We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team!
The Service Dispatcher Supervisor will schedule and monitor service calls for service technicians and Electronic Security customers, and provide excellent customer service to our clients. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.
This position will also have leadership responsibilities, including overseeing and guiding the Centralized Dispatch Group to achieve their goals.
What You'll Be Doing:
Scheduling of service calls and assignment of job duties for technicians Communicate professionally with customers and techs on status of service calls. Track, update and maintain status of calls/service tickets in Service Queue and customer accounts. Track and report all service work done. When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.Additonal Management Duties:
Work closely with the Sr. Manager, Operations Support in developing procedures and guidelines for the Centralized Dispatch Group. Work with, train, and guide the Centralized Service Dispatch Group towards the following: Calling on newly created tickets within 90 minutes. Ensuring appointments are scheduled within 24 hours of service request. Immediately notifying customers and clients when a technician is going to be late or will not make the appointment. Ensuring proper follow-up with customers regarding any tickets that will be open for an extended period of time by noting weekly. Ensuring notes are being added to tickets so anyone in the company (i.e. Customer Care, Central Station, Management, Sales Rep., etc.) can pull up a ticket and identify the status and advise a customer. Oversees the ticket queues, appointments and call queues to ensure everyone is working in a uniform fashion Reviews/updates payroll as needed. Reviews/approves PTO requests. Listens in on live and previously recorded phone calls for quality control. Maintains and provides trainingWhat You'll Need:
High school diploma or general education degree (GED) is required Two years related experience/training in alarm monitoring or scheduling is preferred. Previous team management or supervisory experience preferred. Strong attention to detail Strong Communication skills, both written and spoken Ability to interpret notes in accounts and instructions given Ability to multi-task and problem solve Work cohesively in a team environmentObjectives :
Supervise teams of security officers at multiple locations Travel between locations to check on security officers and sites Ensure security officer coverage at job sites and officer compliance based on company and client policies facilitate communication and support with Per Mar clients and Per Mar management Provide immediate support to Per Mar clients due to emergency incidents Per Mar provides a company vehicle, cell phone, and laptop.Responsibilities :
Provide support for security officers during shift Assist with the training of new security officers and with ongoing training for existing officers, per site location specifics Conduct client property checks and respond to and investigate commercial building alarms at Per Mar client facilities in the greater Madison area Collaborate with clients and Per Mar staff to ensure operational success Communicate with clients and Per Mar Operational Managers regarding incidents and security officer coverage Provide security in situations where coverage is not availablePreferred Qualifications:
Skilled with computers, security equipment, and surveillance systems Must have at least 2 years of previous security experience Ability to write clear and concise activity and incident reports Previous law enforcement or military service Proactive, engaged, and hands-on attitude Must have a driver's license Must have a Wisconsin Security License.Equal Employment Opportunity Employer / Veterans / Disabled
Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.
Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.
We are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not requiredWe are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
Enticing Compensation PackageGUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results. A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package. Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real. Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success. Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.As a Territory Sales Representative, you'll:
Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory. Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve. Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals. Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities. Remain Engaged- Attend sales meeting, training programs, and get involved in community events.Who we're looking for:
Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent. You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution. No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed. Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!Qualifications:
Driven & Results-Oriented - sales experience can be a plus, but is not required. Valid Driver's License - Paired with a good driving record. Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels. High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not required