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Planet Networks
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  • Fiber Optic Splicing Technician  

    - Farmville
    Job DescriptionJob DescriptionAbout Us:Planet Networks is filled with... Read More
    Job DescriptionJob Description

    About Us:

    Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
    We are looking for a Fiber Optic Splicing Technician to support Planet Network’s expanding operations. You will be responsible for shingle and mass fusion fiber splicing; preparation, installation, testing and repair of fiber optic cable.

    What You’ll Do:

    Perform cable installation, construction, maintenance, and repair worksPossess knowledge in all types of splicing activity, fiber and safety test equipment and use of all types of fiber construction equipmentLocate and repair faults to maintain existing network without causing signal failure interruptions.Validate and test end-to-end service provisioning for the fiber networkConfirm accurate cable terminations on cross connect, patch panels, hubs, and routersReview site surveys, conditions discrepancy reports, design drawings, technical manuals for fiber installation feasibilityUnderstand construction prints and splice schematicsRead and interpret existing fiber records, on maps or in the fieldInstall and dress fiber optic cabling within splice enclosures and various fiber termination panels (indoor and outdoor)

    Who You Are:

    Strong attention to detailPassion for accuracySelf-motivated and able to work aloneExperienced with fiber cable construction, splicing and repair; 3 years preferredProficient with hand tools, including cable jacket and buffer tube strippers, crimpers and diagnostic equipment is essential

    Benefits & Compensation:

    Competitive salaryAnnual bonuses with opportunity to earn equityHealth Insurance: Medical, Dental, Vision, and Life InsuranceRetirement Savings Plan (401K) with company matchPaid Holidays & Vacation (PTO)

    Work Location: In person


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Job DescriptionJob DescriptionSalary: Why This Role Matters:Voice is u... Read More
    Job DescriptionJob DescriptionSalary:

    Why This Role Matters:


    Voice is unforgiving. A dropped call, a one-way audio path, or a registration storm is visible to every customer at once. Our team can build the platform, but building it and running it are two different disciplines, and ambition without operational hardening is fragile. We need someone who has lived through real VoIP failures, learned from them, and can stand shoulder to shoulder with the developers to make sure the platform survives contact with production. If you want ownership of a modern, open-source, carrier-class platform from design review through 3am incident to the postmortem that makes it stronger, we want to talk to you.


    About the Role:


    Our software team is building a next-generation carrier-class voice platform. They are strong programmers, but they are not experienced operators, and there is a world of difference between code that works and infrastructure that stays up under real carrier load. We need a seasoned operator to close that gap and work hand in hand with the development team.
    You are the person who has actually run this kind of system in production. You know the failure modes that do not show up in a code review, the things that break at 2am, and what it really takes to keep customers from ever noticing. Your job is to bring that operational reality into the platform from the inside: pairing with the programmers as they build, making sure the design can be operated, and then owning the platform in production with zero customer downtime.

    There is an architectural side to this. You will sit in design reviews and push the team toward decisions that are operable, resilient, and testable, not just elegant in code. But the core of the role is operational: you are the experienced hand who keeps every system up, who owns every failure scenario end to end, and who instills operational discipline in a team by being on-call and training juniors to handle any incidents.
    You should be equally comfortable pairing with a developer to make a service observable and failure-aware, and at 3am driving an incident to resolution. We need that judgment, with years of real VoIP operations behind it.
    In the meantime, this is not a future-only role. We already run a live Kamailio and Asterisk production system carrying real customer traffic today, and your first and most immediate mandate is to help harden it: shore up its reliability, close its failure gaps, and keep it solid while the next-generation platform is being built. Day-to-day production stability of the current system comes first.


    What You Will Do:


    Harden the current production system (immediate priority)

    Take ownership of the reliability of our live Kamailio and Asterisk production system from day one, while the next-generation platform is still in development.
    Assess the current system end to end and find its weak points: single points of failure, brittle failover, missing redundancy, capacity headroom, and the failure scenarios it does not yet handle gracefully.
    Close those gaps incrementally and safely, without disrupting live customer traffic: add redundancy and failover, tighten configuration, and remove fragility.
    Add the observability the current system is missing so problems are caught before customers feel them, and stand up alerting, dashboards, and SIP capture against the live fleet.
    Stabilize day-to-day operations: triage and resolve recurring issues, document the system as it actually runs, and write the runbooks that do not exist yet.


    Work hand in hand with the development team

    Pair with the programmers throughout development as the operational voice in the room: review designs, challenge assumptions, and find the failure modes that code reviews miss.
    Make operability a build-time requirement, not an afterthought: push for the logging, metrics, health checks, graceful shutdown, retry behavior, and failure handling that the team needs to add for the platform to survive production.
    Transfer operational knowledge to the team: help developers understand how their code behaves under load and failure, and raise the whole group's instinct for production reality..
    Map the full failure surface of the platform (node failure, data-center loss, upstream carrier outage, registration storms, partial network partitions, resource exhaustion) and make sure every scenario has a defined, tested behavior..
    Design and run a rigorous test program: functional, load, stress, soak, and failover testing, with realistic call models (concurrent calls, BHCA, registration churn).
    Build fault-injection and chaos testing into the pipeline so failure handling is proven, not assumed.
    Validate the high-availability and scalability design under real conditions: active-active and active-passive topologies, geographic redundancy, graceful degradation, automated failover with measured recovery times, and capacity limits.


    Keep it up (day-to-day reliability engineering)

    Own platform uptime as a daily responsibility, not a quarterly goal. Customers should experience no downtime.
    Build and own the observability stack: SIP capture (HEP/Homer), CDR and quality pipelines, metrics, dashboards, and alerting that catches problems before customers do.
    Define SLOs and SLIs for signaling, media, and registration, and hold the platform to them.
    Run incident response: detect, triage, mitigate, and resolve, then drive blameless postmortems and make sure the same failure cannot recur.
    Write and maintain runbooks, and lead disaster-recovery and failover drills so the team can execute under pressure.
    Participate in (and help design) a sustainable on-call rotation.
    Tune and operate the production fleet: Asterisk, Kamailio, OpenSIPS, and the supporting network layer, under live carrier traffic.


    What We Need You to Bring:


    Core expertise (required)

    Years of senior, hands-on experience operating and reliability-engineering production VoIP systems at carrier scale.
    Deep, protocol-level command of SIP: dialogs, transactions, registration, NAT scenarios, SDP negotiation, forking, and the failure modes that surface only under load.
    Expert-level Kamailio and/or OpenSIPS: routing logic, dispatcher and load balancing, registrar and usrloc, dialog and topology modules.
    Expert-level Asterisk: PJSIP stack, dialplan, ARI/AMI, bridging and media handling, and its role as an application and media server behind a SIP proxy.
    Media plane fluency: RTP, SRTP, RTSP, RTCP, codecs (G.711, G.729, Opus), transcoding, jitter, and the link between QoS marking (DSCP) and call quality.
    A demonstrated track record of designing for and operating reliability, scalability, and fault tolerance in carrier-class environments (five-nines thinking, failure-domain isolation, blast-radius control).
    Hands-on reliability engineering practice: SLOs and error budgets, incident command, postmortems, runbooks, and DR testing.


    Strongly preferred

    Performance and failure testing tooling: sipp for load and call modeling, fault injection and chaos tooling, and SIP troubleshooting with sngrep and Wireshark.
    Observability depth with Homer/HEP, plus metrics and alerting stacks (for example Prometheus, Grafana, or equivalent).
    Strong Linux operations and automation skills (Python, Lua, shell), and comfort with infrastructure-as-code and CI/CD pipelines.
    RADIUS/Diameter integration for AAA, and experience with provisioning and subscriber management.
    Fraud and security operations: detecting and stopping toll fraud, SIP scanning, and registration attacks.
    Experience interconnecting with multiple upstream carriers and managing the routing and failover complexity that brings..
    FreeSWITCH or other media servers as a complement to Asterisk.


    How you wor

    You assume things will fail, and you design and test so that failure is contained and invisible to customers.
    You measure before you optimize, and you instrument systems so failures are visible early.
    You are calm and decisive in an incident, and rigorous afterward about making sure it never repeats.
    You can challenge a design respectfully and precisely, and you write down the trade-offs so the team can reason about them later.
    You work well alongside developers: you can teach operational thinking without condescension, and you would rather make the team better at running their own code than be the only one who can.


    Why This Role Matters:


    Voice is unforgiving. A dropped call, a one-way audio path, or a registration storm is visible to every customer at once. Our team can build the platform, but building it and running it are two different disciplines, and ambition without operational hardening is fragile. We need someone who has lived through real VoIP failures, learned from them, and can stand shoulder to shoulder with the developers to make sure the platform survives contact with production. If you want ownership of a modern, open-source, carrier-class platform from design review through 3am incident to the postmortem that makes it stronger, we want to talk to you.


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Commercial Sales Representative - NY  

    - Saugerties
    Job DescriptionJob DescriptionSalary: $40k - $50k annually + bonusesWa... Read More
    Job DescriptionJob DescriptionSalary: $40k - $50k annually + bonuses

    Want to be part of a mission to improve people's lives by providing the fastest internet on the planet?

    Competitive salary of $40,000 - $50,000 per year + monthly bonuses

    At Planet Networks, youll join a team at a well-capitalized technology startup with more than 140 employees. Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We value what we do for our communities and hold ourselves to the highest standard as we disrupt the vast telecommunications industry.

    Key Responsibilities:

    Generate sales growth through a multi-channel approach, including outbound calls, text messaging, email campaigns, networking, and in-person commercial outreach.Participate in sales meetings and presentations to demonstrate our business services and solutions to commercial customers.Support senior sales staff in driving new business opportunities and nurturing existing commercial relationships.Contribute to lead generation efforts by networking and engaging with local businesses and industry professionals.Perform customer analytics initiatives and data-driven marketing analysis to support business growth.Assist in managing commercial customer projects and ensure all sales activities are logged accurately into our CRM system.

    Qualifications:

    You're interested in starting or growing a career in B2B sales, especially within the technology or telecommunications industries.Proven experience in customer-facing roles across industries such as hospitality, food and beverage, retail, or business services.Willingness and ability to learn quickly, with the ability to thrive in a collaborative team setting.Excellent verbal and written communication skills.Highly organized and detail-oriented, with strong multi-tasking and time management skills.


    What We Offer:

    Base salary of $40,000 - $50,000 per year + monthly bonusesTop performers can achieve on-target earnings of approximately $90 - $100K annuallyUncapped CommissionsEquity CompensationHealth Insurance: Medical, Dental, and VisionLife Insurance401K MatchingPaid Holidays & Vacation (PTO)

    Availability for this position in Saugerties, New Paltz, & Kingston


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Outside Construction Laborer  

    - Newton
    Job DescriptionJob DescriptionSalary: From $20 to $25 per hourAbout Us... Read More
    Job DescriptionJob DescriptionSalary: From $20 to $25 per hour

    About Us

    Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

    Job Description

    We are seeking hardworking and dependable Outside Construction Laborers to support our fiber optic construction projects. This role is ideal for individuals who enjoy physical outdoor work, are eager to learn new skills, and want to be part of a growing industry. The technician is responsible for the installation, maintenance, and repair of fiber-to-the-home service drops including both aerial and underground drop installations, as well as mounting and setting up customer house boxes.

    Key Responsibilities:

    Assist with the installation of fiber optic infrastructure, including digging, trenching, placing conduit, and setting handholes.

    Operate basic tools and equipment safely while maintaining clean and organized job sites.

