Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Pet Host Lead is the frontline service leader of the resort. You are responsible for:
Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients
Operational Excellence
Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams
What We're Looking For
We are seeking someone who is:
Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable especially on weekends and holidays
You must be able to:
Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.
Benefits & Perks
Health, Dental & Vision Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
Weekend availabilityMonday to FridayHolidaysSupplemental pay
TipsBenefits
Paid time offHealth insuranceDental insuranceVision insurance401(k)Life insuranceDisability insurancePaid trainingEmployee discount Read LessAre you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Pet Host Lead is the frontline service leader of the resort. You are responsible for:
Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients
Operational Excellence
Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams
We are seeking someone who is:
Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable especially on weekends and holidays
You must be able to:
Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.
Health, Dental & Vision Insurance
Paid time off
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Read LessAre you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?
We're hiring a Customer Service Sales Lead to own the client journeyfrom first inquiry to loyal client!
This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. This is a hybrid role as part of the host team with dedicated hours each day to execute the sales lead role. As the Sales Lead for your resort, you will champion both sales and customer service as you drive both new client acquisition and client loyalty.
What We're Looking For:
The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.
Qualifications:
Passion for client care and personalized salesExperience in outbound communication and sales conversionConfident communicator via phone, SMS, and emailExcellent time and task management.Highly organized, detailed and efficient team with all internal and external communicationSales driven mindset. Goal-oriented with a strong sense of accountabilityAbility to work independently and with a teamBasic computer skills with the ability to learn software easily.Passion for pets and comfort around dogs and catsDriven to elevate the client experience through excellent customer servicePunctual and reliable with flexible availability (weekends/holidays)Tech-savvy enough to learn new software and systemsExperience in hospitality, pet care, or retail is a plusResponsibilities:
Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents.Demonstrate a high level of knowledge of the services offered and resort practices.Ability to suggest the best services to meet clients' needsConfidently make custom recommendations using suggestive selling that drive sales revenue.Proactively follow up with leads, demonstrating your skills as a sales professionalLog detailed, personalized notes to support high-touch outreachOwn, drive, track and manage leads through the sales funnelDrive conversions from trial offers to loyal clientsWork collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.Support overall revenue generation communication and outreach in partnership with managementCelebrate wins and track progress toward sales goalsAnswer phones, SMS, and email inquiries with professionalism and warmthManage check-ins, check-outs, and reservations accuratelyMaintain client profiles and ensure accurate documentationConduct tours and answer new client questionsSupport membership sign-ups, package sales, and rebookingMaintain a high standard of cleanliness in the reception area to support a safe and healthy environment for clients and teamEqual Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Read LessAre you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?
We're hiring a Customer Service Sales Lead to own the client journeyfrom first inquiry to loyal client!
This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. This is a hybrid role as part of the host team with dedicated hours each day to execute the sales lead role. As the Sales Lead for your resort, you will champion both sales and customer service as you drive both new client acquisition and client loyalty.
What We're Looking For:
The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.
Qualifications:
Passion for client care and personalized salesExperience in outbound communication and sales conversionConfident communicator via phone, SMS, and emailExcellent time and task management.Highly organized, detailed and efficient team with all internal and external communicationSales driven mindset. Goal-oriented with a strong sense of accountabilityAbility to work independently and with a teamBasic computer skills with the ability to learn software easily.Passion for pets and comfort around dogs and catsDriven to elevate the client experience through excellent customer servicePunctual and reliable with flexible availability (weekends/holidays)Tech-savvy enough to learn new software and systemsExperience in hospitality, pet care, or retail is a plusResponsibilities:
Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents.Demonstrate a high level of knowledge of the services offered and resort practices.Ability to suggest the best services to meet clients' needsConfidently make custom recommendations using suggestive selling that drive sales revenue.Proactively follow up with leads, demonstrating your skills as a sales professionalLog detailed, personalized notes to support high-touch outreachOwn, drive, track and manage leads through the sales funnelDrive conversions from trial offers to loyal clientsWork collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.Support overall revenue generation communication and outreach in partnership with managementCelebrate wins and track progress toward sales goalsAnswer phones, SMS, and email inquiries with professionalism and warmthManage check-ins, check-outs, and reservations accuratelyMaintain client profiles and ensure accurate documentationConduct tours and answer new client questionsSupport membership sign-ups, package sales, and rebookingMaintain a high standard of cleanliness in the reception area to support a safe and healthy environment for clients and teamEqual Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Work schedule:
Monday to FridayWeekend availabilityHolidaysSupplemental pay:
Bonus payTipsBenefits:
Health insuranceDental insuranceVision insurancePaid time offPetSuites - Roswell 951 Mansell Rd., Roswell, GA, 30076
Read LessAre you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients? We're hiring a Sales Lead to own the client journeyfrom first inquiry to loyal client!
