Job DescriptionJob DescriptionTitle: Lead Full Stack EngineerEngagement: Feb – June Role Overview Our client is seeking a Lead Full Stack Engineer to support a telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both the internal team and a dedicated offshore development team based in India. The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines. Key Responsibilities • Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort • Drive development across front-end, back-end, and API layers, with strong DevOps awareness • Lead and unblock offshore engineers; provide technical direction without heavy handholding • Partner with Product and Agile PMs to iterate quickly and deliver incremental value • Troubleshoot complex, production-impacting issues (“firefighting” when required) • Ensure engineering execution does not become a bottleneck to program milestones • Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z-series mainframes • Maintain high standards for code quality, testing, and operational readiness Technical Environment • Frontend: Angular 17, TypeScript • Backend: GraphQL (Apollo Graph Router implemented at client), API development • Cloud: AWS-native stack • Telecom / Contact Center: NICE CXone, IVR flows, converged communications • Data: Legacy data routing to support transitional architectures • DevOps: CI/CD awareness, environment readiness, operational support Required Skills & Experience • 8+ years of software engineering experience, including full stack development • Strong hands-on experience with TypeScript (frontend andbackend development) • Proven experience leading distributed/offshore engineering teams • Telecom, converged communications, and/or call center platform experience strongly preferred • Experience with GraphQL, APIs, and modern cloud-native architectures • Comfortable operating autonomously in ambiguous, high-pressure environments • Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week) • Strong troubleshooting and problem-solving skills • DevOps mindset: understands deployment, environments, and operational risks Success Metrics • Initial pilot delivered by end of April (single branch) • Full rollout readiness by June, avoiding Avaya renewal risk • Engineering execution enables — not delays — program milestones • High-quality, testable, maintainable code with minimal rework
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