SCHEDULE: 40 hours, Sunday to Thursday 2:45 pm to 11:15 pm
Pays $22.41 - $28.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 170 Morton Street
The Front Desk Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.
SUMMARY OF THE POSITION:
The Front Desk Guest Service Specialist (GSS) will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Front Desk GSS will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Front Desk GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Front Desk GSS is required to provide optimal customer service, stay energized and focused even when demands are ambiguous and strenuous. The Front Desk GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Front Desk GSS is required to make sound decisions and appropriately seeks guidance from a supervisor when needed.
The Front Desk G.S.S. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.
The Front Desk GSS will adopt and enliven the following principles:
Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.Never warehouse or institutionalize our guests in our sheltersEveryone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housingRecognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating servicesQUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services field Ability to communicate clearly both verbally and in writingAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPREFERRED:
Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homelessExperience with front line customer service and/or a similar front desk/customer service desk setting Read LessSCHEDULE: 40 hours, Friday to Tuesday 6:45am to 3:15pm
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 170 Morton Street
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.
SUMMARY OF THE POSITION:
The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed.
The Guest Service Specialist. will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.
The GSS will adopt and enliven the following principles:
Shelter is a temporary safety net, not a home.All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.Never warehouse or institutionalize our guests in our sheltersEveryone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housingRecognize the impact of violence and victimization on development and coping strategiesEmploy an empowerment modelMaximize guest choices and control over her/his recovery based in a relational collaborationCreate an atmosphere that is respectful of the guests’ need for safety, respect, and acceptanceEmphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathologyMinimize the possibilities of re-traumatizationStrive to be culturally competent and to understand each person in the context of his or her life experiences and cultural backgroundSolicit guest input and involve guests in designing and evaluating servicesQUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDPREFERRED:
· Valid MA driver’s license in good standing· Bilingual English/SpanishKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services fieldAbility to communicate clearly both verbally and in writingAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPREFERRED:
Knowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessExperience with front line customer service and/or a similar front desk/customer service desk settingSCHEDULE: 40 hours, Friday - Tuesday, 8:30 p.m. - 5:00 a.m.
Pay: $22.41 - $25.55 per hour DOE, (salary ranges provided are based on relevant experience and skill set)
LOCATION: 444 Harrison Ave, Boston, MA, (Driving is an exceptional part of this position)
SUMMARY OF THE POSITION:
The Outreach Van Counselor will provide crisis intervention and fundamental services (food and blankets) to the unsheltered homeless population in Boston as part of a three-person mobile street outreach team for the Pine Street Inn.
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School Diploma or GEDValid Mass Driver’s License with a minimum of two (2) years of driving experience, and excellent driving recordKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year prior experience as a street outreach worker, working with the homeless, and dealing with alcoholism, drug addiction, and mental illnessStrong writing, reading, communication and computer skillsPrior training/knowledge of crisis interventionPREFERRED:
Previous experience working with people with mental illness, training in substance abuse, HIV or AIDS, and a human services backgroundPHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to drive a 15-passenger vanAbility to lift 50 to 100 lbs. (assisting in physically lifting containers and guests)Ability to operate a cellular phone and computerFrequent standing, sitting, stretching, bending, and lifting for long periods of timeAbility to work outside in all weather conditions for long periods of time Read LessSCHEDULE: 40 hours, Saturday-Wednesday 10:45pm-7:15am
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
Plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am
LOCATION: 444 Harrison Avenue, Boston, MA (Men’s Shelter)
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements:QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services fieldPHYSICAL ABILITIES/SKILLS:
Ability to stand for long periods of timeAbility to stretch, bend and lift up to (twenty-five) 25 lbsAbility to assist guests up and down stairs, and in-and-out of wheelchairsAbility to respond quickly to emergenciesMENTAL ABILITIES/SKILLS:
Ability to respond safely, quickly, and calmly in emergencies and to emergency situationsAbility to use good judgement in stressful or emotionally charged situationsThe sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuseAbility to be resilient in difficult and ambiguous situationsAbility to handle multiple assignmentsAbility to communicate clearly both verbally and in writingAbility to comprehend and apply Motivational Interviewing and Trauma-Informed Care skillsAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishAdministering Narcan and in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: Sunday-Thursday, 2:45pm-11:15pm., Essential position during weather and other emergencies.
Pays $21.40 - $30 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 444 Harrison Ave – Boston, MA
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRES:
High School diploma or GEDKNOWLEDGE/EXPERIENCE:Minimum of one (1) year of experience in the Human Services fieldPHYSICAL ABILITIES/SKILLS:
Ability to stand for long periods of timeAbility to stretch, bend and lift up to (twenty-five) 25 lbsAbility to assist guests up and down stairs, and in-and-out of wheelchairsAbility to respond quickly to emergenciesMENTAL ABILITIES/SKILLS:
Ability to respond safely, quickly, and calmly in emergencies and to emergency situationsAbility to use good judgement in stressful or emotionally charged situationsThe sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuseAbility to be resilient in difficult and ambiguous situationsAbility to handle multiple assignmentsAbility to communicate clearly both verbally and in writingAbility to comprehend and apply Motivational Interviewing and Trauma-Informed Care skillsAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishAdministering Narcan and in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: On-Call, As Needed.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 170 Morton St. Jamaica Plain, MA 02130
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio
SUMMARY OF THE POSITION:
The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services fieldPREFERRED:
Administering Narcan and CPR in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: On-Call, As Needed.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 170 Morton St. Jamaica Plain, MA 02130
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio
The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services fieldPREFERRED:
Administering Narcan and CPR in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: Tuesday-Saturday, 2:45pm-11:15pm., Essential position during weather and other emergencies.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 444 Harrison Ave – Boston, MA
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
QUALIFICATIONS:
EDUCATION/TRAINING:
High School diploma or GEDKNOWLEDGE/EXPERIENCE:
Minimum of one (1) year of experience in the Human Services fieldPHYSICAL ABILITIES/SKILLS:
Ability to stand for long periods of timeAbility to stretch, bend and lift up to (twenty-five) 25 lbsAbility to assist guests up and down stairs, and in-and-out of wheelchairsAbility to respond quickly to emergenciesMENTAL ABILITIES/SKILLS:
Ability to respond safely, quickly, and calmly in emergencies and to emergency situationsAbility to use good judgement in stressful or emotionally charged situationsThe sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuseAbility to be resilient in difficult and ambiguous situationsAbility to handle multiple assignmentsAbility to communicate clearly both verbally and in writingAbility to comprehend and apply Motivational Interviewing and Trauma-Informed Care skillsAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishAdministering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: 40 hours, Wednesday-Sunday
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATIONS: 444 Harrison Avenue, Boston, MA (Men’s Shelter)
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements:EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishKNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services fieldPREFERRED:
Administering Narcan and CPR in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources Read LessSCHEDULE: 40 hours, Monday-Friday 10:45pm-7:15am Essential position during weather and other emergencies.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
Plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am
LOCATION: 444 Harrison Avenue, Boston, MA (Men’s Shelter)
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements:QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GEDKNOWLEDGE/EXPERIENCE:Minimum of one (1) year of experience in the Human Services fieldPREFERRED:
Valid MA driver’s license in good standingBilingual English/SpanishPHYSICAL ABILITIES/SKILLS:
Ability to stand for long periods of timeAbility to stretch, bend and lift up to (twenty-five) 25 lbsAbility to assist guests up and down stairs, and in-and-out of wheelchairsAbility to respond quickly to emergencies6Y78I Read Less