Why Work for Cole & Garrett Funeral Home - Goodlettsville?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Greets and directs client families and their guests to the correct chapel in which services are being held. Directs visitors to guest book and distributes memorialization materials as needed. Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event. Receives and places flowers in chapels. Ensures refreshments are available to client families and their guests.Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.
Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.Actively serves as an ambassador of the business in the community to build trust and loyalty.Represents the business in a professional, honest and ethical manner at all times.Maintains a professional personal appearance and demeanor while performing duties or representing the business.Other duties as assigned.Competencies
Customer Service Orientation.Communication Proficiency.Teamwork Orientation. Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Valid state issued driver’s license in good standing and acceptable driving record.
No prior experience required
Additional Eligibility Qualifications
Able to read, write and speak English fluently. Bilingual is a plus.Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements. Demonstrated willingness to participate in growing market share through personal community involvement.Ability to communicate effectively with internal and external customers. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to actively respond to the requests of the client families and their guests.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds. Performance of this position’s duties may also require reaching, pushing, and pulling. Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Spring Hill Memorial Funeral Home?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
This position is the primary contact for client families is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Consults with client families or legal representative of the deceased to create services designed to meet their memorialization expectations.Ensures that client families are presented with all merchandizing and service options available.Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance.Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.Prepares and embalms the deceased for interment, cremation, or other disposition in conformity with legal requirements and with the utmost respect and dignity.Ensures proper paperwork, including permits, logs, identification tags, and certificates are completed accurately and timely and in accordance with relevant laws and regulations.Properly and safely utilizes embalming instruments and machinery in accordance with company guidelines.Utilizes personal protective equipment and adheres to relevant operational and safety procedures.Dresses, apples cosmetics, and performs casketing duties.Plans, schedules, and conducts visitations and services.Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.Places casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures, and arrangement of flowers or plants.Directs and usher families and service attendees to and from the location of the funeral service.Supervises and assists in the transportation of client families to ensure a timely departure and arrival.Arranges and coordinates shipment or transportation of remains to and from other cities and locations.Instructs and oversees work of Apprentice Funeral Directors/Embalmers on cases, services, and paperwork.Stocks and cleans preparation room and refrigeration unit.Works on-call /first-call, as needed.Identifies and remedies all hazards on grounds.Performs other duties as assigned.Competencies
Communication Proficiency.Teamwork Orientation.Detail Orientation.Thoroughness.Customer Service Orientation.Time Management.Required Education, Experience, Certifications and Licensure
Four-year degree or equivalent combination of education, training and experience preferred.5 years’ experience as a licensed Funeral Director/Embalmer.Valid and applicable state Funeral Director and Embalmer License; reciprocal across states and in good standing.Valid state issued driver’s license in good standing and acceptable driving record.Additional Eligibility Qualifications
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.Demonstrated willingness to participate in growing market share through community involvement.Able to read, write and speak English fluently. Bilingual is a plus.Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferredAbility to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication.Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner. Attention to detail and follow-through.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/tansport devices, personal or company owned vehicle.Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required.Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. This position may also require power reaching, pushing, and pulling. Employees in this role must be able to perform job duties when awakened from a sound sleep.This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: HighOvertime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel.Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Spring Hill Memorial Funeral Home?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Greets and directs client families and their guests to the correct chapel in which services are being held. Directs visitors to guest book and distributes memorialization materials as needed. Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event. Receives and places flowers in chapels. Ensures refreshments are available to client families and their guests.Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services. Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.Actively serves as an ambassador of the business in the community to build trust and loyalty.Represents the business in a professional, honest and ethical manner at all times.Maintains a professional personal appearance and demeanor while performing duties or representing the business.Other duties as assigned.Competencies
Customer Service Orientation.Communication Proficiency.Teamwork Orientation. Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Valid state issued driver’s license in good standing and acceptable driving record.No prior experience required.Additional Eligibility Qualifications
Able to read, write and speak English fluently. Bilingual is a plus.Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements. Demonstrated willingness to participate in growing market share through personal community involvement.Ability to communicate effectively with internal and external customers. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to actively respond to the requests of the client families and their guests.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds. Performance of this position’s duties may also require reaching, pushing, and pulling. Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Nashville Cremation Center?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Funeral Director is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Consults with client families or legal representative of the deceased to create services designed to meet their end-of-life memorialization expectations. Ensures that client families are presented with all merchandising and service options available.Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance. Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.Plans, schedules, and conducts visitations and services.Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.Prepares the deceased, including dressing and casketing.Places casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures, and arrangement of flowers or plants.Directs and ushers families and services attendees to and from the location of the funeral service.Supervises and assists in the transportation of client families to ensure a timely departure and arrival.Arranges and coordinates shipment of remains to and from other cities and locations.Instructs and oversees work of Apprentice Funeral Directors on services and paperwork.Performs removals and transfers individuals into Park Lawn’s care as needed.Performs other duties, as assigned.Competencies
Communication Proficiency.Teamwork Orientation. Detail Orientation.Thoroughness.Customer Service Orientation.Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Four-year degree or equivalent combination of education, training and experience preferred.Minimum two years of experience as a licensed Funeral Director.Valid and applicable state Funeral Director License; reciprocal across states and in good standing.Valid state issued driver’s license in good standing and acceptable driving record.Additional Eligibility Qualifications
Ability to read, write, and speak English fluently. Bilingual is a plus.High degree of overall computer proficiency.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Ability to effectively present information to client families, co-workers, and leadership. Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community based organizations. Ability to communicate effectively with internal and external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to maintain a positive attitude and working environment through organization and communication. Ability to actively listen to the needs of client families.Attention to detail, follow-through and ability to work in a team setting.Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, body lift, casket handling/transport devices, personal or company owned vehicle.Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. Performance of this position’s duties also requires power reaching, pushing, and pulling. Employees in this role must be able to perform job duties when awakened from a sound sleep. This position’s duties require routine exposure to chemicals and/or blood borne pathogens. Exposure risk is considered: High Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance. Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business dayOther Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Crestview Memory Gardens?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
Position is responsible for assisting facilities staff in maintaining the lawn surrounding the applicable facility.
Essential Functions
Assumes responsibility for lawn maintenance to include but not limited to, trimming of hedges, flower beds, mulching, leaf raking and disposal.Handles day-to-day upkeep of the parking lots i.e. picking up debris, power washingRemoves snow and ice in inclement weather.Maintains lawn equipment by servicing and cleaning of the equipment after use.Performs other duties as assigned.Competencies
Communication Proficiency.Teamwork Orientation.Performance Management.Ethical Conduct.Detail Orientation.Customer Service Orientation.Time Management.Required Education, Experience, Certifications and Licensure
High school diploma or GED equivalent or equivalent combination of education, training and experience preferred.Minimum of 6 months’ grounds experience.Additional Eligibility Qualifications
Ability to read, write and speak English. Bilingual is a plus.Must be able to promote a positive work environment and company culture, maintain a high level of accountability, productivity and self-discipline while working independently and as a contributing member of a team.Complete tasks accurately and timely and/or sensitive situations while working in a stressful environment.Knowledge and use of lawn equipment and general maintenance to include but not limited to mowers, trimmers, blowers.Requires the ability to show respect and sensitivity toward families while working in a physically demanding environment.Ability to apply proper precautions concerning lifting and equipment use in a safe and careful manner.Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an outdoor setting.Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.Equipment used to perform the essential function of this position includes, hand-held tools and equipment, including but not limited to shovels, picks, rakes, sledgehammers, lawn mowers, weed trimmers and sod cuttersEmployees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.This position may also require reaching, pushing, and pulling.This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required.Travel
This position does not require out of area and overnight travel.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Crestview Funeral Home?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Greets and directs client families and their guests to the correct chapel in which services are being held. Directs visitors to guest book and distributes memorialization materials as needed. Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event. Receives and places flowers in chapels. Ensures refreshments are available to client families and their guests.Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services. Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.Actively serves as an ambassador of the business in the community to build trust and loyalty.Represents the business in a professional, honest and ethical manner at all times.Maintains a professional personal appearance and demeanor while performing duties or representing the business.Other duties as assigned.Competencies
Customer Service Orientation.Communication Proficiency.Teamwork Orientation. Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Valid state issued driver’s license in good standing and acceptable driving record.No prior experience required.Additional Eligibility Qualifications
Able to read, write and speak English fluently. Bilingual is a plus.Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements. Demonstrated willingness to participate in growing market share through personal community involvement.Ability to communicate effectively with internal and external customers. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to actively respond to the requests of the client families and their guests.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds. Performance of this position’s duties may also require reaching, pushing, and pulling. Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Williams Funeral Home - Columbia?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Greets and directs client families and their guests to the correct chapel in which services are being held. Directs visitors to guest book and distributes memorialization materials as needed. Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event. Receives and places flowers in chapels. Ensures refreshments are available to client families and their guests.Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services. Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.Actively serves as an ambassador of the business in the community to build trust and loyalty.Represents the business in a professional, honest and ethical manner at all times.Maintains a professional personal appearance and demeanor while performing duties or representing the business.Other duties as assigned.Competencies
Customer Service Orientation.Communication Proficiency.Teamwork Orientation. Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Valid state issued driver’s license in good standing and acceptable driving record.No prior experience required.Additional Eligibility Qualifications
Able to read, write and speak English fluently. Bilingual is a plus.Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements. Demonstrated willingness to participate in growing market share through personal community involvement.Ability to communicate effectively with internal and external customers. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to actively respond to the requests of the client families and their guests.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, coffeemaker, vacuum, casket carts/church trucks, personal or company owned vehicle. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds. Performance of this position’s duties may also require reaching, pushing, and pulling. Employees may be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for West Harpeth Funeral Home?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
The Funeral Director is accountable for performing a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.
Essential Functions
Consults with client families or legal representative of the deceased to create services designed to meet their end-of-life memorialization expectations. Ensures that client families are presented with all merchandising and service options available.Obtains information needed to complete required documents such as obituaries, death certificates, burial permits, and insurance. Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.Utilizes systems to record merchandise selections, enter contracts, and complete necessary forms.Plans, schedules, and conducts visitations and services.Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.Prepares the deceased, including dressing and casketing.Places casket or remains in visitation area, setting up the area to comply with client family wishes, including adjusting light fixtures, and arrangement of flowers or plants.Directs and ushers families and services attendees to and from the location of the funeral service.Supervises and assists in the transportation of client families to ensure a timely departure and arrival.Arranges and coordinates shipment of remains to and from other cities and locations.Instructs and oversees work of Apprentice Funeral Directors on services and paperwork.Performs removals and transfers individuals into Park Lawn’s care as needed.Performs other duties, as assigned.Competencies
Communication Proficiency.Teamwork Orientation. Detail Orientation.Thoroughness.Customer Service Orientation.Social Perceptiveness. Time Management.Required Education, Experience, Certifications and Licensure
Four-year degree or equivalent combination of education, training and experience preferred.Minimum two years of experience as a licensed Funeral Director.Valid and applicable state Funeral Director License; reciprocal across states and in good standing.Valid state issued driver’s license in good standing and acceptable driving record.Additional Eligibility Qualifications
Ability to read, write, and speak English fluently. Bilingual is a plus.High degree of overall computer proficiency.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Ability to effectively present information to client families, co-workers, and leadership. Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community based organizations. Ability to communicate effectively with internal and external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Ability to maintain a positive attitude and working environment through organization and communication. Ability to actively listen to the needs of client families.Attention to detail, follow-through and ability to work in a team setting.Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.Ability to work independently with little or no supervision.Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes. Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, body lift, casket handling/transport devices, personal or company owned vehicle.Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company’s safety procedures, including wearing any personal protective equipment that may be required. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds. Performance of this position’s duties also requires power reaching, pushing, and pulling. Employees in this role must be able to perform job duties when awakened from a sound sleep. This position’s duties require routine exposure to chemicals and/or blood borne pathogens. Exposure risk is considered: High Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance. Overtime is sometimes necessary or required.Travel
This position may require up to 10 percent out of area and overnight travel. Travel is primarily local occurring during the business dayOther Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Shackelford Funeral Directors - Wayne County Chapel?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.Summary/Objective
This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations.
Essential Functions
Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen.Provides tours and guides families to the cemetery lot location.Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.Reports to the Sales Manager all progress, completes and submits all required reports timely.Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.Participates in all required specific location and company training initiatives.Identifies and responds to all hazards at location and on grounds.Performs other duties as assigned.Competencies
Communication Proficiency.Teamwork Orientation.Detail Orientation.Thoroughness.Customer Service Orientation.Time Management.Required Education, Experience, Certifications and Licensure
Four-year degree or equivalent combination of education, training and experience preferred.Prefer college degree or some college required.Proven track record of success in outside sales production strongly preferred.May require the possession (or ability to obtain) an insurance license as required by applicable state law.Valid state issued driver’s license in good standing and acceptable driving record.Additional Eligibility Qualifications
Ability to read, write and speak English fluently. Bilingual is a plus.Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.Demonstrated willingness to participate in growing market share through community involvement.Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferredTactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication.Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The duties associated with this position are generally performed in an indoor office setting.Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.This position may also require reaching, pushing, and pulling.This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: LowTravel
This position may require up to 10 percent out of area and overnight travel.Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessWhy Work for Williams Funeral Home - Columbia?
Service
At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession.Benefits
Financial assistant programs encouraging employees through education and development in industry related subjects.Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.Employee Discounts on services, merchandise, and property to help our team members in their time of need.Culture
We value honesty, courage, integrity, ethical behavior and the development of personal growth.We are rooted in the communities to provide a personal touch to every family we serve.We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Summary/Objective
This position is the primary lead accountable for creating and driving sales strategies and performance to ensure the business meets or exceeds Standards.
Essential Functions
Leads and manages the sales team’s performance through effective performance management, coaching, disciplinary action, and termination, when necessary.Recruits and trains an effective sales staff.Leads team by example in the areas of sales activity and sales volume.Meets or exceeds the sales targets for the location(s).Develops and implements sales initiatives that motivate and energize sales team members to achieve and succeed.Generates sales leads through participation in the surrounding community and through civic relationships.Monitors and analyzes sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.Communicates sales results on a weekly, monthly, quarterly, and annual basis to management.Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success.Schedules sales staff to ensure proper coverage and equitable rotation of staff and duty days.Reviews and resolves contract or commission discrepancies as needed.Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective.Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.Identifies and remedies all hazards at location and on grounds.Performs other duties as assigned.
Competencies
Communication Proficiency.Teamwork Orientation.Detail Orientation.ThoroughnessCustomer Service Orientation.Time Management.
Required Education, Experience, Certifications and Licensure
Four-year degree or equivalent combination of education and experience required.Bachelor’s degree strongly preferred.Minimum of 2 years management experience; Funeral Home or Combo desired.Minimum of 3 years sales experience.Proven track record of success in inside sales production, strongly preferred.Demonstrated ability to build, inspire, train and energize sales team.Ability to read and interpret company policies, procedures, contracts, insurance documents and pricing structures or list.Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.Ability to compute discount, interest, profit and loss; commission, markup, and selling price; and ability to calculate surfaces.Effectively utilize all sales training and techniques to fulfill production requirements.Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.Ability to be proactive and willing to take initiative in all circumstancesAttention to detail and follow-through.May require the possession (or ability to obtain) an insurance license as required by applicable state law.Valid state-issued driver’s license in good standing and acceptable driving record.
Additional Eligibility Qualifications
Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.Demonstrated willingness to participate in growing market share through community involvement.Able to read, write and speak English fluently. Bilingual is a plus.Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferredAbility to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.Maintains a positive attitude and working environment through organization and communication.Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.Supervisory Responsibility
This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The duties associated with this position are generally performed in an indoor office setting.Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.This position may also require reaching, pushing, and pulling.This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: _____ LowTravel
This position may require up to 10 percent out of area and overnight travel.Travel is primarily local occurring during the business day only.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read Less