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Palo Alto Networks
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  • Technical Service Delivery Lead (XSIAM) - Remote (Washington)  

    - District of Columbia
    Our Mission At Palo Alto Networks, were united by a shared missionto p... Read More
    Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration Read Less
  • Our Mission At Palo Alto Networks everything starts and ends with our... Read More
    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team youll lead helps protect customers by identifying the most sophisticated Read Less
  • Our Mission At Palo Alto Networks, were united by a shared missionto p... Read More
    Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration Read Less
  • Our Mission At Palo Alto Networks, were united by a shared missionto p... Read More
    Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration Read Less
  • Our Mission At Palo Alto Networks everything starts and ends with our... Read More
    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team youll lead helps protect customers by identifying the most sophisticated Read Less
  • Our Mission At Palo Alto Networks everything starts and ends with our... Read More
    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team youll lead helps protect customers by identifying the most sophisticated Read Less
  • Technical Service Delivery Lead (XSIAM) - Remote (Dallas)  

    - Dallas County
    Our Mission At Palo Alto Networks, were united by a shared missionto p... Read More
    Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration Read Less
  • Our Mission At Palo Alto Networks everything starts and ends with our... Read More
    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team youll lead helps protect customers by identifying the most sophisticated Read Less
  • Our Mission At Palo Alto Networks everything starts and ends with our... Read More
    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team youll lead helps protect customers by identifying the most sophisticated Read Less
  • Our Mission At Palo Alto Networks, were united by a shared missionto p... Read More
    Our Mission At Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team As part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities. Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity. Job Summary The Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment. You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience. Key Responsibilities Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases Advise customers on best practices for alert tuning, data onboarding, and correlation optimization Drive continuous improvement in customer security posture and measurable time-to-value outcomes Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings Translate complex detection and response concepts into actionable guidance for diverse audiences Collaboration Read Less

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