who wants hands-on data science experience. RESPONSIBILITIES Support the design, construction, and optimization of robust data pipelines to enable machine learning and analytical modeling. Contribute to the design and implementation of data and ML workflows using orchestration tools such as Dagster, Airflow, or similar frameworks. Help implement data quality checks, validation routines, and monitoring for automated data workflows. Assist in organizing and managing internal GitHub repositories to standardize ML project structures and best practices. Collaborate with data scientists and engineers to automate the ingestion, transformation, and delivery of data for model development. Contribute to initiatives migrating analytical processes into cloud-based data lake architectures and modern platforms such as AWS or Snowflake. Develop reusable and well-tested code to support analytical pipelines and internal tools using Python and SQL. Conduct data mining, cleansing, and preparation tasks to build high-quality analytical datasets. Participate in model development, including data profiling, model training, validation, and interpretation. Build and evaluate predictive models that enhance profitability through improved segmentation and estimation of insurance risk. Assist in studies evaluating new business models for customer segmentation, retention, and lifetime value. Collaborate with business leaders to translate insights into operational improvements and cost efficiencies. QUALIFICATIONS Currently pursuing or recently completed a Master’s in Data Science, Computer Science, Statistics, Economics, or related field. Proficiency in Python (Pandas, NumPy, Scikit-learn, XGBoost, or PyTorch) and SQL. Understanding of data engineering concepts, ETL/ELT workflows, and machine learning deployment. Exposure to workflow orchestration tools (e.g., Airflow, Dagster, Prefect) and Git/GitHub for collaborative development. Familiarity with Docker, CI/CD pipelines, and infrastructure-as-code tools such as Terraform preferred. Knowledge of AWS cloud services such as S3, Lambda, EC2, or SageMaker a plus. Experience with common modeling techniques (e.g., GLM, tree-based models, Bayesian statistics, NLP, deep learning) through coursework or projects. Strong analytical, communication, and problem-solving skills. A self-starter mindset, with attention to detail and enthusiasm for learning new technologies. SALARY RANGE The pay range for this position is $35 hourly. ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent." Read Less
  • At Plymouth Rock Assurance, our Claims team embodies the traits of Und... Read More
    At Plymouth Rock Assurance, our Claims team embodies the traits of Understanding, Engaging, and Energetic , serving as the first point of contact for our policyholders who have experienced an automobile incident. As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit with an in-depth training program, so no prior insurance experience is needed for this role . Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior Claims or Supervisor level roles within our company. Apply now and start your career at Plymouth Rock! We are currently a Hybrid work environment- 4 days in the Boston office and 1 day work from home. Here Is What You Will Do Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims. Understanding and providing Empathy is key to this role. Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed. Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner. Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues. Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps. Accessibility: Being available for customers via email, text, or phone to walk them step-by-step through the auto claim process and explain existing coverage. Here Is What You Will Bring To The Table A history of working customer service facing roles, hospitality, or retail, with previous call center experience a plus. Being on the phone consistently throughout the day is a requirement of the role. Excellent organizational and time management skills. Being able to pivot through different applications throughout the day. Prioritizing your day and staying organized is key. An associate or bachelor’s degree preferred. Willingness to continue learning about products, procedures, and technical systems as you grow in this role. Why work for us Grow personally and professionally through our collaborative team environment Gain support and guidance to expedite proficiency through our mentor program 4 weeks accrued paid time off + 9 paid national holidays per year Onsite Free Parking LinkedIn Learning Courses 12-week Training Program Tuition Reimbursement Low cost and excellent coverage health insurance options (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts 2:1 Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Company sponsored social events Various Paid Family leave options including Paid Parental Leave Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About The Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. Read Less
  • The Auto Property Damage Claims Representative is responsible for mana... Read More
    The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required. RESPONSIBILITIES Policy Analysis: Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims. Identify and investigate contested coverage claims that may require a roundtable discussion. Claim Investigation: Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties. Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages. Claims Management: Evaluate and adjust reserves as necessary. Prepare dispatch instructions for field personnel to inspect vehicles. Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance. Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status. Act as an intermediary between the company, preferred vendors, and customers to resolve disputes. Ensure adherence to privacy guidelines, laws, and regulations in claims handling. Subrogation and Legal Handling: Investigate and initiate subrogation processes when applicable. Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims. Administrative Duties: Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly. Process incoming and outgoing mail timely and in accordance with state guidelines. Complete other duties as assigned. QUALIFICATIONS Bachelor’s degree required. A minimum of 1 year of related PD claim experience is welcomed but not required. Proficiency in personal computer skills, including Microsoft Office Suite. Ability to prioritize and manage multiple tasks effectively. Excellent communication, organizational, and customer service skills. SALARY RANGE The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS Read Less
  • The Auto Damage Appraiser is responsible for preparing physical damage... Read More
    The Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages along I-95 in Connecticut from New Haven to Stamford / Greenwhich. The ideal candidate will have easy access to I-95 in CT and will be able to travel and work from the road every day. The Auto Damage Appraiser will be required to provide a high level of customer service while utilizing measures to control severities. Perks: Company car 4 weeks paid time off + 9 paid national holidays per year Robust wellness, health Read Less
  • Claims Representative, Total Loss  

    - Middlesex County
    This position is responsible for the handling of Auto Property Total L... Read More
    This position is responsible for the handling of Auto Property Total Loss Claims in accordance with NJ Unfair Practices Act. The environment is fast paced with heavy phone work. Strong customer service, organizational, math, verbal, and written skills are required. The position requires patience and the ability to function professionally in adversarial situations. RESPONSIBILITIES Claim Negotiation escalate or seek supervisor approval when appropriate. Prepare payments to vehicle owners, banks, and lease companies. Documentation Read Less
  • Customer Service Representative  

    - Middlesex County
    Are you ready to embark on a rewarding career journey? At Plymouth Roc... Read More
    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We’re currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​ PERKS Read Less
  • DESCRIPTION The Casualty Claim Representative will be responsible for... Read More
    DESCRIPTION The Casualty Claim Representative will be responsible for the handling of First- and Third-Party Bodily Injury claims in a Personal Lines/Commercial environment for the Plymouth Rock Operation. RESPONSIBILITIES Initiate prompt contact of all insureds/claimants/witnesses on all new claim assignments to conduct thorough coverage and liability/injury investigations. These investigations might require the representatives take in depth recorded statements to investigate coverage and liability/injury claims. Analyze, review and interpret policies to assess coverage and liability. Provide advice to Excess and Primary coverage issues. Conduct field investigations, interviews with insureds, witnesses and claimants while maintaining a pending of represented and unrepresented claimant cases. Manage and direct outside vendors (Field/Counsel/Surveillance, etc.) to determine what investigation is necessary and give them direction to bring a claim to conclusion. Ensure only necessary work is completed. Investigate cases timely so that reserves are established and maintained at proper levels. Revise reserves timely based on developments in the course of the claim. Investigate the validity of bodily injury claims being presented by individual insureds/claimants or attorneys representing insureds/claimants. Be aware of certain “Red Flags” to identify potential fraudulent claims. Refer to SIU for investigation timely. Handle complex claims to include coverage issues, UM/UIM, TNC, Commercial, Umbrella etc. Also, must have prior litigation handling. Recognize and investigate subrogation potential. Negotiate both 1st and 3rd party claims directly with injured parties and/or their attorneys. Exercises proper judgment and decision making to analyze exposure, determine the proper course of action and make recommendations for final resolution. Attend litigation proceedings to either represent the company or participate in arbitrations/depositions/settlement conferences/ mediations/ trials. Attend all internal and external training events as required. Participate in proactive team activities to achieve departmental and company objectives. May be asked to participate in special projects, committees or assignments from management. Utilize all claims systems, Excel, Word and social media search engines. Prepare case summary for significant reserve increase and/or trial alerts. Participate in roundtable discussions. Effectively manage workload while maintaining diary and focus on claims quality. Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture. QUALIFICATIONS A bachelor's degree (B.A.) from an accredited four-year college or university. 5 - 10 years’ experience handling liability commercial, homeowners, UM/UIM, Excess/Umbrella. In-depth knowledge of litigation, arbitration and trial process, handle out of state claims, and/or Personal Injury Protection claims. Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.). Professional designation such as IIA, AEI, Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriting (CPCU) or be actively working towards a designation, preferred. High level of self-motivation. Have advanced skills in coverage, investigation, litigation/ legal issues, negotiations, evaluations, medical terminology, and subrogation. Strong communication, organizational, customer service and time management skills. Excellent problem solving skills. Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations. SALARY RANGE The pay range for this position is $88,00 to $112,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS Read Less

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