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Paxton Hotel Group LLC
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  • Night Auditor- Front Desk Agent  

    - Paxton
    Job DescriptionJob DescriptionJob SummaryWe are looking for a customer... Read More
    Job DescriptionJob DescriptionJob Summary

    We are looking for a customer-focused Guest Service Representative to join our Night Auditor team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
    The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  

    This position is a Third Shift Position during the hours of 11p-7a 
    Part Time position 2-4 shifts a week 
    Days of week will vary, somewhat flexible to rotate weekends
    Starting pay 16.00 an hour 
    ResponsibilitiesGreet every guest with a smileAssist guests with the registration processAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment information Ensure compliance with health and quality standardsrun the end of day reportsdata entry checks and balancing of folios and data on the sales sheet setting up breakfast and opening lounge for breakfastwash, dry, fold laundry and put away in upstairs storage areas room inspections hotel security create inspection sheet print the registration cards for the next day and premake guest key cardsQualificationsHigh School Diploma/GED requiredFamiliarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environmentIf you want to check the status of an application please do not CALL the hotel but instead email us to gm.il5300@staycobblestone.com.  We want to keep the phone lines open for our guests and the Front Desk cannot answer questions about your applications.  Read Less
  • Hotel Maintenance  

    - Paxton
    Job DescriptionJob DescriptionJob SummaryWe are looking for a professi... Read More
    Job DescriptionJob DescriptionJob SummaryWe are looking for a professional Hotel Maintenance Person to join our team. You will be responsible for taking care of our hotel’s infrastructure and planning renovation and repair projects. 
    As Hotel Maintenance, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times. 
    Your primary goal is to ensure our hotel is safe and functional for guests and employees. 
    ResponsibilitiesInspect hotel regularly to ensure it meets safety standardsArrange for routine maintenance in hotel rooms and public areasUndertake repair and maintenance projects without disturbing guestsSupervise a team of maintenance techniciansUpdate operational procedures and process manuals, as necessaryCommunicate all problems and resolve them or make recommendations to upper management for resolutionManage relationships with contractors and service providersMaintain budgets, expenses and activity logsQualificationsBachelor’s Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience acceptedSupervisory maintenance or construction management experience preferredAbility to quickly diagnose the root cause of failures and suggest appropriate solutionsIn-depth knowledge of health and safety regulationsDemonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents Read Less
  • Hotel Maintenance  

    - Paxton
    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsFlexibl... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Employee discountsFlexible schedule
    Job Summary
    We are looking for a professional Hotel Maintenance Personto join our team. You will be responsible for taking care of our hotels infrastructure and planning renovation and repair projects.

    As Hotel Maintenance, you should have experience with electrical, plumbing, and HVAC systems. You must be organized and committed to meeting health and safety standards at all times.

    Your primary goal is to ensure our hotel is safe and functional for guests and employees.

    Responsibilities
    Inspect hotel regularly to ensure it meets safety standardsArrange for routine maintenance in hotel rooms and public areasUndertake repair and maintenance projects without disturbing guestsSupervise a team of maintenance techniciansUpdate operational procedures and process manuals, as necessaryCommunicate all problems and resolve them or make recommendations to upper management for resolutionManage relationships with contractors and service providersMaintain budgets, expenses and activity logsQualifications
    Bachelors Degree, Associate Degree or certificate of completion from a trade school preferred; or commensurate education and experience acceptedSupervisory maintenance or construction management experience preferredAbility to quickly diagnose the root cause of failures and suggest appropriate solutionsIn-depth knowledge of health and safety regulationsDemonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents
    Read Less
  • Front Desk Agent  

    - Paxton
    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsPaid ti... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Employee discountsPaid time off
    Job Summary
    We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping/maintenance staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

    This position is for second shift. The hours of 3p-11p
    This is a part time position for 1-2 days a week.
    Must be at least 21 to sell and serve liquor with a Basset Certification.

    Option to cross train into other shifts!

    Responsibilities
    Monitor the maintain knowledge of hotel operations and activitiesTake reservations and answer questions via phone, email, and in-personBuild rapport with guests and identify their needs through friendly conversation and open-ended questionsDescribe the features and amenities of guest roomsEnsure compliance with health and quality standardsPrepare the Lounge and Kitchen to be open from 4:30p-11:30pmForward Face Marketplace and fill shelves with candyCheck guests in and outMake Coffee and clean in the lobbyCheck on the Pool, collect dirty towels, light cleaningsweep, vacuum, mop
    Qualifications
    Friendly and outgoing personalityFamiliarity with hospitality industry standardsProficient in English; knowledge of other languages is a plusComputer literacy and typing skills.Able to resolve issues with a customer-focused orientationAble to lift 35 poundsThe second shift can be fast paced and is entirely customer oriented. The attendant must be able to multi task and work independently.

    Option for Tips from the Lounge
    401K program
    Employee discount program
    paid time off program

    If you would like to check the status of your application please do not call the hotel front desk, instead email us at gm.il5300@staycobblestone.com. The front desk cannot answer questions about your application.

    Read Less
  • Night Auditor- Front Desk Agent  

    - Paxton
    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsPaid ti... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Employee discountsPaid time off
    Job Summary


    We are looking for a customer-focused Guest Service Representative to join our Night Auditor team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

    The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you!

    This position is a Third Shift Position during the hours of 11p-7a
    Part Time position 2-4 shifts a week
    Days of week will vary, somewhat flexible to rotate weekends
    Starting pay 16.00 an hour

    Responsibilities
    Greet every guest with a smileAssist guests with the registration processAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment informationEnsure compliance with health and quality standardsrun the end of day reportsdata entrychecks and balancing of folios and data on the sales sheetsetting up breakfast and opening lounge for breakfastwash, dry, fold laundry and put away in upstairs storage areasroom inspectionshotel securitycreate inspection sheetprint the registration cards for the next day and premake guest key cardsQualifications
    High School Diploma/GED requiredFamiliarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environmentIf you want to check the status of an application please do not CALL the hotel but instead email us to gm.il5300@staycobblestone.com. We want to keep the phone lines open for our guests and the Front Desk cannot answer questions about your applications.

    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany