Location: Hybrid 3 days - Chicago, New York, or Seattle
Travel Expectations: up to 50% travel to client sites
Job Type: Full-time
Job Reports To: Vice President, Product
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:The Director of Professional Services is responsible for leading the Professional Services team that partners with enterprise healthcare customers throughout their lifecycle—from pre-contract support through implementation, growth, and renewal.
This leader serves as an executive sponsor for strategic client relationships while building a high-performing team responsible for delivering measurable clinical, operational, and financial outcomes. The Director establishes engagement methodologies, customer governance, executive business reviews, success metrics, and best practices that enable the company to scale.
The ideal candidate combines executive-level relationship management, healthcare technology, operations, and revenue cycle expertise, operational leadership, and a passion for building repeatable customer success programs.
Key Responsibilities: Executive Client LeadershipBuild and maintain executive relationships across a portfolio of enterprise health systems and strategic accounts.Act as executive sponsor for high-value and at-risk customer relationships.Lead executive governance meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions.Ensure customers achieve measurable clinical, operational, and financial outcomes.Drive customer retention, referenceability, and long-term partnerships.Professional Services Leadership
Build, coach, and lead a high-performing organization.Establish clear career paths, competencies, and performance expectations.Conduct regular coaching, performance management, and talent development.Operational ExcellenceEstablish scalable operating rhythms, governance, and best practices across the Professional Services organization.Lead recurring business reviews, customer health reporting, capacity planning, resource forecasting, and executive risk management.Develop standardized playbooks, dashboards, KPIs, and reporting to drive operational visibility and accountability.Continuously improve processes, efficiency, and service delivery to support a high-growth, scalable organization.Voice of the CustomerGather customer feedback and insights to identify trends, risks, and opportunities for improvement.Partner with Product, Clinical Operations, and cross-functional teams to influence product, service, and workflow enhancements.Serve as the internal advocate for customer needs, ensuring customer insights inform strategic decisions.Drive initiatives that improve customer adoption, satisfaction, outcomes, and long-term partnership success.Requirements: 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management, overseeing strategic customer portfolios with annual recurring revenue (ARR) of $10M or moreProgressive people leadership experience managing and developing managers and individual contributors within customer-facing organizationsExperience working with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health experienceProven success managing C-level stakeholder relationshipsExperience scaling teams in a high-growth organizationStrong operational and financial acumenPreferred requirements:
Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed outExperience in SaaS and services organizationsExperience leading Professional Services organizationsClinical workflow knowledgeChange management certificationWork style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits:
Competitive compensation based on experience and impactComprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care aboutHSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Read LessLocation: Hybrid 3 days - Chicago, New York, or Seattle
Travel Expectations: up to 50% travel to client sites
Job Type: Full-time
Job Reports To: Vice President, Product
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:The Director of Professional Services is responsible for leading the Professional Services team that partners with enterprise healthcare customers throughout their lifecycle—from pre-contract support through implementation, growth, and renewal.
This leader serves as an executive sponsor for strategic client relationships while building a high-performing team responsible for delivering measurable clinical, operational, and financial outcomes. The Director establishes engagement methodologies, customer governance, executive business reviews, success metrics, and best practices that enable the company to scale.
The ideal candidate combines executive-level relationship management, healthcare technology, operations, and revenue cycle expertise, operational leadership, and a passion for building repeatable customer success programs.
