This position has a starting salary of $62,500 per annum with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. The Transition Project Manager (internally known as Transition Specialist Representative) leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution. They lead communications with internal and external stakeholders and project personnel, ensuring timely and accurate completion of the project. Application Deadline Date: 5/5/2024 RESPONSIBILITIES Workload & Project Management: Defines a detailed implementation plan for all customers which includes the goal of 100% employee usage Successfully implements newly released products with all clients. Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction. Achieving results by organizing time effectively and utilizing self-management habits that lead to increased productivity. Managing and allocating resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s). Processes standard to complex payrolls under limited supervision & coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlines Holds internal and external partners accountable to project objectives and timelines Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices Coordinates with client(s) to collect setup documentation of all applicable HCM products Ensures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR) Consistently meets internal deadlines for reports, trainings, etc. Leads the internal implementation team in the creation and execution of employee usage strategies Risk Management Diagnoses, researches and resolves customer concerns and requests Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards Proactively anticipates client(s) needs and assesses risk Keeps management informed of any significant client problems Training & Mentoring: Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s) Promotes the use of Paycom HCM products through training on site or via web meeting Ensures all trainings have client acceptance and meet all Paycom standards Change Management Actively drives the company vision through the utilization of the Paycom solution Easily adapts to internal process changes and stays up to date on product developments Completes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimization Holds internal and external partners accountable to project objectives and timelines Demonstrates initiative by constantly looking for and recommending ways to improve the TSR role Communication: Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responses Answers standard to complex questions under limited supervision Communicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrolls Ensures documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI) Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speech Communicates effectively with clients and colleagues to establish cordial/effective working relationships Tactfully communicates critical feedback to clients, colleagues and manager Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management Attends and leads meetings as required (on site and/or web meeting) Maintains a positive attitude with all Paycom personnel and management Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook Communicates agendas and recaps for all meetings and trainings Travel: Up to 50% travel may include overnight on all avenues of transportation (plane, train and/or automobile) Required to attend in person New Hire, Regional and Department training Education/Certification: Bachelors degree Experience: At least 1 year of applicable experience in a customer-facing role PREFERRED QUALIFICATIONS Education/Certification: Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program Skills/Abilities: Ability to work as part of a cross-functional team Ability to perform job duties with moderate supervision Oral and written communication skills Bilingual preferred; able to read, write, and speak Spanish and/or French proficiently Public speaking/presentation skills with both small and large formats (50+ attendees) Ability to build trust and collaborative relationships Consistently and effectively executes client meetings with business acumen Intermediate knowledge of the industry, product and processes Intermediate computer skills in Excel, MS Office Suite, Outlook and Web-based Platforms Detail oriented and consistently delivers high quality results Intermediate project management and planning skills Interpersonal skills Maintains professional appearance and calm demeanor Ability to prioritize objectives Excellent time management skills Intermediate problem solving and conflict resolution skills Organizational skills Takes initiative to learn about a variety of client industries and expands knowledge base Able to operate in de-escalation and key decision-making scenarios with guidance from direct supervisor Takes initiative to seek personal and professional development opportunities Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
The IT Risk team functions include assessing and mitigating risk through internal risk assessments and risk assessments for 3rd party vendors, providing client sales management services, providing security awareness training, maintaining the phishing awareness program, and developing and maintaining IT policies and procedures. Secondary responsibilities include delivering security recommendations for business and technology initiatives and security awareness month coordination. RESPONSIBILITIES Communicate risks in a meaningful way to business units unfamiliar with security Perform risk assessments for business and technology initiatives such as new vendors and supporting software Become a SME and leader for many of the ongoing processes involving vulnerability scanning, reporting, and risk assessment Deploy phishing awareness training and simulations enterprise-wide and report metrics Reporting of program key performance indicators and metrics Collaborate with corporate communications on security communication initiatives Provide security recommendations to system and technology owners. Assist in developing IT security and compliance trainings. Assist in coordinating security awareness month training and activities. Maintain and update policies and procedures related to IT and regulatory compliance. Provide compliance sales management services. Review critical vendors on a recurring cycle. Education/Certification: Bachelor's Degree required, CS, MIS or related field preferred Experience: 5+ years of IT risk management, IT audit or regulatory compliance PREFERRED QUALIFICATIONS Education/Certification: Industry Certification (CISA, CRISC, CISM, CISSP, etc.) preferred Skills/Abilities: General knowledge of risks associated with cloud and on-premise technology Familiarity with GRC tools, particularly as it relates to vendor risk management Phishing and social engineering principles Open-source software assessment and scanning Knowledge of containerization technology and security principles Strong analytical and problem-solving skills Highly responsive with an ability to handle escalations quickly and professionally Excellent written and verbal communication skills Strong research skills and willingness to seek information Maintain effective working relationships with supervisor and coworkers Interpret and apply laws, regulations, and policies Overcome hurdles that arise around applying security mitigations and controls through collaboration and communication. Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
The Software Analyst position will work on software projects, data fixes, manage Paycom applications post-implementation and assist with data lifecycle management. Troubleshoots complex technical application issues and recommend solutions. RESPONSIBILITIES Develop custom queries by examining databases to extract data using Structured Query Language that fulfills business requirements following established business rules Solve critical payroll stopping issues and data issues analyzing data through SQL Query tools, developing data updates and creating custom solutions Collaborate with business users and Quality Assurance to test and apply the appropriate solution Develop alerts for monitor and control of scheduled processes using automation software Participate with business users and developers to analyze logs and alerts to resolve alerts Research technical issues finding the root cause of the issue and coordinating with Development and Quality Assurance teams to find the best solution Develop custom internal software applications that increase the productivity of the Data Services teams and provide useful information to all business units Train new hires on their essential job duties and responsibilities and create internal training to further assist with team members' personal and professional growth Manage internal projects which entails dividing responsibilities/duties between individuals while also establishing reasonable timelines for consistent progress Review the creation of ACH files (routing information) and ensure the correct totals are transmitted to the banks Document resolutions to technical problems clearly that expand the team's working knowledge and shortens future resolution times Education/Certification: Bachelors degree in MIS, Computer Science or related field Experience: 2 years with bachelor's OR 1 year with master's degree, experience using Microsoft windows operating system and Microsoft office software. 2 years with bachelor's OR 1 year with master's degree, experience programming in at least one of the following languages: C++, PHP, HTML, .NET, Java 2 years with bachelor's OR 1 year with master's degree, experience writing complex queries using structured query language using database and query design tools in at least one of the following: MYSQL, Oracle, Toad 2 years with bachelor's OR 1 year with master's degree, experience assessing business needs and translating them into relevant software and data solutions 2 years with bachelor's OR 1 year with master's degree, experience analyzing and documenting software, data and database relationships PREFERRED QUALIFICATIONS Experience: 1 year of experience with HCM software applications Skills/Abilities: Possess the ability to comprehend business processes as well as the relationship of systems and applications used to accomplish those processes Proficient with analytical, troubleshooting, and time-management skills Ability to write precise and comprehensive instructions for end users Familiarity with project management and bug tracking tools like Jira and Splunk Able to work with other Data Services team members to meet goals and deadlines Available to work on various shifts and on call (outside normal business hours) Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
Designs, manages and maintains the telecom infrastructure of the corporation. Designs Call Manager & Contact Center corporate deployments and related hardware and software; Documents the network and telecommunications infrastructure, and works to maximize up time and efficiency. RESPONSIBILITIES Telecom/Networking: Designs network and telecommunications specifications by conferring with users; analyzing workflow, access, information, and security requirements; network administration, including interface configuration and management strategies. Designs network and telecommunication system by evaluating network and telecommunication performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network and telecommunications policies and procedures; establishing data and voice connectivity. Drafts bid specifications and requests for proposal and evaluates vendor responses to establish contracts. Responsible for design of Telecommunications systems. Maintains network and telecommunications performance by monitoring and analysis, and performance tuning; troubleshooting network and telecommunications problems; escalating problems to vendor. Secures network and telecommunications systems by developing access, monitoring, control, and evaluation; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements. Meets financial requirements by submitting information for budgets; monitoring expenses. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Protects organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Design and implement various Telephony projects leveraging Cisco Call Manager and Cisco Contact Center. Innovating work processes to boost efficiency. Analyzing existing Telephony systems and identifying opportunities for improvement. Develop, maintain, and implement disaster recovery plans for the Telecommunication system. Ability to perform root cause analysis. Monitors assigned networks and telecommunication systems to assess the need for upgrades, enhancements updates, and preventative measures to avoid outages. Develops, submits and administers unit and project budgets, including internal and external client needs to affect completion of scheduled projects and goals. Developing test and implementation procedures for new systems and changes. Documentation: Documents specific duties, activities, problems solved and issues resolved Assists in the documentation of the network, applications and resources on the network in conjunction with the public service staff. Performs training. Miscellaneous: Attends meetings and serves on committees, as requested Coordinate with the Trainer to set up and take down Cyberschool equipment, as well as any other equipment needed for meetings Provides input, advice and recommendations to business units to determine the most appropriate technology to be leveraged. Coordinates with upper management to setup new offices as needed. Regular attendance as required Customer service focused with a high level of professionalism. Ability to follow through with tasks, projects, troubleshooting with minor Supervision. Possession of a strong technical aptitude, people skills, and a desire to learn best practice skills. Performs additional duties and assignments as requested Some Travel Required Education/Certification: Bachelors Degree Experience: 8+ years of network/telecom administration PREFERRED QUALIFICATIONS Education/Certification: CCNA/CCNP Collaboration or Voice preferred or comparable experience Knowledge of: Layer 2/3 Protocols LAN/WAN TCP/IP, MPLS, BGP, VPN Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE) Cisco CUBE, Call Manager Express, Unity Express VOIP, SIP, PRI, MGCP, H.323 Network Performance Tuning SNMP, NetFlow, IP SLA Network Administration and Implementation Cisco IOS Call flow analysis Emergency Responder Teleconferencing Emerging technology trends Skills/Abilities: Evaluate critical systems, prioritize workflow and determine solutions Excellent written and verbal communication skills Interpret and apply laws, regulations and policies Provide technical assistance for computer problems Read and understand technical manuals Work for extended time at keyboard/terminal Maintain effective working relationships with supervisor and coworkers Work flexible hours, including weekends and evenings Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:
