Manager of Enrollment Services: Job Description
Reports to: Officer of Educational Effectiveness
Classification: Regular, Full-time, Exempt.
Position Summary: This position is responsible for leading the Enrollment team, including Enrollment Counselors (ECs), Student Services Advisors (SSAs), and Enrollment Assistants; maintaining all prospective student and current student enrollment processes; and executing communication plans and reporting for Enrollment/Retention.
Principle Responsibilities:
Provide ongoing coaching and leadership to Student Services Advisors (SSA) and Enrollment Counselors (EC) to achieve established enrollment goals, as well as to ensure quality support for prospective and current students.Assist in the development of student retention strategies to increase the overall retention rate consistent with the Seminary’s retention goals and objectives.Work with the Registrar and IT departments to execute basic new student and current student reporting for the advancement of recruitment and retention. Assist in establishing a robust reporting infrastructure for the Enrollment team.Plan recruiting events for Enrollment Counselors and maintain an updated recruiting plan and calendar. Attend recruiting events locally and nationally as needed.Provide oversight and work with Communications team on national conference presence (TGC, CrossCon, etc.)Lead continual enhancements to the visit experience for future students, including the creation of annual or bi-annual Preview Days. Assist Enrollment Counselors, Student Services Advisors, and Enrollment Assistants in day-to-day activities.Review applications for candidates for admission to academic programs. Provide oversight of Academic and Distinguished Scholarships and work with the Financial Aid Coordinator on the awarding of Distinguished Scholarships.Work with the VP of Operations to establish new student and total headcount goals for each semester.Manage Enrollment Management Communication plan for new and current students, including the implementation of new strategies to engage students (texting, video, etc.) Seek out training and development opportunities, both for personal development and staff development, to grow in sales and customer service practices. Serve as a leader on campus in understanding CRM and SIS systems functionalities and capabilities.Specific Accountabilities:
1. Maintain and distribute bi-weekly enrollment dashboards.
2. Updating EC and SSA manuals.
3. Lead regular SSA and EC team huddles, provide feedback to cabinet team as needed.
4. Maintain and update any forms and processes used by Student Services.
5. Approve PTO and Timecards for enrollment team.
6. Lead and/or provide oversight of all recruitment / student services events, such as New Student Orientation, Preview Nights, student dinners, chapels, hikes, etc.
7. Complete performance evaluations for team members.
8. Manage the team according to approved budget and provide budget information as needed. 1
9. Train new team members during onboarding process.
Qualifications:
1. Bachelor’s degree from a regionally accredited institution is required; preferred graduate studies in theological education in process or completed.
2. Prior customer service and/or management experience is preferred.
3. Work experience in higher education is preferred.
4. Excellent written and oral communication skills.
5. Proficient with MS Office Suite (Word, Outlook, Excel, PowerPoint) and comfortable with learning new systems. Experience in Blackbaud, Keap, Parsey, and DocuSign preferred.
6. Good time management skills in order to meet required timelines.
7. Critical thinking skills, attention to detail, and analytical skills.
8. Ability to work in a high-volume, fast-paced work environment.
9. Excellent planning, organizational, multi-tasking, case-management and follow up skills. 10. Knowledge of Phoenix Seminary educational programs, financial aid requirements, financial policies, plans and options.
11. Commitment to teamwork and servant leadership.
12. Evidence of a commitment to Jesus Christ and alignment with the statement of faith of Phoenix Seminary.
Physical Requirements:
1. Prolonged periods sitting at a desk and working on a computer.
2. Must be able to regularly lift up to 25 pounds and occasionally up to 50 pounds. 3. Must be able to communicate effectively through speech and listening.
Training/Development
Self-initiated study and personal development are both expected and encouraged. As funds are available, this position may annually attend a workshop or seminar to upgrade job skills with approval.
Read LessReports to: Serves under the general authority of the Board of Directors and the specific oversight of the Vice President of Academic Affairs.
Classification: Faculty
Position Summary: The Director of Doctor of Ministry is responsible for the oversight of the Doctor of Ministry program including general administration and budget management, new student recruiting, curricular development, faculty recruitment, and course administration.
This position will oversee the Doctor of Ministry Program as well as serve as a residential faculty member in the area of practical theology.
The successful appointee will teach courses, mentor students, engage in scholarly research and writing, and participate in the wider life of the Seminary.
Responsibilities
Curriculum calendar managementFaculty Procurement—negotiations and contractingNew student recruitment.Advise Student Services Assistants onDMinacademic policyManage the Doctor of Ministry budgetLong-term development of DMin curriculumATS compliance related to Doctor of Ministry standardsAssiststudents with narrowing of topic area to researchable subjectReview/submittal process for thesis topic approval petitionsReview submittal process for thesis proposals and advisor/reader assignmentServefrequentlyas advisor for student theses/projectsManage all administrative activities with the candidate as they complete their thesis/project (Advisor manages their content, etc.)Administer petitions for DM790-791 and act as faculty member of record for these andappropriateor as requested by studentThe Director will have the opportunity to teach as an adjunct professor as the need may arise.Qualifications:
High personal and professional integrity – Evidence of a commitment to Jesus Christ and a life thatdemonstratesconsistency with Biblical standards and the Statement of Faith and governing values of the Seminary.Theologically compatible with the Seminary’s Statement of Faith and Faculty Teaching Position.Demonstrate a high degree of institutional loyalty and capability of protecting the confidentiality of sensitive matters related to the institution. Possessesa PhD Degree.Prior pastoral or chaplaincy experience is desirable.Demonstrated effectiveness in administration, counseling, and shepherding.Excellent interpersonal, publicspeaking,and written communication skills.Discretion and ability in diplomacy.Evidence of a strong commitment to the local church, including being a member in good standing of an evangelical, Protestant churchProactive in initiating communication; able to provide objective feedback.Effective networking and relationship-building ability among a varied constituency.Compatibility with the current Phoenix Seminary team.Evaluation:The Doctor of Ministry Director, like other staff, will be evaluated at the end of an introductory Period (90-day review), and then on an annual basis.
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Reports to: Serves under the general authority of the Board of Directors and the specific oversight of the Vice President of Academic Affairs.
Classification: Full Time, Exempt
Position Summary:
The Development Director proactively identifies, cultivates, solicits, and stewards gifts for Phoenix Seminary. This position will work to advance this work and secure donor-funded scholarships to support these endeavors. The Development Director will seek to build long-term relationships with donors and prospects that believe in Phoenix Seminary’s mission, vision, and values, and who desires to resource this mission and vision. This position requires frequent travel.
The Development Director is responsible to build and manage a portfolio of approximately 100+ qualified donors and prospects and actively cultivate and solicit gifts. They will focus their attention on building a robust network of donors through individuals in Arizona and selected regions throughout the U.S. Accordingly, this position requires frequent travel in the field with donors regionally and throughout the U.S.
Principal Responsibilities:
Meet or exceed annual solicitation goals (submitted and realized) for various Phoenix Seminary-giving priorities, while maintaining a strong emphasis on the number of meetings and donor cultivation required to drive results.Move donors through the major giving process (moves management) year-over-year by developing and maintaining key relationships with assigned constituents.Establish an intentional treatment stream/strategy for each constituent that aligns with the Philosophy of Stewardship & Resource Development at Phoenix Seminary.Accurately and regularly record all actions and key information in the Seminary’s fundraising CRM.Regularly attend various Phoenix Seminary’s Advancement events with an emphasis on strategically inviting and cultivating the relationship with assigned constituents.Utilize Department resources for the cultivation and solicitation of gifts. These include:EventsPrint, Electronic, and Media PromotionResearch, Queries, and ReportsNetworking and “Third Party” participationBe a cooperative and contributing member of the team within Phoenix Seminary’s Advancement Division. Perform other duties as assigned.Qualifications:
This position requires personal attendance at Phoenix Seminary’s campus in Phoenix, AZPreferred Qualifications:
Experience in fundraising, donor development, and higher education leadership.Extensive ministry networks across denominational, parachurch, and global contexts.Familiarity with trends in seminary education, ministry training, and church growth.
Physical Requirements:
Type a minimum of 50-65 words per minute with accuracy.Willing and able to walk substantial distances and climb stairs on campus without accommodation.
Work Schedule:
Must be able and willing to travel regionally and throughout the U.S. and work before or after work hours and over weekends as needed.Evaluation:
The position described above, like other staff, will be evaluated at the end of an Introductory Period (90-day review), and then on an annual basis.
