Sales Team Lead
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
Duties/Responsibilities:
Sales PerformanceAssist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer ServiceProvide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam LeadershipAssist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual MerchandisingRemain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of ResponsibilitiesClear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership ResponsibilitiesHold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualifications
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard trainingPhysical RequirementsAbility to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read LessThe Store Sales Manager is responsible for the overall leadership, financial performance, team development, and operational excellence of the store. This role drives sales, ensures exceptional customer experience, and creates a results-oriented, high-performing team culture. The Store Sales Manager also plays a key role in talent development, strategic planning, and execution of corporate initiatives while maintaining visual and operational standards.
Key Responsibilities
Drive store revenue and profitability by setting and achieving sales goals, KPIs, and conversion targets.Lead by example in delivering exceptional customer service and cultivating a service-first culture.Implement selling strategies that maximize results and elevate the in-store customer experience.Team Leadership & Talent Development
Directly manage and develop a team of 10+ employees, including hiring, onboarding, scheduling, coaching, and performance evaluations.Conduct regular performance appraisals to assess development needs and create individualized growth plans.Identify and build internal bench strength to support succession planning and long-term talent development.Lead with a focus on accountability, teamwork, and results.Operational Excellence
Ensure full compliance with all company policies, safety procedures, and training standards.Monitor and respond to business trends, traffic patterns, and customer behavior to drive operational effectiveness.Build effective cross-functional partnerships with the District Manager, Visual Merchandising Manager, HR, and other key leaders to support district and company-wide goals.Schedule staff strategically within labor budget guidelines and make real-time adjustments based on business trends.Visual Merchandising & Store Presentation
Maintain and execute outstanding visual merchandising and floor sets aligned with brand standards.Partner with the Visual Merchandising Manager to ensure visual directives are implemented accurately and timely.Ensure store cleanliness, organization, and presentation always meet company expectations.Financial & Business Accountability
Monitor and analyze key financial metrics including sales, labor, shrink, and expense control.Use reporting tools to assess performance and create action plans to meet or exceed business targets.Hold the team accountable for executing store initiatives that align with company objectives.Qualifications
3+ years of proven ability to lead and motivate high-performing teams; retail preferred but not required.Excellent communication, interpersonal, and organizational skills.Strong analytical and problem-solving skills.Demonstrated ability to interpret data and take action to improve results.Proficient in Microsoft Office and point-of-sale (POS) systems.Strong retail and visual merchandising acumen.Physical Requirements
Ability to bend, twist, stoop, and stand for extended periods of time.Ability to lift/carry materials up to 30 lbs, with or without reasonable accommodations.Work Schedule Requirements
Full-time availability including evenings, weekends, and holidays as needed to support business operations and peak periods. Read LessColumbus, GA 31909
OverviewPosition Type Part Time
DescriptionPALMETTO MOON IS COMING TO COLUMBUS THIS SUMMER! ARE YOU THE ONE WE'RE LOOKING FOR? NOW TAKING APPLICATIONS FOR FUTURE MEMBERS OF OUR MOON CREW.
Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
ROLE SUMMARY:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
Sales Performance Assist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual Merchandising Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of Responsibilities Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership Responsibilities Hold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualificationsRequired Skills/Abilities
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard training Physical RequirementsAbility to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read LessCommerce 037 - Commerce, GA 30529
OverviewPosition Type Part Time
DescriptionAre you the one we've been looking for to join our Moon Crew? We are seeking a self-motivated, high energy person who is laser focused on delivering a great customer service experience. The ideal candidate possesses high self-confidence and awareness, a passion for selling and loves working as a team. As part of the Moon Crew, your primary job is to engage with the customer to share your passion for our brands and drive sales.
Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more...
The Palmetto Moon Sales Associate is responsible for the following:
Demonstrates excellent customer service and selling skillsKnowledgeable about all brands and sharing that knowledge with customersWorks as part of a team to meet individual and store objectivesReplenish sales floor as needed, maximizing customer shopabilityMaintains visibility on the selling floor, enhancing the service experienceKnows and properly executes Point of Sale procedures to ensure a quick transactionEffectively handles multiple customersCommunicates effectively with associates and managementPackage customer merchandise with careThrough floor presence, minimizes shortageQualificationsMust be at least 16 years old to applyEnjoys meeting and interacting with customersDependable and flexible with scheduled shiftsWillingness to learn and take directionDetail orientedPhysical Requirements - ability to bend, twist, stoop and stand on your feet for long periods of time and lift materials up to 50 lbs with or without reasonable accommodations Read LessAre you the one we've been looking for to join our Moon Crew? We are seeking a self-motivated, high energy person who is laser focused on delivering a great customer service experience. The ideal candidate possesses high self-confidence and awareness, a passion for selling and loves working as a team. As part of the Moon Crew, your primary job is to engage with the customer to share your passion for our brands and drive sales.
Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more...
The Palmetto Moon Sales Associate is responsible for the following:
Demonstrates excellent customer service and selling skillsKnowledgeable about all brands and sharing that knowledge with customersWorks as part of a team to meet individual and store objectivesReplenish sales floor as needed, maximizing customer shopabilityMaintains visibility on the selling floor, enhancing the service experienceKnows and properly executes Point of Sale procedures to ensure a quick transactionEffectively handles multiple customersCommunicates effectively with associates and managementPackages customer merchandise with careThrough floor presence, minimizes shortageQualificationsMust be at least 16 years old to applyEnjoys meeting and interacting with customersDependable and flexible with scheduled shiftsWillingness to learn and take directionDetail orientedPhysical Requirements - ability to bend, twist, stoop and stand on your feet for long periods of time and lift materials up to 50 lbs with or without reasonable accommodations Read LessPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
Role Summary:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
Sales Performance Assist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual Merchandising Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of Responsibilities Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership Responsibilities Hold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualifications:
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard trainingAbility to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read LessPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: Sales Team Lead
Role Summary: A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
Sales Performance Assist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual Merchandising Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of Responsibilities Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership Responsibilities Hold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreRequired Skills/Abilities
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard trainingPhysical Requirements
Ability to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read LessPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
Role Summary:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
Duties/Responsibilities:
Sales Performance: Assist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer Service: Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam Leadership: Assist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual Merchandising: Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of Responsibilities: Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership Responsibilities: Hold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualifications:
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard trainingPhysical Requirements:Ability to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read LessPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
The Distribution Center (DC) Team Lead is responsible for directing merchandise processing tasks to DC Floor Associates. The candidate will coordinate with the DC Floor Supervisor for staging, tagging, and splitting inventory by store, driving the accuracy and efficiency of the DC Team Associates. Flexible schedule is required in order to support the needs of the business, which includes weeknights and Saturdays as needed.
Responsibilities
Ensure proper training of new team members without set time and motivate assigned team membersDelegate assignments and ensure floor associates are working effectively and efficientlyProvide guidance, feedback, coaching, or training as neededInspect product for damages, loss, or defects and notify DC Supervisor of findingsCoordinate processing discrepancy resolution with appropriate departmentsAdhere to the compliance of all legal and safety proceduresEnsure product is stored accurately and safelyMaintain a clean work area, free of safety hazardsOperate dolly and cart to move product and boxesStage product to workspaces in order to keep teams flowing and productiveMust learn and be able to use basic computer skillsFlexible availability; occasional weeknights until 8PM, SaturdaysQualifications
Must be at least 16 years old to applyThe ability to lead and motivate a teamExtraordinary organization and planning skillsExcellent communication and 'people' skillsThe ability to work under pressure and handle challenging situationsSelf-motivated and time management skillsRetail distribution experience is a plus but not requiredAbility to stand and be on feet for long periods of timeAbility to bend, stoop, reach, and lift/push/pull up to 50lbs with or without accommodations Read LessPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
Role Summary:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
Sales Performance Assist Store Sales Manager in achieving sales goals and objectives through effective leadershipPerform Manager on Duty (MOD) shifts as scheduled to monitor and motivate teamHold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issuesTrain and coach team to offer expected level of customer service in order to drive sale performanceHandling customer complaints professionally, striving to resolve them promptly and satisfactorilyTeam Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shiftsMotivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiativesAdjust team priorities to meet goals and company/store initiativesOffer on the spot coaching to team members in order to correct actions or offer trainingCommunicate employee concerns to the appropriate leadership within a timely mannerProduct Knowledge & Visual Merchandising Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.Train team members on merchandise features and selling techniquesEnsure merchandise is displayed in accordance with visual merchandising standards and company guidelines.Departments of Responsibilities Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibilityWillingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal developmentGeneral Leadership Responsibilities Hold self and team to company policies, appropriate addressing behavior according to specific roleDrive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and moreQualifications
Previous experience in a retail or sales environmentShown leadership and delegation skills along with proven ability to hold team members accountableConfident, proactive and willingness to take on workplace challengesAbility to multi-task and change priorities as necessaryStrong verbal communication, and the ability to convey important information clearly and effectivelyQuick decision-making and problem-solving abilities, specifically in terms of customer serviceAbility to read key reporting and learn company POS system with standard trainingPhysical Requirements Ability to bend, twist, stoop, stand for extended periods of timeAbility to lift/carry materials up to 50 lbs. with or without reasonable accommodations Read Less