We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Starting at $20/hour with the opportunity to earn up to $5,000 in quarterly commission!
On-Site Location: Hollywood Casino St. Louis, Missouri
Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability, and customer profitability.
Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.
Achieves departmental sales and growth goals.
Monitors patron activity and profitability of all assigned players.
Must be effective in sales, up selling, spin selling, and cross-property selling.
Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.
Provides guests with hospitality arrangements, including rooms, food, and beverages, and assists with special requests at properties within the Penn Entertainment network.
Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation.
Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Provides assistance to the Manager as needed.
Provides professional representation at internal and external meetings and events.
Ensures interactions with internal and external guests follow the guidelines of customer service program.
Adheres to all Corporate and local policies, procedures, and operating guidelines.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
Must be at least 21 years of age.
Associate degree (A.A.) or equivalent from two-year College or technical school; minimum of one year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games; or equivalent combination of experience and education.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must successfully complete C.A.R.E or TiPS training.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
Stay in the Game. Follow Us.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary
$20.00 per hour.
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player's card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance.Promotes the Player's Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program.Expediently handles guest concerns, inquiries, and requests.This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.Understands and adheres to all property and departmental standards, policies, and procedures.Must be knowledgeable in all Marketing Services areas.Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.Handles reservation requests for invitational events, hotel, and concerts.Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.Performs a variety of record keeping, filing, indexing, and other general administrative functions.Operates a variety of communication equipment.Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.Responsible for offering and issuing casino complimentaries.Issues promotional amenities while maintaining accurate records and inventory controls.Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.Provides feedback on guests' satisfaction related to facility, programs, and services.Implements all property Customer Service requirements and any additional guest satisfaction skill requirements outlined by the department.Creates fun for guests appropriate to a casino environment.Maintains open communication with Marketing Services Supervisors and Department Manager.Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.All other duties and/or responsibilities as assigned.Bring Us Your Best.High School Diploma or equivalent required.Must be 18 years of age or over.Must have knowledge of computer programs and ability to toggle between different programs required to perform essential functions.Guest Service experience is preferred (length of experience commensurate with level of consideration).Must understand and speak the English language.Strong communication skills required; able to adjust communication style based on unique guest interactions and needs.Negotiation and persuasive communication skills are a plus.Accurate data entry skills required.Must be able to sit and/or stand for long periods at a time.Must display a passion for their duties.Must maintain a positive attitude and be a team player at all times.Ability to accurately prioritize, organize, and complete multiple tasks.Must take accountability for their own performance and growth.Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks.Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary$15.00 an hour
Read LessWe're always looking for talent that believes in having fun. At Penn Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers' visits and/or events including working the events.Answers calls and proactively assists customers (Internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner.Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.Responsible for educating patron's on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.Work in conjunction with other departments to facilitate/ plan casino events and promotions.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Adheres to all company, state, and regulatory policies and procedures.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.Maintain professional representation on behalf of the company at internal and external events as needed.Plan and execute monthly displays and decorations necessary for events and promotions.Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.Research and contact vendors for special needs as needed.Determine equipment needed for promotional activities and coordinate all details for the equipment.Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.Performs all other related and compatible duties as assigned.Follow all cleaning, sanitation and PPE position specific guidelines.Bring Us Your Best.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Must be proficient in Microsoft applications (Excel, Word, and Outlook).Must have an outgoing, energetic and enthusiastic attitude.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must be comfortable initiating conversations and creating a fun environment with our guests.Supervisory Responsibilities: This job has no supervisory responsibilities.
Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must obtain a First Aid/AED certification. Must successfully complete NMAST
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary17.00 per hr
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.- Operates assigned bank or window according to procedure.
- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
- Counts down bank or window at end of each shift and reconciles to the cage accountability.
- Ensures that all key control procedures are executed according to established guidelines.
- Ensures that contents of the banks are organized so they can be readily counted at shift changes.
- Prepares and completes all job-related paperwork as approved in the internal Control Submission.
- Assists with the NRT kiosk as needed in relation to emptying or filling the units.
- Participates in and attends meetings as requested.
- Completes Currency Transaction Reports as required by law.
- Conducts "Verifications" (doubles) to ensure the accuracy of transaction being paid.
- Maintains a clean, well-organized work area and environment.
- Maintains strict confidentiality in all company matters.
Bring Us Your Best.- High School Diploma or equivalent required.
- Must be able to speak, read, and write English fluently.
- Must have good math skills (add, subtract, multiply, and divide).
- Highly organized and detail-oriented.
- 10-key (calculator) skills a plus.
- General cashiering background or prior money handling experience required.
Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
We Love Our Work.Handles large amounts of money and maintains accountability over assigned bank.Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.Maintains communication with all departments, team members, and guests to ensure positive experiences.Bring Us Your Best.One year related experience in customer service preferredPrevious cash handling experience is preferredMust have strong guest service skills with the ability to demonstrate friendliness and enthusiasm.Ability to work flexible hours including evenings, weekends, holidaysAbility to work at a fast pace with a sense of urgencyStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary17.50 hr
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
STAY IN THE GAME. FOLLOW US.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.*FULL-TIME ONLY*
What does Hollywood Casino & Hotel have to offer?
