petbar® is expanding!
As a team lead, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best. You deserve a career that helps you feel and deliver your best. At petbar boutiques you’ll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.
What We’ll Accomplish Together:
As a team lead your responsibilities revolve around providing excellent services to members and guests. These include:
Answering phone calls and texts.Setting appointments and checking in members and guests and out for appointments and taking payments.Greeting members and guests upon arrival.Promoting the Unlimited Bath & Brush Program.Re-engaging inactive members.Keeping management apprised of member concerns and following policies, procedures and direction.Accepting constructive criticism in a positive manner and using it as a learning tool.Upholding the petbar brand’s core values of optimism, gratitude, excellence, consistency and empathy.Staying updated on retail products and promotions.Recognizing and supporting team goals and creating and maintaining positive relationships with team members.Interact and lead bathers on daily tasks.Assisting self wash guests with bathing.Keeping the front desk area, lobby and self service wash area clean and sanitized and prep tubs and rooms for next guest as well as deep clean at end of shift.Laundering of towels throughout the day.Assuring pets safety and happinessPerform quality assurance checks prior to presenting pets to their pet parents.REQUIREMENTS
Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.Must be able to multi task and manage time with or without supervision.Smiling face! Attitude is most important in this rolePassion for animalsMust clean up after pup messesConfident handing dogs and cats of all sizes and temperamentSuperior customer service skills (prompt, courteous, professional)Professional and neat appearance in compliance with dress codeMust feel comfortable working in a loud environmentReliable transportationWilling to work two Saturdays per monthAbility to stand for 6-8 hour shifts as well as lift up to 50 poundsMust be able to comfortable using and learning computer/ipad softwareHours worked per week are based on business volume and demand; Saturday and some holiday availability is a must. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.
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petbar® is seeking an energetic, organized, business-minded individual to lead our teams as a Boutique Lead Manager. This is a role for someone with a Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.
This person MUST love dogs!
As the Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers!
Team Management
Maintains optimum staffing and development with all employeesCreates staffing schedule and monitors daily schedulesLeads by example by coaching all on contributing to a positive team-oriented culture.Delivers written performance reviews and give employees positive written acknowledgement when due!Onboard and train all employeesHelp coach the Team LeadsEnsure our furry friends are always in a safe and clean environment.Create and maintain cleaning schedule, along with holding themselves and team accountable to the petbar’s safety and cleaning standards.Manages team leads and bathers including quality control of work, safety, schedules and client records.Financial and Administrative
Develops team in up-selling.Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.Communicates any concerns or needs to owner proactively and partnering after attempting to resolve issues.Managing inventory.Customer Service and Presentation
Maintains a neat and organized environment at all times. This includes holding team to professional clean dress.Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.Keeps the team members engaged in their duties.Resolve escalated customer complaints.Strive for highest customer review ratings!ENJOY your team! GROW your team!As the Manager you are responsible to work with all high-end customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. People do what they ought to do if they see their Manager doing it too. Are you ready to lead?
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