We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level.
We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you!
About the Role:
As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies.
Technical Support
Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance.Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues.Provide guidance on resolving technical problems through step-by-step instructions and remote desktop support tools.Troubleshooting
Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls).Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts.Follow predefined procedures for incident and problem management, escalating complex issues to senior engineers when necessary.Escalation Management
Accurately categorize and prioritize tickets based on impact and urgency.Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution.Ensure clients are regularly updated on the status of their tickets, particularly for escalated incidents.Documentation and Reporting
Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges.Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams.Document recurring issues to identify trends and assist in proactive problem management.System Monitoring and Alert Response
Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools.Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required.Assist in the implementation of basic security measures, such as patch management, vulnerability scans, or configuration reviews.Communication and Client Relationship Management
Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience.Provide clear and concise explanations to non-technical clients about issues and resolutions.Establish trust and rapport by demonstrating reliability, technical expertise, and a customer-focused approach.Tool and System Utilization
Operate ticketing systems efficiently to track, update, and resolve client issues.Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support.Ensure adherence to the MSSP's standard operating procedures and security protocols.Education and Awareness
Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use.Raise awareness among clients about potential security threats and preventative measures to reduce risk.Continuous Improvement
Provide feedback on recurring client issues to improve internal processes and tools.Participate in training sessions to develop technical and interpersonal skills, keeping pace with the evolving IT and cybersecurity landscape.Technical Skills:
· Operating Systems:
Proficiency in Windows 10/11 for end-user support.Expertise in managing and troubleshooting Windows Server environments (e.g., Active Directory, Group Policies).· Virtualization:
Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management.Firewalls and Security:Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices.Networking:Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols.Ability to support and maintain network switches, routers, and wireless access points.Ticketing Systems:Familiarity with IT ticketing systems for incident management and service requests.Cloud Platforms:Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint.Understanding of Azure and AWS for cloud resource management and services.Multi-Factor Authentication (MFA):Configuration and administration of Duo or similar MFA solutions.Cybersecurity Tools:Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events.Expertise in deploying and managing Anti-Virus solutions to protect endpoints.Backup Solutions:Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda).General IT Knowledge:Ability to quickly diagnose and resolve hardware and software issues.Strong familiarity with industry best practices for system and network security.
Qualifications:
High school diploma or equivalent; associate degree in IT or related field preferred.Proven experience in a helpdesk or similar role is highly desirable.Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.Strong problem-solving, troubleshooting, and critical thinking skills.Excellent communication, interpersonal, and customer service abilities.Ability to work independently and as part of a collaborative team.Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures.Benefits:
Competitive salary based on experience.Opportunities for professional growth and career advancement.Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning.Requirements:
Must be willing to undergo a background checkMust have authorization to work within the U.SMust be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk Engineers Read LessJob Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions.Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction.Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities.Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices.Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals.Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment.Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions.Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary.Assist with user account setup and maintenance in Active Directory and other IT systems.Ensure IT inventory is managed and properly tracked.Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues.Follow established troubleshooting procedures and participate in ongoing training to stay current with emerging technologies.Qualifications:
High school diploma or equivalent; associate degree in IT or related field preferred.Proven experience in a helpdesk or similar role is highly desirable.Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.Strong problem-solving, troubleshooting, and critical thinking skills.Excellent communication, interpersonal, and customer service abilities.Ability to work independently and as part of a collaborative team.Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures.Benefits:
Competitive salary based on experience.Opportunities for professional growth and career advancement.Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning.Requirements:
Must be willing to undergo a background checkMust have authorization to work within the U.SMust be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk Engineers Read LessPerimeterwatch
We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al)
- Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure
- Supporting end users in a Windows environment.
Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al)
- Introductory SIEM usage and analysis
- Analyze & Process data from multiple threat intelligence tools
- Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory
- Configuration/administration of Microsoft Exchange/Office 365
- Configuration/administration of backup systems
- Configuration/administration of Cisco routers and switches
- Working knowledge in network security technologies (Firewalls, anti-virus, etc.)
- Knowledge of networking monitoring tools and protocols
- Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:
- MCSE or MCITP certification
- VMware certification of any kind
- Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications
About Perimeterwatch Technologies
We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture.
Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure
Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk Engineers Read Less
We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level.
We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you!
About the Role:
As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies.
Work Schedule & Hours:
Rotating 12-hour shift - 3 days on shift, 3 days off shift. 9:00 PM EST to 9:00 AM ESTTechnical Support
Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance.Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues.Provide guidance on resolving technical problems through step-by-step instructions and remote desktop support tools.Troubleshooting
Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls).Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts.Follow predefined procedures for incident and problem management, escalating complex issues to senior engineers when necessary.Escalation Management
Accurately categorize and prioritize tickets based on impact and urgency.Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution.Ensure clients are regularly updated on the status of their tickets, particularly for escalated incidents.Documentation and Reporting
Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges.Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams.Document recurring issues to identify trends and assist in proactive problem management.System Monitoring and Alert Response
Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools.Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required.Assist in the implementation of basic security measures, such as patch management, vulnerability scans, or configuration reviews.Communication and Client Relationship Management
Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience.Provide clear and concise explanations to non-technical clients about issues and resolutions.Establish trust and rapport by demonstrating reliability, technical expertise, and a customer-focused approach.Tool and System Utilization
Operate ticketing systems efficiently to track, update, and resolve client issues.Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support.Ensure adherence to the MSSP's standard operating procedures and security protocols.Education and Awareness
Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use.Raise awareness among clients about potential security threats and preventative measures to reduce risk.Continuous Improvement
Provide feedback on recurring client issues to improve internal processes and tools.Participate in training sessions to develop technical and interpersonal skills, keeping pace with the evolving IT and cybersecurity landscape.Technical Skills:
· Operating Systems:
Proficiency in Windows 10/11 for end-user support.Expertise in managing and troubleshooting Windows Server environments (e.g., Active Directory, Group Policies).· Virtualization:
Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management.Firewalls and Security:Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices.Networking:Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols.Ability to support and maintain network switches, routers, and wireless access points.Ticketing Systems:Familiarity with IT ticketing systems for incident management and service requests.Cloud Platforms:Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint.Understanding of Azure and AWS for cloud resource management and services.Multi-Factor Authentication (MFA):Configuration and administration of Duo or similar MFA solutions.Cybersecurity Tools:Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events.Expertise in deploying and managing Anti-Virus solutions to protect endpoints.Backup Solutions:Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda).General IT Knowledge:Ability to quickly diagnose and resolve hardware and software issues.Strong familiarity with industry best practices for system and network security.
Qualifications:
High school diploma or equivalent; associate degree in IT or related field preferred.Proven experience in a helpdesk or similar role is highly desirable.Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.Strong problem-solving, troubleshooting, and critical thinking skills.Excellent communication, interpersonal, and customer service abilities.Ability to work independently and as part of a collaborative team.Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures.Benefits:
Competitive salary based on experience.Opportunities for professional growth and career advancement.Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning.Requirements:
Must be willing to undergo a background checkMust have authorization to work within the U.SMust be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk Engineers Read Less