BUSINESS DEVELOPMENT MANAGER- SPECIALTY COATINGS
Why Work for Painters Supply & Equipment?
401(k) program with company matchGenerous benefits package for full time employees:Medical, Dental and VisionCompany paid life and disability insurance3 weeks Paid Time OffCompetitive compensation programA great work environment with career advancement opportunities!Business Development Manager (BDM) - Specialty Coatings Division.
The BDM is responsible for meeting or exceeding region performance goals by servicing paint and coatings customers in the General Industrial, Commercial Fleet, Wood Finishing, Mil-Spec, and Architectural Coatings markets. Additionally, the BDM is responsible for targeting, soliciting, and securing new business; servicing and growing existing accounts; learning and understanding product lines; preparing/creating sales related documentation; and developing strong customer relationships
In business since 1952, Painters Supply & Equipment, Co. is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market. We are proud to supply our customers with world-leading products from manufacturers such as PPG, 3M and Norton. Painters Supply has expanded to more than 50 stores in 12 states, servicing over 10,000+ customers. We are seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growth
Requirements:ESSENTIAL DUTIES:
SALES
Maintain and grow current accountsIdentify, solicit, and secure new businessDevelop and execute region sales plan consistent with budgetary goalsDelivers exceptional service to customers by understanding and proactively responding to their needs.Gains and maintains knowledge of market and actively competes/works to increase market share.Coordinate outside sales activities with Specialty Coatings Director, Region Sales Team, and Credit Department.Develops strong partnerships with sales team, branch employees and vendor representatives.Conduct sales calls and presentations to prospective and existing customers.Maintains effective, ongoing interaction with all vendors, to maximize utilization of cost-effective resources.Familiarize self with all product lines, to include application and best practicesAssists customers with product selection and application, to develop expert relationships.Develops sales presentations and promotions to facilitate growth within existing account and to develop new accounts.Conducts product demonstrations with customers and factory representatives.Prepares/creates necessary documentation and reporting.Prepares and submits accurate and timely activity reports.CUSTOMER SERVICE
Investigates and follows up with all customer and Quality Management System concerns.Monitors and tracks customer back orders and provides customers with technical and marketing training as needed.Assists customers in determining inventory levels, color verification and field color formulations.Ensures proper documentation for all consigned inventory and equipment per Quality Management System (QMS) Work Instructions.MARKETING
Collects and maintains customer, territory, and target informationIdentifies current market competitors and performance levels.Collaborates with vendors in planning, targeting, and market growth efforts.Exhibits the ability to articulate company value propositionDevelops, implements, and maintains action plans to meet and exceed targeted revenue and profitability targets for new and existing customers.Prepares sales call reports, proposals, forecasts, and business plans.MANAGEMENT
Controls expenses within projected budgets, maintains records and documentation for required submission as needed.Actively researches General Industry and Commercial Coatings information through company training, trade journals, seminars etc.Knowledge of sales goals and ability to formulate a plan of action to attain Company measures.ADDITIONAL DUTIES
Attends and participates in all sales meetings.Participates in special project assignments and completes additional duties as needed.Assists in store operations during times needed, i.e. vacation, personal, medical absences etc.Assists with inside customer service as needed, to include processing customer orders per QMS Work Instructions.Conducts self in a professional manner to ensure exceptional quality and customers service expectations are met.Ability to work all scheduled hours as needed.Performs other duties as assigned.Overnight Travel: 25%PHYSICAL AND TRAINING REQUIREMENTS
Required to lift and carry approximately 25-50 lbs. frequently and 75-100 lbs. on occasion.Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems.Required Courses: RIGHT-TO-KNOW Training (U.S.)Operates vehicle in accordance with all state, provincial and federal laws, while maintaining an acceptable personal driving record.Must be licensed to operate vehicle in accordance with state, federal, and provincial law.Must have acceptable driving record from DMV/MTO.Must be able to pass a pre-employment drug screen. .College degree and 5 years of territory management preferred.PREFERRED EXPERIENCE:
Experience with High Performance Paints and Coatings - Automotive, General Industrial, Commercial Fleet, Powder Coatings, Mil-Spec, or Wood Finishes (5+ years preferred).Experience in Business Development, managing both direct accounts and while also sharing accounts with general Territory Managers.Strong Technical AptitudeOTHER REQUIREMENTS:
If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed and able to operate vehicle in accordance with state law including commercial driver's license if required. Must have acceptable driving record from State Motor Vehicle Bureau and be able available for overnight travel approximately 25% of the time.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees so classified. Depending on the experience, training and their development, employee may be given more discretion in carrying out their responsibilities.
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Read LessMonday- Friday, 8am-5pm workweek.
POSITION OUTLINE:
The PSE Group Store Manager is responsible for the overall leadership, profitability, and daily operations of a PBE (Paint, Body & Equipment) and Industrial Coatings retail store. This is a highly hands-on role requiring active participation in all store functions.
Industry experience in automotive refinishing, paint, or industrial coatings is preferred. However, candidates who demonstrate strong operational leadership, technical aptitude, and the ability to quickly learn complex product lines, SKUs, and product numbering systems will be strongly considered.
The Store Manager must be able and willing to perform every job within the store including mixing paint, loading trucks, operating POS, making deliveries, and assisting customers while also developing and empowering a small team to grow in skill, confidence, and accountability.
This role reports to the Regional Manager and collaborates closely with Operations and Sales leadership.
About PSE Group:
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.
