About the role:
PBS Facility Service is in search of a Director of Concierge. This pivotal role entails overseeing and guiding a team of doorman supervisors, ensuring the delivery of top-tier services to our clients. We are seeking an individual with exceptional leadership skills, a knack for making strategic decisions, and a passion for creative problem-solving. The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly performance benchmarks, with a strong emphasis on customer management.
What you will do:
Leadership & Team Management:
Lead the team of doorman supervisors, fostering a culture of excellence and teamwork.
Set departmental goals and expectations for all teams, ensuring a consistent, high-quality service delivery.
Ensure that all teams are well-trained, knowledgeable, and equipped to handle various responsibilities and requests.
Operational Efficiency:
Streamline front-of-house operations to ensure smooth guest and resident transitions, timely responses, and efficient task completion.
Devise and implement strategies to refine the concierge and doorman services, optimizing resource allocation and service processes.
Scheduling & Staffing:
Manage the rostering and scheduling of doormen, concierge professionals, and doorman supervisors, ensuring optimal staffing levels across all shifts.
Develop and monitor performance metrics for all teams to ensure continuous improvement and client satisfaction.
Client Liaison & Collaboration:
Build and maintain strong relationships with facility managers and clients, understanding their unique needs and preferences, and tailoring services accordingly.
Foster close collaboration with maintenance, and other relevant departments to ensure seamless and integrated service delivery.
Training & Development:
Implement regular training initiatives for all teams, ensuring they are updated with the latest company protocols, industry standards, and service etiquette.
Design and execute a robust training program to ensure that the combined team is knowledgeable, professional, and equipped to handle a wide range of requests.
Budgeting & Reporting:
Oversee the concierge and doorman services department's budget, ensuring cost-effective and efficient operations.
Prepare and present regular performance and incident reports to senior management, showcasing improvements and areas of excellence.
Complaint Resolution & Feedback:
Address and resolve any grievances or feedback from property management, residents, visitors, and guests in a timely and professional manner.
Implement systems for gathering feedback from building occupants and use this information to refine and enhance the combined front desk services.
What you need to be successful:
Bachelor’s degree in hospitality management, or a related field preferred.
Proven experience in both doorman and concierge management roles, with a strong track record of leadership and service excellence.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
A commitment to continuous improvement and exceeding client expectations.
Join our team and play a vital role in delivering outstanding front-of-house services that elevate our clients' facilities and enhance the overall experience for residents, visitors, and employees.
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.
Job Title: Controller
Company: PBS Facility Services
Location: Brooklyn, NY
Employment Type: Full-time
About Us
Job Title: Controller
Company: PBS Facility Services
Location: Brooklyn, NY
Employment Type: Full-time
About Us
Founded in 2005 by Joel Berkovic, PBS Facility Services leverages over two decades of experience in commercial building services. Our goal is to deliver customized facility services that not only meet but exceed our customers' high standards, allowing them to concentrate on their core business operations.
About the Role
At PBS Facility Services, our Accounting team plays a crucial role in contributing to the growth and success of our organization. As the Controller, you will lead and expand the Accounting team, serving as a key driver behind PBS Facility Services' continued achievements. Reporting directly to the Founder & CEO and working closely with the COO, you will oversee accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting. We are seeking an ideal candidate with a minimum of a bachelor's degree in accounting or business and a minimum of 7 years of experience in a similar position.
What You'll Do
Provide oversight for all accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting.
Manage the monthly, quarterly, and annual financial close process.
Analyze financial data and provide valuable insights to management.
Develop and implement accounting policies and procedures.
Manage cash flow and forecasting activities.
Ensure compliance with accounting principles, tax regulations, and legal requirements.
Cultivate relationships with external auditors and tax advisors.
Lead and mentor the accounting team, comprising accounts payable, accounts receivable, and billing specialists.
Expand the accounting department, aiming for a team of 6 professionals.
Oversee P&L and FP&A responsibilities.
Prepare financial statements and reports.
Track key metrics, including revenue, labor cost, gross profit margin, billable hours, utilization rate, average bill rate, accounts receivable, accounts payable, and budgets.
Collaborate with other departments to enhance financial processes.
Report directly to the CEO.
About the Role
At PBS Facility Services, our Accounting team plays a crucial role in contributing to the growth and success of our organization. As the Controller, you will lead and expand the Accounting team, serving as a key driver behind PBS Facility Services' continued achievements. Reporting directly to the Founder & CEO and working closely with the COO, you will oversee accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting. We are seeking an ideal candidate with a minimum of a bachelor's degree in accounting or business and a minimum of 7 years of experience in a similar position.
What You'll Do
Provide oversight for all accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting.
Manage the monthly, quarterly, and annual financial close process.
Analyze financial data and provide valuable insights to management.
Develop and implement accounting policies and procedures.
Manage cash flow and forecasting activities.
Ensure compliance with accounting principles, tax regulations, and legal requirements.
Cultivate relationships with external auditors and tax advisors.
Lead and mentor the accounting team, comprising accounts payable, accounts receivable, and billing specialists.
Expand the accounting department, aiming for a team of 6 professionals.
Oversee P&L and FP&A responsibilities.
Prepare financial statements and reports.
Track key metrics, including revenue, labor cost, gross profit margin, billable hours, utilization rate, average bill rate, accounts receivable, accounts payable, and budgets.
Collaborate with other departments to enhance financial processes.
Report directly to the CEO.
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.
PBS Facility Service, a leading provider of facility management and janitorial services based in Brooklyn, NY, is seeking an experienced Sales Manager to drive our business growth. This role is pivotal in overseeing our current portfolio and spearheading expansion initiatives within the tri-state area (New York, New Jersey, Connecticut). The Sales Manager will play a crucial role in developing and executing strategic sales plans, building strong client relationships, and ensuring the highest level of client satisfaction.
Who you are:
As the Sales Manager, you will be responsible for leading and managing the sales team, setting and achieving ambitious sales targets, and expanding our market presence. You will work closely with other departments, including operations and customer service, to ensure seamless service delivery and optimal client experiences. The ideal candidate will have a proven track record in sales within the facilities management or janitorial services industry, be highly motivated, and possess excellent leadership and organizational skills.
What you will do:
Lead and manage daily sales operations, ensuring alignment with company goals.
Oversee and nurture the existing client portfolio in the expanded regional area (NY, NJ, CT, PA, etc.), ensuring high levels of client satisfaction and retention. Identify, and pursue new business opportunities, expanding our footprint within the region.
Collaborate with the operations team to ensure seamless service delivery and meet client expectations.
Develop and implement strategic sales plans to achieve and exceed revenue targets.
Develop and grow key verticals, including doorman and concierge, porter, and handyman services.
Analyze market trends and competitor activities to inform sales strategies.
Prepare and present comprehensive sales reports and forecasts to senior management.
Build, train, manage, mentor, and motivate the sales team to achieve high performance and professional growth.
Oversee the effective use of the company CRM system, ensuring accurate and up-to-date records, and leveraging CRM data to drive sales strategies.
What you will bring:
5-8 years of experience in a senior sales role, such as Sales Manager or Accounts Manager, preferably within the facilities management or janitorial services sector.
Proven track record of meeting or exceeding sales targets and driving business growth.
Exceptional communication skills, both written and verbal, with a strong ability to listen and understand client needs.
Strong organizational skills, including project management, scheduling, prioritization, and delegation.
Ability to analyze sales data and key performance indicators to drive strategic decisions.
Experience with CRM systems, with the ability to oversee and ensure their effective use.
Bachelor’s degree Business Administration, or a related field a plus.
Demonstrated ability to lead and inspire a high-performing sales team.
Highly motivated and goal-oriented, with a passion for business development and client relationships.
Experienced in the facilities management or janitorial services industry, with a deep understanding of market dynamics.
Skilled in building and maintaining strong client relationships, with a focus on delivering exceptional service.
Capable of working independently and as part of a team, with a proactive approach to problem-solving and decision-making.
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.
We are looking for a Porter to serve our facilities.
Porter responsibilities include carrying guests’ luggage, fixing minor issues (like changing light bulbs) and cleaning building areas, including entrances. To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly. Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.
Ultimately, you’ll ensure our building is safe, clean, and inviting.