Day 1 medical, dental, & vision benefits!Uber benefit for nearby metro stops.Recognition programs with cash rewards, gift cards, & more.Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member's children.As a Main Bank Cashier , you will:
Pay: $18.00 per hour plus tips (Average $1.50- $2 per hour) | Shift: Start time varies between 2:00 pm and 6:00 pm | End time varies between 10:30 pm- 2:30 am
Operates Main Bank according to approved procedures and policies.Verifies count sheet from previous shift.Counts down bank at end of each shift and reconciles to the Main Bank accountability.Completes transfers amongst Cashiering, Slots, and Table Games locations.Completes daily banking deposits of cash, checks, and U.S. coin.Buys hard and soft drop from Count Rooms.Verifies all cash transferred from Soft Count or delivered from Bank.Verifies and accounts for all daily banks through department's procedures.Operates Chip Bank according to approved procedures.issues and receives Table Fills and Credits.issues and receives Chip Transfers to/from Cashier locations.Expediter for Casino Cage procedures.Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.Bring Us Your Best.Applicant must be 21 years of age or older. Must be able to work any day of the week and any shift, including holidays and weekends .High School Diploma or equivalent required.Minimum 1-2 year(s) of cash handling experience strongly preferred within high-volume industries.Must have excellent customer service/communication skills.Knowledgeable in data entry; ability to read and interpret output from a computer.Must pass background check and MO Gaming License Process.Must present a well-groomed appearance.Mathematical abilities including addition and subtraction/accurate record keeping strongly required.Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).Must be able to bend, twist, turn, push, and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs. or more.Must be able to stand for prolonged periods of time or entire shift.Must be able to work at a fast pace and in stressful situations.is able to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.Must be able to read, write, speak, and understand English.Must be able to maneuver around office areas, effectively work in high traffic areas, and respond to visual and aural cues.Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting SalaryUp to $20.00 per hour
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.Responsible for fostering a fun environmentResponsible for being a gracious host to all internal and external guestsResponsible for promoting a positive influence in the community and participating in company-sponsored eventsAccurately completing and updating electronic MTL/MIL transactionsAccurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of managementFlexibility with schedule, perform any cashiering duties as needed, or as instructed by member of managementUnderstands and performs department objectives, standards, and guidelinesPossess thorough knowledge of casino policies for all cashier areasMaintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasksMaintain security and accountability over all funds, including, but not limited to chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperworkObserve and verify funds received and disbursed to other departments, guests and transactions between cashiersVerify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit reviewAccurately complete transactions with Internal customersAccurately process and record Unclaimed and regular JackpotsMaintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and CashiersThorough knowledge of the paid in/out guidelinesWork with Vault to ensure timely process of buys; accurately receive "drops" and complete other transactions from the Count Team.Answer phone calls with proper phone etiquetteAccurately process and verify depositsBring Us Your Best.Must have an outgoing, energetic and enthusiastic attitudeMust enjoy hosting othersMust be comfortable initiating conversations and creating a fun environment with our guestsHigh school diploma or equivalentAttention to detail and proficient in Microsoft applications (Excel, Word)Willing to learn and be adaptableStrong interpersonal skills and ability to work independentlyAbility to accurately identify and cash different denominations of gaming tokens, currency, chips, etc.Ability to communicate effectively with patrons, subordinates and all levels of employeesUnderstanding of property and department policies and proceduresAccounting background helpfulAccurately process Fast Cash Ticket Redemption, end of shift processAbility to handle multiple priorities in a fast-paced environmentWilling to work various shifts and days offAbility to work in an environment of various levels of noise and large crowds and stand on feet for long periods of time shiftPerformance in this position must be pleasant, efficient, an honest manner at all times.Observe and verify funds received and disbursed to other departments, guests and transactions between cashiersPhysically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spacesStay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary$18.67 per hour
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.Major Job Duties: The following and other duties may be assigned as necessary:
Adhere strictly to all Gaming regulations.Verify cash turn ins from operating departments.Verify several types of cash paid outs.Verify cashier's banks.Prepare accountability to determine daily revenue.Prepare daily bank deposit on revenue.Cash customer checks cashing within prescribed limits.Ensure all transactions are accurate.Must provide courteous and friendly service to all staff and guests.Perform related work as requested.Enroll new members in the Players Club and assist existing members.Effectively communicate the benefits of Players Club membership to all guests.Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.Participate and assist in any needed capacity with all casino and property-wide events.Maintain knowledge of other departments and M Resort entities, their location and how to reach a particular supervisor or manager.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Bring Us Your Best.Experience:
Minimum 1-year main Cage and/or Player Club experience.Exceptional customer service focus including attention to producing quality results.Knowledge of Player Services operation.Full knowledge and understanding of company and departmental rules and regulations, policies, and procedures.Skill in establishing and maintaining effective working relationships with co-workers.Knowledge of Title 31.Ability to maintain confidentiality of sensitive information.Education: High School diploma or equivalent.
Skills: Language Skills:
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.
Reasoning Ability:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificate/License: Gaming License
Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary$15.50
Read LessWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
We Love Our Work.To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet.Properly record all transactions in the Point-of-Sale system.Accurately handle all cash, checks, credit card, gift certificates and comp transactions.Maintain on a daily basis a high level of cleanliness in the retail outlet.Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs.Assist in stocking and recording stock for all vending machines.Straighten, dust, and organize retail outlet when there are no guests.Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform.Responsible for knowing all new policies and procedures in the retail outlet.Adhere to all policies and procedures for the retail outlet.Complete physical inventory each month requiring lifting, counting and using a stepladder.Merchandise products and new arrivals.Repack merchandise as seasons change, accurately recording merchandise as it is packed.Bring Us Your Best.High School Diploma or GED preferred.Retail or customer service experience preferred.Ability to work in a fast paced environment.Must have excellent guest service skills.Must have basic computer skills.Stay In The Game. Follow Us.We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Starting Salary$12.00
Read Less