Coding Coordinator
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
About the role
We are looking for an employee that can be responsible for the daily operational support of the coding department. Activities may vary, but will include items such as coordination of interdepartmental communication, coordination of intradepartmental workflow tasks and items, management of provider communication and related activities.
Supervision Received: Reports to Regulatory Services Supervisor.
Supervision Exercised: None.
Typical Physical Demands: Requires prolonged standing or sitting while working in an office environment. Requires some bending or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
Typical Working Conditions:
Normal office environment.
Responsibilities
Compile, distribute daily coding status reports and production statics weeklyAssist in the completion of non-coding reports and tasksWork departmental reports to identify any misdirected, unassigned, or uncoded encounters Create, Coordinate, and distribute coding departmental communication as neededManage administrative tasks as provided by departmental leadershipMaintains patient confidentialityPerforms related work as required or neededLocation & commitments
Full-time remote role headquartered at our Greenville Arlington Blvd. location, Monday-Friday, hours to be determined.
Overtime may be required to ensure departmental needs are met.
Candidate requirements
General healthcare or related experience. General knowledge of medical coding, insurance, and billing. Five years of Front desk coordinator or similar experience in a healthcare environment.
Organization and good communication required. Use of .MS Office will be required. Education: High School Diploma, Additional education considered in lieu of experience.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Title: Appointment Coordinator I (Arlington)
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 7:30a.m. – 6 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised: None.
Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role:
The Appointment Coordinator staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Appointment Coordinator staff ensures the accuracy of the patient’s demographic and insurance information. The Appointment Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments or co-insurance due at the time of check out. High School diploma required. Must have one or more years of secretarial and/or call center experience, preferably in a healthcare.
Responsibilities:
Responsible for greeting, assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
Candidate requirements
High School Diploma required; Associates Degree preferred. Experience in a medical office environment is required.
Must have strong computer experience
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
Must display a high level of confidentiality, integrity and initiative.
Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity
General Duties:
Maintain a team approach with staff and patients.
Greet patients at check out, and direct patients.
Verify and enter patient demographic and insurance information.
Collect co-payments, balances, or co-insurance at the time of the service.
Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
Schedule, coordinate, cancel, and reschedule patient appointments. Schedule annual wellness as needed for the department.
Relay necessary messages to staff via phone notes in Centricity.
Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay active with insurance updates.
Keep forms and supplies up to date and ordered.
Keep work area neat and orderly.
Able to begin each day at 7:30am and end at 6:00pm. Some late nights required.
Work as a contributing member of a team to keep departments running smoothly.
Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
Adhere to department and company policies. Maintain confidentiality.
Attend safety classes and compliance training as offered by Physicians East, P.A.
Assist with other duties or projects as needed.
Answer patient phone calls and remain professional and courteous.
Enter referral for patient and send to appropriate staff to complete appointments.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Title: Appointment Coordinator I (Arlington)
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 7:30a.m. – 6 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised: None.
Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role:
The Appointment Coordinator staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Appointment Coordinator staff ensures the accuracy of the patient’s demographic and insurance information. The Appointment Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments or co-insurance due at the time of check out. High School diploma required. Must have one or more years of secretarial and/or call center experience, preferably in a healthcare.
Responsibilities:
Responsible for greeting, assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
Candidate requirements
High School Diploma required; Associates Degree preferred. Experience in a medical office environment is required.
Must have strong computer experience
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
Must display a high level of confidentiality, integrity and initiative.
Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity
General Duties:
Maintain a team approach with staff and patients.
Greet patients at check out, and direct patients.
Verify and enter patient demographic and insurance information.
Collect co-payments, balances, or co-insurance at the time of the service.
Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
Schedule, coordinate, cancel, and reschedule patient appointments. Schedule annual wellness as needed for the department.
Relay necessary messages to staff via phone notes in Centricity.
Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
Stay active with insurance updates.
Keep forms and supplies up to date and ordered.
Keep work area neat and orderly.
Able to begin each day at 7:30am and end at 6:00pm. Some late nights required.
Work as a contributing member of a team to keep departments running smoothly.
Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
Adhere to department and company policies. Maintain confidentiality.
Attend safety classes and compliance training as offered by Physicians East, P.A.
Assist with other duties or projects as needed.
Answer patient phone calls and remain professional and courteous.
