About PALM Health
At PALM Health, we are dedicated to providing personalized, integrative care that empowers individuals to transform their health and well-being. Our team of physicians, nurses, and wellness professionals works collaboratively to deliver exceptional service in a supportive, patient-centered environment.
Position Summary
The Clinical Intake and Administrative Assistant plays a vital role in ensuring smooth patient flow and an exceptional experience in our medical practice. This role combines both clinical and administrative responsibilities, supporting patients and providers alike. By coordinating same-day scheduling, managing appointment logistics, and maintaining best practices in registration and scheduling, this position directly impacts the efficiency and quality of care delivered.
What You’ll Do
Coordinate same-day scheduling and daily appointment flow.Perform Medical Assistant tasks: rooming, point-of-care testing, scheduling, and documentation.Support reception processes including registration and patient intake.Work with physicians, nurses, and reception staff to deliver excellent patient care.What We’re Looking For
Experience in a healthcare or medical office setting preferred.Medical Assistant certification or relevant training strongly desired.Strong communication, organizational, and multitasking skills.Compassionate, professional, and team oriented.Why PALM Health?
Collaborative, supportive team culture.Meaningful work helping patients improve their health and well-being.Opportunities to grow and develop in an innovative healthcare environment. Read LessWhy PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
Position Summary: Vitality Services Team Manager
The Vitality Services Team Manager directly oversees the Vitality & Recovery Services Department, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings and training, employee scheduling, service quality assurance, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage.
The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.
Requirements:Directly Manages the Vitality & Recovery Team, overseeing day-to-day performance and ensuring adherence to company standardsServes as the primary point of contact for the Team during operational hours, providing active floor supervision and support Provides ongoing team training on service delivery, safety, and customer serviceDevelops, implements, and manages working schedules to ensure optimal coverageParticipates in the development and refinement of SOPs for the department, ensuring clear, effective guidelines for operations, service standards, and team responsibilitiesMonitors compliance, provides guidance and education, and reinforces best practicesOversees time-off planning and coordinates Vitality & Recovery and the Facility & Environment coverage during planned absencesFosters a culture of accountability, professionalism, and exceptional careProvides coverage to allow for shift breaks and also to cover when there is an unexpected absence or scheduling needAims to mentor and guide each direct report and to serve as a model for PALM Health’s cultural standard of being a Caring, Collaborative, Inspiring Leader Committed to Service ExcellenceRequired Qualifications
Bachelor’s degree or equivalent experience in operations, hospitality management, or related fieldMinimum of 3 years of leadership experience in a health club, wellness center, spa, or similar settingStrong ability to manage and motivate teams with professionalism, clarity, and positivityExceptional organizational, scheduling, and problem-solving skillsProven experience in implementing training programs and upholding company equality standardsProficient in operational workflows, safety protocols, and resource managementCustomer service-oriented mindset with excellent interpersonal and communication skillsAbility to multitask, prioritize, and thrive in a fast-paced environment Read LessAt PALM Health, we’re more than a medical and wellness center — we’re a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison/Care Coordinator in our Medical Practice, you’ll be at the heart of that mission.
We’re looking for someone who is caring, collaborative, and committed to service excellence — someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.
What You’ll Do
· Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
· Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.
· Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.
· Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.
· Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.
· Support team operations by stepping into clinical or administrative roles when qualified and needed.
Requirements:Required Qualifications
Bachelor’s degree (B.S. or B.A.) or Licensed Practical Nurse (LPN) (required)· One years’ medical office experience (required); will consider other combinations of education and experience· Experience with medical terminology and working in a clinic or hospital setting (required)· Completion of coursework in medical terminology and medical records (preferred)· Strong computer and word processing skills (required)· EMR and scheduling experience (preferred)
Why You’ll Love Working at PALM Health
Join a mission-driven organization where well-being is a way of life. Work with experts in medicine, wellness, and hospitality in a beautiful, serene setting. Be part of a values-based culture that celebrates warmth, kindness, and professional growth. Enjoy access to PALM services and a community that cares deeply for one another.
f you're ready to grow in your career and be part of something meaningful, we invite you to apply and bring your passion for service and health to the PALM team.
Read LessWhy PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
The PALM Health Navigator & Client Success Specialist plays a vital role in creating exceptional member experiences while maximizing member satisfaction, engagement, and long-term retention. This highly collaborative role serves as a trusted partner to members, helping them fully utilize their PALM Health membership while ensuring a seamless, personalized experience throughout their membership.
Requirements:The primary responsibility of this position is to guide members through the membership renewal process. Through proactive outreach and meaningful conversations, the Navigator connects with members to understand their experience, celebrate their progress, identify opportunities to maximize any remaining membership benefits, and ensure they are receiving the greatest possible value from their membership. The Navigator thoughtfully reviews renewal options, helps members explore solutions if their health goals or interests have evolved, addresses questions or concerns with empathy and professionalism, and facilitates a smooth, personalized renewal experience.
Skills and Qualifications
- Proven experience in membership management, community engagement, or related roles
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational skills
- Ability to build rapport and foster positive relationships with diverse groups
- Proficiency in CRM software
- Self-motivated with a proactive approach to problem-solving
- Ability to work independently and as part of a team
- Bachelor's degree in Business, Communications, or a related field preferred
Read LessWhy PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
Position Summary: Client Service Manager | Operations Lead
The Client Service Manager oversees the Vitality & Recovery and the Facility & Environment Teams directly, and indirectly manages the Reception Team, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings, employee scheduling, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage. Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational efficiency within each of these departments.
The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.
