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Palm Beach Orthopaedic Institute
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  • Job DescriptionJob DescriptionDescription:Greets patients and assists... Read More
    Job DescriptionJob DescriptionDescription:Greets patients and assists patients in a prompt, courteous and professional manner.Responsible for having patient complete appropriate paperwork; Demographics, arbitration, financial agreement, new patient paperwork, follow up forms.Explains financial requirements to the patients or responsible parties and collects and enters copays and patient balances as required.Complete check-in process; check-out process with patient for their appointments.Responsible for making sure that all necessary paperwork is completedResponsible for entering all charges from the visit; ensuring correct codes are entered for services rendered.Responsible for HIPPA compliance.Responsible for the preparation of paperwork / documents / chart checks for the next business day.Requires travel between different locations.Other duties as assigned

    Benefits:

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceRequirements:Medical reception experience preferred.Solid computer skills, EMR experience strongly preferred. AthenaNet experience a Plus!Flexible scheduling to cover shifts in all office locationsExcellent customer service is a must!


    Job Type: Full-time


    Schedule:

    8 hour shiftMonday to Friday

    Work Location: In person. Multiple locations in West Palm Beach

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  • Physician Assistant for Orthopaedic Urgent Care  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Orthopaedic Urgent Care (wal... Read More
    Job DescriptionJob DescriptionDescription:

    Orthopaedic Urgent Care (walk in) Clinic is seeking a part time physician assistant (PA) to join our ortho urgent care team in our Wellington and Palm Beach Gardens locations. Must be able to evaluate and treat orthopedic conditions. Digital X-ray onsite.


    Clinic hours: Monday- Friday: 4pm-8pm, Saturday: 8am-2pm.


    Essential Job Responsibilities:


    · Conduct physical examinations, assess health / condition status, prescribe necessary medications, treat aliment appropriately. Consult with physician as needed.

    · Triage patients and evaluates problem. Responds to emergencies.

    · Communicate with patient on continuation of care and follow up requirements.

    · Documents patient information and care in medical record.

    Requirements:

    Education: Active PA license required.


    Experience: Minimum of one year of recent experience working in a clinical setting.

    Orthopedic experience a plus.

    Athena (EMR) experience a plus!


    Job Type: Part-time


    Medical Specialty: Orthopedics


    Work Location: In person

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  • Accounts Receivable  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Orthopedic Accounts Receivab... Read More
    Job DescriptionJob DescriptionDescription:

    Orthopedic Accounts Receivable / Collections Specialist


    The Billing / Collections Representative provides telephone customer service in a high-volume environment by responding to patient billing questions as well as working payor denials and collections on patient accounts.Interpretation of Explanation of Benefits (EOB); responding to billing questions or requests for informationCollecting patient balancesWorking denials from insurance companies and managing the Physician’s Accounts Receivables by handling patient and insurance account follow-up,Providing related telephone customer service to patients and insurance carriers with a high volume of incoming and outgoing telephone calls.Responding to questions about an insurance company Explanation Of Benefits (EOB) - responding to requests for information, handling patient and insurance account follow-up, grievance process if payment is denied or is less than the amount billed.

    Benefits:

    401(k)Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offVision insuranceRequirements:Knowledge of medical billing/collection practices.Knowledge of medical practices, terminology and organization services.Knowledge of traditional insurance plans, HMO/PPO’s, Medicare, Medicaid, and Worker’s Comp.Working knowledge of anatomy and physiology, and medical terminology.Knowledge of ICD10-CM and CPT-4 manuals to research/verify diagnosis codes (ICD-10) and/or procedure codes (CPT-4).Knowledge of computerized billing, EMR/EPM system. Google workspace and Athena experience a plus!Excellent written, verbal communication and customer relations a must.


    Education: High school diploma or equivalent. Some college preferred.


    Experience: Minimum one year of medical billing / collections experience. Orthopaedic experience preferred.


    Job Type: Full-time


    Schedule:

    8AM - 5PM |Monday to Friday


    On site: Palm Beach Gardens location

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  • Appointment Scheduler  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:The Orthopaedic Appointment... Read More
    Job DescriptionJob DescriptionDescription:

    The Orthopaedic Appointment Scheduler is responsible for scheduling patient appointments, coordinating with physicians and clinical staff, and ensuring accurate and timely patient information management. This role requires excellent communication and organizational skills.

    Promptly and courteously answers phone calls and responds to caller queries regarding appointments or general informationSchedule patients for office visits by evaluating their needs to determine appropriate provider and location based the conversation with the patient and insuranceObtaining proper spelling of patient’s name, address, phone numbers, insurance carrier, reason for appointment, details how injury occurredAttaching the proper insurance carrierAdvising patients if the doctor participates with their insurance or if referral/authorization is requiredMaintain and update patient information when making follow up appointmentsCalling patients to confirm appointmentsRescheduling patient appointmentsCompletes incoming request from referring providersChecking scheduling voicemail box and returning callsKnowledgeable to physicians preferences and areas of expertiseRoute calls to relevant departments or personnelProviding coverage for the operator as needed

    Benefits:

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceRequirements:Must be detail-oriented - quality and precision-focusedMust be team-oriented - cooperative and collaborativeKnowledge of EMR systemsEnsure compliance with HIPAA and healthcare privacy regulations Experience working in an orthopaedic practice or surgical scheduling Understanding of insurance verification and referralsPrevious experience in medical scheduling, preferably in orthopaedics or a specialty clinic Knowledge of medical terminology (orthopaedic terminology preferred)

    Job Type: Full-time | Monday - Friday | 8AM - 5PM


    Work Location: In person


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  • Occupational Therapist  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Company OverviewPalm Beach O... Read More
    Job DescriptionJob DescriptionDescription:

    Company Overview

    Palm Beach Orthopaedic Institute, PA (PBOI) is a leading multi-specialty orthopaedic practice established in 1995. With a dedicated team of 19 fellowship-trained orthopaedic physicians and over 125 support staff across four locations in Palm Beach County, we are committed to providing high-quality healthcare services, including physical therapy, digital imaging, and more.


    Job Summary
    We are seeking a skilled Occupational Therapist to join our dynamic team at Palm Beach Orthopaedic Institute. In this role, you will provide exceptional rehabilitation services to patients' of all ages, contributing to their recovery and overall well-being. This position is pivotal in enhancing our patients' quality of life through tailored therapeutic interventions.


    Responsibilities

    Evaluate patients physical abilities and develop individualized treatment plansAdminister therapeutic exercises and evidence-based modalities to promote recoveryMonitor patient progress and adjust treatment plans as necessaryEducate patients and their families on rehabilitation processes and home care strategiesCollaborate with physicians and other healthcare professionals to ensure comprehensive patient care for a variety of orthopaedic conditionsMaintain accurate documentation of patient evaluations, treatments, and progress notes


    Benefits

    401(k)Dental insuranceHealth insurancePaid time offVision insuranceRequirements:Degree in Occupational Therapy from an accredited programCertified Hand Therapist Certification encouraged, not requiredCurrent state licensure or eligibility for licensure as a Occupational TherapistStrong knowledge of medical terminology related to Occupational Therapy practicesExperience in outpatient orthopaedic hand specialty encouraged

    Work Location

    In person

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  • Occupational Therapist  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Company OverviewPalm Beach O... Read More
    Job DescriptionJob DescriptionDescription:

    Company Overview

    Palm Beach Orthopaedic Institute, PA (PBOI) is a leading multi-specialty orthopaedic practice established in 1995. With a dedicated team of 19 fellowship-trained orthopaedic physicians and over 125 support staff across four locations in Palm Beach County, we are committed to providing high-quality healthcare services, including physical therapy, digital imaging, and more.


    Job Summary
    We are seeking a skilled Occupational Therapist to join our dynamic team at Palm Beach Orthopaedic Institute. In this role, you will provide exceptional rehabilitation services to patients' of all ages, contributing to their recovery and overall well-being. This position is pivotal in enhancing our patients' quality of life through tailored therapeutic interventions.


    Responsibilities

    Evaluate patients physical abilities and develop individualized treatment plansAdminister therapeutic exercises and evidence-based modalities to promote recoveryMonitor patient progress and adjust treatment plans as necessaryEducate patients and their families on rehabilitation processes and home care strategiesCollaborate with physicians and other healthcare professionals to ensure comprehensive patient care for a variety of orthopaedic conditionsMaintain accurate documentation of patient evaluations, treatments, and progress notes


    Benefits

    401(k)Dental insuranceHealth insurancePaid time offVision insuranceRequirements:Degree in Occupational Therapy from an accredited programCertified Hand Therapist Certification encouraged, not requiredCurrent state licensure or eligibility for licensure as a Occupational TherapistStrong knowledge of medical terminology related to Occupational Therapy practicesExperience in outpatient orthopaedic hand specialty encouraged

    Work Location

    In person

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  • Scheduling Manager  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Department: SchedulingReport... Read More
    Job DescriptionJob DescriptionDescription:

    Department: Scheduling

    Reports Directly To: CEO/CFO


    An exempt position responsible for providing supervision to appointment schedulers and serving as back-up support. This role ensures high-quality patient interactions, compliance with healthcare regulations (e.g., HIPAA), and achievement of performance metrics. The Clinical Support Supervisor provides leadership, coaching, and performance management to the scheduling team while maintaining excellent patient satisfaction.

    Key Responsibilities

    Supervises and supports appointment schedulers, including participating in their hiring, training, and evaluation to ensure the most efficient matching of physician/clinician availability and patient preferences for time and date.Assumes role of appointment scheduler when scheduler is ill, on vacation, or as needed.Collaborates Multi-Platform Medical Scheduling software? Technology? on maintaining and upgrading the computerized scheduling system as needed to meet facility needs.Works with CEO/CFO and physicians/clinicians to ensure physician/clinician and patient appointment preferences are met.Acts as a resource for appointment schedulers when they encounter patient issues such as customer complaints or physician dissatisfaction with appointments.Produces reports on appointment patterns, trends, complaints, and outcomes and analyzes results. Makes recommendations about improvement opportunities.Maintains scheduling systems so records are accurate and complete and can be used to analyze scheduling patterns.Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Use customer service principles and techniques to deal with patients calmly and pleasantly.Lead team meetings and training sessions as needed.Handle escalated or complex patient inquiries and complaints.

    Compliance & Documentation

    Ensure adherence to HIPAA and healthcare privacy regulations
    Maintain accurate documentation in EMR/EHR systems
    Follow organizational and healthcare policies

    Performance Management

    Track KPIs (call wait times, abandonment rates, resolution times)

    Analyze performance reports and identify improvement areas

    Implement process improvements to increase efficiency

    Administrative Duties

    Assist in training new staff

    Manage time-off requests and scheduling

    Collaborate with clinical and administrative departments

    Requirements:

    Required QualificationsAssociate’s Degree (Bachelor’s degree preferred)2–5 years of healthcare experience, preferably in Orthopaedic setting 2–3 years of supervisory or leadership experienceKnowledge of medical terminology and CPT codesFamiliarity with EHR/EMR systemsStrong understanding of HIPAA regulationsRequired SkillsStrong leadership and team management skillsExcellent verbal and written communicationConflict resolution and problem-solving abilityData analysis and reporting skillsCustomer service excellenceAbility to work in a fast-paced healthcare environmentBeing bilingual (Spanish) is a plus! Work EnvironmentOffice call center environmentHigh-volume, fast-paced setting Read Less
  • Medical Assistant  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:Work in a fun and fast paced... Read More
    Job DescriptionJob DescriptionDescription:


    Work in a fun and fast paced team-oriented environment where you can grow your skills and help our patients!


    Our orthopaedic practice is seeking a compassionate, motivated, and dependable medical assistant.

    A successful candidate will have strong communication skills, be friendly and helpful to our patients, be competent in basic computer skills, and be able to multitask in a fast-paced environment.


    This is a nonexempt position responsible for performing a variety of duties in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. May be assigned to specific orthopedic specialty (e.g., pain management / spine / total joint, etc) depending on Physician they are appointed to.

    This is an excellent opportunity for a medical assistant wanting a growth opportunity, full benefits, and a friendly work environment. There are promotional opportunities within the organization.


    Personal characteristic required: motivated, dependable, team player, excellent interpersonal relations, excellent patient communication/relationship skills, a willingness to learn, good computer skills, and detail oriented.


    Essential Job Responsibilities

    Accompany provider in room during patient visit.Scribe document in Athena to include: history of present illness, review of systems, physical exam findings, diagnostic assessment and plan of care.Document results of laboratory and radiographic studies as discussed by provider.Refill any patient prescriptions as directed by the provider.Enter orders for procedures or labs as directed by the provider.Maintain exam rooms with necessary supplies and materials. Ensures cleanliness Prepares equipment and aids physician during treatment, examinationMaintain accurate patient records.Responsible for following OSHA regulations.Regularly interacts with physicians and other departments in order to identify and resolve problems.Maintains patient, employee and clinic confidentiality.Other duties as assigned.

    Benefits

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance

    Schedule

    8 hour shift

    Monday to Friday


    Job Type

    Full-time


    For more information please visit our website: www.pboi.com

    Requirements:

    Education

    High school diploma or general equivalency diploma (GED)

    Medical Assistant diploma from an accredited vocational institution, or a community college course in medical assisting


    Experience

    Minimum (1) year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.


    Other Requirements Preferred

    Appropriate certificate indicating passing grade for Medical Assistant Certification.

    A current CPR certification and current health records with the appropriate immunizations to work in the healthcare field (hepatitis B and tuberculosis).


    *Must be able to travel between office locations. Clean driving record. Reliable transportation.*


    Performance Requirements:


    Knowledge:

    Knowledge of health care field and medical office protocols/procedures.Knowledge of specific assisting tasks related to particular medical practice.Knowledge of information that must be conveyed to patients and families.

    Skills:

    Skill in performing scribe / medical assistant tasks appropriately.Skill in tact and diplomacy in interpersonal interactions.Skill in understanding patient education needs by effectively sharing information with patients and families.

