Role Overview:
Service Advisors are the primary point of contact for our customers when they visit our service center as well as the liaison between the customer and technician. The Service Advisor will play a crucial role in ensuring our customers receive top-notch service and that their vehicle's maintenance and repair needs are met efficiently and professionally. Service Advisors are expected to strive to exceed KPIs as outlined by the motor group.
Key Responsibilities:
Greeting customers and addressing customer concerns or needs.Communicating with technicians regarding necessary repairs and possible alternatives to expensive repairs.Liaising with service technicians about parts ordering and ensuring parts are available when needed.Using their knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions in-person, over the phone and over email/chat/texts about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.Calling customers to advise them about service changes or car pick-up times.Ensuring all details on services rendered and costs are related to customers and processing their payments.Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business. Meet specified monthly targets and goals which will be given prior to each month.Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.Be at work on time or early (no exceptions).Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Experience Requirements:
A strong understanding of automotive technology and the automotive industry is a plus.Computer and communication skills must be at an intermediate level.Strong decision-making ability and organization are required.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.Training and Certifications required (to be started upon hire):
Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)Work with any training the dealer group is currently utilizing.Employee must have a valid U.S. Driver’s License. Employee must have high school diploma or General Education Degree (GED).Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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We are seeking a detail-oriented, organized, and proactive HR Coordinator to support our Human Resources department in delivering seamless and positive employee experience. The HR Coordinator will assist with a wide range of HR functions including recruitment, onboarding, benefits administration, payroll processing, employee records management, and compliance support.
Key Responsibilities:
Coordinate the recruitment process, including job postings, resume screening, interview scheduling, and candidate communications.Assist with onboarding new hires by preparing paperwork, scheduling orientation sessions, and ensuring a smooth transition into the company.Maintain and update employee records in the HRIS system, ensuring accuracy and confidentiality.Support benefits administration, including enrollment, changes, and employee inquiries.Help coordinate training and development programs.Assist in preparing HR reports, presentations, and documentation as needed.Ensure compliance with federal, state, and local employment laws and company policies.Respond to routine HR inquiries and provide support to employees on HR-related matters.Participate in HR projects and initiatives to improve processes and enhance the employee experience.Prepare and process biweekly/monthly payroll in coordination with the Finance or Payroll department, ensuring accuracy and compliance with company policies and legal requirements.Review and verify timesheets, paid time off, deductions, and other payroll-related data.Serve as the point of contact for payroll-related questions and resolve discrepancies promptly.Other duties as assigned from management.Experience & Qualifications Requirements:
Bachelor’s degree in human resources, Business Administration, or related field (or equivalent experience).1–3 years of HR or administrative experience preferred.Must have ADP workforce experience. Knowledge of basic HR principles and practices.Proficiency in Microsoft Office Suite; experience with HRIS systems is a plus.Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Must have Ability to handle sensitive and confidential information with discretion.Self-starter with the ability to manage multiple priorities in a fast-paced environment.Experience with recruitment or onboarding processes.Familiarity with employment laws and HR best practices.HR certification (e.g., SHRM-CP, PHR) is a plus.Must have a positive attitude and a friendly, approachable personality.Physical Demands:
This position operates primarily in a professional office environment.Regularly required to sit for extended periods, use hands and fingers to operate a computer and other office equipment.Occasionally required to stand, walk, reach, or lift office supplies (typically up to 20 lbs).Requires close vision, depth perception, and ability to adjust focus when working on a computer.May involve occasional movement between departments or buildings.Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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Assist the parts, service and wholesale departments in managing the intake and shipping of parts inventory, as well as pulling and replenishing the parts inventory for orders. Parts Shipper/Receivers are expected to strive to exceed KPIs as outlined by the motor group.
