Role Overview:
We are seeking a detail-oriented, organized, and proactive HR Coordinator to support our Human Resources department in delivering seamless and positive employee experience. The HR Coordinator will assist with a wide range of HR functions including recruitment, onboarding, benefits administration, payroll processing, employee records management, and compliance support.
Key Responsibilities:
Coordinate the recruitment process, including job postings, resume screening, interview scheduling, and candidate communications.Assist with onboarding new hires by preparing paperwork, scheduling orientation sessions, and ensuring a smooth transition into the company.Maintain and update employee records in the HRIS system, ensuring accuracy and confidentiality.Support benefits administration, including enrollment, changes, and employee inquiries.Help coordinate training and development programs.Assist in preparing HR reports, presentations, and documentation as needed.Ensure compliance with federal, state, and local employment laws and company policies.Respond to routine HR inquiries and provide support to employees on HR-related matters.Participate in HR projects and initiatives to improve processes and enhance the employee experience.Prepare and process biweekly/monthly payroll in coordination with the Finance or Payroll department, ensuring accuracy and compliance with company policies and legal requirements.Review and verify timesheets, paid time off, deductions, and other payroll-related data.Serve as the point of contact for payroll-related questions and resolve discrepancies promptly.Other duties as assigned from management.Experience & Qualifications Requirements:
Bachelor’s degree in human resources, Business Administration, or related field (or equivalent experience).1–3 years of HR or administrative experience preferred.Must have ADP workforce experience. Knowledge of basic HR principles and practices.Proficiency in Microsoft Office Suite; experience with HRIS systems is a plus.Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Must have Ability to handle sensitive and confidential information with discretion.Self-starter with the ability to manage multiple priorities in a fast-paced environment.Experience with recruitment or onboarding processes.Familiarity with employment laws and HR best practices.HR certification (e.g., SHRM-CP, PHR) is a plus.Must have a positive attitude and a friendly, approachable personality.Physical Demands:
This position operates primarily in a professional office environment.Regularly required to sit for extended periods, use hands and fingers to operate a computer and other office equipment.Occasionally required to stand, walk, reach, or lift office supplies (typically up to 20 lbs).Requires close vision, depth perception, and ability to adjust focus when working on a computer.May involve occasional movement between departments or buildings.Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Read LessRole Overview:
BDC Representatives are the first contact for sales customers. The BDC Representative must represent the dealer group with a professional and helpful attitude. The BDC rep will handle and maintain a high volume of sales customer inquiries while assisting the sales department(s) with making appointments. The BDC Representatives must manage inquiries via email, chat, text and phone with the hopes of setting appointments that result in a sale.
Key Responsibilities:
Manage incoming internet/phone inquiries and proactively pursue additional customer leads.Maintain up-to-date knowledge about product information and promotions.Communicate clearly with customers through phone, text, emails, and chats.Respond to customer inquiries promptly and professionally using the templates provided for each scenario.Set quality appointments.Follow up with any “no show” appointment to see when is best for the customer to reschedule.Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.Provide superior customer service and achieve the highest degree of customer satisfaction.Meet specified monthly targets and goals which will be given prior to each month.Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.Be ready to make 60-100 calls per day, which includes new leads, prior leads, incoming calls, unsold follow-up, and early lease terminations.Be at work on time or early (no exceptions).Provide excellent customer relationship skills.Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Physical Requirements:
Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Role Overview:
The Delivery Specialist/Service Drive Concierge is a liaison between the customer and the sales team. The Delivery Specialist is responsible for delivering comprehensive product information and superior customer experience before, during, and after the sales process. They are first and foremost product specialists, with the ability to answer questions and explain the functionality of the vehicles to the customer. Follow-up from the Delivery Specialist will ensure good customer service after the delivery. The Service Drive Concierge is responsible for converting our active service customers into potential sales customers. They work directly with the Service Drive Manager and Service Personnel to provide a smooth and professional transaction.
