The Neighborhood at Paducah is hiring Resident Care Associates to join their team!
Shift Details:
Mon-Fri; Every other weekend required
The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.
PURPOSE
Resident Care Associate | CNA
The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and
Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.
PRINCIPLE DUTIES AND RESPONSIBILITIES
RESIDENT CARE
Resident Care Associate | CNA
Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requestedFollows the hydration schedule established for the residents is maintained during the shiftCompletes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.Knows and complies with all resident rightsInitiates, assigns, and assist with activities, as appropriateCheck all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in conditionUses proper sanitary procedures and universal precautionsChecks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checkedAssist with conducting laundry rooms, common areas – including bathrooms – checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)Completes all ADLs for assigned residents according to the resident’s Personalized Service Plan (PSP)Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bellsEDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Resident Care Associate | CNA
High School education preferred and may be required by the statePrevious experience working with elders or disabled individuals, preferredMust be at least 18 years of age to perform the personal care aspects of the RCA positionKnowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferredAbility to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and timesThe Lodge at Jasper is seeking Cooks to join their team!
The Cook reports directly to the Food and Beverage Director.
Shift Details
Cook
Mon-Fri; Every other weekend required
PURPOSE
Cook
The Cook is responsible for all food preparation so that food meets and / or exceeds quality, quantity and service schedule requirements and hospitality service standards for the community.
Responsible to effectively manage all food production in the absence of the Lead Cook or Food and Beverage Director. Responsible for handling all foods in accordance with sanitary procedures and standards and complies with all federal, state and local regulatory procedures
regarding food production.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Cook
Preparation and Food Service
Summary of general responsibilities include but not limited to the preparation and serving of meals, sanitation of food service areas, accurate record keeping, receiving, rotating and inventory of products and regulatory compliance Adheres to posted menus and prepares food items using approved Phoenix standardized recipes in a timely manner Adheres to production sheets and instructions Prepares all special dietary needs as directed Prepares texture modified food as directed Organizes work to meet production and service requirements Monitors all food items to see that at least the minimum guidelines for temperature, taste and quality are upheld at all times Taste and prepares food to determine quality or necessary adjustment Maintains sanitary conditions to ensure safety and compliance with regulations; responsible for cleaning work areas Follow all local, state and federal policies regarding food handling Maintains standards of cleanliness, hygiene and health standards Operates dish machine(s) according to Food Safety Standards Operates dishwashing to properly wash and sanitize all dishes and china, silverware, glassware, utensils and cookware, in necessaryRecord Keeping/Resident Services
Responsible for the recording keeping and maintaining the following measures for service standards and regulatory compliance Maintains and protects the confidentiality of resident information at all times Reviews Resident Diet Book, confidential Diet Board / Indicator, Data Card or Chart Responsible for the recording keeping and maintaining the following measures for service standards and regulatory complianceManually records equipment temperatures
Manually records refrigerator temperatures
Manually records freezer temperatures
Manually records cooking temperatures of the food
Manually records holding temperatures of the food
Manually records cooling temperatures of the food
Manually records food production quantities
Manually records taste evaluation sheets
Rotates menus and production sheets
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Cook
Education: High School Diploma/ GED required Culinary apprenticeship or training preferred One (1) year job related experience including food preparation, full-line menu items and therapeutic diets Maintains a current SERV Safe certificate (food services sanitation certificate) or able to participate in the food services sanitation training to become SERV Safe CertifiedMyrtle Beach Manor is seeking Housekeepers to join their team!
Shift Details - Full Time
Housekeeper
The Housekeeper is responsible for performing all housekeeping activities such as, but not limited to, dusting, vacuuming, sweeping, mopping, laundry, shampooing carpets, scrubbing bathrooms, cleaning counters, taking out the trash and cleaning windows. Responsibilities also include restocking common area bistro’s and bathrooms, resident rooms and bathrooms with the appropriate paper products and hand soap.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Housekeeping
Follow detailed cleaning worksheet/ checklist for each room and common areaResponsible for the set-up and mixing of water and detergents, in proper containers to prepare cleaning solutions, according to specificationsFollow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixturesClean community common area and resident room(s) floors and walls by sweeping, mopping, scrubbing, and / or vacuumingSteam clean or shampoo carpetDust furniture, walls, machines and equipment which include moving furniture aroundClean windows, glass partitions, and mirrors, using soapy water or other cleaner, sponges and squeegeesMake adjustments to heating cooling and ventilation system which may include changing filtersGather and empty trashRemove debris from outdoor porches, parking lot and dumpster areaEnsure all bathrooms (common area, resident) are stocked with toilet paper, paper towels, Kleenex and liquid and soapReplace light bulbs throughout the communityEnsure all suites that have 2 residents residing are cleaned twice a weekNotify supervisor, by documenting in the maintenance log and housekeeping checklist, concerning the need for major repairs or additions to the building operating systems#86pgm
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Housekeeper
Education: High School Diploma/ GED requiredOne (1) year job related experienceSKILLS AND ABILITIES
Understanding of infection control proceduresDemonstrate the ability to Multi task and Manage StressUnderstands and embraces the assisted living philosophyAbility to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and timesPossess written and verbal skills for effective communicationThe Pearl at Dallas is seeking Cooks to join their team!
The Cook reports directly to the Food and Beverage Director.
Shift Details
Cook
Mon-Fri ; Every other weekend required
PURPOSE
Cook
The Cook is responsible for all food preparation so that food meets and / or exceeds quality, quantity and service schedule requirements and hospitality service standards for the community.
Responsible to effectively manage all food production in the absence of the Lead Cook or Food and Beverage Director. Responsible for handling all foods in accordance with sanitary procedures and standards and complies with all federal, state and local regulatory procedures
regarding food production.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Cook
Preparation and Food Service
Summary of general responsibilities include but not limited to the preparation and serving of meals, sanitation of food service areas, accurate record keeping, receiving, rotating and inventory of products and regulatory compliance Adheres to posted menus and prepares food items using approved Phoenix standardized recipes in a timely manner Adheres to production sheets and instructions Prepares all special dietary needs as directed Prepares texture modified food as directed Organizes work to meet production and service requirements Monitors all food items to see that at least the minimum guidelines for temperature, taste and quality are upheld at all times Taste and prepares food to determine quality or necessary adjustment Maintains sanitary conditions to ensure safety and compliance with regulations; responsible for cleaning work areas Follow all local, state and federal policies regarding food handling Maintains standards of cleanliness, hygiene and health standards Operates dish machine(s) according to Food Safety Standards Operates dishwashing to properly wash and sanitize all dishes and china, silverware, glassware, utensils and cookware, in necessaryRecord Keeping/Resident Services
Responsible for the recording keeping and maintaining the following measures for service standards and regulatory compliance Maintains and protects the confidentiality of resident information at all times Reviews Resident Diet Book, confidential Diet Board / Indicator, Data Card or Chart Responsible for the recording keeping and maintaining the following measures for service standards and regulatory complianceManually records equipment temperatures
Manually records refrigerator temperatures
Manually records freezer temperatures
Manually records cooking temperatures of the food
Manually records holding temperatures of the food
Manually records cooling temperatures of the food
Manually records food production quantities
Manually records taste evaluation sheets
Rotates menus and production sheets
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Cook
Education: High School Diploma/ GED required Culinary apprenticeship or training preferred One (1) year job related experience including food preparation, full-line menu items and therapeutic diets Maintains a current SERV Safe certificate (food services sanitation certificate) or able to participate in the food services sanitation training to become SERV Safe CertifiedThe Retreat at Dalton is seeking a Facilities Director to join their team!
The Facilities Director reports to the Executive Director
Responsibilities
Maintenance
Plans, organizes, develops and leads the overall facilities management operations which may include maintenance, housekeeping, laundry and security in accordance with federal, state, local laws and Phoenix standards, guidelines and regulation
Oversees minor repairs such as replacement of faucet washers and spindles, faulty window latches, broken tank toilet handles, unplugging clogged toilets and drains, changing light bulbs, tightening loose hinges or door mechanisms, diagnostic & repair of stand-alone saflok door lock units i.e. batteries replacement and general maintenanceResponds to all building emergencies and directs others based on situationActs as the liaison with respect to the Executive Director and external vendorsMonitors and evaluates Maintenance Log request ensuring request are responded to in a timely mannerMonitors and periodically inspects the building façade for damages and needed repairsEffective coordinate the efforts of consultants, contractors and Phoenix resources to complete large scale projectsOversees touch up paint jobs, furniture refinishing, furniture moving, transportation of extraneous materials for elimination to proper sitesOversees and monitors the HVAC system to ensure proper air quality and comfortable temperatures are felt throughout the communityOversees the tests, scheduled inspections and maintains proper documentation on the fire protection systemReviews monthly financial statements and implements plans of action around deficienciesProcess and submit monthly expenses and budget data timely per Phoenix policies and internal business controlsSupports the Regional Director of Facilities by providing technical training to other communities as requested • Trains associates on the following o Location and operation of all utility shut-offs o Emergency response protocols o Safe chemical handling and usage o Housekeeping procedures if housekeeping operations are within leadership scope o Laundry procedures if laundry operations are within leadership scope o Security procedures if security operations are within leadership scopeOverall Management of the department, including but not limited to: recruiting, hiring, training, coaching and discipliningDaily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid • Attends regular meetings; Stand up, Cross over, Department Director meetings, Town Hall, Quality Improvement and other as directed by the Executive DirectorEDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Maintenance
Education: High School Diploma/ GED requiredTwo (2) years supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counselingThree (3) years facilities experience demonstrating extensive knowledge of systems such as HVAC, plumbing, electrical, mechanical and code complianceValid Driver's License (if Applicable)Certification may be required per stateExperience preferred in maintaining water heat source pumpsSKILLS AND ABILITIES
Maintenance
Understanding of infection control proceduresPossess extensive knowledge of all fire & life safety regulations and OSHA regulationsDemonstrate the ability to Multi task and Manage StressUnderstands and embraces the assisted living philosophyAbility to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and timesAbility to delegate assignments to the appropriate individuals based on their skills, roles and interestsPossess written and verbal skills for effective communication and the ability to facilitate small group presentationsDemonstrating tact and a helpful attitude are necessary pre-requisites for a customer service oriented environmentPhoenix Senior Living is seeking a Sales Specialist to join their team!
Please note this position requires 100% travel to KY, MO, FL, GA, NC, SC, VA, AL, LA and AR
The Sales Specialist reports to the Vice President of Sales and Marketing
The Senior Living Sales Specialist is a dynamic sales professional responsible for driving occupancy and revenue growth across multiple senior living communities. This floating role is designed to temporarily assume the duties of a Community Sales Director during periods of vacancy, transition, or strategic support needs. The Sales Specialist acts as a trusted advisor, driving move-ins, managing the full sales cycle, and training or supporting on-site teams to execute proven sales processes.
PRINCIPLE DUTIES AND RESPONSIBILITIES
***Team members are expected to arrive at their assigned community by noon on day one and may depart in the early afternoon on day ten.
Qualifications
3+ years of senior living sales experience required; experience as a Community Sales Director preferred.Proven track record of meeting or exceeding occupancy goals.Excellent interpersonal, communication, and closing skills.Highly adaptable, resourceful, and able to work independently.Willingness to travel extensively and remain on assignment for varying lengths of time (typically 2–8 weeks).CRM proficiency (Yardi Voyager 8).Passion for serving older adults and aligning prospects with the right living solution. Read LessThe Phoenix at Lake Joy is seeking a Facilities Director to join their team!
The Facilities Director reports to the Executive Director
Responsibilities
Maintenance
Plans, organizes, develops and leads the overall facilities management operations which may include maintenance, housekeeping, laundry and security in accordance with federal, state, local laws and Phoenix standards, guidelines and regulation
Oversees minor repairs such as replacement of faucet washers and spindles, faulty window latches, broken tank toilet handles, unplugging clogged toilets and drains, changing light bulbs, tightening loose hinges or door mechanisms, diagnostic & repair of stand-alone saflok door lock units i.e. batteries replacement and general maintenanceResponds to all building emergencies and directs others based on situationActs as the liaison with respect to the Executive Director and external vendorsMonitors and evaluates Maintenance Log request ensuring request are responded to in a timely mannerMonitors and periodically inspects the building façade for damages and needed repairsEffective coordinate the efforts of consultants, contractors and Phoenix resources to complete large scale projectsOversees touch up paint jobs, furniture refinishing, furniture moving, transportation of extraneous materials for elimination to proper sitesOversees and monitors the HVAC system to ensure proper air quality and comfortable temperatures are felt throughout the communityOversees the tests, scheduled inspections and maintains proper documentation on the fire protection systemReviews monthly financial statements and implements plans of action around deficienciesProcess and submit monthly expenses and budget data timely per Phoenix policies and internal business controlsSupports the Regional Director of Facilities by providing technical training to other communities as requested • Trains associates on the following o Location and operation of all utility shut-offs o Emergency response protocols o Safe chemical handling and usage o Housekeeping procedures if housekeeping operations are within leadership scope o Laundry procedures if laundry operations are within leadership scope o Security procedures if security operations are within leadership scopeOverall Management of the department, including but not limited to: recruiting, hiring, training, coaching and discipliningDaily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid • Attends regular meetings; Stand up, Cross over, Department Director meetings, Town Hall, Quality Improvement and other as directed by the Executive DirectorEDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Maintenance
Education: High School Diploma/ GED requiredTwo (2) years supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counselingThree (3) years facilities experience demonstrating extensive knowledge of systems such as HVAC, plumbing, electrical, mechanical and code complianceValid Driver's License (if Applicable)Certification may be required per stateExperience preferred in maintaining water heat source pumpsSKILLS AND ABILITIES
Maintenance
Understanding of infection control proceduresPossess extensive knowledge of all fire & life safety regulations and OSHA regulationsDemonstrate the ability to Multi task and Manage StressUnderstands and embraces the assisted living philosophyAbility to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and timesAbility to delegate assignments to the appropriate individuals based on their skills, roles and interestsPossess written and verbal skills for effective communication and the ability to facilitate small group presentationsDemonstrating tact and a helpful attitude are necessary pre-requisites for a customer service oriented environmentLegacy Heights Senior Living Community is seeking Housekeepers to join their team!
Shift Details
Housekeeper
Mon-Fri ; Every other weekend required
The Housekeeper is responsible for performing all housekeeping activities such as, but not limited to, dusting, vacuuming, sweeping, mopping, laundry, shampooing carpets, scrubbing bathrooms, cleaning counters, taking out the trash and cleaning windows. Responsibilities also include restocking common area bistro’s and bathrooms, resident rooms and bathrooms with the appropriate paper products and hand soap.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Housekeeping
Follow detailed cleaning worksheet/ checklist for each room and common areaResponsible for the set-up and mixing of water and detergents, in proper containers to prepare cleaning solutions, according to specificationsFollow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixturesClean community common area and resident room(s) floors and walls by sweeping, mopping, scrubbing, and / or vacuumingSteam clean or shampoo carpetDust furniture, walls, machines and equipment which include moving furniture aroundClean windows, glass partitions, and mirrors, using soapy water or other cleaner, sponges and squeegeesMake adjustments to heating cooling and ventilation system which may include changing filtersGather and empty trashRemove debris from outdoor porches, parking lot and dumpster areaEnsure all bathrooms (common area, resident) are stocked with toilet paper, paper towels, Kleenex and liquid and soapReplace light bulbs throughout the communityEnsure all suites that have 2 residents residing are cleaned twice a weekNotify supervisor, by documenting in the maintenance log and housekeeping checklist, concerning the need for major repairs or additions to the building operating systems#86pgm
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Housekeeper
Education: High School Diploma/ GED requiredOne (1) year job related experienceSKILLS AND ABILITIES
Understanding of infection control proceduresDemonstrate the ability to Multi task and Manage StressUnderstands and embraces the assisted living philosophyAbility to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and timesPossess written and verbal skills for effective communicationThe Neighborhood at Paducah is seeking an Executive Director to join their team!
RELATIONSHIP
The Executive Director reports directly to the Director of Operations and /or COO.
PURPOSE
The Executive Director is responsible for hands on operations execution at the community level. The Executive Director responsibilities include the profit and loss, financial performance, leadership of employees, and resident and family satisfaction. He/she also manages the community based on Phoenix policies, procedures and guidelines and is fully knowledgeable of all state and federal regulations, guidelines and reporting pertinent to the day-to-day operation. Additionally, a key component of this position is the ownership of the Sales & marketing process to ensure maximization of revenue and our market position.
PRINCIPLE DUTIES AND RESPONSIBILITIES
COMPLIANCE/SAFETY
Adheres to and enforces OSHA regulations and safety proceduresPractices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDA (Material Safety Data Sheets) / SDA (Safety Data Sheet), and Lockout Tag out proceduresReviews all incident reports; ensures corrective actions are in place in a timely mannerMaintains full compliance with all laws and regulations regarding the operation of an assisted living facilitySecures the community’s license and posts it in accordance with regulationsMaintains compliance with fire drills and disaster plansInvestigates, monitors, and reviews work-related injuriesFINANCIAL MANAGEMENT
Reviews and interprets monthly financial reports and provides explanation of budget variances to managementShares results of monthly financial reports with department heads. Counsels individual managers on department budget variances as neededSubmits proposed annual budget to management and partnershipEducates department heads to consistently meet budgetary guidelinesAssures that all department heads consistently meet budget guidelinesAssures that opportunities to generate revenue are maximizedAssures that all opportunities to generate ancillary revenue are fully maximizedOversees the administration of payroll and processing accounts payableConsistently looks for and researches opportunities to maximize revenueEnsures accounts receivable are collected on a timely basisInitiates actions that will maintain operations within established budgetORGANIZATION / PRIORITIZATION
Demonstrates effective time management and organization skills and has the ability to multitaskEffectively communicates prioritiesSALES/MARKETING
Demonstrates proficiency in generating leads and closing salesPlans, implements, and evaluates a rent-up and occupancy strategyDemonstrates ability to represent the community in a wide variety of public settings, including but not limited to making presentations to large groups and meeting community professional and government leadersWorks to position the community as a “good neighbor” by opening the community for use by outside groups and organizationsProvides assistance to the Community Engagement Director with particular attention to the medical, legal, financial, and business communities who may influence the senior marketEnsures the community has an effective external business development strategy in place, with clear accountabilities assigned, is able to articulate results and adjust plan accordingly to maximize referral leads and move-insHolds DCR and other community leaders accountable for predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals.EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred. 2 – 5 years prior General Manager/Administrator experience preferred, or 5 – 10 years Senior Living, Hospitality, Skilled Nursing with 5 of those years at the management level.LICENSE:
Valid driver’s licenseValid license to operate an assisted living facility, if mandated by the State in which the community is located.PHYSICAL REQUIREMENTS
In an 8 hour workday, associate may stand / walk:
Hours at one time: 2 - 4
Total hours/ day: 4 – 6
In an 8 hour workday, associate may sit:
Hours at one time: 2 - 4
Total hours/ day: 4 – 6
In an 8 hour workday, associate may drive:
30-60 minutes, 1 - 2 times a week
Associate will support / assist: (Maximum lbs)
Frequency: 50 lbs
Occasionally: 150 lbs
Associate will lift / carry (Maximum lbs)
Frequency: 40 lbs
Occasionally: 70 lbs
Height of lift: 3 – 4 feet
Distance of carry: 30 yards
Associate will use hands for repetitive:
Simple grasping, pushing, and pulling, fine manipulation
Associate should be able to:
Bend: Occasionally
Squat: Occasionally
Kneel: Occasionally
Climb:Frequently
Reach:Occasionally, 3 feet
Read LessThe Phoenix at Lake Joy is hiring Resident Care Associates to join their team!
Shift Details:
Mon-Fri; Every other weekend required
The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.
PURPOSE
Resident Care Associate | CNA
The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and
Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.
PRINCIPLE DUTIES AND RESPONSIBILITIES
RESIDENT CARE
Resident Care Associate | CNA
Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requestedFollows the hydration schedule established for the residents is maintained during the shiftCompletes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.Knows and complies with all resident rightsInitiates, assigns, and assist with activities, as appropriateCheck all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in conditionUses proper sanitary procedures and universal precautionsChecks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checkedAssist with conducting laundry rooms, common areas – including bathrooms – checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)Completes all ADLs for assigned residents according to the resident’s Personalized Service Plan (PSP)Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bellsEDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Resident Care Associate | CNA
High School education preferred and may be required by the statePrevious experience working with elders or disabled individuals, preferredMust be at least 18 years of age to perform the personal care aspects of the RCA positionKnowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferredAbility to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times