Responsibilities
Sweep and mop floors and vacuum carpetsEnsure building entrance is always free of clutterDirect guests to the reception area or the appropriate office/roomFix minor technical issues, like changing bulbsReport damages, call technicians and monitor repairsMaintain stock of cleaning suppliesComply with health and safety regulationsFollow evacuation rules in case of emergencies
Requirements and skills
Concierge & Front Desk Operations Manager – (Multi-Site)
Company: PBS Facility Service
Location: Brooklyn, NY (Tri-State Area Portfolio)
About the Role
The Doorman Supervisor plays a key leadership role within PBS Facility Service, overseeing multiple luxury residential properties across the tri-state area. This position is responsible for ensuring that every building’s doorman and concierge team delivers exceptional service, adheres to PBS’s operational standards, and maintains the highest level of professionalism.
This role requires a confident, hands-on leader who thrives in fast-paced environments, can make critical decisions under pressure, and understands the balance between hospitality and security. The ideal candidate will serve as both a mentor and an enforcer - developing team members through coaching and training, while also holding them accountable to PBS’s expectations and client requirements.
What You Will Do
Manage and motivate a team of doormen and concierge staff across assigned properties. Conduct regular site visits to monitor performance, ensure coverage, and provide coaching where needed. Create and distribute biweekly schedules. Manage daily attendance, missed punches, and emergency coverage requests, ensuring all sites remain staffed without interruption. Train new hires and conduct refresher sessions using PBS service standards, including the Concierge Smile Guide and building-specific SOPs. Ensure that all employees project a professional image, communicate effectively, and follow building policies. Build strong relationships with property managers, supers, and residents. Address complaints promptly and professionally, ensuring quick resolution and client satisfaction. Review daily shift reports, incident summaries, and CCTV events. Document issues accurately and escalate them as appropriate to Operations or HR. Enforce adherence to Local 32BJ contract requirements, prevailing wage rules, and PBS policies. Ensure compliance with safety, security, and confidentiality standards. Utilize company’s digital platforms for scheduling, attendance audits, and reporting. Maintain up-to-date records of employee communications, disciplinary actions, and site observations. Conduct building walkthroughs to ensure lobby presentation, uniform standards, and guest interaction meet PBS’s service expectations. Provide regular feedback to the Operations team to continuously improve service quality.
What It Takes to Be Successful
Proven ability to lead by example, inspire professionalism, and foster accountability across a diverse team. Strong verbal and written communication skills, with the ability to manage sensitive conversations and convey professionalism in all interactions. Exceptional time management and follow-through skills, with the ability to balance multiple sites, shifting schedules, and high-priority client requests. Calm and resourceful under pressure. Able to resolve personnel, tenant, or operational issues quickly while maintaining PBS’s reputation for reliability and service. Proficiency with scheduling and HR systems. Comfortable with reporting tools and digital communication platforms. Minimum of 3–5 years in a supervisory or management role within the hospitality, building services, or residential property management industry. Experience in union environments (Local 32BJ preferred) is a plus. Must own a vehicle and possess a valid driver's license. Flexibility to work evenings, weekends, and respond to emergencies as required.
Why PBS Facility Service
At PBS, we believe that every interaction at the front door sets the tone for the resident experience. Our supervisors play a key role in maintaining that standard of excellence - ensuring every doorman represents our brand with professionalism, warmth, and integrity. If you take pride in leadership, service, and accountability, we invite you to join our team.
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.SUPERVISOR JOB DESCRIPTION
JOB SUMMARY
As a supervisor, you will be responsible to effectively direct, manage, train and re-train the team as needed and manage the team. The ability to exercise good judgment in a variety of situations. In addition, multi-tasking, team-building as well as strong leadership skills are a must. Other critical success factors for this role include the ability to think-outside- the- box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities and conduct oneself professionally at all times.
JOB REQUIREMENTS
· Drive the team to meet daily and weekly performance standards.
· Strengthen the team culture by acting as an example of aptitude, effectiveness and professionalism.
· Strong desire to be part of a team, while achieving personal and company goals.
· Drive the team to meet daily and weekly performance standards.
· Passion for problem solving, analyzing data and identifying potential employees
· Desire to drive beneficial change with an organization.
· Motivated to learn, both through training, independently, and adapting quick on learning new systems.
· Ability to effectively communicate and solve any critical situations.
· Ability to react and show leadership in a fast-paced, high-urgency situations.
· Ability to perform all above-mentioned duties
· Other duties as needed.
JOB DESCRIPTION
· Ability to be on call for emergencies or assistance 24/7
· Self-starter with the ability to multi-task and manage time without direct supervision.
· Personal appearance, business image.
· MUST speak and write English, speaking other languages is a Plus
· MUST read the shift log daily and monitor the cameras on daily basis.
· Assign personnel in the day to day activities (scheduling) and handling of emergency requests.
· MUST provide the team with the schedule every two weeks and keep updating as needed.
· Develop and maintain positive relationship with the team and attend team meeting as needed.
· Visit employees on regular basis on each site on different shifts to reach each employee, rotating every two weeks.
· Provide training to new hires and follow up on performance evaluation.
· Re-evaluate the employee skills and performance if necessary.
· Make sure the employees are following the Handbook regulations and the regulations of the building.
· Every conversation with employees MUST be documented.
· Handling any customer complain in timely manner and professional level.
· Punctuality on fixing and reviewing clock in-out punches on daily bases.
· Record and address any attendance issues, report to HR department any warning notice before approaching the employee.
· Any employee request for PTO available, the supervisor should send an email to Payroll department, using the correct form.
· Request forms for sick, day off, and vacation MUST be provided by the supervisor.
· All incident report filled out upon occurring, MUST be reported to HR.
· All the warnings and terminations MUST be sent to HR, which should have three signatures; supervisor and HR, OR two supervisors and the employee.
If the employee refuse to sign the warning, the warning still valid as long as it contains two signatures of the employer.
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.Job Summary:
PBS Facility Service is seeking a Doorman Supervisor that will be responsible for managing and supervising a team of doormen, ensuring that they provide quality services to clients. This role requires an individual with strong leadership skills, the ability to make critical decisions, and a passion for problem-solving. The supervisor will be responsible for training and re-training team members as needed, building a strong team culture, and ensuring that the team meets daily and weekly performance standards.
Job Requirements:
Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management.Demonstrated ability to lead and motivate a team of doorman and guardsStrong desire to work collaboratively with others to achieve personal and company goalsAbility to think outside the box and solve problems creativelyMotivation to learn and adapt to new systems and processesExcellent communication skills, with the ability to manage critical situations professionallyAbility to handle and resolve clients complaints and issues in a timely and professional manner.Ensure that all doorman follow building rules and regulations and are in compliance with all safety and security procedures.Job Description:
Being available to respond to emergencies or provide assistance 24/7Demonstrating the ability to manage time and multitask without direct supervisionCommunicating effectively in English, and fluency in other languages is a plusScheduling personnel and handling emergency requestsProviding team members with a schedule every two weeks and updating it as neededDeveloping positive relationships with team members and attending team meetings as necessaryConducting regular site visits to interact with employees and provide supportTraining new hires and evaluating performance regularlyEnsuring that employees comply with company policies and building regulationsDocumenting all conversations with team membersHandling customer complaints in a timely and professional mannerReviewing clock-in and clock-out times daily and making necessary adjustments.If you have a passion for leadership, problem-solving, and excellent customer service, we encourage you to apply for this exciting opportunity with PBS Facility Service as our Doorman Supervisor.Qualifications:
High School Diploma or equivalent required.3 -5 years of experience in a supervisory or management role, preferably in the hospitality industry.Excellent communication, interpersonal, and customer service skills.Ability to handle and resolve conflicts and complaints in a professional manner.Strong organizational and time management skills.Knowledge of safety and security procedures.Ability to work flexible hours, including evenings and weekends, if needed.Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.ALL APPLICANTS MUST:
· No experience needed. WE WILL TRAIN YOU.
· Must Have Open Availability including Nights, Weekends and Overnights (Weekends are a MUST!!!)
· Must be able to handle high volume of foot traffic in surrounding areas
· Must have computer knowledge
· Be able to stand for most of your shift
· Be well groomed
· Be available on an On Call basis
· Be willing to travel to different sites at anytime (Brooklyn and Long Island City)
· Must have resume before interview is scheduled
· Must be ready to start immediately upon completion of interview process
· Own a black suit and black shoes (NO SNEAKERS/BOOTS)
Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.The handyman role is to manage day-to-day building maintenance
· Maintenance the building in top shape thru maintenance and inspections.
· Responsible to create and implement proper schedules and checklists for preventative maintenance.
· Coordinate with contractors to or repair crews for work that is outsourced.
· Make sure that all work is properly completed on daily basis.
· Complete and update status of all work Orders thru work order System
· If the work order cannot be completed, update notes on work order software.
· Maintains fresh paint on interior of the building.
· Create compliance check log.
· Maintains inspection logs for sprinkler systems, fire extinguishers. Elevators, and other building systems as required by city, state and federal law.
· Conducts regular preventative maintenance on items throughout the interior and exterior of the building.
· Create log for the above requirements.
· Performs regular inspections of all common areas.
· Keeps entrances, walkways and stairways clear of ice, snow, and debris
· Be Disaster Ready - Take actions to deal with the results of delays, bad weather, or emergencies.
· Inspect vacant units prepare them for rental.
· Obtain and document all inspections and ensure quality of work prior to each inspection.
· Maintain jobsite safety, health, and cleanliness
· Verify all work is done in a good workmanship level.
· Ensure project documentation and reports are complete.
· Minimum twice a year, the apartment HVAC filters must be cleaned and changed.
· Quarterly must change common area filters in rooftop.
· Other duties as assigned by property manager.
· Maintain inventory of all tools and supplies, prepare purchase order for supplies and tools in a timely manner for approval.
· Review cleaning crews work and efficiency.
· Maintain Licenses/certificates and FDNY qualified person required for the building.
· Are responsible for Answering all emergency calls at your designated location.
· Tools need to be safe guarded, neat, and organized always
· MUST always clock in and out, even when responding to an emergency
· All Overtime requests must be reported and approved by building manger writing
· Must leave your workstation ready in case another handyman has to come in for emergencies.
Required Knowledge, Skills, and Abilities
Must have strong problem-solving skills.
Must have S12 or S13 Certification
Has the ability to perform basic repairs in electrical, plumbing, and mechanical systems.
Has the ability to paint, plaster sheetrock and carpentry work.
Must have good communication and interpersonal skills.
Must have superior customer service skills.
Must be detail oriented and have good scheduling skills.
Must be proficient at safely using tools associated with the job.
Has knowledge of building codes and safety standards as set forth by the state and federal governments have a valid S-95 Fire safety Certificate
Must have a valid driver’s license.
Must be able to lift heavy items.
Must be able to maneuver in small spaces.
Must be able to kneel and crouch or climb tall ladders.
Work Environment
Must be able to deal effectively with unruly or unhappy tenants.
Must be able to work in dirty, hot, cramped and otherwise uncomfortable areas.
Job Description: Junior Accountant
Job Overview:
PBS Facility Service is seeking a Junior Accountant to join our Brooklyn office team, this is a new and integral role within our financial team. This role encompasses various responsibilities including Accounts Receivable, bank deposits, bank reconciliation, collections, and customer service. The Junior Accountant will play a vital role in ensuring accurate financial records, efficient account management, and timely collections, contributing to the overall financial success of the company. This position reports directly to the Financial Controller.
What you will do:
Accounts Receivable:
Process check deposits electronically, accurately recording all transactions.Reconcile deposits in Quickbooks to maintain accurate financial records.Prepare and analyze Accounts Receivable aging reports to monitor outstanding balances.Manage proactive communications with customers, ensuring collections are completed within 30 days of billing.Conduct diligent follow-up on aged receivables, providing clear communication and detailed written reports per customer.Banking:
Record ACH deposits in the bank system, ensuring accuracy and consistency.Perform monthly bank account reconciliation for multiple entities to ensure financial accuracy.Follow up on outstanding transactions and discrepancies to maintain up-to-date financial records.Be receptive to additional duties assigned by the manager as needed to support the finance team and company operations.What you need to be successful:
Possession of an Accounting diploma and/or active progress toward a CPA certification. Relevant training and coursework will also be considered.A minimum of 1 year of experience in an accounting role, with a specific emphasis on bank reconciliations.Familiarity with Generally Accepted Accounting Principles (GAAP) and a strong adherence to good work practices.A minimum of 1 year of experience using Quickbooks, with a preference for experience with Quickbooks EnterpriseStrong attention to detail and a commitment to maintaining accurate financial records.Excellent organizational and time-management skills to effectively manage multiple responsibilities.Effective written and verbal communication skills to facilitate customer interactions and reporting.Proficiency in MS SuiteAbility to work both independently and collaboratively within a team environment.Company DescriptionIf your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.