Requirements:
3-5 years’ Safety experience needed, with industry HWY experience.Fully Bilingual a plus.
Qualifications
Support Complaints department
Quality work of bank - Advocacy Complaint department – most escalated complaints.
Ensure they’re following procedures
Life cycle of a Complaint –
Complaint comes in from MSR, gets logged, is escalated and sent over to customer advocacy group which this team quality checks. This team would then discuss complaint, get to root of issue, in these 3 phases:
1. Intake
2. Research and escalation
3. Resolution & response
This resource will do call monitors/call reviews to evaluate whether the complaint was handled with accuracy, empathy, according to process and within SLO. Basically, they’re doing QA/QC on the quality of complaint process.
Overview:
- Following test scripts, reviews,
- Review calls/call monitoring - Ensure complaints handled with accuracy, completeness, within SLO
- Did they send out the acknowledgement, was it categorized correctly.
- This is in a risk/controls type of environment
Requirements:
- Financial services experience
- Bank complaint experience
- Quality or control/risk type experience
- Regulations – UDAAP, REG E, BSA/AML is preferred.
Volume: approximately 85 per day
Company DescriptionWho We Are:
Our client is seeking a detail-oriented Data Entry Specialist with experience in accounts payable processes to support high-volume data entry and invoice processing. This role is ideal for someone who thrives in a fast-paced environment and can maintain accuracy while meeting strict deadlines and service level agreements.
Key Responsibilities
Process accounts payable exceptions, invoices, and payments in a timely and accurate mannerPerform high-volume data entry from multiple sources into internal systems and databasesEnsure all entries meet quality, accuracy, and compliance standardsReview and verify data to identify discrepancies and resolve issuesSupport daily operations to meet service level agreements (SLAs)Collaborate with internal teams to ensure smooth processing of financial transactionsRequired Qualifications
2+ years of experience in accounts payable or related financial processes2+ years of high-volume data entry experience with strong attention to detailStrong communication skills (written and verbal)Experience with ERP systems such as Oracle, PeopleSoft, or SAPProficiency in Microsoft Office Suite (Excel, Word, Outlook)Position is 100% onsite Monday - Friday.
Company DescriptionWho We Are:Description:
Customer relations specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures.
Job Description:
· Receives, processes, and fulfills member service requests for life and health insurance policies through various member contact channels.
· Applies foundational member servicing techniques.
· Asks questions to discover key information and life events in order to understand the member need, and documents relevant information.
· Recognizes member verbal cues and potential opportunities to meet the member’s need through a product or service.
· Encourages member to take action to address needs and opportunities.
· Supports enterprise business goals through the achievement of quality and member
Requirements:
· Contact/call center experience
· Strong customer service with good tenure
· Life/health experience preferred
· Schedule: 8-hour shift between 8AM and 6PM
Minimum Education:
· High School Diploma
· General Equivalency Diploma
Company DescriptionWho We Are:Title: Customer Relations Specialist
Location: In-Office
Job Responsibilities:
Receives, processes, and fulfills member service requests for life, health, and annuity policies through various member contact channels.Receives inbound calls for information from current and prospective members.Provides information to client Members regarding, e.g., public information on from our website, directions where they can go on our website for education or more information, Medicare annual enrollment dates.Fulfilling member requests to mail out Medicare guidebook materials.Applies foundational member servicing techniques.Encourages member to take action to address needs and opportunities.Supports enterprise business goals through the achievement of quality and member experience measures.Taking demographic information to establish member number for new members.Call volumes will vary, average call volume 25-30 per day.Company DescriptionWho We Are:Accounts Payable Specialist
We are seeking an experienced Accounts Payable Specialist to join our team. This role will be responsible for processing invoices, verifying payment accuracy, reconciling accounts, and supporting daily accounting operations. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work efficiently in a fast-paced environment.
Required Skills / Non-Negotiables:
Minimum of 2 years of Accounts Payable experienceAbility to work onsite Monday–FridayExperience with invoice processing, vendor management, and payment reconciliationStrongly Desired Skills:
Automotive dealership or automotive accounting experience preferredFamiliarity with accounting systems and ExcelStrong communication and problem-solving skillsCompany DescriptionWho We Are:Position Summary
We are seeking a detail-oriented Accounts Payable Specialist to support the dealership's accounting team by processing vendor invoices, maintaining accurate financial records, and ensuring timely payments. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced automotive environment.