Key Responsibilities (Delivery Specialist):
Understand and deliver the PMG sales process dailyLog the customer in the CRM,meetand greet and interact with customers effectively.Provide and offer comprehensive product information throughout the sales process to customers.Fully explainvehiclefeatures, applications, and benefits.Providea comprehensive and detailedvehicledelivery explainingall manuals, brochures, and literature.Assistcustomers in setting up their manufacturer profileandtelematics.Maintain a process of follow-up and 2nddeliveries to ensure good customer serviceEngage customers to return to the retailer for afollow-updelivery and perform acustomer-focusedexplanation of sophisticated systems for customer understanding and satisfaction.Follow up with customers after the sale and all deliveries to ensure the customer is satisfied to positivelyimpactcustomer loyalty.Learn and operate customer retention tools and set appointments for vehicle upgrades. Study and understand competitors andour brand’sadvantages overeach.Achieve customer satisfaction targets as assigned by management.(NPS/OSAT)Assistsales staffwith customer communication if needed. (e.g.Insurance follow-up, call the customer or take a message)Uphold high ethical standards andmaintaina professional appearance at all times.Schedule may vary depending on customer and/or dealer needs. All other tasks assigned by managementAdditional Key Responsibilities after Service Drive is launched:
Meet and greet clients in the service drive and provide them with an opportunity and informationregardingour Patrick Upgrade Package.Utilize the Service Drive Manager daily agenda to approach each client with the proper work track and key points of interest.Use personal intuition to depict if the client has further interest andproceedto the following steps in the outlined process.Expectations and Performance Indicators for the year of 2026
Qualifications:
High school diploma or equivalent.Preferredprior experience in salesStrong negotiation and persuasion abilities.Familiarity with automotiveindustryKnowledge of vehicle features and specifications.Valid driver's license.A customer-centric approach and a passion for the automotive industry.Computer and communication skills must be at an intermediate level.Employeesmustpay attentionto detail.Employee must be able to read, write,understandand speak English.Training and Certifications required (to be started upon hire):
Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e.Leadership training, Microsoft 365,etc.)Work with any training the dealer group is currentlyutilizing.Support the Mission, Vision, and Core values of the company.Physical Demands:
Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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The Sales Representative is responsible for selling new and used vehicles to customers while providing excellent customer service. This role involves understanding the needs and preferences of customers, presenting and demonstrating vehicles, and closing sales deals. This employee is also expected to stay up to date with product knowledge, market trends, and maintain positive customer relationships.
Key Responsibilities:
Provide exceptional customer service by actively listening to customer needs, answering inquiries, and addressing concerns.Develop a deep understanding of the vehicles you are selling, including features, specifications, and pricing.Conduct effective vehicle demonstrations to showcase features, benefits, and advantages of various models.Guide customers through the sales process, from initial contact to test drives, financing, and finalizing sales contracts.Achieve or exceed sales targets and quotas set by the dealership or employer.Actively seek out and generate leads through various methods, including referrals, cold calls, and networking.Maintain regular follow-up with potential and existing customers to build relationships and ensure customer satisfaction.Negotiate terms and conditions with customers to reach a mutually beneficial agreement.Complete all necessary paperwork, including sales contracts, financing agreements, and other documentation accurately and efficiently.Stay informed about industry trends, competitor offerings, and market conditions to better serve customers.Foster long-term customer relationships to encourage repeat business and referrals.Snow removal on the lotAll other tasks assigned by managementQualifications:
High school diploma or equivalent.6 months sales experience preferredPreferred prior experience in sales, preferably in the automotive industry.Excellent communication and interpersonal skills.Strong negotiation and persuasion abilities.Familiarity with automotive financing and leasing options.Knowledge of vehicle features and specifications.Valid driver's license.Sales certifications or training may be a plus.A customer-centric approach and a passion for the automotive industry.Computer and communication skills must be at an intermediate level.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.Physical Demands:
Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.
Supervisory:
N/A
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Read LessRole Overview:
Service Advisors are the primary point of contact for our customers when they visit our service center as well as the liaison between the customer and technician. The Service Advisor will play a crucial role in ensuring our customers receive top-notch service and that their vehicle's maintenance and repair needs are met efficiently and professionally. Service Advisors are expected to strive to exceed KPIs as outlined by the motor group.
Key Responsibilities:
Greeting customers and addressing customer concerns or needs.Communicating with technicians regarding necessary repairs and possible alternatives to expensive repairs.Liaising with service technicians about parts ordering and ensuring parts are available when needed.Using their knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions in-person, over the phone and over email/chat/texts about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.Calling customers to advise them about service changes or car pick-up times.Ensuring all details on services rendered and costs are related to customers and processing their payments.Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business. Meet specified monthly targets and goals which will be given prior to each month.Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.Be at work on time or early (no exceptions).Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Experience Requirements:
A strong understanding of automotive technology and the automotive industry is a plus.Computer and communication skills must be at an intermediate level.Strong decision-making ability and organization are required.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.Training and Certifications required (to be started upon hire):
Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)Work with any training the dealer group is currently utilizing.Employee must have a valid U.S. Driver’s License. Employee must have high school diploma or General Education Degree (GED).Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read LessRole Overview:
Assist the parts, service and wholesale departments in managing the intake and shipping of parts inventory, as well as pulling and replenishing the parts inventory for orders. Parts Shipper/Receivers are expected to strive to exceed KPIs as outlined by the motor group.
Key Responsibilities:
Checking in daily stock and special-order parts.Pulling and replenishing the parts department inventory.Assisting parts counter personnel and drivers.Delivering parts to wholesale customers if needed.Loading and unloading parts shipments as necessary.General upkeep and maintenance of the department, such as cleaning or organizing.Coordinating any last-minute pickups or deliveries.Verifying that invoice matches the purchase order for each pickup.Checking payments received with the invoices for each delivery.Maintaining a special-order file and ensuring that all customers are notified of the receipt of their special-order parts.Notifying the parts manager of any parts that are received damaged or missing from any type of order.Update the status of incoming parts and outgoing deliveries to other locations in the company.Promptly unloading deliveries, sorts, and stocks receivables.Working independently as well as collaboratively.Possessing a keen sense of time, organization and urgency.Maintaining an accurate log sheet of daily activity, scanning inventory and counting accurately. Shipping of parts orders.Be at work on time or early (no exceptions).Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Experience Requirements:
A strong understanding of automotive technology and the automotive industry is a plus.Computer and communication skills must be at a basic level.Strong decision-making ability and organization are required.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.Ability to speak/write/understand Spanish is a plus.Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift/push/pull items up to 70 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Role Overview:
Service Dispatcher coordinates and handles all service repair orders daily in the service department. The Dispatcher is responsible for coordinating with other service department staff members such as technicians and Service Advisors to ensure that repairs are completed within specific time frames. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technicians’ skillset. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation (i.e. complaint, cause and correction noted on every repair order with punch times for each operation). Prepares estimates when required (internal work).Works with the shop foreman (when applicable) [to] ensure(s) that technicians follow warranty material disposition procedures.Advises Parts and Service Managers of repetitive shortages so that corrective action can be taken.Manage and optimize technician schedules to maximize efficiency and meet customer expectations.Maintain clear and effective communication between technicians and service Advisors to provide updates on service repairs and to recommend solutions for any issues at hand.Evaluate service requests and prioritize them based on urgency, customer requirements, and resource availability.Accurately record and maintain detailed records of dispatch activities, technician availability and proper distribution of major services.Address and resolve any challenges or conflicts that may arise during the dispatch process to ensure customer satisfaction.Maintains a clean and organized work area.Work closely with other departments, including customer service, sales, and technical support, to ensure seamless coordination and communication.Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Contribute to the overall success of the motor group by working with all teams and departments collaboratively and professionally with a positive attitude.Be at work on time or early (no exceptions).Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.
