Title
Specialist I, Term Installation (Installer Technician)
Deployment, Install & File Build
Reports To
VAR & Implementation Senior Manager
Position Overview:
We are seeking an enthusiastic and motivated entry level installer technician to join our team at Dynamics Payments. This role is crucial in delivering a "white-glove" experience to our clients by deploying and installing our integrated payment process software solutions, applications, and hardware. You will play a key role in ensuring positive customer experiences through effective communication and meticulous execution of installation processes. This position requires travel within Puerto Rico to client locations.
What we're obsessive about:
Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have seamless experience with our technology.
Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments.
Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge.
Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members.
Duties and Responsibilities
Technical Installation & Support:
Install POS terminals, switches, and other hardware at client locations.
Support network wiring (Cat 5 & Cat 6) and perform basic software configurations.
Provide end-user training sessions to clients on equipment usage.
Shadow senior technicians to learn about troubleshooting for POS and network issues.
Assist with remote and on-site technical support as needed.
Documentation & Record Keeping
Maintain accurate records of completed work using electronic systems.
Client Interaction & Communication
Provide friendly and professional assistance to clients during installations and follow-ups.
Travel within Puerto Rico to client locations as required.
Qualifications
Some knowledge of POS (point of sale) industry hardware and software.
Understanding business networks (wired and wireless) and peripherals like switches, routers, and printers.
Basic understanding of networking technologies such as TCP/IP, DNS, and firewalls.
Knowledge of internet connectivity (cable, DSL, dial-up).
Excellent methodical approach and problem-solving skills.
Strong organizational and time management abilities.
Excellent verbal communication skills in both Spanish and English.
Some relevant experience working with technology systems or in technical support.
Related experience in computer technical support or onsite technician experience is a plus.
Valid Driver's License and clean driving record.
Travel Component
Travel within Puerto Rico to client locations is required. Corporate car and gas expenses will be covered.
Working Conditions
8-hour rotating shifts.
Physical tasks such as lifting and moving equipment may be required.
Job Classification
Non- Exempt
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
Read LessPosition Overview:
We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service.
What we're obsessive about:
Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality.Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions.Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions.Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency.Duties and Responsibilities:
Customer Support & Issue Resolution:Answer inbound calls from the IVR system and assist merchants with their inquiries.Provide support to new and existing customers experiencing processing issues.Troubleshoot (entry-level) technical issues remotely and onsite as needed.Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. Technical & Financial Assistance:Assist merchants with account setup, financial inquiries, and bank account reconciliations.Guide customers in understanding and using the platform effectively.Maintain accurate records of merchant interactions and follow up on outstanding issues.Operational Efficiency & Organization:Organize and prioritize multiple work assignments while maintaining accuracy.Adapt to evolving business needs and workflows efficiently.Ensure compliance with security protocols to safeguard merchant transactions.Perform other related duties as assigned.Qualifications:
Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment.Some relevant experience in computer technical support (onsite technician experience is a plus).Background in customer service and/or a call center environment.Bilingual proficiency in English and Spanish (both written and verbal communication skills required).Strong organizational and time management skills.Effective problem-solving and analytical thinking abilities.Self-motivated, detail-oriented, and team player with strong interpersonal skills.Adaptability, flexibility, and resourcefulness to handle shifting demands.Outgoing personality with the ability to work with diverse individuals and businesses.Willingness to learn new skills and stay updated in a fast-paced industry.Working Conditions:
On site: 8-hour shift.Extensive desk-based work, including prolonged periods of computer use and administrative tasks.Frequent interaction with merchants, venders, sales representatives and internal teams.Travel
NAJob Classification
Non- ExemptEquality:
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com.
Compensation and Benefits
Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation – including incentives or bonuses – may also be included in the total compensation package.
We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.
Note to Agencies:
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
Read Less