POSITION SUMMARY
The Benefits Team Lead position provides hands‑on leadership, subject matter expertise, and operational oversight while partnering closely with cross‑functional teams to support quality, system integrity, and continuous improvement. The ideal candidate thrives in a fast‑paced environment, demonstrates strong judgment, and leads by example through collaboration, accountability, and service excellence.
ESSENTIALS ROLES AND RESPONSIBILITIES
Foster a positive, collaborative, and service‑driven team culture through active listening, approachability, respectful communication, and consistent leadership behaviors.Provide day‑to‑day guidance, coaching, and knowledge sharing to Benefits team members to support accuracy, engagement, and professional growth.Serve as the first‑line point of contact for Benefits team inquiries, offering clear, empathetic, and solution‑oriented guidance.Model professionalism, patience, and a customer‑centric mindset in all interactions.Oversee daily benefits operations, ensuring compliance with regulatory requirements, internal controls, organizational policies, and PharmPix guidelines.Coordinate and prioritize daily workload assignments to ensure accuracy, efficiency, and adherence to established Benefit Resolution Time targets.Review and validate client benefit configurations to ensure alignment with business rules and client intent.Identify discrepancies, inaccuracies, or unintended outcomes and take corrective or preventive action as appropriate.Serve as a Subject Matter Expert (SME) on OneArk system functionality, supporting operational teams with configuration guidance and issue resolution.Oversee updates and ongoing maintenance of benefit validation tools and macros.Act as the primary point of contact for Quality Internal Audits (QIA) and Validation requests; oversee, resolve, and document assigned tickets.Provide guidance to team members on QIA and Validation findings to promote quality, consistency, and compliance.Research and respond to claims processing, accumulation, and system configuration inquiries from internal partners.Support User Acceptance Testing (UAT) from a Benefits perspective by developing and executing test plans, scenarios, scripts, and procedures based on change requirements.Identify, document, and escalate defects, configuration issues, and design gaps during testing activities.Partner with testers, system analysts, developers, and business stakeholders to support system readiness and successful implementation.Collaborate closely with Benefits, Quality, IT, Operations, and other internal teams to resolve complex benefits and operational inquiries.Review and analyze client system requests and work to accommodate needs within existing functionality prior to recommending enhancements.Proactively identify process gaps, risks, and operational inefficiencies; perform root cause analysis and present recommendations to leadership.Lead or support process improvement initiatives that enhance efficiency, accuracy, scalability, and employee experience.Support Quality Management Program initiatives by promoting accuracy, compliance, and continuous improvement.Respond promptly and professionally to requests, consultations, and escalations.Meet deadlines in fast‑paced, high‑pressure environments and proactively communicate risks, concerns, or delays.Support internal and external presentations and training sessions by developing clear, professional, and visually effective materials.Perform other related duties as assigned.TRAINING & EDUCATION
Pharmacy Technician Associate Degree or equivalent professional experience (Preferred).LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Certification (Preferred).PROFESSIONAL EXPERIENCE
One (1) year experience in a PBM/Health Plan Environment (Preferred) or; Retail Pharmacy or; Proven working experience as a data analyst.
PROFESSIONAL COMPETENCIES
Knowledge:
Experience in health insurance industry or PBM is desired. Knowledge of federal and The Commonwealth of Puerto Rico health care delivery and pharmacy regulations/regulatory agencies is preferred.Skills:
Strong working knowledge of benefit plan setup, validation, and claims processing concepts. Proficiency with benefits administration systems (OneArk experience preferred). High attention to detail with strong analytical and problem‑solving skills. Excellent written and verbal communication skills, with the ability to explain complex concepts clearly. Proven ability to collaborate effectively across departments and with diverse stakeholders. Strong customer service orientation with sound judgment and professionalism. Ability to manage competing priorities and perform effectively in a fast‑paced environment.Proficient in Microsoft Office.Abilities:
Ability to work independently and with minimal supervision, demonstrating initiative and problem-solving skills.Able to effectively interact with internal departments, PharmPix clients and other healthcare professionals.Ability to read and interpret documents, write reports and correspondence. Ability to organize and integrate organizational priorities and deadlines.Ability to work independently or part of a team.Fully bilingual English and Spanish (Required).Ability to support clients with technical difficulties in a timely manner.Strong problem analysis and decision-making skills.PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position may require lifting and moving equipment up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. The position may require evening or weekend work to support maintenance windows, system updates, and incident response.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Read LessPOSITION SUMMARY
This position reports to the Accounting Supervisor. It will perform one or more of the following accounting processes: accounts receivable, accounts payable, payroll, collection, bank reconciliations, accounts and report analysis, journal entries, account reconciliations to prepare monthly financial statements, among others.