    Support construction crews with material handling and site preparation

    Follow safety procedures and company standards at all times

    Skills & Qualifications:

    No prior experience requiredtraining is provided.

    Ability to work outdoors in varying weather conditions

    Strong work ethic and willingness to learn

    Ability to lift 50+ lbs and perform physical labor

    Valid drivers license required.

    Preferred (but not required) Experience:

    Previous construction or utility work

    Experience with fiber optic installation

    CDL

    Benefits Include:

    Competitive Pay

    Health Insurance: Medical, Dental, Vision, and Life Insurance

    Retirement Savings Plan (401K) with company match

    Paid Holidays & Vacation (PTO)

    We offer hands-on training, opportunities for advancement, and the chance to build valuable skills in the telecommunications industry. If you are eager to learn, enjoy physical work, and want to grow with a supportive team, we encourage you to apply.

    Work Location: In person


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Outside Construction Laborer  

    - Farmville
    Job DescriptionJob DescriptionSalary: From $25.00 per hourAbout UsPlan... Read More
    Job DescriptionJob DescriptionSalary: From $25.00 per hour

    About Us

    Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

    Job Description

    We are seeking hardworking and dependable Outside Construction Laborers to support our fiber optic construction projects. This role is ideal for individuals who enjoy physical outdoor work, are eager to learn new skills, and want to be part of a growing industry. The technician is responsible for the installation, maintenance, and repair of fiber-to-the-home service drops including both aerial and underground drop installations, as well as mounting and setting up customer house boxes.

    Key Responsibilities:

    Assist with the installation of fiber optic infrastructure, including digging, trenching, placing conduit, and setting handholes.

    Operate basic tools and equipment safely while maintaining clean and organized job sites.

    Support construction crews with material handling and site preparation

    Follow safety procedures and company standards at all times

    Skills & Qualifications:

    No prior experience requiredtraining is provided.

    Ability to work outdoors in varying weather conditions

    Strong work ethic and willingness to learn

    Ability to lift 50+ lbs and perform physical labor

    Valid drivers license required.

    Preferred (but not required) Experience:

    Previous construction or utility work

    Experience with fiber optic installation

    CDL

    Benefits Include:

    Competitive Pay

    Health Insurance: Medical, Dental, Vision, and Life Insurance

    Retirement Savings Plan (401K) with company match

    Paid Holidays & Vacation (PTO)

    We offer hands-on training, opportunities for advancement, and the chance to build valuable skills in the telecommunications industry. If you are eager to learn, enjoy physical work, and want to grow with a supportive team, we encourage you to apply.

    Work Location: In person


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Ground Hand  

    - Newton
    Job DescriptionJob DescriptionSalary: Starting at $18/hourPosition Sum... Read More
    Job DescriptionJob DescriptionSalary: Starting at $18/hour

    Position Summary
    The Groundhand supports aerial fiber optic construction crews in the installation, maintenance, and repair of overhead communication networks. This position assists linemen and equipment operators by performing essential ground duties such as traffic control, material handling, and vehicle operation to ensure safe, efficient, and high-quality job performance.

    Key Responsibilities

    Traffic Control & SafetySet up and maintain traffic control zones in accordance with company and DOT standards.Direct and flag vehicular traffic to protect crews and the public.Place cones, signage, and barriers according to site-specific safety plans.Vehicle & Equipment OperationSafely operate company vehicles, including bucket trucks, pickups, and material trailers.Conduct daily vehicle inspections and secure all tools and equipment before travel.Assist linemen in positioning and stabilizing aerial trucks for setup and teardown.Material & Tool HandlingLoad, unload, and distribute strand, cable, and hardware to aerial crews.Maintain organized staging areas and inventory of lashers, grips, and hand tools.Assist with pulling, tensioning, and lasher operations from the ground.Site SupportPrepare work areas by clearing obstacles, staging materials, and verifying job readiness.Communicate effectively with linemen and foremen to anticipate material or equipment needs.Maintain clean, safe, and efficient work environments at all times.Ability to decipher and read maps, and label fiber runs properly.

