About the Role
We are seeking a skilled and resourceful Support Engineer to join our Manufacturing Engineering and Quality organization. This role serves as a technical field expert, performing high-level diagnostics and problem-solving for our cold plunge systems in customer and internal environments.
The Support Engineer bridges the gap between engineering, service, and customer experience—resolving complex technical issues, driving root cause investigations, and translating field insights into meaningful product and process improvements. You’ll play a key role in ensuring the reliability and performance of every Plunge product in the field.
Key Responsibilities
Field Diagnostics and Technical Support
Perform advanced in-field troubleshooting and root cause analysis on cold plunge systems, including refrigeration, electrical, and control systems.Cross-Functional Collaboration
Work closely with Engineering, Quality, and Manufacturing teams to replicate field failures and validate corrective actions.Quality and Continuous Improvement
Lead or support corrective and preventive action (CAPA) initiatives tied to field performance or recurring failure trends.Qualifications
Technical Requirements
Bachelor’s or Associate’s degree in Mechanical, Electrical, or Mechatronics Engineering, or equivalent experience.Soft Skills
Excellent analytical and communication skills—able to clearly translate technical data into actionable insights.Nice to Have
2+ years in technical support, field service, or diagnostic engineering with electromechanical systems.Experience with IoT-enabled systems, WiFi connectivity troubleshooting, or data-logging tools.Exposure to ERP or service management systems (e.g., NetSuite, Zendesk, Jira).
Read LessPlunge | Roseville, CA | In-Office
About Plunge
At Plunge, we’re revolutionizing wellness by making cold therapy and saunas accessible,
innovative, and impactful. Our mission is to empower individuals to take control of their health
and performance through cutting-edge products and a customer-obsessed approach. We’re a
fast-growing company seeking a visionary leader to supercharge our growth and dominate the
market.
The Role
We are seeking a highly motivated, customer facing, Junior Electro-Mechanical Engineer. This role
bridges the gap between engineering, quality, and customer support, ensuring a best-in-class ownership experience for our customers. You will work closely with our customer service and product teams to diagnose, troubleshoot, and resolve technical issues in the field, while also driving continuous improvement of our products and creating support documentation.
Key Responsibilities
Technical Troubleshooting Support
Serve as the primary engineering resource for the customer service team, providing real-time assistance on complex product issues. Analyze field data, customer complaints, and return merchandise authorizations (RMAs) to identify trends and root causes. Lead deep-dive investigations on electromechanical failures and document findings.Cross-Functional Collaboration
Work closely with design, manufacturing, and quality teams to replicate and resolve issues found in the field. Translate customer-reported issues into actionable feedback for product and process improvement. Partner with QC, Customer Support, and Engineering to ensure product issues are addressed promptly and permanently.Customer-Focused Quality Engineering
Participate in and drive corrective and preventive action (CAPA) processes stemming from customer issues. Recommend design or process changes based on customer impact and issue frequency. Assist in the development of customer troubleshooting guides, support documentation, and knowledge base articles.Continuous Improvement
Help establish systems for field failure tracking and reporting. Provide feedback to improve testing protocols, acceptance criteria, and build verification based on field learnings. Identify systemic issues and support quality audits and initiatives aimed at improving customer satisfaction.Qualifications
Technical Requirements
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field. 2+ years of experience in quality engineering, technical support, or field service roles involving electromechanical systems. Strong hands-on diagnostic and troubleshooting skills (mechanical assemblies, wiring, sensors, embedded systems, etc). Experience with CAD software (Fusion, Onshape, Solidworks, etc).Soft Skills
Exceptional communication skills—must be able to translate technical issues into layman’s terms for non-engineering audiences. Empathy for the customer experience and a passion for solving real-world problems. Comfortable working in a fast-paced, cross-disciplinary environment with shifting priorities.Nice to Have
Experience with IoT devices and wifi connectivity trouble shooting skills. Familiarity with ERP and ticketing systems (e.g., NetSuite, Salesforce, Zendesk, Jira). Exposure to lean manufacturing, Six Sigma, or quality systems (ISO, etc.).Why Join Plunge?
At Plunge, we’re redefining recovery and wellness with beautifully engineered, easy-to-use cold therapy solutions trusted by elite athletes, health professionals, and everyday users. We foster a fast-paced, collaborative environment where your work has real impact—from enhancing product quality to directly improving customer satisfaction. You'll join a team that values innovation, craftsmanship, and continuous improvement—and you’ll help shape a product that people genuinely love.
Read LessOverview of Role
The builders are responsible for manufacturing our cold plunge tubs. Builders work on the assembly lines in our production warehouse. The importance of this role is producing top of the line cold plunge tubs for our customers. The mission behind producing cold plunges is to help our customers build resilience!
Key Responsibilities
Manufacture cold plunge tubs on assembly lineAssembly and installation of tub components including bulkheads, jets, drains, and other partsDrilling holes in acrylic tubsCutting and gluing plumbing parts, insulationCleanliness of work area and toolsMaintaining high level of quality workOther duties as assignedOur Ideal Candidate
Detail orientedCoachableExperience with manufacturing, plumbing, or construction Embodies company core valuesAble to lift 50+ lbsBenefits, Perks, Time Off
Comprehensive health insurance: Medical, dental, and vision. Shared cost.Life/ADD, STD, and LTD benefits.401K plans with a 3% match after 6 months.Perks
Employee discounts: Purchase a Plunge using an interest-free payment plan.Monthly benefits: 1 free float at Capitol Floats in Sacramento or Auburn.Health reimbursement for gym, supplements, or other health expenses.Special “Get Paid to Plunge” offer.Monthly catered lunches with live DJ and raffle prizes.Reimbursement for participating in the Landmark Forum. *Conditions apply.