    Abilities:

    Ability to learn and retain information regarding patient care procedures.Ability to learn and navigate within EMR/EPM system. AthenaNet experience a plus!Ability to project a pleasant and professional image.Ability to plan, prioritize, and complete delegated tasks.Ability to demonstrate compassion and caring in dealing with others.

    Work Environment

    Combination of medical office and exam/procedure room settings. Well-lighted, well-ventilated, adequate space.


    Mental/Physical Requirements

    Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients'.


    Work Location

    Multiple office locations located within Palm Beach County

    In person (required)


    Competitive Pay

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  • Benefits and Eligibility and Account Specialist  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:The Orthopaedic Eligibility... Read More
    Job DescriptionJob DescriptionDescription:

    The Orthopaedic Eligibility & Benefits and Patient Account Specialist is responsible for verifying patients’ insurance coverage, determining benefits ensuring accurate financial information prior to orthopaedic procedures or visits and collects payments from patients.

    Verify patient insurance eligibility and benefits (medical, surgical, therapy services)Confirm coverage for orthopaedic procedures (e.g., surgeries, imaging, physical therapy)Obtain prior authorizations and referrals when required Communicate patient financial responsibility (copays, deductibles, coinsurance)Provides telephone customer service in a high call volume environment by responding to patient billing questions as well as working payor denials and collections on patient accounts (as needed)Interpretation of Explanation of Benefits (EOB); responding to billing questions or requests for information; collecting patient balancesCoordinate with insurance companies to resolve coverage issuesEnter and update insurance information in electronic health records (EHR)Work closely with AR and clinical teamsEnsure compliance with HIPAA and payer guidelinesDocument all verifications, authorizations and payments accurately

    Job Type

    Full-time


    Schedule

    8:30 AM - 5 PM

    Monday to Friday (No weekends!)


    Work Location

    On site Required: Palm Beach Gardens location


    Benefits

    401(k)Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offVision insuranceRequirements:

    Skills & QualificationsKnowledge of medical insurance plans (PPO, HMO, Medicare, Medicaid) Familiarity with orthopaedic procedures and terminology (preferred)Knowledge of CPT, ICD-10, and HCPCS coding (basic to intermediate) Strong attention to detail and accuracyExcellent communication and customer service skillsExperience with EHR and practice management systemsAbility to handle high-volume verification tasksEducation & ExperienceHigh school diploma or equivalent (required)Associate degree in healthcare administration (preferred)1–3 years of insurance verification or healthcare front-end experience Read Less
  • Clinical Assistant/Clinical Support  

    - Palm Beach Gardens
    Job DescriptionJob DescriptionDescription:The Clinical Assistant or Cl... Read More
    Job DescriptionJob DescriptionDescription:

    The Clinical Assistant or Clinical Support role nonexempt position acts as a liaison between the patient and the physician, as he/she functions as the contact for his/her clinical staff regarding patient inquiries.


    Essential Job Responsibilities:

    Responsible for review of appointments and chart content and ensuring that all patient inquiries are handled in a timely manner.Performs clerical duties related to clinical services including; screening calls, taking messages and assisting callers within his/her scope of knowledge; sorts and sends email/faxes/mail and distributes to appropriate person.Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information. Covers appointed Medical Assistant extensions while he/she is in clinic with Physician.Obtains, verifies, and updates patient information and provides support services to patients and medical staff.Supports clinical staff by processing requests for medical information via email / fax / mail.Reviews incoming dictation for accuracy, including patient name and medical record number. Corresponds with Physician / clinical staff for any required corrections.Coordinates referrals to other physicians.Prepares and maintains Physician’s calendar. Notifies clinical staff and Physician of important appointments, and maintains open communication with scheduling supervisor, appointment schedulers, and administration of changes in calendar that affect patient schedules or access to doctor.


    Job Type: Full-time


    Benefits:

    401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance

    Schedule:

    8 hour shiftMonday to Friday

    Work Location: In person (required)

    Requirements:


    Knowledge:

    Knowledge of medical terminology and office procedures.

    Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.

    Knowledge of private practice care, examination, diagnostic and treatment room procedures.

    Skills:

    Skill in operating office equipment.

    Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving.

    Skill in performing multiple tasks simultaneously while maintaining a professional attitude.

    Abilities:

    Able to learn/use other computer programs including Google office, Excel, e-mail, Internet.

    Ability to learn and navigate within EMR/EPM system. *AthenaNet experience a plus.

    Ability to read, understand, and follow oral and written instructions.

    Ability to communicate clearly and concisely.

    Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.


    Work Environment: Work performed in office environment. Involves frequent contact with staff and patients.


    Mental/Physical Requirements: Daily activity is 90 percent sitting and 10 percent walking or standing.

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