Key Responsibilities: Executive Client LeadershipBuild and maintain executive relationships across a portfolio of enterprise health systems and strategic accounts.Act as executive sponsor for high-value and at-risk customer relationships.Lead executive governance meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions.Ensure customers achieve measurable clinical, operational, and financial outcomes.Drive customer retention, referenceability, and long-term partnerships.Professional Services Leadership
Build, coach, and lead a high-performing organization.Establish clear career paths, competencies, and performance expectations.Conduct regular coaching, performance management, and talent development.Operational ExcellenceEstablish scalable operating rhythms, governance, and best practices across the Professional Services organization.Lead recurring business reviews, customer health reporting, capacity planning, resource forecasting, and executive risk management.Develop standardized playbooks, dashboards, KPIs, and reporting to drive operational visibility and accountability.Continuously improve processes, efficiency, and service delivery to support a high-growth, scalable organization.Voice of the CustomerGather customer feedback and insights to identify trends, risks, and opportunities for improvement.Partner with Product, Clinical Operations, and cross-functional teams to influence product, service, and workflow enhancements.Serve as the internal advocate for customer needs, ensuring customer insights inform strategic decisions.Drive initiatives that improve customer adoption, satisfaction, outcomes, and long-term partnership success.Requirements: 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management, overseeing strategic customer portfolios with annual recurring revenue (ARR) of $10M or moreProgressive people leadership experience managing and developing managers and individual contributors within customer-facing organizationsExperience working with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health experienceProven success managing C-level stakeholder relationshipsExperience scaling teams in a high-growth organizationStrong operational and financial acumenPreferred requirements:
Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed outExperience in SaaS and services organizationsExperience leading Professional Services organizationsClinical workflow knowledgeChange management certificationWork style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits:
Competitive compensation based on experience and impactComprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care aboutHSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Read LessLocation: Hybrid 3 days - Chicago, New York, or Seattle
Travel Expectations: up to 50% travel to client sites
Job Type: Full-time
Job Reports To: Vice President, Product
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:The Director of Professional Services is responsible for leading the Professional Services team that partners with enterprise healthcare customers throughout their lifecycle—from pre-contract support through implementation, growth, and renewal.
This leader serves as an executive sponsor for strategic client relationships while building a high-performing team responsible for delivering measurable clinical, operational, and financial outcomes. The Director establishes engagement methodologies, customer governance, executive business reviews, success metrics, and best practices that enable the company to scale.
The ideal candidate combines executive-level relationship management, healthcare technology, operations, and revenue cycle expertise, operational leadership, and a passion for building repeatable customer success programs.
Key Responsibilities: Executive Client LeadershipBuild and maintain executive relationships across a portfolio of enterprise health systems and strategic accounts.Act as executive sponsor for high-value and at-risk customer relationships.Lead executive governance meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions.Ensure customers achieve measurable clinical, operational, and financial outcomes.Drive customer retention, referenceability, and long-term partnerships.Professional Services Leadership
Build, coach, and lead a high-performing organization.Establish clear career paths, competencies, and performance expectations.Conduct regular coaching, performance management, and talent development.Operational ExcellenceEstablish scalable operating rhythms, governance, and best practices across the Professional Services organization.Lead recurring business reviews, customer health reporting, capacity planning, resource forecasting, and executive risk management.Develop standardized playbooks, dashboards, KPIs, and reporting to drive operational visibility and accountability.Continuously improve processes, efficiency, and service delivery to support a high-growth, scalable organization.Voice of the CustomerGather customer feedback and insights to identify trends, risks, and opportunities for improvement.Partner with Product, Clinical Operations, and cross-functional teams to influence product, service, and workflow enhancements.Serve as the internal advocate for customer needs, ensuring customer insights inform strategic decisions.Drive initiatives that improve customer adoption, satisfaction, outcomes, and long-term partnership success.Requirements: 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management, overseeing strategic customer portfolios with annual recurring revenue (ARR) of $10M or moreProgressive people leadership experience managing and developing managers and individual contributors within customer-facing organizationsExperience working with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health experienceProven success managing C-level stakeholder relationshipsExperience scaling teams in a high-growth organizationStrong operational and financial acumenPreferred requirements:
Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed outExperience in SaaS and services organizationsExperience leading Professional Services organizationsClinical workflow knowledgeChange management certificationWork style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits:
Competitive compensation based on experience and impactComprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care aboutHSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
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In-Clinic Enrollment Specialist (LCSW/MSW)
Location: On-site at Medical Group practices in Yuma, AZ, with some Remote documentation and coordination.
Job Type: Full-Time
This position is not eligible for visa sponsorship.
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description
The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices.
This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment.
The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services.
This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey.
Key Responsibilities:
Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data.Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers.Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff.Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities.Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability.Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases.Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement.Requirements:
Education & Licensure:
Master's Degree in Social Work (MSW) required.Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Arizona.Experience:
3+ years in a healthcare, care management, or clinical social work setting.Experience working in primary care or value-based care environments preferred.Proven ability to communicate effectively with physicians, practice staff, and patients.Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.Skills & Competencies:
Strong interpersonal and communication skills, with ability to build trust quickly.Comfort working in fast-paced, dynamic environments and adapting to evolving workflows.Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.Excellent organization and documentation habits.Empathetic, professional demeanor aligned with Phamily's mission of patient-centered care.Work Style & Logistics
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits
Competitive compensation based on experience and impact Comprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 paid give-back daysHSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Read LessIn-Clinic Enrollment Specialist (LCSW/MSW)
Location: On-site at Medical Group practices in Albuquerque, NM, with some Remote documentation and coordination.