Requirements:Management of Direct Reports and Workforce Planning
· Directly Manages the Vitality & Recovery and the Facility & Environment Teams, overseeing day-to-day performance and ensuring adherence to company standards
· Serves as the primary point of contact for the Vitality & Recovery and the Facility & Environment Teams during operational hours, providing active floor supervision and support
· Provides ongoing team training on service delivery, safety, and customer service
· Develops, implements, and manages working schedules for the Vitality & Recovery and the Facility & Environment Teams to ensure optimal coverage
· Participates in the development and refinement of SOPs for the department, ensuring clear, effective guidelines for operations, service standards, and team responsibilities
· Guarantees adherence to SOPs by monitoring compliance, providing guidance, and reinforcing best practices within the Vitality & Recovery and the Facility & Environment Teams
· Monitors daily operations to confirm efficient workflow, addressing any gaps or challenges in real time
· Oversees time-off planning and coordinates Vitality & Recovery and the Facility & Environment coverage during planned absences
· Fosters a culture of accountability, professionalism, and exceptional care
· Provides coverage to allow for shift breaks and also to cover when there is an unexpected absence or scheduling need
· Aims to mentor and guide each direct report and to serve as a model for PALM Health’s cultural standard of being a Caring, Collaborative, Inspiring Leader Committed to Service Excellence
Required Qualifications
· Bachelor’s degree or equivalent experience in operations, hospitality management, or related field (Required)
· Minimum of 3 years of leadership experience in a health club, wellness center, spa, or similar setting (Required)
· Strong ability to manage and motivate teams with professionalism, clarity, and empathy
· Exceptional organizational, scheduling, and problem-solving skills
· Proven experience in implementing training programs and upholding company equality standards
· Proficient in operational workflows, safety protocols, and resource management
· Customer service-oriented mindset with excellent interpersonal and communication skills
· Ability to multitask, prioritize, and thrive in a fast-paced environment
Read LessThe Recovery & Vitality Tech plays an important role in delivering PALM Health's signature recovery, wellness, and vitality services. This team member helps create exceptional experiences for members while administering non-invasive wellness therapies, supporting personalized care plans, and maintaining a welcoming, restorative environment.
Recovery & Vitality Techs work in conjunction with other wellness professionals, providing members with access to innovative therapies designed to support recovery, relaxation, resilience, and overall well-being.
This position is ideal for individuals interested in healthcare, wellness, human performance, integrative medicine, nursing, physical therapy, chiropractic care, exercise science, hospitality, or other helping professions. Team members gain valuable experience in a collaborative, member-centered healthcare environment while developing skills in wellness services, client care, and operational excellence.
Requirements:Skills and Qualifications:
- Previous experience in a wellness, healthcare, or spa setting preferred.
- Knowledge of wellness therapies such as cryotherapy, salt therapy, PEMF, and related treatments is a plus.
- Excellent communication and customer service skills.
- Ability to explain complex treatments in a clear and professional manner.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
At PALM Health, we foster a culture of innovation, growth, and holistic wellness. We are committed to supporting our team members' professional development and providing a positive, collaborative work environment. Join us in making a meaningful difference in our members' lives through personalized wellness care.
Read LessAt PALM Health, we’re more than a medical and wellness center — we’re a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison in our Medical Practice, you’ll be at the heart of that mission.
We’re looking for someone who is caring, collaborative, and committed to service excellence — someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.
What You’ll Do
· Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
· Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.
· Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.
· Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.
· Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.
· Support team operations by stepping into clinical or administrative roles when qualified and needed.
Who You Are
· You’re a clear communicator and compassionate listener who understands the power of meaningful connection.
· You anticipate needs, solve problems, and follow through — with a smile.
· You thrive in a collaborative environment and naturally bring others along with your positivity and professionalism.
· You’re passionate about health and wellness and love being part of a team that leads by example.
Requirements:Required Qualifications
· Bachelor’s degree (B.S. or B.A.) or Licensed Practical Nurse (LPN) (required)
· One years’ medical office experience (required); will consider other combinations of education and experience
· Experience with medical terminology and working in a clinic or hospital setting (required)
· Completion of coursework in medical terminology and medical records (preferred)
· Strong computer and word processing skills (required)
· EMR and scheduling experience (preferred)
Why You’ll Love Working at PALM Health
· Join a mission-driven organization where well-being is a way of life.
· Work with experts in medicine, wellness, and hospitality in a beautiful, serene setting.
· Be part of a values-based culture that celebrates warmth, kindness, and professional growth.
· Enjoy comprehensive benefits, access to PALM services, and a community that cares deeply for one another.
If you're ready to grow in your career and be part of something meaningful, we invite you to apply and bring your passion for service and health to the PALM team.
Read LessWhy PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
Membership Navigator & Engagement Coordinator
We are seeking a dynamic and personable Membership Navigator & Engagement Coordinator to join our team. This role offers an exciting opportunity to foster meaningful connections within our community, enhance member experiences, and drive engagement initiatives. If you are passionate about building relationships and creating a welcoming environment, we encourage you to apply.
Requirements:Key Responsibilities
- Serve as the primary point of contact for new and prospective members, guiding them through the onboarding process
- Develop and implement strategies to increase member engagement and retention
- Provide personalized support to members, addressing their needs and feedback
- Maintain accurate records of member interactions and engagement activities
- Monitor engagement metrics and prepare reports to inform continuous improvement efforts
Skills and Qualifications
- Proven experience in membership management, community engagement, or related roles
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational skills
- Ability to build rapport and foster positive relationships with diverse groups
- Proficiency in CRM software
- Self-motivated with a proactive approach to problem-solving
- Ability to work independently and as part of a team
- Bachelor's degree in Business, Communications, or a related field preferred
Join our organization and be part of a vibrant community dedicated to growth, collaboration, and excellence. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact through member engagement.
Read Less