Job DescriptionJob DescriptionMember Services Associate – Front Desk
Benefits/PerkCareer advancement opportunitiesCompetitive payFun, team-oriented work environmentFree membershipJob Summary
We are seeking a friendly, organized, and energetic Member Services Associate to join our team! As the first point of contact for our members and guests, you will play a key role in creating a welcoming environment. You’ll greet visitors, provide information, manage front desk operations, and ensure an excellent member experience.
The ideal candidate has a cheerful disposition, strong communication skills, computer proficiency, and the ability to multitask. If you’re a “people person” with a passion for health, fitness, and community, we want to hear from you!
We have both part-time and full-time opportunities available, with flexible schedules to fit your availability.
Responsibilities
Greet members, guests, and prospective clients with professionalism and warmthConduct tours for prospective members and explain membership benefitsRespond to inquiries in person, by phone, and via emailMaintain an organized and clean lobby/front desk areaAccurately record member information, process payments, and manage accountsSchedule classes, court reservations, and appointmentsAssist with membership sales and renewalsJump in to play pickleball with guests as and when neededEnforce facility policies and ensure smooth day-to-day operations
Qualifications
Friendly, professional, and reliablePassion for health, fitness, and community engagementPrevious customer service, receptionist, or front desk experience (2+ years preferred)Excellent verbal and written communication skillsStrong organizational skills and work ethicPickleball playing skillsProficiency with computers, spreadsheets, and scheduling softwareAbility to multitask and thrive in a fast-paced environmentAvailability for evenings and weekends is a plus
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