ESSENTIALS ROLES AND RESPONSIBILITIES
Prepares and send receivable invoices and credits to customers. Resolves collection. Records cash receipts and generates/prepares aging, customers and billing reports. Maintains customer confidence and protects operations by keeping financial information confidential. Enters payable invoices, reviews their accuracy, supporting documents and approval. Issues payments by verifying documentation is complete and requesting approval disbursements to authorized personnel. Analyzes expenses and payables accounts. Generates/prepares aging, and suppliers/vendors reports. Prepares informatives (480, 1099), and related tax returns and payments.Reviews employees’ time and attendance report, validates and enters expense reports and any other payment/deduction or adjustment. Prepares payroll, review reports, review informatives (w2) and payroll tax returns, and ensures that payments and government reports are disbursed accurately and on time.Prepares month-end general ledger accounts reconciliations, subsidiaries, and records journal entries. Reconcile financial discrepancies by collecting and analyzing account information. Prepares recurring and ad-hoc financial reports by collecting, analyzing, and summarizing account, vendor, and/or customer information. Maintains accounting controls by following and recommending policies and procedures. Maintains financial security by following internal controls. Follows and complies with GAAP, federal and state regulations requirements by studying existing and new legislation and enforcing its adherence. Contributes to team effort by accomplishing company and department goals. Perform other job-related duties as assigned.TRAINING & EDUCATION
Bachelor’s Degree in accounting.LICENSURE / CERTIFICATION
Candidate for CPA or CMA certification.PROFESSIONAL EXPERIENCE
Three years’ experience as Accountant, preferred but not required.PROFESSIONAL COMPETENCIES
Good oral and written communication skills at all levels.Attention to detail.Deadline and results oriented.Ability to work independently or part of a team.Strong analytical skills.Adaptability to changing priorities, processes, structures or situations.Fully bilingual English and Spanish.PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position may require lifting and moving equipment up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. The position may require evening or weekend work to support maintenance windows, system updates, and incident response.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Read LessPOSITION SUMMARY
The Systems Administrator is responsible for the administration, maintenance, monitoring, and support of PharmPix’s hybrid IT infrastructure, including on-premises data center systems and cloud services. This role helps ensure the availability, performance, reliability, and security of servers, virtualization platforms, storage systems, identity services, and productivity platforms that support the organization’s business operations.
The Systems Administrator collaborates with multiple areas within the IT department to support daily IT operations, troubleshoot infrastructure and system-related issues, and implement solutions that maintain system stability and operational continuity. This role also serves as an escalation point for technical issues routed from the Service Desk team and assists with infrastructure maintenance, system upgrades, and operational support activities.
ESSENTIAL ROLES AND RESPONSIBILITIES
Install, maintain, monitor, and troubleshoot on-premises and cloud infrastructure, including servers, storage, and virtualization platforms.Monitor system availability, performance, capacity, and storage utilization, perform infrastructure health checks, and maintain proactive system alerting to ensure reliable IT operations.Administer Windows and Linux servers, virtualization platforms (Nutanix AHV and VMware), and virtual desktop infrastructure.Manage Windows Server roles and features, Active Directory, DNS, DHCP, Certificate Services, NPS, FTP, Group Policies, and File Servers.Support data protection strategies, including backup, replication, and disaster recovery systems.Maintain IT infrastructure asset inventory, configuration documentation, and standard operating procedures.Execute system updates across operating systems, applications, firmware, and hypervisors in coordination with the security team and during approved maintenance windows.Perform production application deployments and system changes for internally developed applications during approved maintenance windows, following established change management and operational procedures.Administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive, as well as Entra ID and related identity services.Serve as Tier II support for system issues escalated by the Service Desk.Provide support for network infrastructure, including routers, switches, firewalls, and wireless access points, in coordination with network and security teams.Collaborate with the IT Security function on vulnerability remediation, system hardening, patch deployment, and security incident response from an infrastructure perspective.Support internal and external audits by providing infrastructure evidence, and configuration documentation.Collaborate with management and peers to continuously improve IT services, applications, and infrastructure.Perform other job-related duties as assigned.TRAINING & EDUCATION
Bachelor’s degree in computer science/engineering or equivalent.LICENSURE / CERTIFICATION
Technical certificate or equivalent coursework:Microsoft Azure Administrator Associate, AZ-104 (Preferred)Nutanix Certified Professional, NCP (Preferred)PROFESSIONAL EXPERIENCE
3-5 years of hands-on experience with Microsoft and virtualization technologies (Azure, Windows Domain Services, Nutanix, VMware).Healthcare or regulated industry experience. (Preferred)PROFESSIONAL COMPETENCIES / SKILLS
Understand existing and emerging technologies.Fluency in spoken and written Spanish and English.Understand business practices, organizational dynamics, and company culture.Technical research and development knowledge are desired.Excellent knowledge of Customer Service best practices.Proficiency in Microsoft 365 productivity tools, including Excel, Word, Outlook, and Teams.Strong, structured, process-driven, and analytical skills.Demonstrate skills in building relationships within departments and between departments.Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables.Demonstrated ability to communicate ideas clearly and concisely to leadership.Ability to work well as a member of a team or alone.Willingness to take ownership of problems and follow through to completion.Ability to prioritize and manage time.Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.Scripting and automation skills (PowerShell, Bash) for administrative tasks and repetitive workflows.Experience with monitoring, alerting, and observability tools.Knowledge of backup, replication, and disaster recovery technologies.Understanding of security best practices and compliance requirements (HIPAA, SOC 2, HITRUST).Experience with hybrid cloud environments (on-premises and Microsoft Azure).PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position may require lifting and moving equipment up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. The position may require evening or weekend work to support maintenance windows, system updates, and incident response.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
POSITION SUMMARY
The Software Developer reports to the Software Engineering Manager and is responsible for maintaining, enhancing, and optimizing mission‑critical backend systems that process high‑volume transactional data. The incumbent will develop and support multi‑tier applications, web services, and system integrations while ensuring performance, stability, and data integrity across complex environments. The Software Developer will collaborate with Business Owners, Product teams, and cross‑functional stakeholders to gather requirements, design technical solutions, and execute development initiatives following structured development methodologies.ESSENTIALS ROLES AND RESPONSIBILITIES
Maintain, enhance, and optimize complex backend systems built primarily in C++.Design, develop, and support web applications, backend services, and multi‑tier system architectures.Analyze high‑volume transactional workflows to ensure efficiency, scalability, and performance.Develop, maintain, and integrate REST and SOAP APIs, as well as Web Services.Support and maintain Windows Services and related system components.Work closely with MS SQL Server databases to optimize performance, maintain data integrity, and troubleshoot issues.Collaborate with business teams to gather requirements, understand processes, and automate business functions.Create and maintain technical documentation, including system specifications, project plans, data models, and configuration guidelines.Participate in structured development processes leveraging Azure DevOps (or similar tools), Git repositories, and CI/CD pipelines.Contribute to release planning activities, sprint execution, and team coordination as required.Support ongoing continuous improvement efforts by recommending enhancements to existing systems and development practices.Ensure adherence to development standards, quality assurance practices, and security requirements.TRAINING & EDUCATION
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering or equivalent work experience.LICENSURE / CERTIFICATION
Not applicable
PROFESSIONAL EXPERIENCE
More than 4 years of professional software development experience.Strong hands-on experience with C++ in production environments.Experience developing web applications and backend services.Strong experience with MS SQL Server (performance, queries, optimization).Solid understanding of Object‑Oriented Programming (OOP) principles.Experience with multi‑tier system architecture.Knowledge and practical experience in performance optimization, multithreading, and memory management.Experience developing and integrating Web Services and REST/SOAP APIs.Experience working within structured development environments (Azure DevOps or similar), including Git and CI/CD pipelines.Fully bilingual: English & Spanish.Strong analytical, diagnostic, and troubleshooting skills.Preferred Experience (Nice to Have):
ASP.NETC#MVC architectureAngular or ReactHTML, JavaScript, CSSExperience in healthcare or other regulated industriesPROFESSIONAL COMPETENCIES
KnowledgeStrong understanding of backend development, system architecture, and emerging technologies.Proficiency in Microsoft Office applications.Knowledge of software design patterns, multi‑tier architectures, and distributed systems.Understanding of structured development processes, source control, and DevOps practices.SkillsFluency in spoken and written English and Spanish.Strong analytical, problem‑solving, and debugging skills.Excellent verbal and written communication skills.Effective collaboration skills to work with technical teams, business stakeholders, and cross‑functional partners.Organizational skills, planning, prioritization, and time management.Ability to analyze business needs, translate them into technical requirements, and propose scalable solutions.AbilitiesAbility to work effectively in complex and performance‑driven environments.Proven capability to manage multiple projects, competing priorities, and tight deadlines.Ability to work independently or as part of a collaborative team.Capacity to communicate technical concepts clearly to technical and non‑technical audiences.Ability to adapt to changing business needs and evolving technologies.Demonstrated drive for results and accountability.PHYSICAL AND MENTAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.The position requires that the weight be lifted, and force is exerted up to 50 pounds.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Read LessPOSITION SUMMARY
The Account Manager reports to the Accounts Director and is responsible for overseeing all matters related to PharmPix clients and servicing. The Account Manager is the point of contact between our company and our clients to help solve problems and achieve business goals for their assigned accounts.
ESSENTIAL ROLES AND RESPONSIBILITIES
Act as the main point of contact in all matters relating to client concerns and needs.Build and strengthen client relationships to achieve long-term partnerships and acquire new customers. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.Meet regularly with other members of the team to discuss progress and find new ways to improve business.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics.Provides proactive and strategic support for achieving business goals and ensuring deliverables are on time in full (OTIF) and meet the quality levels expected by internal and external customers. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsLiaise between the customer and internal teams. Assist with challenging client requests or issue escalations as needed.Provide oversight of projects and client initiatives and assist in the interpretation and context of client requests.Responsible for the daily monitoring and updating of Account Management MS Planners and Power BI Dashboards. Maintains a complete understanding of client contract terms including the monitoring, reporting of performance guarantees and service improvements. Ensures that all assigned contracts are monitored and reported as stated in the terms. Coordinates client training on appropriate systems, tools, and other services available when required. Accountable for providing direction, monitoring progress, promoting teamwork and effective communication for the Key Account Specialist. Responsible for setting and documenting annual goals in ADP platform. Other projects and duties as assigned by the Accounts Director and/or the Executive team.TRAINING & EDUCATION
Bachelor’s degree in business or healthcare related field; or equivalent work experience.Master’s degree a plus.LICENSURE / CERTIFICATION
Not applicable.PROFESSIONAL EXPERIENCE
4 + years’ experience in the health insurance industry, PBM or professional job-related experience4 years client services or account management is preferred.
PROFESSIONAL COMPETENCIES
Knowledge:
A thorough understanding of the managed care industries from the perspective of a PBM as well as providers of care. Knowledge of the purposes, organization and policies of the community’s health care delivery and pharmacy regulations/regulatory agencies.Fully bilingual English and Spanish.Proficiency in Microsoft Office.Skills:
Must be detail oriented and highly organized.Manage multiple priorities and work independently or in a team in a fast-paced environment.Possess a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.Effective and Strong verbal, written and presentation communication skills.Demonstrate ability to develop strong working relationships. Customer focus and ability to meet client expectations. Skills in negotiations and diplomacy.
Abilities:
Ability to engender a team spirit at all levels of the organization.Ability to organize and integrate organizational priorities and deadlines.Ability to work independently or part of a team. Demonstrate ability to establish and maintain quality control standards.Ability to develop and maintain productive relationships with other internal departments, PharmPix clients and other health care professionals. Ability to manage people and provide team leadership.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing, and walking.The position requires that weight be lifted, and force be exerted up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Read Less