Redefine customer success for modern enterprises
People and CultureAt Planhat, we don't talk about resultswe get them. Starting with just two people and zero external funding, we've grown to nearly 200 people and hundreds of clients, while keeping a scrappy, high-ownership mindset. Builders, go-getters, and value creators thrive here. Planners and delegators? Not so much. We're building a new team to accelerate Enterprise salesa segment where we're gaining serious momentum. We work with innovative, ambitious global leaders to transform customer success, drive sustainable growth, and optimize operations with Planhat. Most of our team has hands-on experience scaling software startups from the ground up to tens, or hundreds of millions. We're resourceful, unafraid to challenge industry giants, and thrive on experimenting and figuring things out as we go.
CompetenciesWe care less about the number of years you've worked and more about your commercial acumen, entrepreneurial mindset, drive, and achievements so far. We're looking for someone who has:
Builder mentality: You thrive in uncharted territory. Rather than waiting for direction, you take initiative, create your own playbooks, you realise it's about traction as well as strategy.
Results-Driven: You exceed targets. You're probably an overperforming AE who wants a tougher challenge, or a seasoned enterprise seller with a maverick streak, either way, you're motivated by growth and impact.
Strategic sales: You get that every organization is differentespecially when it comes to customer success. You build trust, and solve tough commercial challenges alongside global business leaders.
Ruthless Focus: You make good bets, you don't chase everything that shines. You double down on your wins, and cut off what doesn't work.
TrajectoryWe like to think we're creating one of the world's most strategic and exciting business tools.
Tens of thousands of users worldwide rely on Planhat daily to manage over 2.6 million customers. You'll figure out pathways into fast growing scale-ups, and billion-dollar industry leaders, helping to power teams towards sustainable post-sales growth.
As one of the first hires in this high-impact unit, you'll play a pivotal role in shaping and scaling a team that will be central to Planhat's next phase of growth.
LocationSuccess in this mission depends on strong cultural alignment, a fast ramp-up, and close collaboration. You'll work directly with senior sales leaders, and this role will be based in Boston, LA, New York or Indianapolis
Read LessOur mission is to create value that lasts.
Your main objective is to set our future clients up for long-term success, and tailor each sale accordingly.
Planhat empowers businesses to deliver more value to more customers than ever. It's the platform of choice for lean teams to drive sustained profitability.
TeamWe define and drive Planhat's GTM strategy & sales process.
We excel at identifying our buyers' objectives regardless of their role, seniority level, company size, or industry. This means we power the growth not only of Planhat, but of software businesses across the USA and beyond:
Tailoring our approach for every person, even when leaders at the same company have unique goals and pain points
Strategic discussions with the C-suite, deep dives into the product, ironing out nitty-gritty details
Listening and building trust, understanding what success looks like, handling objections, creating the right onboarding plan, and steering the path to a signed contract
Before joining Planhat our current Account Executives had experience such as:
Proven track records (approx 5+ years) in selling powerful (B2B) SaaS products, usually at scrappy startups, often starting out as BDR/SDR and progressing quickly to AE
Running an effective sales cycle, defining and owning it, from prospecting to closing (typically for VP and C-level executives)
Revenue responsibly (in sales or customer success), exceeding targets, and overperforming at fast-growing software companies
Strong academic, and/or, competitive sports background, this role requires a blend of grit/determination, as well as commercial acumen
CompetenciesWe look for people who are humble, driven, and above all, can perform. You are someone who reflects our values to be Caring and Genuine, as well as Impactful and Fearless.
There isn't a checklist or number of years of experience that guarantees success, some of the things we look for include:
Sales process expertise: you successfully carry revenue responsibility, and can craft memorable sales processes tailored to SaaS VP and C-level executives
Curiosity: you know it's much deeper than slide decks and swag you're speaking with a FinTech company and quickly figure out that the CRO wants to reduce churn, and that CS reps need to automate a bunch of tedious tasks.
Business acumen: you're tech-savvy, and a quick learner, you can figure out people's biggest commercial challenges, and set them on their way to long-term success
TrajectoryAt Planhat we want people to grow, create value, and take on more responsibility. We believe in promoting from within.
For people that want to push themselves, and be at the forefront of a growing organisation Planhat is an ideal place to be.
LocationStrong cultural alignment, a fast ramp-up, and ongoing collaboration are crucial for success in this mission.
We're looking for people who can work with the existing Account Executive team in Indianapolis. This is a hybrid role, with 3 days per week in the office.
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