A Hospitality Agent is stationed at the front desk and greets and assists Guests (customers of the hotel) during their stay. The Agent communicates hotel amenities to potential Guests and will employ sales tactics to sell any available room inventory, take reservations, answers telephone calls and is responsible for cash receipts and accounting of such receipts during their assigned shift. The Agent will work with Management to manage and sell room inventory.
I. Provide courteous Guest service and respond promptly and politely to Guest’s requests, questions, or complaints.
II. Review front desk log book and note/follow-up on any special problems, guest requests/complaints, VIP arrivals and other special instructions from previous shift(s). Make applicable entries and communicate such issues for each shift accordingly.
III. Review and maintain the GRID – Graphical Room Inventory Display to correspond with stayovers, checkouts
IV. Ensure that Guest payments are handled correctly, maintaining individual cashier responsibility and accountability once you have taken over shift ownership.
V. Answer the telephone switchboard within five rings, using a professional and proper greeting with a warm and friendly tone.
VI. Provide courteous reservation services to Guests, utilizing the correct forms and methods. Ensure that the reservations are accurately depicted in the GRID. Know and quote a range of rates, per the property’s rate schedule, using techniques to maximize sales. Check in and Check out guests.
VII. Handle Guest complaints in a courteous and encouraging manner.
VIII. Perform daily audits and ensure that credit card authorizations or other forms of payment received for each folio is accurate.
\nCompany DescriptionPerigon Hospitality is a full-service hotel management company based in San Francisco, California that operates boutique style independent hotels in California’s top tourist destinations. With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels. With such principles focused on deploying resources focused on achieving hotel owner’s business goals, Perigon Hospitality has demonstrated years of success for its clients.
We offer a range of services for hospitality owners that need assistance with hotel operations, marketing, technology and distribution, revenue management, human resources and legal support. We have the capability and resources to manage everything from small motels and limited service properties, to boutique hotels and full-service hotels.
Company DescriptionPerigon Hospitality is a full-service hotel management company based in San Francisco, California that operates boutique style independent hotels in California’s top tourist destinations. With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels. With such principles focused on deploying resources focused on achieving hotel owner’s business goals, Perigon Hospitality has demonstrated years of success for its clients.\r\n\r\nWe offer a range of services for hospitality owners that need assistance with hotel operations, marketing, technology and distribution, revenue management, human resources and legal support. We have the capability and resources to manage everything from small motels and limited service properties, to boutique hotels and full-service hotels. Read LessJob Description:
To be responsible for cleaning and tidying the hotel bedrooms. In doing so, they must:
Do the domestic work required, including changing the bedding and cleaning and replenishing the bathroomCheck the general condition of the room and notify Maintenance of any malfunction or damageClean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.Dust and polish furniture and equipment.Keep storage areas and carts well-stocked, clean, and tidy.Polish silver accessories and metalwork such as fixtures and fittings.Remove debris from driveways, garages, and swimming pool areas.Replace light bulbs.Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.Sort clothing and other articles, load washing machines, and iron and fold dried items.Sort, count, and mark clean linens, and store them in linen closets.Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.Assign duties to other staff and give instructions regarding work methods and routines.Request repair services and wait for repair workers to arrive.Deliver television sets, ironing boards, baby cribs, and roll-away beds to guests' rooms.Disinfect equipment and supplies, using germicides or steam-operated sterilizers.Hang draperies, and dust window blinds.Move and arrange furniture, and turn mattresses.To be responsible for the linen and equipment supplied for his or her useTo ensure that hospitality standards and procedures are appliedAttention to detail: working carefully within the minimum timeTeam workingOrganization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel proceduresDiscretion: not disturbing guestsNo previous experience requiredDesired Profile:
Applicants must be of legal age and be citizens of the United States or provide applicable legal permission to work. Applicants will undergo drug testing before hire. All jobs are at will and may be seasonal.
Benefits of working with Yosemite Westgate Lodge:
Great staff and management at Yosemite Westgate Lodge provide an ideal work environment.
\nCompany Description
Perigon Hospitality is a full-service hotel management company based in San Francisco, California that operates boutique style independent hotels in California’s top tourist destinations. With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels. With such principles focused on deploying resources focused on achieving hotel owner’s business goals, Perigon Hospitality has demonstrated years of success for its clients.
We offer a range of services for hospitality owners that need assistance with hotel operations, marketing, technology and distribution, revenue management, human resources and legal support. We have the capability and resources to manage everything from small motels and limited service properties, to boutique hotels and full-service hotels.
Company DescriptionPerigon Hospitality is a full-service hotel management company based in San Francisco, California that operates boutique style independent hotels in California’s top tourist destinations. With over 50 years of hotelier experience, the principals of Perigon Hospitality bring a deep-rooted understanding of hospitality, real estate, management and technology to the operations of hotels. With such principles focused on deploying resources focused on achieving hotel owner’s business goals, Perigon Hospitality has demonstrated years of success for its clients.\r\n\r\nWe offer a range of services for hospitality owners that need assistance with hotel operations, marketing, technology and distribution, revenue management, human resources and legal support. We have the capability and resources to manage everything from small motels and limited service properties, to boutique hotels and full-service hotels. Read Less