Patient Advocate
Orlando, Florida
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate
Boston, MA
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate Specialist
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate
White Plains, NY
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate
UPMC
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate
Valley Health System – Spring Valley & Henderson Campuses, Las Vegas, NV
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocate
Houston Methodist – Baytown Campus, Houston, TX
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
Read LessPatient Advocacy Manager
Wakefield, Massachusetts
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients.
Position Overview:
We are seeking an experienced and compassionate Patient Advocacy Manager to lead efforts that ensure patients, and their families are informed, supported, and empowered throughout their healthcare journey. This role will manage a team of Patient Helpers and serve as a strategic liaison between patients, hospitals, and internal stakeholders. The ideal candidate will bring a blend of healthcare expertise, leadership, advocacy, and program management experience, with a commitment to improving access to care and financial resources for medically complex patients.
Key Responsibilities:
Patient Advocacy & Program Oversight
Oversee the implementation and management of the Health Insurance Premium Payment Program (HIPP) across multiple hospital sites.Serve as the lead advocate for patients navigating employer-sponsored health insurance and Medicaid coordination.Ensure patients and their families receive clear, empathetic education regarding their healthcare options, benefits, and financial support.Lead the development of outreach and engagement strategies to support vulnerable or marginalized patient populations.Team Leadership & Training
Manage and mentor a team of Patient Helpers and Enrollment Coordinators to ensure high-quality, consistent service delivery.Provide training and ongoing support to team members on best practices in patient advocacy, HIPP guidelines, and hospital protocols.Conduct performance evaluations, set goals, and foster a culture of accountability, compassion, and excellence.Stakeholder Collaboration
Build and maintain strong relationships with hospital leadership, social workers, nurses, and other clinical and administrative staff.Serve as the primary point of contact for hospital partners, ensuring alignment on goals, procedures, and service delivery.Coordinate with internal departments (e.g., Legal, Operations, IT) to resolve patient-related issues and streamline workflows.Program Performance & Compliance
Monitor team activity and program outcomes to ensure adherence to performance standards and HIPP eligibility requirements.Track and analyze metrics related to enrollment, retention, and patient satisfaction to identify trends and opportunities for improvement.Ensure full compliance with patient confidentiality policies, HIPAA regulations, and internal data security protocols.Technology & Reporting
Utilize proprietary software and hospital-based systems (e.g., EPIC) to manage case documentation, enrollment status, and communications.Oversee accurate and timely data entry and submission of all required forms, applications, and reports.Collaborate with the IT and Analytics teams to ensure data integrity and create operational dashboards as needed.Qualifications:
Education: Bachelor’s degree required; Master’s degree in Healthcare Administration, Public Health, Social Work, or related field strongly preferred.Experience: Minimum 7 years of experience in patient advocacy, case management, or healthcare navigation; prior leadership or supervisory experience required.Healthcare Knowledge: Strong understanding of Medicaid, employer-sponsored insurance, and hospital operations.Language: Bilingual (English/Spanish) strongly preferred.Skills & Competencies:
Exceptional interpersonal and communication skills; able to lead with empathy and build trust with diverse stakeholders.Proven ability to manage teams, mentor staff, and drive performance in a fast-paced environment.Strong problem-solving skills and a proactive, solution-oriented approach to overcoming barriers to patient care.High attention to detail, with a commitment to accuracy, privacy, and compliance.Comfortable using healthcare systems and technology platforms (e.g., EPIC, CRM tools, Mac OS, mobile applications).Benefits:
Competitive salary commensurate with experienceMedical, dental, and vision insurance401(k) retirement planPaid time off and holidaysOpportunities for growth and advancement within a mission-driven organizationJoin us and make a meaningful impact in the lives of patients across the country.
Read LessLead Patient Advocate Specialist - Remote
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Lead Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. The Lead Patient Advocate will be part of our newly established Implementation “SWAT” Team, working closely with clients to ensure the rapid, effective, and seamless rollout of patient support initiatives. This role will serve as a key partner to clients, helping them navigate implementation challenges and ensuring a high-quality patient experience.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Lead Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
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Patient Advocate
Miami, FL
ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.
This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.
We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.
Key Responsibilities
Patient Engagement & Advocacy
Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.Assess family dynamics and adapt communication style to effectively meet their needs.Obtain necessary authorizations and documentation from patients/families.Foster trust with patients while maintaining appropriate professional boundaries.Demonstrate cultural competence and empathy when engaging with vulnerable populations.HIPP Enrollment & Case Management
Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.Program Maintenance & Benefit Coordination
Clarify how employer-provided health insurance works in coordination with Medicaid.Verify and update ongoing patient eligibility for HIPP to maintain continuity.Assist with resolving insurance-related issues upon request from patients or clients.Technology & Documentation
Utilize CRM/case management system to manage referrals and patient records.Upload, scan, and securely transmit required documentation.Record patient interactions meticulously in compliance with privacy and legal standards.Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.Client & Hospital Relationship Management
Represent the organization as the onsite contact at the hospital.Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.Always uphold the organization’s values with ethical integrity and professionalism.Required Qualifications
High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.Preferred Qualifications
Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.Training in motivational interviewing, trauma-informed care, or medical billing/coding.Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.Three-Five years’ experience in patient-facing roles within a healthcare setting.Full Bilingual proficiency in Spanish is strongly preferred.Core Skills & Competencies
Technical Skills-Preferred
Proficiency with CRM or case management systems.Knowledge of Medicaid/Medicare eligibility and benefits coordination.Ability to interpret medical billing and insurance documents.Strong compliance-based documentation practices.Interpersonal Skills
Active listening and empathetic communication.De-escalation tactics for emotionally distressed patients.Cultural awareness and sensitivity in communication.Collaboration with cross-functional teams, including hospital and internal staff.Key Traits for Success
Mission-Driven Advocacy – Consistently puts patient needs first.Ego Resilience – Thrives amid adversity and changing demands.Empathy – Provides compassionate support while ensuring professionalism.Urgency – Balances speed and sensitivity in patient interactions.Detail Orientation – Ensures accuracy and completeness in documentation.Cultural Competence – Demonstrates respect and understanding of diverse experiences.Adaptability – Successfully operates in evolving policy and procedural environments.Why Join Us?
As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.
Salary: $50,000+/year based on experience plus $4,000+/year bonus potential
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