Education/Experience Requirements:
High school diploma and/or GED (General Education Degree) is required.A strong understanding of automotive technology and the automotive industry is a plus.Computer and communication skills must be at an intermediate level.Employee must have basic to intermediate mathematics skills.Strong decision-making ability and organization are required.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.
Training and Certifications required (to be started upon hire):
Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)Work with any training the dealer group is currently utilizing.Employee must have a valid U.S. Driver’s License.
Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 20 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly and repetitiously for over 8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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An automotive lot attendant, often referred to as a lot technician or lot porter, plays a crucial role in maintaining the organization and appearance of a car dealership or automotive service center's lot or parking area. They also do various tasks needed to conduct day to day business.
Key Responsibilities:
Arranging vehicles on the lot in an orderly and accessible manner. This may involve moving cars, trucks, or other vehicles as needed.Keeping the lot clean and free of debris, snow, and ice. This includes shoveling snow, salting icy areas, and disposing of litter.Conducting basic vehicle inspections to ensure they are parked properly, and checking for damage, flat tires, or other issues.Topping off fuel tanks as needed, especially for vehicles on the lot that are for sale or test drives.Ensuring that vehicles are ready for test drives. This may include cleaning the interior, checking the fluid levels, and ensuring the vehicle is in good working order.Interacting with customers who come to the lot to view or test drive vehicles. Lot attendants may need to answer basic questions or direct customers to the appropriate sales or service staff.Keeping track of vehicle keys and ensuring they are properly stored and secured.Lot attendants may be called upon to move vehicles within the dealership, such as transferring them between lots or bringing them to the service department.Performing minor maintenance tasks like checking and inflating tires, jump-starting vehicles.Lot attendants may be called upon to assist other departments in the dealership, such as helping the service department with basic tasks.Dealer swaps and registration runs are also conducted on a as needed basisAll other duties assigned by management
Qualifications:
High school diploma or equivalent.Strong negotiation and persuasion abilities.Familiarity with automotive financing and leasing options.Knowledge of vehicle features and specifications.Valid driver's license.Sales certifications or training may be a plus.A customer-centric approach and a passion for the automotive industry.Computer and communication skills must be at an intermediate level.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.
Physical Demands:
Employee must be able to stand and walk periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Job Overview
We are seeking a skilled and experienced Automotive Technician (Mid-Level to Senior) to join our service team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles with a high level of accuracy and efficiency. As a senior team member, you will also provide guidance to junior technicians, ensure adherence to safety and quality standards, and deliver exceptional customer service.
Responsibilities and Duties
Work with Service Advisors to understand the customer’s concerns and complaints to properly complete repairs as requestedInform Service Advisors in a concise, clear manner concerns or needs discovered when inspecting a customer’s vehicleMaintain a personal tool set with everything required to perform repairsPerform all work in a manner that guarantees the customer will be satisfied and the vehicle is returned to the customer with all requested repairs performed in a complete manner to ensure that there is no need for the customer to return to Patrick Motor Group for same repairsComplete all required paperwork relative to repairs performed in a detailed clear manner including proper multi-point inspections and notesConduct test drives as required when service is completed for quality assuranceComplete all training and certification as required by Shop and Patrick Motor Group in a timely mannerShow respect for customers, co-workers, and the companyCustomer’s cars are to be returned to them clean, seat settings as they were, radio stations are not to be changed, vehicle washed as requested, if personal belongings are moved replace as they were found. When a customer’s car is completed park car in designated area and make sure that all protective items are removed from the carConsideration of your co-workers, including Service Advisors, Parts Department, and other TechniciansUse shop equipment carefully and return to the appropriate location when done with the equipment, if there is damage discovered inform management immediatelyComplete tasks and requests as required by managementMonday - Friday
We are a busy and professional automotive service center.
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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