Reproductive Health Assistant - Waukegan The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager. Essential Functions: Demonstrate proficiency in all duties related to: providing care to patients, responding to patient needs and inquiries, providing support to other staff throughout patient visits, knowledge of services provided by PPIL and associated fees, providing patient-centered customer service, keeping accurate records, communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, treating all people, regardless of gender, sexual orientation, race, color, religion, national origin, age, economic condition, status as a qualified individual with a disability, and any additional categories with honor, respect, and inclusivity. Within three months' time, complete all required training for level 1 proficiencies and standards. Demonstrate ability to achieve and maintain Reproductive Health Assistant I standards, performing job duties acquired by completing trainings in each related station as needed: Completion of Patient Access training, including registration basics, scheduling, front desk duties, financial assistance, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module. OR completion of Clinical Support training, including family planning counseling, venipuncture, lab proficiencies, blood pressure, clinical support duties, healthcare corporate compliance, mandated reporting, safety/security, DEI, gender diversity, birth control options, abortion services, sexually transmitted infections, electronic health record software, communication tools, and pharmacy management module. Completion of In This Together Values assessment. Ensure that each patient receives the care and information they need by providing efficient, effective, and customer-oriented service in a civil, courteous, warm, and sensitive manner. Participate in Health Center efforts: in compliance with organizational quality assurance guidelines and pertinent government regulations including CLIA, HIPAA, and OSHA. In achievement of medical visit efficiency and productivity goals. In attainment of annual health center fiscal goals in revenue, expenses, and contribution margins. Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare; help patients needing referral for services related to pre-natal care, adoption services, abortion services, financial assistance, and personal family counseling. Provide medications and contraceptive supplies, and provide information and instructions for their use, as appropriate and delegated by the Health Center Manager and medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are being dispersed. Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL. Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient, clean, and comfortable work locations. Participate, as assigned, in routine Health Center chart audits and quality assurance procedures. Provide PPIL approved information about family planning methods, abortion, and other services offered and give regular feedback to Health Center Manager regarding training and continuing education needs. Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and must occasionally assist in movement of patients. Supervisor: Health Center Manager Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Education High School Diploma or High School Equivalency (HSE) required. Medical Assistant Certification or equivalent experience preferred. Additional training and/or education in reproductive health or medical services is desirable. Experience Previous professional experience with the provision of family planning services is preferred. Previous medical laboratory and/or counseling experience is preferred. Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred. Personal and Professional Qualities Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois. Excellent communication skills. Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, including the use of correct pronouns for everyone. Bi-lingual ability in Spanish or other languages common to PPIL patients is helpful. A team-work focused mentality. Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail required. Ability to work a schedule that may include evening and weekend hours required. Ability to travel to assigned Health Center, and to other PPIL work locations as needed, required. $20.15 - $20.15 an hour Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn't align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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