This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. You'll work closely with our Hosts as part of the resort's total service team. This is a full-time role as a dedicated sales professional supporting up to four pet resorts within the same brand and local area. You will partner with the host and management teams of each resort you support from your home resort.
What We're Looking For:
The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.
Qualifications:
Passion for client care and personalized salesExperience in outbound communication and sales conversionConfident communicator via phone, SMS, and emailExcellent time and task management.Highly organized, detailed and efficient team with all internal and external communicationSales driven mindset. Goal-oriented with a strong sense of accountabilityAbility to work independently and with a teamBasic computer skills with the ability to learn software easily.Responsibilities:
Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.Demonstrate a high level of knowledge of the services offered and resort practices.Confidently make custom recommendations using suggestive selling that drive sales revenue.Proactively follow up with leads, demonstrating your skills as a sales professionalLog detailed, personalized notes to support high-touch outreachOwn, drive, track and manage leads through the sales funnelDrive conversions from trial offers to loyal clientsWork collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.Support overall revenue generation communication and outreach in partnership with managementCelebrate wins and track progress toward sales goalsEqual Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Work ScheduleMonday to FridayWeekend availabilityHolidaysSupplemental PayBonus payBenefitsHealth insuranceDental insuranceVision insurancePaid time off Read LessAre you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?
We're hiring a Sales Lead to own the client journeyfrom first inquiry to loyal client!
This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. You'll work closely with our Hosts as part of the resort's total service team. This is a full-time role as a dedicated sales professional supporting up to four pet resorts within the same brand and local area. You will partner with the host and management teams of each resort you support from your home resort.
What We're Looking For:
The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.
Passion for client care and personalized salesExperience in outbound communication and sales conversionConfident communicator via phone, SMS, and emailExcellent time and task management.Highly organized, detailed and efficient team with all internal and external communicationSales driven mindset. Goal-oriented with a strong sense of accountabilityAbility to work independently and with a teamBasic computer skills with the ability to learn software easily.Responsibilities:
Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.Demonstrate a high level of knowledge of the services offered and resort practices.Confidently make custom recommendations using suggestive selling that drive sales revenue.Proactively follow up with leads, demonstrating your skills as a sales professionalLog detailed, personalized notes to support high-touch outreachOwn, drive, track and manage leads through the sales funnelDrive conversions from trial offers to loyal clientsWork collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.Support overall revenue generation communication and outreach in partnership with managementCelebrate wins and track progress toward sales goalsEqual Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Work ScheduleMonday to FridayWeekend availabilityHolidaysSupplemental PayBonus payBenefitsHealth insuranceDental insuranceVision insurancePaid time off Read LessPet Host Lead (Customer Service Supervisor)
Full-Time | Front Desk Leadership Role
Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Position Overview
The Pet Host Lead is the frontline service leader of the resort.
You are responsible for:
Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients
Operational Excellence
Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams
What We're Looking For
We are seeking someone who is:
Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable especially on weekends and holidays
You must be able to:
Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.
Benefits & Perks
Health, Dental & Vision Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
Weekend availabilityMonday to FridayHolidaysSupplemental pay
TipsBenefits
Paid time offHealth insuranceDental insuranceVision insurance401(k)Life insuranceDisability insurancePaid trainingEmployee discount Read LessAre you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Pet Host Lead is the frontline service leader of the resort. You are responsible for:
Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients
Operational Excellence
Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams
What We're Looking For
We are seeking someone who is:
Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable especially on weekends and holidays
You must be able to:
Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.
Benefits & Perks
Health, Dental & Vision Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Read Less