Responsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.
Essential Duties:
Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest’s specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rateInforms guests on hotel facilities and amenities, provides directions within the property.Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if neededPerforms basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etcReviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective departmentCommunicates credit issues to all revenue generating departmentsProjects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides optionsCommunicates guests requests with the appropriate departmentFields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistanceReviews departing guest’s folios and invites guests backMakes reservationsActs as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.Job Knowledge, Skills, & Abilities
Excellent communication, interpersonal, and organization skills.Must be able to carry 10 lbs.Commitment to superior customer service and excellent customer service skills.Proven ability to influence a team and achieve results.Flexibility and creative problem-solving ability.Strong initiative and self-motivation.Fluency in job related English both verbal and non-verbal.An appreciation and respect for the diversity of all individuals in the workplace.Ability to handle pressure and work in a fast paced environment.Must be able to work days, evenings, and weekends as necessary.No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.
Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.
Read LessEnsure that all guest rooms, bathrooms and common areas are cleaned to the company standards in both quality and quantity.
Essential Duties:
Provide maid service for guest rooms and meet cleanliness and guest satisfaction. Replace any unused amenities and report any maintenance concerns. Assist Lobby Attendant in delivering guest requests. Provide maid service by doing a thought out cleaning, vacuum, undusted, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents. Assist PM attendants by stripping and making beds, changing bed linens, dust all furniture, pictures, drawers, window ledges, and shelves in team effort. Empty trash. Sign for room keys and restock heavy cart. Visually inspect room for cleanliness and appearance and signify cleaning completion Assist Lobby Attendant in public areas as needed. Attend all mandatory meetings Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency Complete all other duties as assigned by supervisor to include cross training Keep work area neat and organized and ensure all her cleaning supplies are labeled correctly. Making up of roll-a-ways, couches and cribs Comply with attendance rules and be available to work on a regular basis.
Job Description
Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs Commitment to superior customer service and excellent customer service skills. Strong initiative and self-motivation. Fluency in job related English both verbal and non-verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Minimum one year experience within housekeeping dept. Must be able to work days, evenings, and weekends as necessary.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.
Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.
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