Pay: $19.00 - $22.00 per hour
Pella Windows & Doors of Dayton
FIELD WINDOW & DOOR TECHNICIAN
Job Summary
We are looking for a driven, self-disciplined, self-motivated individual that will be responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. Providing solutions to our customers’ needs is a key component in upholding the reputation of the Pella brand. If you’re a determined individual with confidence and thrive on a challenge, we want you on our team!
General Responsibilities
· Treat people the way you want to be treated.
· Value customer relationships and go the extra mile to satisfy them.
· Carry yourself in a manner which represents Pella as the #1 brand in the market.
· Exceed customer expectations
· Handle customer requests or concerns in a timely manner.
· Adhere to all policies and exhibit the highest standard of personal ethics.
· Performs and completes service tasks as assigned, on Pella products in the field
· Problem solves and diagnoses difficult issues in the field.
· Provides customers with helpful information on the care, operation and maintenance of their Pella products.
· Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
· Conducts any necessary follow-up service work and communication to resolve all assigned service tickets.
· Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization.
· Collects payment from customer as required.
· Identifies and orders parts for follow-up service calls, and coordinates with the internal CSR team as necessary.
· Maintains assigned vehicle and coordinates with Manager as needed on vehicle maintenance requirements.
· Performs any other necessary task assigned by the direct manager/supervisor.
· Seeks out continuous improvement opportunities related to service processes
· Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
Success Factors
· Customer focused
· Detail oriented
· Good communication skills
· Self-driven
· Problem solving skills
· Independent
· Organizational and time management skills, allowing for multitasking ability
· Strong work ethic
Job Qualifications and Requirements
· High School Diploma or GED
· Field service experience preferred
· Valid driver’s license
· Prior experience with power tools and basic hand tools preferred
· Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable
Benefits:
401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance Read LessPella Windows & Doors of Dayton
SIGN-ON Bonus
Window and Door Subcontractor Installers
Pella of Dayton is looking for top-notch, independent window and door installation subcontractors who are true masters of their craft. If you run a professional crew and are committed to providing superior service, we want to partner with you.
What We Offer:
Sign-On BonusSteady, Year-Round Work: Consistent volume with a premium brandNo Marketing Costs: Enjoy profitable work without spending a dime on advertising or sellingFlexibility: Installation schedules designed to work around your existing business operationsPella Certified Training: Get official, brand-certified training to elevate your crew & skills and efficiencyExcellent Compensation: Competitive pay, sign-on bonus, materials provided, and quarterly incentivesRequirements:
Must have an active LLC/EIN and carry full insurance (General Liability, Auto, and Workers’ Compensation)Must possess an EPA/Lead CertificationExcellent, verifiable carpentry and window/door installation experienceOwnership of your own reliable truck, trailer, and professional toolsSuccessful completion of a standard background checkCompetitive Pay | Year-Round Work | Quarterly Incentives | Materials Provided
Apply today to partner with a premium brand and fill your schedule!
Read LessCompany Overview
At Pella Windows & Doors of Dayton, we’ve been proudly serving the Greater Miami Valley for over 56 years. We are known for high-quality products, exceptional customer service, and a strong, people-focused culture. Be part of a winning team that emphasizes professional growth, development, and delivering the Pella Promise to every homeowner.
Position Summary
The Installation Support Technician plays a vital role in ensuring customer satisfaction by troubleshooting, resolving installation issues, and supporting our installation and service teams. This role requires a hands-on problem solver with strong construction knowledge, customer service skills, and the ability to work independently in the field.
Responsibilities & Accountabilities:
Respond to installer or service requests for assistance on job sites.Perform and complete recovery service tasks to bring projects to successful resolution.Troubleshoot problem installations and communicate findings to the Install Manager.Deliver missing parts, materials, or products to job sites to ensure first-time completion.Make emergency repairs or adjustments as needed.Communicate effectively with customers, setting realistic expectations and serving as a professional Pella representative.Take accurate measurements when necessary to support recovery and installation efforts.Follow Pella safety requirements by keeping work areas neat, wearing required safety gear, and reporting safety concerns.Qualifications:
High School Diploma or GED (required).2+ years of building/construction experience (required).Valid driver’s license with an acceptable driving record (required).Strong problem-solving and troubleshooting skills.Excellent communication, interpersonal, and customer service skills.Ability to work independently with minimal supervision.Basic computer/technology skills.Be able to lift products, assist with service, and make repairs as needed.Schedule:
Monday to Friday, with occasional flexibility depending on project needs.Benefits:
401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offTools providedVision insurance Read Less