Enter referral for patient and send to appropriate staff to complete appointments.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Environmental Services Technician
FLSA: Part Time/ Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
About the role
We are looking for an employee that can perform day-to-day housekeeping functions within our Environmental Services Department in the following locations, medical office areas, patient/procedure rooms, common/waiting areas and special projects as assigned, in any of our locations as needed and/or requested.
Supervision Received: Reports to Environmental Services Supervisor; Team Lead, and Facilities Services Manager.
Supervision Exercised: None
Typical Physical Demands: Requires stamina and endurance, which requires prolonged walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the workday. Requires frequent lifting and moving of items up to and over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Typical Working Conditions: This job operates in a professional medical and office environment with frequent exposure to fumes or airborne particles, moving mechanical parts and vibration with occasional exposure to outside weather conditions.
Responsibilities
Sweeping and/or mopping floors, dusting furniture, cleaning walls, furniture, medical equipment, emptying trash, restocking supplies, cleaning bathrooms, exam rooms, waiting areas, etc. Ability to read and understand Standard English and be able to work with standard cleaning chemicals, understand operating instructions for cleaning equipment, materials, safety, and accident preventionWorking knowledge of cleaning materials and equipmentAbility to work well under stress, tight deadlines, and fast paced environmentPossess exceptional organizational and critical thinking skillsDisplay high level of confidentiality, integrity, and initiativeFollows policies and proceduresLocation & commitments
Part-time role with a typical work schedule of Monday-Friday, 5:30 p.m. – 9:00 p.m. at the assigned location(s). Occasional weekend work may be required, depending on the facility needs.
Overtime may be required to ensure patients are taken care of, tasks are completed, and calls are returned in a timely manner.
Candidate requirements
High school diploma or equivalent preferred. Previous housekeeping/cleaning experience in a healthcare setting and knowledge of applicable OSHA practice and infection control procedures for healthcare is strongly preferred. Individual must be able to work independently and schedule cleaning activities to meet the needs of patients, staff, physicians, and the public.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessJob Title: Operations Floater I (QMS)
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 7:30a.m. – 6 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised: None.
Typical Physical Demands: Requires prolonged standing or sitting. Requires frequent bending, stooping, or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
Typical Working Conditions:
Normal office environment.
About the role:
Coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments. Primary duties listed are grouped into three different areas. Group one West/Main; Group two East; Group three South/WHSmith.
Responsible for greeting, assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
Responsibilities:
Must display a high level of confidentiality, integrity, and initiative.
Must be able to work well under stress, tight deadlines, and fast-paced environment.
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.
Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.
COMPUTER SOFTWARE UTILIZED: NextGen and Centricity EMR.
Candidate requirements
Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
Complete and send Request for Referral Appointment Authorizations to Manage Care Representative.
Notify patient of referred appointment date and time.
Coordinate and schedule patient follow-up appointments.
Follow through to verify appointment was kept and report to referring provider.
Serve as backup to all administrative staff at the Arlington location for your assigned area during high volume workdays, scheduled staff vacations and/or call outs. (Appointment Coordinator, Referral Specialist, Reception, Unit Secretary)
Assist in working Aledade, no-show and recall reports for your assigned area.
Answer multi-line phones, transfer calls, and successfully operate a fax machine.
Schedule and coordinate hospital procedures for providers.
Send out and review new patient paperwork with patients.
Maintain the providers schedules within the department. Ensure that schedules accurately account for providers vacation requests.
Work as a contributing member of a team to keep departments running smoothly.
Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
Adhere to department and company policies.
Attend safety classes and compliance training as offered by Physicians East, P.A.
Always maintain confidentiality.
Participates in educational activities, as necessary.
Attends required meetings and participates in committees as requested.
Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
Performs related work as required.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessJob Title: Certified Medical Assistant – Clinical Coordinator I
Department: Primary Care, Farmville
FLSA Status: Non-exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
Full Time/Part Time/Temporary/Supplemental roles based at our Farmville location, Monday-Friday, 7:30a.m. – 5:30 p.m. Early and late hours required. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to Clinical Supervisor; Operations or Clinical Manager; Director of Operations.
Supervision Exercised: None.
Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and dexterity and eye-hand coordination. Involves standing and walking. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to bodily fluids.
Typical Working Conditions:
Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
About the role
The Certified Medical Assistant works interdependently with other medical professionals to provide quality health care to a high volume of patients. Medical Assistants provide direct patient care for and treats patients in the office, as directed by Physician, Advanced Practice Provider, Registered Nurse or Supervising Manager.
Responsibilities: (This list may not include all the duties assigned.)
Provider’s assistant in the daily clinic assisting providers during office visits, physical exams, and in-office procedures as needed.
Services include but limited to:
Prepping exam rooms for clinical procedures and assisting practitioners with patient care.
Perform accurate measurement of vital signs, including orthostatic blood pressure, temperature, pulse, body weight, height, and complete appropriate health history questions.
Record medications, allergies, pertinent lab work, pharmacy and PCP in the EMR
Ear lavage
EKG
Wound Care/Dressing Changes
IRIS
Catheters/Bladder Catheterizations
UNNA Boot Application
Assist with Pap Smears and related lab work
Patient Education
Injection Administration
Immunization Management
Prior Authorizations
Population Health and care gap closure
Preparing and administering medications under the direction of supervising physicians.
Follow standing orders as directed by department policies (ie. UA, Flu, Strep tests).
Administer PO medications under direct supervision of the physician.
Orders, stocks, and maintains exam rooms and clinic areas.
Notify patients of lab results.
Assist patients by answering phone calls and refilling medications at the direction of the physician.
Make referrals to other departments and clinics to coordinate patient care.
Disinfect exam rooms in-between patients.
Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective manner according to Policy and Procedures.
Other duties:
Maintains patient confidentially.
Keep management informed of high-risk situations.
Demonstrate appropriate use in cleaning of equipment.
Practice infection control, following OSHA guidelines and office policy.
Maintain Medical Assistant certification and or recertification. If not certified at the time of employment, will have 90 days to complete certification or employment will be terminated.
Maintain CPR certification.
Attend fire safety classes, clinical meetings, compliance, and other continuing education classes as offered by Physicians East.
Adheres to department and office policies.
Candidate requirements
Graduate of an accredited associate degree Medical Assistant program and current certification through AAMA, NHA, RMA or similar organization is required. Prior healthcare giver experience required
Experience in electronic medical records (EMR/HER) software required.
Professional demeanor and recognition of privacy considerations for patients and families.
Strong written and verbal communication skills and ability to communicate and interact professionally with others.
Ability to actively listen.
Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically correct English.
Ability to spell, proofread and edit written text.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Title: Regulatory Services Auditor
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
About the role
We are looking for an employee that can work in a fast-paced multispecialty physician group to conduct in-house audits, provider education, and provide coding related support to ensure coding accuracy and compliance. Predominantly remote position with periodic travel to Physician’s East locations to deliver audit findings and conduct provider education. Combined training approach to consist of virtual meetings and in person sessions. Candidate must be located in North Carolina.
Supervision Received: Reports to Regulatory Services Supervisor.
Supervision Exercised: Limited.
Typical Physical Demands: Requires prolonged standing or sitting while working in an work environment. Requires some bending or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
Typical Working Conditions:
Hybrid – Remote with 30% travel.
Responsibilities
Conducts provider and coder audits to ensure coding levels and charting meets standards and regulations
Educates providers and team members on compliance audit findings or when problems are identified
Develops ongoing educational content to present to coding department and providers
Responsible for being up-to-date and knowledgeable of coding process and diagnostic procedures as well as carrier specific policies, guidelines, and updates
Shares information as necessary with the Coding & Insurance department
Provides training and serves as a general resource to assist coders and members of department staff
Provides information to providers and team members on current coding practices and changes in regulations and guidelines
Collaborates with team leadership to address coding trends
Utilizes coding resources or applicable reference materials to ensure accurate coding
Understand billing and coding requirements for government and commercial payers
Provide other assistance to the Coding or Insurance Department as directed by the Regulatory Services Leadership
Maintains patient confidentiality
May serve as a backup for coding in times of peak workload
Assist with special projects as assigned by leadership
Ability to work independently and proficiently in a remote office environment
Attends meetings when required (onsite/remote)
Location & commitments
Permanent full-time role based out of our Greenville Arlington Blvd. location, Monday-Friday, 8a.m. – 5 p.m.
Candidate will work remotely upon training with 30% travel required.
Flexible schedule.
Candidate must be located in North Carolina.
Candidate requirements
Associates degree or Bachelors degree in Health Information Management with RHIT/RHIA certification and 3-5 years of multi-specialty ICD-10 and CPT experience, or
Bachelor’s degree in health care related field with CPC/CCS-P/CPMA certification and 2-4 years of direct ICD-10 and CPT experience, or
CPC/CCS-P/CPMA certification with 4-6 years of multi-specialty ICD-10 and CPT experience.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Signatures
This job description has been approved by:
Manager_____________________________________ Date ____________
HR__________________________________________ Date _________________
Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.
Employee______________________________________ Date__________________
Job Title: Chemo Coordinator
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner.
Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to Director of Human Resources.
Supervision Exercised: None.
Typical Physical Demands: Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Working under stress and use of telephone, fax and copier required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role
The Chemo Coordinator oftentimes is the first person with whom a patient or patient’s family member will interact with, either upon arrival for Chemo Treatment or via phone conversations prior to the visit. The Chemo Coordinator is responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Chemo Coordinator ensures the accuracy of the patient's demographic and insurance information. The Chemo Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments, and greeting patients and family members.
Responsibilities
Greet and direct patients.
2. Verify and enter patient demographic and insurance information.
3. Answer incoming calls promptly and courteously.
4. Schedule, coordinate, cancel, and reschedule patient appointments.
5. Screen calls, take messages, answer questions, and provide information.
6. Relay necessary messages to staff via phone notes in Athena.
7. Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
8. Complete and send Request for Referral Appointment Authorizations to Managed Care Representative and notify patient of appointment date and time.
9. Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
10. Stay active with insurance updates.
11. Keep forms and supplies up to date and ordered.
12. Keep work area neat and orderly.
13. Able to begin each day at 7:30am and end at 6:00pm. Some late evenings may be required.
14. Work as a contributing member of a team to keep departments running smoothly.
15. Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
16. Adhere to department and company policies. Maintain confidentiality.
17. Attend safety classes and compliance training as offered by Physicians East, P.A.
18. Serve as the primary point of contact for the Dr. Line.
19. Responsible for all Incoming Referrals.
20. Train and learn the process for Pre-Op for Surgeries and assist as a backup when needed.
21. Assist with other duties or projects as needed.
Candidate requirements
High School Diploma required; Associates Degree preferred. Experience in a medical office environment is required.
· Must have strong computer experience
· Must have a strong sense of team commitment, which includes meeting deadlines, punctuality, excellent follow-through, and feedback.
· Must display a high level of confidentiality, integrity, and initiative.
· Ability to form positive and collaborative relationships with peers and physicians in all levels within the company.
· Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients, and the public.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Title: Infusion Analyst
FLSA Status: Non-exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m.
Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner.
Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to Department Coordinator, Operations Supervisor, Operations Manager, and Reports to Director of Operations.
Supervision Exercised: None.
Typical Physical Demands: Work is performed in an office environment with constant interruptions. Sedentary work in front of a computer screen is required daily. The position requires extreme concentration to specific details to avoid costly errors. Travel to different locations and PODs is required.
Typical Working Conditions:
Normal office environment
About the role
· Ability to form positive and collaborative relationships with all levels in the organization.
· This position requires strong organizational and excellent communication skills as well as being highly motivated and detail oriented.
· Possess the ability to identify gaps or problems in business processes and develop ideas to resolve them.
Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.Must display a high level of integrity and initiative.Ability to perform research and understand complex regulatory documents and legal language.Strong relationship building skills with the ability to delegate and mentor.Responsibilities
Works with each department (Physicians, clinical staff, managed care, operations, and insurance) to create and maintain open communication to optimize work performance and productivity.Individual should have a strong background in drug formulary and can perform medical dosage calculations. Monitor the purchasing of chemotherapy, infusion drugs.Ensure patient accounts are current and authorization process is being followed per policy and procedure guidelines. Maintain monthly records and reports for all infusion drugs. Meet with leadership and various departments as needed.Work with drug companies and their representatives in relation to drug reimbursement.Responsible for checking all drug prices and updating any drug contracts associated with discounts and or rebates.Responsible for screening the physician’s order for each drug regiment to ensure all diagnosis codes reported accurately reflect the patient’s condition.Responsible for checking patient’s accounts periodically to assure that drugs are being properly coded and reimbursed accordingly.Monitor various aspects of contract reimbursement and investigates differences between expected and actual reimbursement.Ensure that after careful evaluation of each drug regimen a reasonable profitability will be made. Keep abreast of new chemotherapy and other infusion drugs and J-codes. Responsible for informing coders and insurance department of any changes.Investigate new Patient Assistance Programs and work with such programs to aid patients with financial and therapeutic needs.Stay abreast of active Patient Assistance Programs and/or grant deadlines and follow through on behalf of the patient to ensure funding is fully recognized.Collect and post monies on Infusion and Chemotherapy services.Partner with patients to ensure a full understanding of Infusion and Chemotherapy services and financial expectations.Working knowledge of ICD-10 and CPT4 procedural coding systems.Keep abreast of regulatory and contract changes affecting Medicare, Medicaid, and managed care reimbursement.Prepares reports and analysis as required using necessary software. Identify and communicate to management any concerns, which could result in an adverse impact to the company’s cash flow. Acts as a liaison to the software vendor and IS to identify and correct system problems and to advise of system upgrades.Participates in special assignments as requested.Follow and uphold all HIPAA rules and regulations.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.Attend and participate in facility meetings as requested.Candidate requirements:
An Associate Degree in a medical field of study is preferred. In some cases, other appropriate education and professional training in a health care profession may be substituted provided the individual possesses the required knowledge, skills, and abilities. A strong insurance background required. Competent in the use of Nextgen and AthenaFlow software required. The ability to interact effectively with physicians, mid-level providers, clinical and non-clinical employees as well as the public and vendors is paramount.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Title: Registered Nurse I
Department: Primary Care, Arlington
FLSA Status: Non-exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
Full Time/Part Time/Temporary/Supplemental roles based at our Greenville location, Monday-Friday, 7:30a.m. – 5:30 p.m. Early and late hours required. Overtime may be required to ensure patients are taken care of, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.
Supervision Received: Reports to Clinical Supervisor; Manager; Director of Operations.
Supervision Exercised: None.
Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and dexterity and eye-hand coordination. Involves standing and walking. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to bodily fluids.
Typical Working Conditions:
Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
About the role
Provides professional nursing care for clinic patients following demonstration of working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs under the direction of a provider and within the framework of the office policies and procedures. Provides direct patient care for and treats patients in the office, as directed by Physician, Advanced Practice Provider, Registered Nurse, or Supervising Manager.
Responsibilities: (This list may not include all the duties assigned.)
Provider’s assistant in the daily clinic assisting providers during office visits, physical exams, and in-office procedures as needed.
Services include but are limited to:
Prepping exam rooms for clinical procedures and assisting practitioners with patient care.
Perform accurate measurement of vital signs, including orthostatic blood pressure, temperature, pulse, body weight, height, and complete appropriate health history questions.
Record medications, allergies, pertinent lab work, pharmacy, and PCP (Primary Care Provider) in the EMR (Electronic Medical Record)
Ear lavage
EKG
Wound Care/Dressing Changes
IRIS
Catheters/Bladder Catheterizations
UNNA Boot Application
Assist with Pap Smear and related lab work
Patient Education
Injection Administration
Immunization Management
Prior Authorizations
Population Health and care gap closure
Follow standing orders as directed by department policies (i.e.. UA, Flu, Strep tests).
Preparing and administering medicines via PO, intramuscular, intradermal, intravenous, or subcutaneous route as per provider order.
Orders, stocks, and maintains exam rooms and clinic areas.
Notify patients of lab results.
Assist patients by answering phone calls and refilling medications at the direction of the physician.
Make referrals to other departments and clinics to coordinate patient care.
Disinfect exam rooms in-between patients.
Performs delegated procedures common to the specialty area in a safe, effective manner according to Policy and Procedures.
Starts, maintains and disconnects IV as per physician or mid-level provider order.
Able to act as station floater including communicating panic lab values to care team, assist with same day requests and desktop management for station providers and staff.
Serves as back up for Station Supervisor.
Other duties:
Maintains patient confidentially.
Keep management informed of high-risk situations.
Demonstrate appropriate use in cleaning of equipment.
Maintains licensure in accordance with North Carolina Board of Nursing.
Practice infection control, following OSHA guidelines and office policy.
Maintain CPR certification.
Attend fire safety classes, clinical meetings, compliance, and other continuing education classes as offered by Physicians East.
Adheres to department and office policies.
Candidate requirements
Graduate of an accredited nursing program. Licensure: Must be registered with NCBON and in good standing.
Experience in electronic medical records (EMR/HER) software required.
Professional demeanor and recognition of privacy considerations for patients and families.
Strong written and verbal communication skills and ability to communicate and interact professionally with others.
Ability to actively listen.
Ability to observe and to draft a narrative account of events accurately and cogently, in grammatically correct English.
Ability to spell, proofread and edit written text.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