ESSENTIAL DUTIES:
Store Management
Own full P&L responsibility, including sales growth, margin management, expense control, and inventory performance.Maintain daily cash handling procedures and ensure timely bank deposits.Review and interpret key reports (P&L, inventory turns, shrinkage, aging, service metrics).Optimize delivery routing to improve efficiency and customer service levels.Maintain facility organization, cleanliness, and operational readiness.Oversee maintenance of store equipment, vehicles, and mixing systems.Ensure required documentation, reporting, and compliance records are accurate and timely.Maintain active, visible presence on the sales floor and in the warehouse.Mix paint using standard and custom formulas.Load/unload freight and assist with stocking and inventory rotation.Perform deliveries as needed.Operate lift equipment safely.Step into any operational role when staffing requires.This is not a desk-management position. The Store Manager leads from the floor.
Sales/Customer Service
Process sales transactions using POS devices and Company guidelines.Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.Assist retail and wholesale customers in choosing the products they need.Stock merchandise in your store.Maintain records of customer's special orders, color mixes, prices, promos, etc.Provide support and assistance to Outside Sales Rep as needed.Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.Assist with inside customer service, as needed, including servicing customers and/or processing their orders.Conduct self in professional manner to ensure customers' quality and service expectations are met.Inventory Management
Match invoices with purchase order receiving slips.Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.Follow-up inventory replenishments from L.D.Rotate stock to avoid obsolescenceProvide customer with information on both established and new products.Conduct physical inventoryMaintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.Store Personnel Management
Recruit, train, and develop store personnel.Cross-train employees to ensure operational coverage and skill growth.Foster a culture of learning, encouraging employees to expand product knowledge and technical competence.Empower employees to make responsible decisions and take ownership.Conduct performance evaluations and coach for improvement.Maintain clear expectations and accountability standards.Create a respectful, disciplined, and positive work environment.Safety & Security
Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.PHYSICAL REQUIREMENTS:
Employee is required to lift and carry approximately 25 - 50 lbs. frequently and 75 - 100 lbs. on occasion. The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required. Must be able to tolerate non-toxic paint odors. Employee must be able to operate lift truck and hand truck. In those stores where employees may be required to make deliveries, the employee must be licensed and able to operate a car or truck. Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.TRAINING REQUIREMENTS:
Listed below are the minimum training requirements necessary to become certified in this position.Required Courses - RIGHT-TO-KNOW TrainingRecommended Courses - Store Personnel Product Training ProgramDOT Regulation TrainingHazardous Waste TrainingProduct & Color Adjustment CourseCounterperson Product/Service CourseAttend various manufacturer training seminars and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.OTHER REQUIREMENTS:
High School diploma or the equivalent is required. Previous record of effective management including expense control, sales management, and directing personnel. Knowledge of product technology and product application usually obtained through one or more years experience in a store or other Company position or related experience in the automotive Refinishing industry is preferred. Ability to work all scheduled hours as needed. If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed to operate vehicle in accordance with state law including commercial drivers license if required. Must have acceptable driving record from State Motor Vehicle Bureau.We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
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Read LessThe Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.
This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.
Schedule
Monday-Friday daytime schedule
Typical hours: 8:00 AM - 5:00 PM
WEEKENDS OFF!
PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.
Requirements:Customer Service & Sales Support (Primary Focus)
Provide professional, friendly customer service both face-to-face and over the phoneAssist walk-in customers with product selection, order placement, and technical inquiriesProactively contact preferred end-user customers to support sales and order follow-upsAccurately receive and enter telephone orders into company systemsTrack order status and communicate shipment updates to customersSupport outside sales representatives by providing product and order assistanceMaintain positive customer relationships through reliable and service-focused interactionsOrder Processing & Transaction Accuracy
Process customer transactions accurately using the point-of-sale (POS) systemOperate cash register and handle payments responsiblyVerify orders for accuracy prior to fulfillment or deliveryMaintain accurate customer records, pricing, and account setup informationEnsure all paperwork and documentation are complete and accurateInventory Control & Stocking
Receive, organize, and stock incoming merchandisePut away weekly stock orders and maintain organized inventory areasReconcile inventory discrepancies and perform inventory transfers as neededUtilize handheld inventory scanners and computer systems to manage stockAssist with inventory counts and inventory control processesMaintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentationPaint Mixing & Order Preparation
Prepare paint orders using standard and custom formulasMix paint accurately and safely using appropriate equipmentMaintain and clean mixing equipment and work areasEnsure proper documentation of formulas and color records(Paid paint mixing experience is preferred but not required.)
Store Operations Support
Maintain cleanliness and organization of the store and work areasProperly dispose of waste materials in accordance with company and regulatory standardsAssist with general store operations and cross-functional duties as assignedWork Environment & Physical Requirements
This is a hands-on retail role requiring:Frequent customer interaction throughout the dayRegular computer and POS system useStocking, lifting, and moving inventoryAbility to lift at least 50 poundsTolerance for paint odors and industrial productsRequired Qualifications
High School Diploma or GEDStrong customer service and communication skillsComfortable using computers, POS systems, and inventory softwareStrong attention to detail and organizational skillsAbility to multitask in a fast-paced environmentValid driver's license with acceptable driving recordPreferred Qualifications
1+ years of customer service, inside sales, or counter sales experienceExperience with inventory control systems or inventory scannersPaint mixing or color matching experience (paid experience preferred)Retail, automotive, or coatings industry experienceSales aptitude and ability to identify customer needsAdditional Requirements
Ability to pass pre-employment drug screeningAcceptable Motor Vehicle Record (MVR) upon hireEqual Opportunity Employer StatementWe are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.
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