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  Crisis Response Specialist  

  PermiaCare

  Permanent - Odessa

  Posted: 30/07/2025

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  Job Number: 270 Location: Odessa Supervises: N FLSA: Non-Exempt Divis... Read More

  Job Number: 270
  
  Location: Odessa
  
  Supervises: N
  
  FLSA: Non-Exempt
  
  Division: MH
  
  Salary: $20.65 per hour. Sign on bonus may be available.
  
  Shift: M-F 8am - 5pm, on call; Assigned work hours may change as the needs of the agency and clients change
  
  Driving required: Y
  
  Travel required: Y
  
  Settings: office, field
  
  POSITION SUMMARY/JOB PURPOSE:
  
  The Crisis Response Specialist is responsible for daytime response to mental health crisis calls from Law Enforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services, resolving crisis situations, filing emergency detention orders, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialist facilitates entry of crisis clients into need brief services and/or referral to ongoing services as well as handles crises that walk into the Mental Health Clinics.
  
  This position works independently, under limited supervision, reporting major activities through periodic meetings.
  
  EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:
  
  Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
  
  Experience Required: At least 1 year of experience in the mental health field preferred.
  
  Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.Required to pass criminal history and background checks as well as pre-employment drug screen.Must obtain QMHP certification within 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES:Respond, by phone, to all crisis calls within 10 minutes.Make face-to-face responses, when indicated, within 1 hour.Provide intervention that ensures least restrictive setting.File Emergency Detention applications appropriately.Exercise clinical judgment in crisis situations.Serve as a fill-in for nighttime crisis workers when needed.Provide follow-up for individuals who were treated for crisis.Complete all crisis logs and service documentation before ending shift.Remain compliant with Medicaid and State documentation standards.Complete documentation necessary to assign contact or registered status (as indicated) to all non-PermiaCare clients.Scan and upload documentation into EHR.Maintain utilization data on services provided as assigned by supervisor.Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.Develop and maintains positive relationships with law enforcement.Develop and maintains positive relationships with judiciary.Develop and maintains positive relationships with hospital personnel. Report to Crisis Response Specialist (Night) before end of shift, as needed.Participate in quality assurance and utilization review process. Discharge clients as needed.Provide PASRR assessments as needed.Provide high quality support for vulnerable individuals.Develop and maintain supportive relationships with patient.Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.Advocate and assist in accessing community resources.Develop intervention plans.Maintain accurate documentation.Provide follow up and aftercare services.Fill-in for daytime co-responder staff as needed.Meet unit performance measures or targets.Maintain assigned caseload of individuals with mental illness.Coordinate services to designated caseload.Enter accurate and appropriate documentation of services within timeframe required.Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.Adhere to the Code of Conduct and Standards of Behavior policy requirements.Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.Communicate regularly with supervisor.Open and process mail/email in a timely manner.Answer phone, collect phone messages and respond to requests timely and accurately.Maintain safe and clean working environment by complying with procedures, rules and regulations.Perform all work functions and interactions using a trauma informed approach.Display professionalism when representing PermiaCare and the program in the community.Maintain compliance with legal requirements and company policies and procedures.Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.Complete all training as assigned prior to due date.Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):Fill in for other MH staff as needed.Ensure copies of Crisis Assessments are on hand at all times.Ensure copies of Resource Guides and PermiaCare contact information is on hand at all times.Provide translation, if applicable.Participate in team meeting or staffings.Participate in community activities and/or attends community meetings as needed.Participate in workgroups and committees as assigned. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:Advanced knowledge of mental illness and treatment.Knowledge of crisis intervention and suicide prevention.Ability to handle stressful and emotionally charged situations and remain calm and professional.Ability to provide emotional support to clients.Ability to handle confidential information with discretion.Knowledge of HIPAA and ability to protect confidentiality.Knowledge of intake process for the Mental Health Clinic.Knowledge of the Texas Mental Health Code.Advanced knowledge of crisis intervention techniques.Knowledge of community resources and alternatives to State hospitalization.Effective multi-tasking skills.Good organizational skills.Welcoming, positive behavior.Ability to express self clearly and effectively, orally and in writing.Effective time management skills.Exceptional customer service skills, including positive attitude.Cultural sensitivity.Dependable attendance and punctuality.Knowledge of trauma informed theories, principles and practices.Flexibility and adaptability to different work environments.Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).Reading and comprehending.Reasoning and analyzing.Ability to coordinate with various inter-agency personnel.Ability to fulfill PMAB and CPR/First Aid requirements.Ability to work independently.Good interpersonal skills, including ability to build rapport with individuals including co-workers.Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.Ability to acquire and utilize new skills as the job requires.Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.Ability to maintain highly confidential information.Ability to remain calm in stressful situations.Ability to plan and schedule work and implement directives without constant supervision.Model professionalism by appropriate dress, language, ethics and work habits. . click apply for full job details Read Less

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  IDD Service Coordinator  

  PermiaCare

  Permanent - Midland

  Posted: 30/07/2025

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  Job Number:102 Location: Midland Supervises: N FLSA: Non-Exempt Divis... Read More

  Job Number:102
  
  Location: Midland
  
  Supervises: N
  
  FLSA: Non-Exempt
  
  Division: IDD
  
  Salary: $20.65 per hour. Sign on bonus may be available.
  
  Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change
  
  Driving required: Y
  
  Travel required: Y
  
  Settings: office, field
  
  POSITION SUMMARY/JOB PURPOSE:
  
  The IDD Service Coordinator monitors the care and services provided to intellectually and developmentally delayed (IDD) individuals to ensure they are living their best possible life. This position provides assessment of needs, development of service plans, facilitating service linkages, and provision of crisis intervention/prevention supports. The IDD Service Coordinator advocates for the individual to ensure optimum quality of life. This position requires the ability to communicate effectively, complete required documentation and the ability to maintain a positive relationship with clients, families and service providers.
  
  This position works independently, under limited supervision, reporting major activities through periodic meetings.
  
  EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:
  
  Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
  
  Experience Required: At least 1 year experience with individuals with intellectual and developmental disabilities or mental illness preferred.
  
  Registration, Certification, Licensure or other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.Required to pass criminal history and background checks as well as pre-employment drug screen.Must obtain QIDP certification within 6 months of hire. ESSENTIAL DUTIES AND RESPONSIBILITIES:Participate in a discovery process with the individual and others identified by the person which results in identification of personal outcomes or personal goals, barriers to achieving the goals, and identifying services and support to meet goals.Provide required face to face and collateral contacts to monitor outcomes and services to ensure individual needs and preferences are being met monthly.Monitor the progress, delivery and satisfaction of desired outcomes monthly.Schedule, facilitate planning/linking activities and meetings as needed to address issues and make revisions as indicated by need on the individuals PDP.Ensure that all processes and service planning respects the needs, requests, and preferences of the person and occur in a timely manner which are directed toward the achievement of the person's goals and desired outcomes.Document progress/lack of progress for outcomes and satisfaction with services and receipt of services within required timeframe of meeting with the individual or other collateral.Meet with Legally Authorized Representative (LAR) within required timeframe to monitor outcomes and services to ensure needs are being met.Follow documentation timelines as established by the Texas Administrative Code (TAC) and supervisor directives.Provide assessment, service planning, monitoring, advocacy, and crisis prevention and management for assigned caseload.Provide Medicaid billable targeted case management activities.Remain in compliance with applicable local, state, and federal rules and regulations.Serve as advocate for clients by reviewing rights annually and as needed, informing individuals and LARs of the complaint process and promoting individual choice.Ensure monitoring in all settings, including community, homes, group homes, job sites, and day programs.Provide emergency services as required in the Emergency Provider Contract Decertification and Provider Contract Closure Plans, as needed.Provide needed services for emergency preparedness, as needed.Meet unit performance measures or targets.Maintain assigned caseload.Coordinate appropriate services to designated caseload.Enter accurate and appropriate documentation of services within timeframe required.Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.Adhere to the Code of Conduct and Standards of Behavior policy requirements.Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.Communicate regularly with supervisor.Open and process mail/email in a timely manner.Answer phone, collect phone messages and respond to requests timely and accurately.Maintain safe and clean working environment by complying with procedures, rules and regulations.Perform all work functions and interactions using a trauma informed approach.Display professionalism when representing PermiaCare and the program in the community.Maintain compliance with legal requirements and company policies and procedures.Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.Complete all training as assigned prior to due date.Other duties as assigned. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):Fill in for other IDD staff as needed.Provide habilitation coordination and enhanced community coordination as needed.Cover caseloads as needed.Provide translation, if applicable.Participate in team meeting or staffings.Participate in community activities and/or attends community meetings as needed.Participate in workgroups and committees as assigned. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:Knowledge of IDD.Knowledge of Performance Contract and applicable TACs.Self motivating.Ability to respect needs and preferences of the individual.Knowledge of HIPAA and ability to protect confidentiality.Effective multi-tasking skills.Good organizational skills.Welcoming, positive behavior.Ability to express self clearly and effectively, orally and in writingEffective time management skills.Exceptional customer service skills, including positive attitude.Cultural sensitivity.Dependable attendance and punctuality.Knowledge of trauma informed theories, principles and practices.Flexibility and adaptability to different work environments.Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).Reading and comprehending.Reasoning and analyzing.Ability to coordinate with various inter-agency personnel.Ability to fulfill PMAB and CPR/First Aid requirements.Ability to work independently.Good interpersonal skills, including ability to build rapport with individuals including co-workers.Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.Ability to acquire and utilize new skills as the job requires.Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.Ability to maintain highly confidential information.Ability to remain calm in stressful situations.Ability to plan and schedule work and implement directives without constant supervision.Model professionalism by appropriate dress, language, ethics and work habits.Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served. PHYSICAL REQUIREMENTS:
  
  Abilities Required:Light Lifting, under 15 lbsLight Carrying, under 15 lbsWalkingStandingSittingClimbing stairsOperating office equipmentOperating motor vehicleAbility to seeIdentify colorsDepth perception neededHearing (with aid)Ability to writeAbility to countAbility to read . click apply for full job details Read Less

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