Passumpsic Bank is a community bank with offices located in Vermont and New Hampshire. We are committed to serving our customers wherever life takes them.
We are looking for a bright, energetic and highly motivated individual to join our organization as an IT Technician. If you have a passion for and expertise in IT Support, are a proactive problem solver, you work well in a team environment and are interested in helping us take our IT Department to the next level then this is the job for you!
Position Summary:
The position provides internal IT support to Bank employees by performing a variety of information technology support duties in order to ensure smooth delivery of technology services. Monitors, operates, coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, and equipment maintenance and repair. Consults and cooperates with other IT support staff. Technicians may also set up computer equipment, schedule maintenance and be the main point of contact for employees who are experiencing computer issues.
Essential Duties and Responsibilities:
Assist and support users with the use of core banking applications, standard software, Windows, Google Workplace and other related banking business solutions. Answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly and with overall positive satisfaction. Escalate to other IT staff as appropriate while still being responsible for the prompt resolution of the request.
Work with third-party vendors to coordinate banking industry specific software installations, upgrades, technical support requests and monitor vendor accountability.
Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed.
Coordinate and/or develop training to coach, mentor or train co-workers on changes to applications as they are installed, updated or removed.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
With a full line of financial products and services, as well as expert financial advice, we’re a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customers' success.
If you have questions about this position description, please feel free to ask.
Every person who works at Passumpsic Bank is an ambassador. We all represent the bank, our team and the communities we serve, especially our Service Representatives. If you are someone who understands the importance of being at your best, giving your all, and striving to be great, we need you on Team Passumpsic!
SUMMARY
This position is the primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. Processing of transactions must be done efficiently, accurately, and in accordance with strict confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Deliver a high level of customer satisfaction by providing quality customer service to all customers.
Help to expand current relationships of every bank customer by making referrals to customer service representatives, loan officers, and others utilizing customer service sales skills.
Be knowledgeable about the Bank’s products and services in order to provide account information and discuss bank products and services suitable to customers needs.
Process all customer transactions in an accurate, efficient, and confidential manner.
Balance cash drawers daily, and the ATMs as assigned.
Be on call for after hours for ATM servicing.
With a full line of financial products and services, as well as expert financial advice, we’re a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customers' success.
We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
If you have questions about this position description, please feel free to ask.
Summary
The right candidate will be responsible for providing personalized banking services to our most valued asset, our customers! You will be building, maintaining, and deepening relationships with customers by providing exceptional customer service and recommending appropriate products and services. The primary focus of this position is coaching and motivating staff to meet branch growth goals. In addition, this position is responsible for managing the cash levels of the office, scheduling the Service Representative staff, and ensuring new staff is adequately trained.
Key Responsibilities
Coach and motivate staff to effectively sell and refer bank products and services.
Accept and accurately process a variety of financial transactions for customers
Listen to the customer's financial needs and cross-sell other bank services and refer customers to other departments as appropriate, to support the customer's financial growth.
Prepares and compiles new customer application and information to open new accounts.
Helps grow the Bank’s deposit base by working to consolidate customers’ account with PSB, accepting loan applications and by referring to other personnel as appropriate.
Assists in sales efforts of Universal Bankers by answering product and service questions. Be a resource for other employees in the Bank who are cross selling deposit services
Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.
Manage cash level of the office to a designated level.
Schedule staff to maximize convenient and efficient customer service.
Oversee training of new and existing service representatives to ensure compliance with Passumpsic Savings Bank policy, and with all Federal and State regulations.
Qualifications
High School diploma or equivalent and five years of experience in job related activities or two years of related college or technical training and three years of experience in job related activities
Strong communications skills
Strong human relations skills to include; patience, understanding, empathy and listening.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift up to 25 pounds
COMPLIANCE/REGULATORY: Each employee should be aware of, and responsible for, assuring their work complies with all Federal and State banking laws and regulations and, Bank policies and procedures.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma of general education degree (GED); and five plus years of progressive experience in job related procedures; or two years of related college or technical training and three years of experience in job related activities. Thorough understanding of Bank products and services. Applicable CFT courses preferred.
INTERPERSONAL/BEHAVORIAL/COMMUNICATION:
Must possess very good human relations skills to include; patience, understanding, empathy and listening. Conduct must be calm, cooperative, and respective manner to perform the required job duties with customers and coworkers. Behavior should not include the use of profanity, negative comments or suggestions, not be harassing or threatening.
Must be able to speak clearly to be easily understood. Ability to read, write and comprehend simple instructions, short correspondence, and memos with proper grammar. Ability to effectively present information to an individual or a small group of customers. Must be able to get along with other employees, to follow directions, work under stress, and to report to work on time regularly.
MATHEMATICAL/TECHNICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure. Must be able to operate a calculator and personal computer to accurately process customer transactions. Must be able to operate all other office and communication equipment to perform the job duties accurately and efficiently.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in this work environment is moderate.
Member FDIC
Equal Opportunity Employer
Minority/Female/Disability/Veteran
Read LessPassumpsic Bank is seeking a strategic architect of trust to serve as the bridge between bold innovation and ironclad security. As a key partner to the Chief Innovation Officer, the right candidate will move beyond traditional "gatekeeping" to become an independent authority on emerging technology, cyber resilience, and information security. You will be a core member of the leadership team, helping to decide how the Bank adopts new technologies, protects our customers from global threats, and ensures our digital infrastructure remains robust and secure.
The Information Security Officer is responsible for ensuring that the Bank’s security and technology risk practices align with regulatory expectations (FFIEC/GLBA), industry frameworks, and our long-term strategic objectives. You will enable responsible innovation by providing the "effective challenge" necessary to identify and manage risks within the Bank’s appetite. Through a dual-reporting structure to the CIO and the Board’s F/IT Committee, you will maintain the independence required to validate internal controls while driving the digital transformation necessary for our community’s future.
JOB SKILLS and QUALIFICATIONS REQUIRED
The candidate for this position should possess a high school or equivalent education with 5-10 years experience in information security, cybersecurity or technology risk. Must also have demonstrated ability to influence executive and board level decision making. Must possess knowledge of FFIEC guidance and expectations as well as cloud, API and third-party risk models. Strong communication and presentation skills are essential. Needs to be able to collaborate across business and technology teams. Ability to analyze complex, data-driven security reports and deduce the highest-priority risks to the Bank’s strategic growth. Proven ability to maintain calm, decisive leadership during high-pressure crisis events.
With a full line of financial products and services, as well as expert financial advice, we're a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customer's success.
We are a workplace that highly values the contributions of our people. We believe if we work together, we can accomplish amazing feats for our community. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic work place that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
If you have questions about this position description, please feel free to ask.
Read Less