Job DescriptionJob DescriptionBenefits:
401(k)Employee discountsPaid time off
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping/maintenance staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
This position is for second shift. The hours of 3p-11p
This is a part time position for 1-2 days a week.
Must be at least 21 to sell and serve liquor with a Basset Certification.
Option to cross train into other shifts!
Responsibilities
Monitor the maintain knowledge of hotel operations and activitiesTake reservations and answer questions via phone, email, and in-personBuild rapport with guests and identify their needs through friendly conversation and open-ended questionsDescribe the features and amenities of guest roomsEnsure compliance with health and quality standardsPrepare the Lounge and Kitchen to be open from 4:30p-11:30pmForward Face Marketplace and fill shelves with candyCheck guests in and outMake Coffee and clean in the lobbyCheck on the Pool, collect dirty towels, light cleaningsweep, vacuum, mop
Qualifications
Friendly and outgoing personalityFamiliarity with hospitality industry standardsProficient in English; knowledge of other languages is a plusComputer literacy and typing skills.Able to resolve issues with a customer-focused orientationAble to lift 35 poundsThe second shift can be fast paced and is entirely customer oriented. The attendant must be able to multi task and work independently.
Option for Tips from the Lounge
401K program
Employee discount program
paid time off program
If you would like to check the status of your application please do not call the hotel front desk, instead email us at gm.il5300@staycobblestone.com. The front desk cannot answer questions about your application.
Read Less