Job Type: Full-Time
This position is not eligible for visa sponsorship.
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description
The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices.
This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment.
The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services.
This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey.
Key Responsibilities:
Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data.Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers.Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff.Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities.Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability.Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases.Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement.Requirements:
Education & Licensure:
Master's Degree in Social Work (MSW) required.Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in New Mexico.Experience:
3+ years in a healthcare, care management, or clinical social work setting.Experience working in primary care or value-based care environments preferred.Proven ability to communicate effectively with physicians, practice staff, and patients.Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.Skills & Competencies:
Strong interpersonal and communication skills, with ability to build trust quickly.Comfort working in fast-paced, dynamic environments and adapting to evolving workflows.Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.Excellent organization and documentation habits.Empathetic, professional demeanor aligned with Phamily's mission of patient-centered care.Work Style & Logistics
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits
Competitive compensation based on experience and impactComprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 paid give-back daysHSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Read LessLocation: Sandy Springs, GA (NO Relocation Package will be provided)
Job Type: Full Time, Hybrid
Job Reports To: Director of Clinical Operations
This position is not eligible for visa sponsorship.
About Jaan Health/PhamilyJaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:
Jaan Health is seeking a proactive and mission-driven Clinical Operations Manager to lead and support our team of Clinical Care Coordinators (LPNs and MAs) and Clinical Care RNs delivering high-quality care management services. As a key member of the Clinical Operations team, this role is responsible for overseeing day-to-day clinical operations, supervising the care team's performance, managing patient care workflows, and ensuring alignment with Advanced Primary Care Model (APCM) initiatives.
This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.
This is a hybrid position and includes a competitive benefits package with health insurance, paid time off, a retirement plan, and opportunities for growth in a fast-paced healthcare technology environment.
Key Responsibilities: Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations.Ensure consistent and high-quality delivery of care management services aligned with APCM protocols, value based care goals, and regulatory requirements. Monitor and report on key team metrics including outreach volume, patient engagement, documentation accuracy, and care plan adherence.Identify and implement process improvements that improve patient experience and clinical outcomes.Partner with internal teams (Product, Client Success, Service Delivery and Engineering) to improve workflows and platform usage.Support client-facing initiatives, including clinical quality improvement and program implementation initiatives, provider coordination, and performance reviews.Requirements: Bachelor's degree in Nursing with an active, unrestricted RN compact license.12+ years of clinical experience, including 1–2 years in a leadership or operations management role.Experience managing RNs, LPNs, and CMAs, in ambulatory, chronic care, or value-based care environments, with demonstrated success managing a remote/hybrid team.Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.Proficiency in EHR systems (Epic, Cerner, eCW or Veradigm preferred).Highly organized with excellent communication, leadership, conflict resolution skills who is tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.Access to a secure, private at home work environment with secure home internet and ability to travel 20% for team or client meetings.Preferred requirements:
Masters degree in Nursing, Healthcare Administration, Public Health or Business Administration highly preferred.Previous experience managing APCM, CCM, Population Health and/or Value Based Care programs.Bilingual (Spanish speaking) a plus.Work style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first. Curiosity: We ask better questions, challenge assumptions, and keep learning. Clarity: We simplify complexity, communicate directly, and create alignment. Co-Creation: We collaborate across teams, perspectives, and disciplines. Craftsmanship: We execute with excellence, ownership, and continuous improvement.Our Compensation & Benefits
Competitive compensation based on experience and impactComprehensive medical, dental, and vision coverage for employees and dependents at a low costGenerous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:12 vacation days accrued annually for rest, travel, and personal timeUp to 9 sick/wellness days to prioritize your health and well-being12 paid company holidays throughout the year2 paid give-back days HSA and FSA account options401(k) with company match after 6 months of full-time employment100% match on the first 3% contributed, and 50% match on the next 2% contributedA collaborative, mission-driven team helping transform healthcare at scaleIf you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment OpportunityPhamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Read Less