Job Summary
The F&B Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet’s operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Fully Bilingual (English and Spanish)
Physical Requirements
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
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The Food & Beverage Supervisor plays a key role in the daily coordination and execution of banquet events, banquet set-ups, and overall food and beverage operations, including restaurant and bar support. This position ensures that all service areas operate efficiently, meet brand standards, and deliver an exceptional guest experience. Working closely with the Banquet, Culinary, and Events teams, the Supervisor oversees event set-up and breakdown, supports staff development, monitors inventory, and ensures compliance with safety and sanitation regulations.
Education & Experience
• At least 3 years of experience in food & beverage or hospitality, preferably in a supervisory or lead role within a hotel or restaurant setting.
• High school diploma or equivalent required; additional hospitality coursework or certifications are a plus.
• Strong background in delivering high-quality service with a cordial, friendly, and family-oriented approach to guest interactions.
• Knowledge of food and beverage service, health department regulations, and local liquor laws is required.
• Fluency in both Spanish and English is essential, including verbal and written communication skills.
Skills and Competences
• Motivates and supports banquet and F&B team members to foster a positive, collaborative, and productive work environment.
• Champions a guest-first approach by ensuring all events and service touchpoints deliver exceptional and memorable experiences.
• Communicates clearly and professionally in both Spanish and English to effectively coordinate with guests, staff, and cross-functional departments.
• Remains adaptable and composed during high-volume events or last-minute changes, maintaining service excellence under pressure.
• Ensures attention to detail in banquet setup, cleanliness, event flow, and service standards to align with brand and guest expectations.
• Supports the onboarding and hands-on training of new team members, reinforcing service standards and operational procedures to promote consistency.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in fast-paced, dynamic environments that may be indoors or outdoors, and range from quiet to loud atmospheres, with exposure to various weather conditions such as heat, sun, rain, wind, or cold.
• Ability to bend, stoop, kneel, reach overhead, and climb stairs or ladders as necessary to inspect, adjust, or assist with banquet set-up and equipment.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Education & Experience
• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
Physical requirements
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.
General Requirements
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with department Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with department Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
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The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
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The Public Areas Manager is responsible for supervising, coordinating, and ensuring the execution of the daily cleaning of the hotel's public areas, following established standards and leading the team to operate in an attentive, friendly, efficient, and courteous manner. Their role includes ensuring the team fulfills all cleaning and maintenance tasks, conducting quality control inspections, managing the allocation of resources and shifts, and reporting incidents. The goal is to provide all guests and team members with quality service in a clean and safe environment during their stay, while efficiently managing expenses and maximizing service levels.
Education & Experience
• High school diploma or equivalent required; college coursework or a degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3–5 years of experience in Housekeeping, Public Areas, Facilities, or Operations within a hotel, resort, or luxury hospitality environment.
• At least 1–2 years of supervisory or leadership experience, with demonstrated responsibility for scheduling, training, performance management, and daily operations.
• Familiarity with risk management, safety, and compliance requirements, including HazComm, MSDS, emergency response procedures, and key control protocols.
• Working knowledge of property management systems (PMS), radios, and operational communication tools; ability to learn new systems quickly.
• Must possess strong computer proficiency in Windows OS and company-standard software, including spreadsheets and word processing applications.
• Bilingual in English and Spanish, both written and verbal.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Perform physical activity requiring frequent climbing and descending of stairs.
• Possess the physical ability to bend, stoop, stretch, and reach objects positioned at a minimum height of 1.8 meters (6 feet).
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
• Ability to work indoors and outdoors in varying weather conditions, including heat, sun exposure, wind, and occasional rain.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Skills and Competencies
• Expertise in luxury hospitality, cleanliness, safety, and presentation standards, ensuring all public spaces consistently exceed brand and guest expectations.
• Strong guest service and service recovery capabilities, with the ability to anticipate needs, resolve concerns efficiently, and deliver exceptional guest experiences.
• Proven people leadership and team development skills, including recruiting, training, scheduling, coaching, and performance management to drive productivity and morale.
• Operational planning and execution excellence, with the ability to develop structured cleaning programs, inspections, and preventive maintenance schedules across multiple areas.
• Labor, inventory, and cost control proficiency, aligning staffing, supply usage, and productivity with business volumes and budget expectations.
• Decisive problem-solving and risk management skills, enabling effective handling of operational challenges, safety issues, and emergency situations.
• Strong communication and cross-department collaboration abilities, ensuring seamless coordination with Engineering, Front Desk, Guest Services, and other departments.
Job Summary
The Food Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous F&B experience preferred.
• Fully bilingual (English and Spanish)
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
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The Facility Worker performs all general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production. Perform service requests and repairs as directed. Perform maintenance work for make-ready units as directed. Clean and inspect in building systems and report deficiencies to supervisor. Adhere to the company’s safety programs.
Education & Experience
• High school graduate.
• Fully bilingual (English and Spanish).
• Trade school or college degree or course, strongly preferred.
• At least 2 years in role or similar role in a hotel, strongly preferred.
• Ability to complete work orders. *Ability to take direction and complete tasks.
• Ability to handle multiple tasks and prioritize assignments.
• Basic PC skills preferred.
• Able to work with small hand tools and some electric tools.
• Able to work in hot and cold environment, including inside and outside of a building.
• Able to lift and move heavy objects.
• Able to work a flexible schedule, including weekends, holidays and nights.
• Must possess a valid Health Certificate and Good Conduct Certificate.
Physical Requirements
• Ability to stand, walk, bend, reach, move heavy objects, etc during entire shift.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Job Summary
The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
Education & Experience
High school diploma or equivalent and/or experience in a hotel or a related field preferred.Must be of legal age to serve alcoholic beverages, according to local state laws.Physical Requirements
Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand for the entire shift.Previous bartending experience helpful. Read Less