Key Responsibilities
Process vendor invoices accurately and ensure timely payment of accounts payable.Match invoices with purchase orders and receiving documentation while resolving discrepancies.Reconcile vendor statements and research outstanding balances or payment issues.Maintain organized accounts payable records and supporting documentation.Communicate professionally with vendors and internal departments regarding invoice and payment inquiries.Assist with month-end closing activities and other accounting duties as assigned.Ensure compliance with company policies and accounting procedures.Qualifications
Required
Minimum 2 years of Accounts Payable experience.Strong attention to detail and accuracy in data entry and financial processing.Proficiency with Microsoft Office, particularly Excel.Ability to work onsite Monday through Friday.Preferred
Previous automotive dealership accounting experience.Experience working with dealership management systems (DMS) is a plusCompany DescriptionWho We Are:100% On-Site in San Antonio, TX
Minimum Education:
High School Diploma or General Equivalency Diploma required.Requirements:
1 year of combined customer contact, sales, or collections experience in the financial services industry.Strong verbal and written communication skills.Preferred experience: 1 year servicing bank accounts in bankruptcy, charge-off status, and/or part of an estate of a deceased customer.Responsibilities:
Within defined guidelines and framework, responsible for understanding members’ needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of client by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards.Identify and manages existing and emerging risks that stem from business activities and the job role.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.Follow written risk and compliance policies, standards, and procedures for business activities.Use established procedures to carry out and resolve non-complex delinquency work assignments and conducts member research as necessary.Make outbound phone calls to delinquent members across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.Under close supervision, perform individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.With close supervision, negotiate mutually satisfactory payment arrangements within defined guidelines.Follow all applicable local, state, and national laws and regulations surrounding the collection industry and within client standards.Under close supervision, complete required account verification and account maintenance. Document all pertinent customer contact information and updates collection attempts/call results into the appropriate database.Collaborate with team members to resolve issues and identify appropriate issues for escalation.
Our medical client is seeking an experienced Billing and Collections Specialist to support the financial success of the facility through accurate and efficient revenue cycle management. This role plays a vital part in billing, claims processing, reimbursement, and patient financial communication. The ideal candidate brings strong healthcare business office knowledge and thrives in a fast-paced, service-driven environment.
Key Responsibilities
Ensure accurate and timely billing of facility claims across all payer types and admission sources.Audit claims for correct coding, documentation, and authorization prior to submission.Complete all required claim edits and submit clean claims to the clearinghouse.Monitor daily clearinghouse activity, claim holds, and payer websites for updates.Interpret payer contracts to confirm reimbursement aligns with contracted rates.Qualifications
Minimum 2 years of healthcare/medical experience (billing and collections).Strong verbal and written communication skills.Ability to work professionally with patients, payers, and internal departments.Proficiency with Microsoft Office, patient accounting systems, and basic math.Familiarity with medical terminology and payer requirements.Company DescriptionWho We Are:Essential Job Duties & Responsibilities
Processing Health Plan Delegated Claims:Reviewing claim submissions for accuracy and completeness.Verifying information provided in claims to ensure it aligns with established guidelines.Adjudicating claims according to the policies and regulatory guidelines set by the health plans.Ensuring the accurate and timely processing of delegated claims.Answering Phone Calls:Handling incoming phone calls from healthcare providers and other stakeholders.Providing prompt and accurate responses to inquiries related to claims processing.Documenting phone calls to include topics discussed and resolution.Addressing concerns and questions from providers regarding claims.Assisting with claim-related issues and resolving problems over the phone.Administrative Functions:Performing various administrative tasks to support the efficient operation of the claims processing department.Conducting data entry accurately and efficiently.Logging disputes and tracking their resolution process.Processing incoming mail related to claims and ensuring timely distribution.Handling other clerical duties as assigned by supervisors or managers.Other Duties as Assigned:Being flexible and willing to take on additional responsibilities as needed.Adapting to changes in workflow or procedures within the claims processing department.Collaborating with team members to achieve overall departmental goals.
To excel in this role, attention to detail, knowledge of healthcare claim processing, and effective communication skills are crucial. You must be familiar with the specific guidelines and policies of the health plans you are working with and stay updated on any changes. Additionally, maintaining a customer-centric approach when dealing with inquiries and issues is essential to ensure a positive experience for providers and stakeholders.
Experience
· 1 year of call center experience preferred
· 6 months claims adjudication experience preferred
· 1 year experience in Claims department is a plus
Education
· High School diploma or equivalent GED
Knowledge, Skills & Abilities
· Basic knowledge of healthcare terminology, coding, and claim processing procedures.
· Strong attention to detail and accuracy in data entry.
· Good communication skills, both written and verbal.
· Ability to adapt to changing guidelines and procedures.
· Familiarity with relevant software and computer skills for data entry and claims processing systems, a plus.
· Basic knowledge of Microsoft Office including Outlook, Word, Excel, and Teams.
· Data Entry/Typing skills, a minimum of 50 words per minute.
· Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
· Ability to multi task, as needed.
Work Hours, Travel Requirements
· Monday – Friday, 8:00 a.m. – 5:00 p.m., and as needed to complete projects.
· Travel to medical offices may be necessary for the purpose of providing benefit education.
Company DescriptionWho We Are: