Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.
WHAT WE OFFER
Tips: Our awesome staff + our awesome guests = a lot of tips!Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!Fun Environment: We are always dancing, smiling & having lots of fun!Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the Assistant Manager, you will be doing a variety of tasks from training new employees to strategically resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!
WHAT YOU’LL DO
Check products to ensure consistency, palatability, and qualityInvestigate and resolve complaints regarding food quality, service, and accommodationsSchedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantityMonitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company StandardsSchedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparationReview work procedures and operational problems to determine ways to improve service, performance, or safetyPerform some food preparation or service tasksMaintain food and equipment inventoriesOrganize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performancesArrange for equipment maintenance and repairs, and coordinate a variety of servicesUtilize POS system, operate cash register and make bank deposits.Adhere to company opening and closing procedures and maintain accompanying recordsWHAT YOU’LL BRING
Previous Managerial ExperienceValid Driver’s LicenseA Team PlayerGreat Customer ServiceKnowledge of Supply ChainPersonnel and Human Resources DutiesCommunication and Active Listening SkillsCritical ThinkingMost importantly, FUNREQUIREMENTS
Must pass the ServSafe certification within 3 months of employment.Must be available to work weekendsESSENTIAL PHYSICAL FUNCTIONS
Must be able to remain in a stationary position for prolonged periods of timeMust be able to lift or otherwise move 25-40 pounds occasionallyMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.MISSIONInspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
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ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.
WHAT WE OFFER
Tips: Our awesome staff + our awesome guests = a lot of tips!Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!Fun Environment: We are always dancing, smiling & having lots of fun!Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the Assistant Manager, you will be working cohesively with the Manager of the shop performing a variety of tasks from training new employees to strategically resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!
WHAT YOU’LL DO
Check products to ensure consistency, palatability, and qualityInvestigate and resolve complaints regarding food quality, service, and accommodationsSchedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantityMonitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company StandardsSchedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparationReview work procedures and operational problems to determine ways to improve service, performance, or safetyPerform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary Maintain food and equipment inventories and keep inventory records Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilitiesOrder and purchase product, equipment, and supplies Organize and direct worker training programs, resolve personnel problems, and evaluate employee performancesAssess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Utilize POS system, operate cash register and make bank deposits.Fill out business or government forms, maintain records, reports, or files and safety reports Adhere to company opening and closing procedures and maintain accompanying recordsFill in for General Manager in the event of an extended absence Lives the Playa Bowls mission, purpose, and valuesWHAT YOU’LL BRING
Previous Managerial ExperienceValid Driver’s LicenseA Team PlayerGreat Customer ServiceKnowledge of Supply ChainPersonnel and Human Resources DutiesCommunication and Active Listening SkillsCritical ThinkingMost importantly, FUNREQUIREMENTS
Must pass the ServSafe certification within 3 months of employment.Must be available to work weekendsESSENTIAL PHYSICAL FUNCTIONS
Must be able to remain in a stationary position for prolonged periods of timeMust be able to lift or otherwise move 25-40 pounds occasionallyMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
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ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
ABOUT THE COMPANY
Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!
WHAT WE OFFER
Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!WHO YOU ARE
The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.
WHAT YOU’LL DO
Operational Analysis and Improvement
Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.Develop strategies & recommendations for efficient inventory & labor management.Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visitsTraining and Development
Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.Customer Experience
Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.Brand Standards Compliance and Safety
Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.Business Planning & Communication
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.Administration
Complete annual business forecasting and budgets for area of responsibility.Ensure the effective use of G&A expenses within parameters set by Director.Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.WHAT YOU’LL BRING
Bachelor’s degree or equivalent work experience required 3-5 years’ relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferredProficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnershipsDemonstrated ability and experience to consult with and influence Franchisees/ Licensees.Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisionsStrong business acumen skills with the ability to plan and set clear priorities to achieve business objectivesAbility to work independently and adapt to changing environmentsExcellent communication skills; both written and oral, as well as listening skillsAbility to multi-task, have strong organization skills, and be detail oriented Proven ability to manage conflict and change managementPersonality traits include passion for our business and brands, strong follow up, empathy, and commitmentWORK CONDITIONS
Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office settingMust be available to work weekendsMust be 21 years of age to comply with state age travel requirementsMISSION
Inspire and support our communities one bowl at a time.
VALUES
Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol
“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