Key Responsibilities:
Checking in daily stock and special-order parts.Pulling and replenishing the parts department inventory.Assisting parts counter personnel and drivers.Delivering parts to wholesale customers if needed.Loading and unloading parts shipments as necessary.General upkeep and maintenance of the department, such as cleaning or organizing.Coordinating any last-minute pickups or deliveries.Verifying that invoice matches the purchase order for each pickup.Checking payments received with the invoices for each delivery.Maintaining a special-order file and ensuring that all customers are notified of the receipt of their special-order parts.Notifying the parts manager of any parts that are received damaged or missing from any type of order.Update the status of incoming parts and outgoing deliveries to other locations in the company.Promptly unloading deliveries, sorts, and stocks receivables.Working independently as well as collaboratively.Possessing a keen sense of time, organization and urgency.Maintaining an accurate log sheet of daily activity, scanning inventory and counting accurately. Shipping of parts orders.Be at work on time or early (no exceptions).Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Experience Requirements:
A strong understanding of automotive technology and the automotive industry is a plus.Computer and communication skills must be at a basic level.Strong decision-making ability and organization are required.Employee must have attention to detail.Employee must be able to read, write, understand and speak English.Ability to speak/write/understand Spanish is a plus.Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift/push/pull items up to 70 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Role Overview:
BDC Representatives are the first contact for sales customers. The BDC Representative must represent the dealer group with a professional and helpful attitude. The BDC rep will handle and maintain a high volume of sales customer inquiries while assisting the sales department(s) with making appointments. The BDC Representatives must manage inquiries via email, chat, text and phone with the hopes of setting appointments that result in a sale.
Key Responsibilities:
Manage incoming internet/phone inquiries and proactively pursue additional customer leads.Maintain up-to-date knowledge about product information and promotions.Communicate clearly with customers through phone, text, emails, and chats.Respond to customer inquiries promptly and professionally using the templates provided for each scenario.Set quality appointments.Follow up with any “no show” appointment to see when is best for the customer to reschedule.Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.Provide superior customer service and achieve the highest degree of customer satisfaction.Meet specified monthly targets and goals which will be given prior to each month.Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.Be ready to make 60-100 calls per day, which includes new leads, prior leads, incoming calls, unsold follow-up, and early lease terminations.Be at work on time or early (no exceptions).Provide excellent customer relationship skills.Be team-oriented with a desire to achieve both individual and collective goals.All other duties assigned by management.Physical Requirements:
Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.
Supervisory:
N/A“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Job Overview
We are seeking a skilled and experienced Automotive Technician (Mid-Level to Senior) to join our service team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles with a high level of accuracy and efficiency. As a senior team member, you will also provide guidance to junior technicians, ensure adherence to safety and quality standards, and deliver exceptional customer service.
Responsibilities and Duties
Work with Service Advisors to understand the customer’s concerns and complaints to properly complete repairs as requestedInform Service Advisors in a concise, clear manner concerns or needs discovered when inspecting a customer’s vehicleMaintain a personal tool set with everything required to perform repairsPerform all work in a manner that guarantees the customer will be satisfied and the vehicle is returned to the customer with all requested repairs performed in a complete manner to ensure that there is no need for the customer to return to Patrick Motor Group for same repairsComplete all required paperwork relative to repairs performed in a detailed clear manner including proper multi-point inspections and notesConduct test drives as required when service is completed for quality assuranceComplete all training and certification as required by Shop and Patrick Motor Group in a timely mannerShow respect for customers, co-workers, and the companyCustomer’s cars are to be returned to them clean, seat settings as they were, radio stations are not to be changed, vehicle washed as requested, if personal belongings are moved replace as they were found. When a customer’s car is completed park car in designated area and make sure that all protective items are removed from the carConsideration of your co-workers, including Service Advisors, Parts Department, and other TechniciansUse shop equipment carefully and return to the appropriate location when done with the equipment, if there is damage discovered inform management immediatelyComplete tasks and requests as required by managementMonday - Friday
We are a busy and professional automotive service center.
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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