Title
Specialist I, File Build
VAR & Merchant Implementation
Reports To
VAR & Implementation Senior Manager
Position Overview:
We are seeking an enthusiastic and motivated Specialist I, File Build to join our team at Dynamics Payments. This role is responsible for the professional set-up of our software and hardware solutions, loading Merchant ID credentials, and conducting rigorous quality testing. You will play a key role in ensuring positive customer experiences by providing "white-glove" training to merchants on our integrated payment solutions. This position is based in our San Juan headquarters and requires a commitment to technical excellence and customer satisfaction.What we’re obsessive about:
Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have a seamless experience with our technology.
Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments.
Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge in a fast-paced industry.
Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members.
Duties and Responsibilities:
Technical Installation & Support
Configure integrated solutions with POS credit card devices (Front-end and Back-end setup).
Set up merchant account credentials and provide them to partners and clients for implementations.
Educate and train clients on online virtual solutions, credit card and ACH payment requests, and user creation via phone or virtually.
Complete all rigorous testing to ensure the quality of the implementation and confirm successful processing.
Follow up with merchants to provide additional support and ensure long-term success.
Documentation & Record Keeping
Document the entire setup procedure according to department protocols.
Maintain detailed and accurate notes to ensure solutions are configured correctly and work is trackable.
Client Interaction & Communication
Provide friendly and professional assistance to clients during the onboarding process.
Clearly explain technical problems and solutions to non-technical users in both Spanish and English.
Qualifications
Technical Degree, Associate degree, or equivalent experience in a previous technical support role, IT, or with point-of-sale systems.
Knowledge of payment processing operations, technology, and equipment.
Proficiency in PC hardware and software based on Windows and Apple Operating Systems.
Strong knowledge of Microsoft Office applications.
Excellent verbal communication skills in both Spanish and English.
Ability to adapt and learn new skills quickly in a fast-paced environment.
Strong organizational skills and a methodical approach to problem-solving.
Travel Component
While primarily based in San Juan, some travel within Puerto Rico to client locations may be required to support successful implementations.
Working Conditions
On-site position based in San Juan, PR.
Availability to work Monday through Saturday, with one day off in between.
Physical tasks such as lifting and moving equipment may be required
Job ClassificationNon-Exempt
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
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Specialist I, Term Installation (Installer Technician)
Deployment, Install & File Build
Reports To
VAR & Implementation Senior Manager
Position Overview:
We are seeking an enthusiastic and motivated entry level installer technician to join our team at Dynamics Payments. This role is crucial in delivering a "white-glove" experience to our clients by deploying and installing our integrated payment process software solutions, applications, and hardware. You will play a key role in ensuring positive customer experiences through effective communication and meticulous execution of installation processes. This position requires travel within Puerto Rico to client locations.
What we're obsessive about:
Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have seamless experience with our technology. Technical Excellence: We strive for accuracy and efficiency in our installations, maintaining high standards for all our deployments. Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge. Professionalism & Communication: We value clear, friendly, and professional communication with our clients and team members. Duties and ResponsibilitiesTechnical Installation & Support:
Install POS terminals, switches, and other hardware at client locations.
Support network wiring (Cat 5 & Cat 6) and perform basic software configurations.
Provide end-user training sessions to clients on equipment usage.
Shadow senior technicians to learn about troubleshooting for POS and network issues.
Assist with remote and on-site technical support as needed.
Documentation & Record Keeping
Maintain accurate records of completed work using electronic systems.
Client Interaction & Communication
Provide friendly and professional assistance to clients during installations and follow-ups.
Travel within Puerto Rico to client locations as required.
QualificationsSome knowledge of POS (point of sale) industry hardware and software. Understanding business networks (wired and wireless) and peripherals like switches, routers, and printers. Basic understanding of networking technologies such as TCP/IP, DNS, and firewalls. Knowledge of internet connectivity (cable, DSL, dial-up). Excellent methodical approach and problem-solving skills. Strong organizational and time management abilities. Excellent verbal communication skills in both Spanish and English. Some relevant experience working with technology systems or in technical support. Related experience in computer technical support or onsite technician experience is a plus. Valid Driver's License and clean driving record. Travel ComponentTravel within Puerto Rico to client locations is required. Corporate car and gas expenses will be covered. Working Conditions 8-hour rotating shifts. Physical tasks such as lifting and moving equipment may be required.Job Classification
Non- ExemptEquality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
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