    Qualifications

    ValidDrivers Licensewith clean driving record.Experience intelecommunications or aerial constructionpreferred but not required.Ability tolift up to 75 lbs, work outdoors in all weather, and stand for long periods.Understanding oftraffic control proceduresandbasic job-site safety practices.Strong teamwork and communication skills with the ability to follow instructions precisely.

    Additional Requirements

    Must pass pre-employmentBackground CheckandMVR check.Willingness to travel and work extended or flexible hours as needed.Commitment to maintaininga safety-first mindsetand adherence to company standards.

    Reports To:
    Crew Foreman / Line Crew Supervisor
    Job Type:
    Full-Time Hourly


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Sales Associate - NY  

    - Saugerties
    Job DescriptionJob DescriptionSalary: Starting at $18/hourWant to be p... Read More
    Job DescriptionJob DescriptionSalary: Starting at $18/hour

    Want to be part of a mission to improve people's lives by providing the fastest internet on the planet?

    Competitive salary of $40,000 - $50,000 per year + monthly bonuses

    At Planet Networks, youll join a team at a well-capitalized technology startup with more than 140 employees. Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We value what we do for our communities and hold ourselves to the highest standard as we disrupt the vast telecommunications industry.

    Key Responsibilities:

    Generate sales growth through a multi-channel approach, including outbound calls, text messaging, email campaigns, and door to door outreach.Participate in sales meetings to help present our services and benefits to potential customers.Support senior sales staff in driving new business opportunities and nurturing existing relationships.Contribute to lead generation efforts by networking and engaging with industry professionals.Perform customer analytics initiatives and data-driven marketing analysis.Assist in managing customer projects and ensure all sales activities are logged accurately into our CRM system.

    Qualifications:

    You're interested in starting a career in sales, especially within the technology or telecommunications industries.Proven experience in customer-facing roles across industries such as hospitality, food and beverage, and retail.Willingness and ability to learn quickly and you thrive in a collaborative team setting.Excellent verbal and written communication skills.Highly organized and detail-oriented, strong multi-tasking and time management skills

    What We Offer:

    Base salary of $40,000 - $50,000 per year + monthly bonusesTop performers can achieve on-target earnings of approximately $100,00 annuallyUncapped CommissionsEquity CompensationHealth Insurance: Medical, Dental, and VisionLife Insurance401K MatchingPaid Holidays & Vacation (PTO)Availability for this position in Saugerties, New Paltz, & Kingston


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Sales Associate - NJ  

    - Newton
    Job DescriptionJob DescriptionSalary: Starting at $18/hourWant to be p... Read More
    Job DescriptionJob DescriptionSalary: Starting at $18/hour

    Want to be part of a mission to improve people's lives by providing the fastest internet on the planet?

    Competitive salary of $40,000 - $50,000 per year + monthly bonuses

    At Planet Networks, youll join a team at a well-capitalized technology startup with more than 140 employees. Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We value what we do for our communities and hold ourselves to the highest standard as we disrupt the vast telecommunications industry.

    Key Responsibilities:

    Generate sales growth through a multi-channel approach, including outbound calls, text messaging, email campaigns, and door to door outreach.Participate in sales meetings to help present our services and benefits to potential customers.Support senior sales staff in driving new business opportunities and nurturing existing relationships.Contribute to lead generation efforts by networking and engaging with industry professionals.Perform customer analytics initiatives and data-driven marketing analysis.Assist in managing customer projects and ensure all sales activities are logged accurately into our CRM system.

    Qualifications:

    You're interested in starting a career in sales, especially within the technology or telecommunications industries.Proven experience in customer-facing roles across industries such as hospitality, food and beverage, and retail.Willingness and ability to learn quickly and you thrive in a collaborative team setting.Excellent verbal and written communication skills.Highly organized and detail-oriented, strong multi-tasking and time management skills

    What We Offer:

    Base salary of $40,000 - $50,000 per year + monthly bonusesTop performers can achieve on-target earnings of approximately $100,00 annuallyUncapped CommissionsEquity CompensationHealth Insurance: Medical, Dental, and VisionLife Insurance401K MatchingPaid Holidays & Vacation (PTO)Availability for this position in both Newton and Butler, NJ


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Customer Success Representative  

    - Newton
    Job DescriptionJob DescriptionSalary: $20-30/hrAbout UsWant to be part... Read More
    Job DescriptionJob DescriptionSalary: $20-30/hr

    About Us


    Want to be part of a mission to improve people's lives by providing the fastest internet on the planet? At Planet Networks, youll join a team at a well-capitalized technology startup with over 100 employees. We're filled with ambitious, life-long learners who are eager to help one another and the company succeed. We value what we do for our communities and hold ourselves to the highest standard as we disrupt the vast telecommunications industry.

    Job description

    As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend, taking orders, billing, and maintenance. The representative will be responsible for assisting customers with their internet service inquiries, resolving issues and ensuring customer satisfaction.


    What Youll Do:

    Provide technical support to customers through various channels including phone and email.Troubleshoot technical issues related to internet and phone services, including connectivity issues, ONU and router configuration, as well as wireless network setups.Process inbound orders / sales and answer basic customer inquiries regarding service offerings.Process customer payments, answer invoice questions, and other account related activities.Escalate complex issues to senior technical support staff when necessary.Follow-up with customers to ensure their issues have been resolved to their satisfaction.Collaborate with other departments within the company to address customer issues and concerns.Maintain accurate records of customer interactions and service requests.Perform other duties as assigned by managementStay up to date on the latest developments and trends in the internet services industry.

    This role offers advancement opportunities for high performers, with paths into senior support, technical, and leadership roles as the company continues to grow. Overtime opportunities may be available based on business needs and individual availability.


    Requirements:

    Availability to work non-traditional schedules, including evening shifts such as 12:00 PM8:00 PM or 2:00 PM10:00 PMAvailability to work at least one weekend shift per week as part of a rotating schedule

    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less
  • Fiber Optic Splicing Technician  

    - Farmville
    Job DescriptionJob DescriptionSalary: From $25.00 per hourAbout Us:Pla... Read More
    Job DescriptionJob DescriptionSalary: From $25.00 per hour

    About Us:

    Planet Networks is filled with humble, life-long learners who are eager to help one another, and the company succeed. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
    We are looking for a Fiber Optic Splicing Technician to support Planet Networks expanding operations. You will be responsible for shingle and mass fusion fiber splicing; preparation, installation, testing and repair of fiber optic cable.

    What Youll Do:

    Perform cable installation, construction, maintenance, and repair worksPossess knowledge in all types of splicing activity, fiber and safety test equipment and use of all types of fiber construction equipmentLocate and repair faults to maintain existing network without causing signal failure interruptions.Validate and test end-to-end service provisioning for the fiber networkConfirm accurate cable terminations on cross connect, patch panels, hubs, and routersReview site surveys, conditions discrepancy reports, design drawings, technical manuals for fiber installation feasibilityUnderstand construction prints and splice schematicsRead and interpret existing fiber records, on maps or in the fieldInstall and dress fiber optic cabling within splice enclosures and various fiber termination panels (indoor and outdoor)

    Who You Are:

    Strong attention to detailPassion for accuracySelf-motivated and able to work aloneExperienced with fiber cable construction, splicing and repair; 3 years preferredProficient with hand tools, including cable jacket and buffer tube strippers, crimpers and diagnostic equipment is essential

    Benefits & Compensation:

    Competitive salaryAnnual bonuses with opportunity to earn equityHealth Insurance: Medical, Dental, Vision, and Life InsuranceRetirement Savings Plan (401K) with company matchPaid Holidays & Vacation (PTO)

    Work Location: In person


    All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.

    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany