Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider.
Prepares patients for visit by directing/accompanying patients to the examining or X-ray room, providing gowns/drapes, and assisting with proper positioning of patient for the examination and/or treatment;
Interviews patient and records medical histories, may order x-rays per provider order or protocol, or obtain results from imaging facilities;
Assists health care providers during examinations as directed. Duties may include, but are not limited to, performing dressing changes, taking vital signs, preparing and drawing up injectable medications, labeling medications for administration by provider, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol;
Generates orders for prescriptions, diagnostic imaging, rehabilitation therapy, DME, etc. as directed by provider; inputs into EMR.
Schedules follow-up appointments, tests, test results, procedures, and injections with designated provider or facility.
Coordinates all aspects of surgery scheduling according to surgery scheduling protocols. This includes obtaining medical clearances, precertifications, consents, submitting orders and scheduling preassesment, preoperative and postoperative appointments.
Reconciles patient health history information at visit, updates any additional information pertinent to patient care and scans various documentation into EMR. Such documentation includes hospital dictation, disability forms, laboratory test requests, medical clearances or any other correspondence as directed after obtaining provider signature.
Triages patient correspondence received by phone, voicemail or patient portal in adherence to policy. Documents patient correspondence into EMR system and advises patient provider plan of action.
Maintains exam rooms which may include the following: prepares exam rooms including stocking of appropriate supplies, instruments, and equipment for examination of patients daily. Cleans exam rooms according to protocol between patient examinations. Disposes any contaminated materials appropriately.
Cleans and sterilizes medical instruments and equipment.
Other duties may also be assigned by Providers, RNs, and managers.
Prepares disability and other forms for provider signature.
Inventories and orders medical supplies.
Education and Experience
High School diploma or equivalent, Current Basic Life Support (CPR, BLS) certificates
Excellent communication and customer service skills
Graduate of an accredited Medical Assistant Program or Certified Orthopedic Tech preferred
Two years orthopedic experience preferred
Three years medical office experience preferred
Skills and Abilities
Proficiency in use of electronic medical records (preferred)
Ability to communicate clearly and concisely in all written and verbal communications
Strong organizational skills with demonstrated attention to detail
Ability to comprehend and complete assigned tasks furnished in written, oral, or diagram form.
Ability to identify resolutions to problems involving several concrete variables in standardized situations.
Demonstrated conflict management skills
Strong knowledge orthopedic terminology (preferred)
Strong knowledge of orthopedic surgical and diagnostic procedures (preferred)
Knowledge of casting and splinting (preferred)
Strong working knowledge of HIPAA and safety guidelines
Ability to interact and communicate effectively with patients/families
Ability to travel between multiple site locations (if applicable)
Valid Georgia driver's license and driving history meeting Resurgens' requirements
Physical Demands
While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee will be required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 50 pounds. Employee may be required to operate various types of orthopedic equipment necessitating manual dexterity. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment is typical of a physician practice. While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.
Read LessMust work both locations: Mansfield and Arlington
Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting AOA, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.
AOA is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients' quality of life. As part of this team, you'll work alongside top Ortho specialists, Physical Therapist, and APPs in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to communities in Metroplexwhere your expertise can truly make a difference.
Why Choose Us? #AOA
Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
Benefits:
Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
Dental & Vision Insurance
401(k) with Annual Employer Contributions
Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
Employee Assistance Program (EAP): Employer-paid support for life's challenges
Generous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays
Job Summary:
Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinical operations. Duties may vary depending upon level of credentialing and education.
Responsibilities:
Escorts patient to exam rooms and assist in determining medical problems.Assist patient in patient flow through clinic.Prepare exam rooms and instruments for examination and aids physician during treatment and exam.Observes, records and reports patient's condition and reaction to drugs and treatments to physician.Checks appointment schedule and assists front desk coordinator with physician's patient schedule.Responds to and refers incoming phone calls.Labels and maintains proper storage for medical supplies in all exam rooms and central medical supply storage area.Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.Assists in maintaining and reviewing patient records, and pertinent information.Receive and handle all patient telephone calls to completion within a timely manner.Requirements:
Educational Requirements:
High School Diploma or equivalentCurrent MA CertificationQualifications and Experience:
Minimum one year experience in the health care industry preferred but not required.Must be willing to float to all AOA locations.Strong written and verbal communication skills.Ability to multi-task with phones, patients and other responsibilities.Excellent computer and typing skills.Excellent interpersonal skills and collaboration with the management team.A demonstrated commitment to high professional ethical standards and a diverse workplace.Excels at operating in a fast pace, community environment.Excellent people skills, open to direction and collaborative work style and commitment to get the job done. Read LessJoin a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting OrthoTexas, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. As part of this team, you'll work alongside top Ortho specialists, Physical Therapist, and APPs in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to communities north of the Metroplexwhere your expertise can truly make a difference.
Why Choose Us?
Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.Benefits:
Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discountDental & Vision Insurance401(k) with Annual Employer ContributionsAdditional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and moreEmployee Assistance Program (EAP): Employer-paid support for life's challengesGenerous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure). 7 paid holidays + 2 floating holidaysSummary
Provides patient care support to licensed providers and serves as liaison between patient and healthcare provider.Essential Duties and Responsibilities
Prepares patients for visit by directing/accompanying patients to the examining or X-ray room, providing gowns/drapes, and assisting with proper positioning of patient for the examination and/or treatment;Interviews patient and records medical histories, may order x-rays per provider order or protocol, or obtain results from imaging facilities;Assists health care providers during examinations as directed. Duties may include, but are not limited to, performing dressing changes, taking vital signs, preparing and drawing up injectable medications, labeling medications for administration by provider, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol;Generates orders for prescriptions, diagnostic imaging, rehabilitation therapy, DME, etc. as directed by provider; inputs into EMR.Schedules follow-up appointments, tests, test results, procedures, and injections with designated provider or facility.Coordinates all aspects of surgery scheduling according to surgery scheduling protocols. This includes obtaining medical clearances, pre-certifications, consents, submitting orders and scheduling pre-assessment, preoperative and postoperative appointments.Reconciles patient health history information at visit, updates any additional information pertinent to patient care and scans various documentation into EMR. Such documentation includes hospital dictation, disability forms, laboratory test requests, medical clearances or any other correspondence as directed after obtaining provider signature.Triages patient correspondence received by phone, voicemail or patient portal in adherence to policy. Documents patient correspondence into EMR system and advises patient provider plan of action.Maintains exam rooms which may include the following: prepares exam rooms including stocking of appropriate supplies, instruments, and equipment for examination of patients daily. Cleans exam rooms according to protocol between patient examinations. Disposes any contaminated materials appropriately.Cleans and sterilizes medical instruments and equipment.Other duties may also be assigned by Providers, RNs, and managers.Non-Essential Duties and Responsibilities
Prepares disability and other forms for provider signature.Inventories and orders medical supplies.Requirements
High School diploma or equivalent, Current Basic Life Support (CPR, BLS) certificatesExcellent communication and customer service skillsGraduate of an accredited Medical Assistant Program or Certified Orthopedic Tech preferredTwo years orthopedic experience preferredThree years medical office experience preferred Read Less