Sales Team Lead (FT) - Tanger Nashville Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more. Position Title: SALES TEAM LEAD Role Summary: A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team. All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. Duties/Responsibilities: Sales Performance Assist Store Sales Manager in achieving sales goals and objectives through effective leadership Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.) Customer Service Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues Train and coach team to offer expected level of customer service in order to drive sale performance Handling customer complaints professionally, striving to resolve them promptly and satisfactorily Team Leadership Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives Adjust team priorities to meet goals and company/store initiatives Offer on the spot coaching to team members in order to correct actions or offer training Communicate employee concerns to the appropriate leadership within a timely manner Product Knowledge ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly. Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more Qualifications Previous experience in a retail or sales environment Shown leadership and delegation skills along with proven ability to hold team members accountable Confident, proactive and willingness to take on workplace challenges Ability to multi-task and change priorities as necessary Strong verbal communication, and the ability to convey important information clearly and effectively Quick decision-making and problem-solving abilities, specifically in terms of customer service Ability to read key reporting and learn company POS system with standard training Ability to bend, twist, stoop, stand for extended periods of time Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations
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