Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for a Business Operations Specialist. The Business Operations Specialist will support across client-facing intake and administrative coverage, finance operations, and internal systems support.
This is an in-person role based in Sparks, MD.
We'll Provide:
Robust benefits package including PTO, 401k, healthcare, dental, and vision.
Salary range of $58-65k annually.
Option for a hybrid work environment that supports work/life balance after the first three months.
Opportunities for continued growth, learning, and creativity.
What You'll Do:
Provide phone coverage reinforcement and client intake support.
Support accurate triage of inbound requests and ensure complete, clearly documented service tickets are created to support smooth resolution by the appropriate teams.
Learn and provide backup coverage for essential AR/AP workflows to support continuity during absences and prevent leadership bottlenecks.
Support vendor management workflows, including maintaining vendor records, invoice routing support, and documentation cleanliness.
Support ongoing knowledge management efforts by maintaining internal templates, SOPs, and process resources.
Support internal documentation upkeep tied to HR and employee enablement resources like handbook updates, internal process resources, and IT Lab content upkeep.
Provide operational support within Rippling (HR Information System)
Skills You'll Need:
4 years of experience in business operations, administrative operations, client coordination, or support roles requiring high accuracy, ownership, and cross-functional backup responsibility.
Prior experience supporting finance-adjacent workflows such as vendor management, accounts payable support, bill pay coordination, expense management, or invoice processing.
Demonstrated ability to create and maintain clear process documentation, templates, and SOPs.
Comfort with phone-based client and vendor communication and fast-paced intake workflows.
Experience working in a Managed Service Provider (MSP) or IT services environment, or another high-volume, ticket-based service environment preferred.
Familiarity with PSA tools like HaloPSA, and Rippling or similar HRIS, preferred.
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QJOF7O62C/landing?u=1182753
Read LessAre you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Level 3 Infrastructure Engineer. The L3 Infrastructure Engineer will diagnose and resolve the most advanced incidents, designing stable and secure network architectures, and support field teams with expert-level guidance. This is a remote role.
We'll Provide:
Robust benefits package including PTO, 401k, healthcare, dental, and vision.
Salary range of $110-130k annually.
Remote work environment that supports work/life balance.
Opportunities for continued growth, learning, and creativity.
What You'll Do:
Network & Security Leadership: Act as the top escalation point for complex networking and firewall issues, leading design, deployment, optimization, and security hardening across multi-tenant environments.
Advanced Incident Resolution: Resolve high-severity incidents as final escalation, perform root cause analysis, and drive long-term preventive and scalable solutions.
Proactive Infrastructure Optimization: Monitor environments, implement preventive maintenance, improve alerting and baselines, and support automation for reliability, performance, and security.
Client & Project Support: Serve as a senior technical contact for clients, contribute to system design and project execution, and support hybrid and cloud deployments.
Team Enablement & Documentation: Mentor support teams, collaborate across departments, and maintain high-quality technical documentation and knowledge bases.
Skills You'll Need:
5+ years in IT systems administration or advanced support roles, with 2+ years in a Tier 3 escalation-level position, and at least 1 year of experience with a Managed Services Provider (MSP)
Advanced networking and firewall experience, preferably with Ubiquiti/UniFi and Cisco.
Strong knowledge of VLANs, routing protocols, VPN technologies, wireless design, and network diagnostics.
Hands-on experience with virtualization platforms, cloud platforms (e.g., AWS, Azure), and RMM and MDM platforms.
Familiarity with backup and disaster recovery tools (Veeam, Datto).
Scripting abilities (PowerShell, Bash) for diagnostics and automation.
Proactiveness, and comfort being in a leadership role. This role does not have direct reports, but is the most senior escalation point on the support team and is responsible for guiding and decision making on tough problems.
Ability to participate in an on-call rotation.
Ready to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-PB4X7IG31/landing?u=1182753
Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Service Desk Technician. The Service Desk Technician will serve as the frontline for technical support, providing courteous and knowledgeable assistance to clients with a wide range of technical issues across workstations, networks, cloud platforms, and business applications. This is a hybrid role based in Sparks, MD.
We'll Provide:
Robust benefits package including PTO, 401k, healthcare, dental, and visionSalary range of $50-60k annuallyHybrid work environment that supports work/life balanceOpportunities for continued growth, learning, and creativityWhat You'll Do:
Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applicationsMaintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution processManage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessaryDocument troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systemsMonitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team successSkills You'll Need:
0–2 years of IT support or service desk experienceStrong customer service and communication skillsBasic knowledge of: Windows operating systems and Microsoft 365 suiteAbility to participate in rotating 5-hour Saturday swing shiftsExperience with ticketing systems and remote desktop tools is a plusCertifications: CompTIA A+, Network+, or equivalent certifications are preferred but not requiredReady to apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-4APARPRB8/landing?u=1182753
