The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours.
Duties & ResponsibilitiesPerform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Three to five (3-5) years of service industry experience.Valid Driver's License.In-depth knowledge of automotive service, maintenance and parts.Strong understanding of service center operations, safety standards and customer service best-practices.Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.Strong mentoring, coaching, and training skills.Conflict resolution and problem-solving skills.Ability to handle escalated customer issues with professionalism and confidence.Ability to coach and guide less-experienced team members while maintaining personal workload.Ability to identify process improvements and contribute to service center performance goals.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.BenefitsMedical, dental, and vision benefitsLife insuranceShort Term DisabilitySupplemental benefits401(k) with company matchPTO and holiday payOn-demand pay partner (DailyPay)Reduced benefits available for part-time team membersPay Range$11.00 to $18.00 per hour based on experienceSales commission, monthly bonus potentialFlat Rate on labor hours producedAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.One year of sales experience preferred.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Strong verbal communication skills.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessResponsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & ResponsibilitiesMaintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.Partner with the Fleet business team to maintain and build Fleet service customer relationships.Advise associates, technicians, and customers on tires, parts and service programs.Effectively communicates with all store associates, managers, and customers.Key holder and responsible for basic and detailed opening and closing responsibilities.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.Valid Driver's License.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.BenefitsMedical, dental, and vision benefitsLife insuranceShort Term DisabilitySupplemental benefits401(k) with company matchPTO and holiday payOn-demand pay partner (DailyPay)Reduced benefits available for part-time team membersPay Range$64,300 to $95,000 per year based on experienceCommission and Bonus potentialAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Read LessContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.One year of sales experience preferred.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Strong verbal communication skills.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.One year of sales experience preferred.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Strong verbal communication skills.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.BenefitsMedical, dental, and vision benefitsLife insuranceShort Term DisabilitySupplemental benefits401(k) with company matchPTO and holiday payOn-demand pay partner (DailyPay)Reduced benefits available for part-time team membersPay Range$15.92 to $19.80 per hour based on experienceSales commissionFlat Rate on labor hours producedAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.One year of sales experience preferred.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Strong verbal communication skills.Strong customer service skills.Ability to work Days, Nights, Weekends, Holidays.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.BenefitsMedical, dental, and vision benefitsLife insuranceShort Term DisabilitySupplemental benefits401(k) with company matchPTO and holiday payOn-demand pay partner (DailyPay)Reduced benefits available for part-time team membersPay Range$10.50 to $16.20 per hour based on experienceSales commissionFlat Rate on labor hours producedAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessSupport the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & ResponsibilitiesUnder the direction of the Store Manager of Service, assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicate with all store associates, management, and customers.In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.Key holder and responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.One year of automotive service sales experience preferred.Valid Driver's License.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessResponsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & ResponsibilitiesMaintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.Partner with the Fleet business team to maintain and build Fleet service customer relationships.Advise associates, technicians, and customers on tires, parts and service programs.Effectively communicates with all store associates, managers, and customers.Key holder and responsible for basic and detailed opening and closing responsibilities.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.Valid Driver's License.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.BenefitsMedical, dental, and vision benefitsLife insuranceShort Term DisabilitySupplemental benefits401(k) with company matchPTO and holiday payOn-demand pay partner (DailyPay)Reduced benefits available for part-time team membersPay Range$70,730 to $104,500 per year based on experienceCommission and Bonus potentialAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessThe Automotive Mechanic must professionally inspect, diagnose and repair tire and automotive services, while delivering an excellent customer experience. They are responsible for explaining technical diagnoses and needed repairs to co-workers and customers. The Mechanic is expected to continuously learn new technical information and techniques in order to stay updated with rapidly changing automotive technology and perform work in accordance with specifications. The Mechanic will also train and mentor co-workers as well as maintain clean and safe work areas.
Duties & ResponsibilitiesDiagnose and repair to specifications -- brake and hydraulic, exhaust, basic electrical, cooling system, suspension and alignment, perform all maintenance services.
Perform job duties of all lower job descriptions (General Service Technician).
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
Assist fellow technicians/mechanics in performing technical activities.
Keep store management aware of mechanical repair problems as they occur.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Knowledge, Skills, and AbilitiesWe expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
A High School Diploma or GED
6 months of automotive mechanical problem-solving and repair experience
Section 609 Certification PREFERRED
State Inspection license if applicable
High level of motivation, energy and a customer-focused attitude
Must have a valid driver's license
Successful completion of pre-employment background check
Availability to work days, nights, holidays, and weekends as needed
Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting.
Possesses fine motor skills to safely operate tools.
Climb up and down ladders to retrieve merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
BenefitsMedical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range$19.33 to $31.20 flat rate based on experience
Up to 20 labor hours guaranteed per week
Company funded ASE certifications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Read LessSupport the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & ResponsibilitiesUnder the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.Effectively communicates with all store associates, management, and customers.In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.Key holder and responsible for basic and detailed opening and closing responsibilities.Maintain an organized and neat shop.Adhere to all company policies, procedures, safety and environmental rules.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.One year of automotive service sales experience preferred.Valid Driver's License.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical DemandsMust be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by using telecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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