Paperless Environments has been revolutionizing ouraccounts payable workflow automation and document management software since 2005. Our innovative software solutions are used by over 2,000 customers in all 50 states and 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. Our products have wide ranging tech stacks that include desktop, SaaS, and mobile offerings.
We are looking for a driven and experienced Software Support Specialist to join our team and deliver exceptional technical support to our customers. The ideal candidate will bring expert-level problem-solving skills and align with our companys core values.
What you will be doing:
Diagnose and troubleshoot software issues, escalating complex cases when neededDocument support interactions and resolutions comprehensivelyEducate clients on software features and best practices to optimize their experienceAssist in developing knowledge base articlesProvide hands-on support by addressing technical problems, answering how-to questions, and offering tailored solutionsCommunicate with customers via support tickets, phone calls, and remote sessionsCollaborate with the development team to report bugs, escalate issues, and submit feature requestsSkills we are looking for:
Proven experience in a software support role or a similar technical support positionHands-on experience in a help desk or customer support environmentExceptional verbal and written communication skillsStrong customer relationship-building abilitiesExcellent software troubleshooting and problem-solving capabilitiesBasic understanding of Windows administration, including NTFS permissions, network file shares, and Active DirectoryPositive, patient, and empathetic attitude towards customers and colleaguesHigh intellectual curiosity with a desire to grow and learn continuallyAbility to work independently in a fast-paced, innovative, and collaborative team environmentStrong organizational skills with the ability to meet goals and deadlinesAdaptable to changing priorities as requiredFamiliarity with Windows Security, basic networking, and/or SQL queries is a strong advantageWhat else would help you stand out:
Experience with Microsoft SQL database structure and basic SQL statementsKnowledge of accounting software, basic accounting principles, and terminologyBackground in document management, construction management, or automated workflow softwareWhat we have to offer
120 hours of PTO yearly that begins accruing on start dateOther Details
Employee Status: Full-time SalaryMore About Us
Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Our customers represent over 200,000 users and range from small single-digit construction firms to publicly traded companies with thousands of employees.
Learn Even More at https://www.paperlessenvironments.com
Our Core Values:
