Position Summary
The Inside Sales & Customer Service Specialist plays a key role in supporting customers, distributors, and the internal sales organization. This position manages order processing, customer inquiries, product information requests, and day‐to‐day communication to ensure a seamless customer experience. The role requires strong attention to detail, responsiveness, and the ability to collaborate across departments including Sales, Operations, Logistics, and Finance.
Key Responsibilities
Customer Service & Support
Serve as the primary point of contact for inquiries via phone, email, and CRMProvide accurate information on product availability, pricing, lead times, and technical specificationsResolve customer issues promptly, escalating complex cases when neededMaintain a high level of professionalism and service excellence in all interactionsOrder Management
Enter and process sales orders with accuracy and timelinessReview purchase orders for completeness, pricing accuracy, and compliance with company policiesCoordinate with warehouse and logistics teams to ensure on‐time shipmentsMonitor open orders and proactively communicate delays or changes to customersSales Support
Prepare quotations, order confirmations, and customer documentationAssist the sales team with follow‐ups, lead qualification, and customer updatesSupport inside sales initiatives including upselling, cross‐selling, and promotional outreachMaintain customer records and communication logs in CRM systemsProduct & Technical Support
Provide basic product guidance and direct customers to technical resources when neededCollaborate with technical and operations teams to resolve product‐related questionsStay informed on product updates, new releases, and inventory changesAdministrative & Reporting
Maintain accurate customer files, pricing lists, and order historyGenerate reports for sales activity, backorders, and customer trendsSupport continuous improvement initiatives to enhance customer experience and internal processesKey Competencies and Qualifications
Excellent written and verbal communication skillsStrong organizational skills—ability to prioritize and multitaskAbility to use Word, Outlook, Excel and basic computer skillsAbility to build rapport with clients with a positive and professional demeanorAdaptability and initiativeResponsiveness and follow‐throughHigh attention to detail and accuracy in data entryProblem‐solving mindset with a collaborative approachPreferred Education and Experience
College degree or a minimum of two years of experience in inside sales, customer service or order management preferredProficiency with ERP/CRM/EDI systems (SAP, Salesforce, SPS, or similar systems)Technical background preferredCompany DescriptionPiusi is the world's leader in design and manufacturing of fuel transfer, metering and monitoring equipment. For more than 70 years, we’ve built a reputation for innovation, quality, and reliability — and we continue to grow with ambitious goals and an expanding product lineup.JOB DESCRIPTION
Summary/Objective
This position receives, stores and distributes material, tools, equipment and products within the warehouse, ensuring accuracy and timeliness of all job functions. This position also prepares and ships orders to customers as per documented sales orders.
Essential Functions
1. Assist shipping and receiving unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing. Driving a forklift.
2. Read customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped.
3. Move materials and items from receiving or storage areas to shipping or to other designated areas.
4. Sort and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code.
5. Ensure warehouse is accessible and safe for salespeople and customer traffic.
6. Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.
7. Mark materials with identifying information using appropriate method.
8. Open bales, crates and other containers.
9. Assist in counting of physical inventory.
10. Weigh and count items for distribution within plant to ensure conformance to company standards.
11. May be assigned facilities maintenance duties as needed.
12. Prepare parcels and pallets for shipping.
13. Process sales order in SAP, print shipping documentation.
14. Prepare and attach shipping labels and BOLs.
15. Sweep, dust and mop. Organize warehouse and work area for orderliness at all times.
14. Wear the proper safety equipment.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Mathematical Skills.
4. Technical Capacity.
5. Thoroughness.
6. Time Management.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This position works in a warehouse setting, with some outdoor exposure during the workday. The warehouse house is equipped with two large fans and numerous extractor fans; despite this the warehouse gets hot. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as forklifts and reach trucks, box cutters and tape dispensers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 30 pounds, frequently lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
1. High school diploma or GED, or equivalent years of experience.
Preferred Education and Experience
1. One year of prior warehouse associate experience.
2. Forklift experience
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summary/Objective
The accounts payable associate compiles and maintains accounts payable records and ensures that all bills are paid accurately in a timely fashion.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Reviews all invoices for appropriate documentation and approval prior to payment.
2. Prints and obtains signatures on all accounts payable checks.
3. Mails signed checks as required.
4. Reconciles vendor statements monthly.
5. Contact vendors for missing invoices
6. Answers all vendor inquiries.
7. Maintains all accounts payable reports, spreadsheets and corporate accounts payable files.
8. Assists accounting/finance personnel as necessary.
9. Assists in monthly closings.
10. Assist with special projects, as needed
11. Prepares analysis of accounts, as required.
12. Performs filing and copying.
Competencies
1. Problem Solving/Analysis.
2. Customer/Client/Vendor Focus.
3. Excellent Organization Skills.
4. Strong Attention to Detail.
5. Flexibility.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
Associate Degree.
Must have excellent organizational skills.
Must be proficient in Microsoft Office. Knowledge of SAP is a plus.
Must be proactive, driven and professional
Preferred Education and Experience
Bachelor’s degree.
1-3 years of A/P experience Preferred.
Additional Eligibility Qualifications
None required for this position.
