POSITION SUMMARY
The Financial Analyst reports to the Financial Analysis Manager and is responsible for preparing financial analysis, pricing models, data analysis and reports for the company and monitoring actual results and trends.
ESSENTIAL ROLES AND RESPONSIBILITIES
Prepare financial analysis and pricing models upon management request.Perform data analysis by collecting and analyzing data & patterns, presenting findings, facilitating informed decision-making and problem resolution.Prepare reports, analysis, and presentations requested by customers and management.Reconciles customer’s actual performance with contract terms and definitions on a monthly, quarterly and/or annual basis. Also, provide responses to submitted findings and perform corrections as necessary.Identifying trends in financial performance and provide recommendations for improvement.Provide support as needed during the monthly accounting closing cycle.Responsible for maintaining Client Side Pricing Tool, including but not limited to: updating contracted pricing, coordinating with IT department to make necessary programming requested by client or management, and perform testing.Coordinate with IT department the creation and validation of different reports required by management to analyze business trends and activities.Maintains technical knowledge by attending educational workshops, reviewing publications (NCPDP).Protect operations by keeping financial information confidential.Contributes to team effort by accomplishing related results as needed.Other tasks and responsibilities as required by Supervisor.TRAINING & EDUCATION
• BBA major in Finance or Accounting.
LICENSURE / CERTIFICATION
• CMA or CPA, preferred.
PROFESSIONAL EXPERIENCE
• Five (5) or more years of experience in a combination of financial analysis, reporting and accounting closing cycle.
• PBM and/or Medicare experience, preferred.
PROFESSIONAL COMPETENCIES
Knowledge:
• Expert Knowledge in MS Office, mainly Excel and Power BI.
• Basic SQL knowledge, preferred.
• Fully bilingual English and Spanish.
Skills:
• Strong analytical skills.
• Great presentation skills.
• Good oral and written communication skills.
Abilities:
• Excellent time management and organizational ability.
• Ability to multitask and meet constant deadlines.
• Adaptability to changing structures and situations.
PHYSICAL AND MENTAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.
• The position requires that weight be lifted, and force be exerted up to 25 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Requires evening or weekend work
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
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The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.Identify system issues and route to the corresponding internal department.Make outbound calls to pharmacies, providers and beneficiaries if necessary.Support all Quality Management Program initiatives.Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate DegreeLICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).PC skills (Microsoft System)/System oriented.Skills:
Strong customer service skills.Excellent phone, written, active listening and follow-through skills.Skill in analyzing situations accurately and taking effective action.Attention to details.Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.Ability to work with others to reach a solution.Be able to toggle between several software programs.Demonstrated effective organizational skills.Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.Ability to work with others to reach a solution.Be able to toggle between several software programs.Ability to work in a fast-paced environment and multitask.PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.The position requires that weight be lifted and force be exerted up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
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The Financial Analyst reports to the Sr. Budget & Financial Manager and is responsible for assisting in the financial planning, budgeting, financial analysis and month-end closing for the company.
ESSENTIAL ROLES AND RESPONSIBILITIES
Asist in the preparation of annual corporate budgets and forecasts.Assist in the development of models to compare actual results with budgets.Identifying trends in financial performance and provide recommendations for improvement.Assist in the preparation of financial analysis and pricing models upon management request.Provide support as needed during the monthly accounting closing cycle.Assist in the preparation of Financial Statements reporting.Prepare reports, analysis and presentations requested by customers and management.Gather information necessary to prepare project viability comparison analysis.Assist in the coordination with IT department the creation and validation of different reports required by management to analyze business trends and activities.Reconciles transactions by comparing and correcting data, drug cost control and reporting.Maintains financial security by following internal controls. Maintains all financial/operations information confidential.Any other duties as assigned.Support all Quality Management Program Initiatives.
TRAINING & EDUCATION
BBA major in Accounting or Finance MBA preferred but not requiredLICENSURE / CERTIFICATION
Certified Public Accountant (CPA) or Certified Managerial Accountant (CMA) (preferred)PROFESSIONAL EXPERIENCE
Minimum 5 years’ experience in financial analysis, budgeting, and accounting closing cycle.
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual English and SpanishFinancial AnalysisBudgetingAccounting Closing Cycle ProcessCost Accounting knowledgeBasic SQL knowledge and AccessOffice 365, mainly ExcelPowerBISkills:
Strong analytical skillsGreat presentation skillsGood oral and written communication skillsExcellent time management and organizational skillsAttention to detail.Research SkillsAccurate Data Analysis Skills
Ability:
Ability to multitask and meet constant deadlines.Adaptability to changing structures and situations.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position requires that the weight be lifted, and force is exerted up to 25 pounds.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Require evening or weekend work.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
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The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations.
ESSENTIAL ROLES AND RESPONSIBILITIES
User Account Management: Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources.Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources.Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies.Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions.Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities.Threat Intelligence: Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies.Security Controls Implementation: Support implementing security controls, policies, and procedures.Remediation Planning: Assist in implementing remediation plans based on findings from various security assessments.Risk Mitigation: Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls.Collaboration: Collaborate closely with team members to solve security-related issues and improve overall security posture.Other Responsibilities: Perform other job-related duties as assigned.EDUCATION & PROFESSIONAL EXPERIENCE
Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.2-4 years of hands-on experience in IT Security roles.Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management.Experience working in a highly regulated industry. (preferred)LICENSURE / CERTIFICATION
Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred.PROFESSIONAL COMPETENCIES
Skills:
Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues.Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders.Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment.Strong, structured, process-driven, and analytical skills.Demonstrate skills in building relationships within departments and between departments. Good research skills.Knowledge:
Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls)Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook.Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles.Technical research and development knowledge are desired.Fluency in spoken and written Spanish and English.Abilities:
Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership.Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion.Ability to prioritize and manage time.Arrive at work promptly and consistently.Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position requires that the weight be lifted, and force is exerted up to 50 pounds.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
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The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.Identify system issues and route to the corresponding internal department.Make outbound calls to pharmacies, providers and beneficiaries if necessary.Support all Quality Management Program initiatives.Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate DegreeLICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).PC skills (Microsoft System)/System oriented.Skills:
Strong customer service skills.Excellent phone, written, active listening and follow-through skills.Skill in analyzing situations accurately and taking effective action.Attention to details.Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.Ability to work with others to reach a solution.Be able to toggle between several software programs.Demonstrated effective organizational skills.Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.Ability to work with others to reach a solution.Be able to toggle between several software programs.Ability to work in a fast-paced environment and multitask.PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.The position requires that weight be lifted and force be exerted up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
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