Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
Job Summary
The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.
Detailed Responsibilities
Check patients in, print out medication list and provide necessary paperworkCollect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.Document all payments and non-payments on the schedule and give to manager at end of day.Verify demographics with patients and update as necessary.Enter all appropriate patient demographics into corresponding EHR/EMRHave all patients sign Opioid contract, and LOP patients sign LOP Lien.Scan paperwork into appropriate systems.Confirm appointmentsSend referral letters.Retrieve procedure cost estimate from S-FAX.Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.Maintain up-to-date HIPAA information in patient’s chart.At all times, keep reception, waiting area and workstation tidy and professional.Maintain patient confidentiality.Other duties as assignedTravel as neededBenefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
High school diploma or equivalentA minimum of one-year experience in a customer service positionProficient in MS Word, Excel, PowerPoint and OutlookOther Position Requirements
Organized and detail-orientedCustomer orientedPossesses excellent written and verbal communication skillsAbility to multitask in a fast-paced environment and meet deadlinesPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environmentPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environmentPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environmentPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environmentPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15+ locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Certified Medical Assistant facilitates patient care in a team-based environment. Excellent communication and customer service skills are required to provide a coordinated and high-quality customer service experience. The Medical Assistant will work with Providers and other team members to provide a broad array of patient services and can perform multiple tasks in a fast-paced environment. M-F Schedule. No Weekends. No Evenings. Must be willing to travel to nearby clinics on certain days as requested.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageDetailed Responsibilities and Essential Functions
Prepare for the following day’s clinic appointments ensuring all required reports are available for the Provider’s review.Clean and prepare examination rooms before patient appointmentsRoom patients per scheduling criteria set forth by Provider; obtain vital signsRecord patient information such as vital signs, quality reporting data, and changes in medical history before the Provider enters the patient’s roomObtain urine and blood serum specimens from patients; package and submit to lab following the protocol set by ProviderRun outstanding order reports for clinic follow-upPrepare medication refills for the ProviderObtain prior authorizations for medications when requestedAssist in maintaining the medical inventory and placing orders for new materials as neededAssist with patient callsMaintain sample logsAdditional tasks assigned by management.Requirements:Core Competencies
Organized and detail-orientedCustomer-orientedPunctual and Very ReliablePossesses excellent written and verbal communication skillsAbility to multitask in a fast-paced environment and meet deadlines.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 20+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Applicants and new hires may request reasonable accommodations.
Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environmentThis position requires someone to have a Coding certification through AAPC, and a minimum of 3 years coding and billing experience.
Job Duties:
Code and Bill pain management proceduresServe as the primary coding resource for the practiceBilling job duties as assigned, to possibly include working payer denials, AR reports, and taking patient callsSuperior analytical and problem-solving skillsFlexibility and ability to manage a variety of assignmentsPerforms other duties as assigned.Qualifications:
Upbeat individual who relates easily with others.Excellent communicatorMedical office and EHR experience is preferred, but not required.Previous pain management or ASC experience is preferred.Ability to meet attendance standards.Requirements:Education and Experience/Technical Skills
High School diplomaMinimum of four years’ work experience in a medical business office settingMinimum of one-year work experience in medical billingProficient in MS Word, Excel, PowerPoint and OutlookMust be organized and detail-orientedMust possess excellent written and verbal communication skillsMust be able to multitask in a fast-paced environment and meet deadlinesMust possess good problem-solving skillsKnowledge of medical billing terminology and concepts related to billingCoding certification preferredAbility to read, write and interpret documents, follow and complete instructions, and communicate effectivelyMust have a basic knowledge and understanding of general office procedures and equipmentMust have excellent customer service skills, including proper telephone etiquette and face to face contact, and can work well under pressure and respond appropriately to irate and upset customers.Must be able to work effectively with colleagues by practicing punctuality, respecting deadlines, collaboratively solve problems and practice open and honest communicationMust display empathy and positive regard for others in written, verbal and non-verbal communicationsAbility to maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibilityAbility to work independently and self-manageMust have the ability to utilize basic math skills in order to calculate percentages for payments.Compliance with all required standards of patient confidentiality and safetyMust be detail oriented and accurateStrong organizational skills including attention to detail Read LessThis position requires someone to have a Coding certification through AAPC, and a minimum of 3 years coding and billing experience.
Job Duties:
Code and Bill pain management proceduresServe as the primary coding resource for the practiceBilling job duties as assigned, to possibly include working payer denials, AR reports, and taking patient callsSuperior analytical and problem-solving skillsFlexibility and ability to manage a variety of assignmentsPerforms other duties as assigned.Qualifications:
Upbeat individual who relates easily with others.Excellent communicatorMedical office and EHR experience is preferred, but not required.Previous pain management or ASC experience is preferred.Ability to meet attendance standards.Requirements:Education and Experience/Technical Skills
High School diplomaMinimum of four years’ work experience in a medical business office settingMinimum of one-year work experience in medical billingProficient in MS Word, Excel, PowerPoint and OutlookMust be organized and detail-orientedMust possess excellent written and verbal communication skillsMust be able to multitask in a fast-paced environment and meet deadlinesMust possess good problem-solving skillsKnowledge of medical billing terminology and concepts related to billingCoding certification preferredAbility to read, write and interpret documents, follow and complete instructions, and communicate effectivelyMust have a basic knowledge and understanding of general office procedures and equipmentMust have excellent customer service skills, including proper telephone etiquette and face to face contact, and can work well under pressure and respond appropriately to irate and upset customers.Must be able to work effectively with colleagues by practicing punctuality, respecting deadlines, collaboratively solve problems and practice open and honest communicationMust display empathy and positive regard for others in written, verbal and non-verbal communicationsAbility to maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibilityAbility to work independently and self-manageMust have the ability to utilize basic math skills in order to calculate percentages for payments.Compliance with all required standards of patient confidentiality and safetyMust be detail oriented and accurateStrong organizational skills including attention to detail Read LessPain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.
The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.
Detailed Responsibilities
Supervises staff and oversees daily office operationsEstablishes and maintains schedules, allocation of staff resources, and assures effective patient careTrains and rotates office staff through various office duties to ensure cross-coverage in all areasAssesses staff performance. Completes a 90-day review on all new hires and an annual review on established employeesConducts office staff meetings regularly.Monitors time clocks daily, limiting overtime and time-off requestsVerifies all timesheets with HR department by Friday end of day.Oversees daily deposits and till reconciliationOversees inventory and ordering of office suppliesEnsures all staff:Answer telephone in a timely and professional manner, preferably within three (3) ringsRoutinely demonstrate superior customer service skillsCommunicate with customers in a courteous, professional, cooperative and mature mannerRecognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situationsAccurately take messages and conveys information to recipientProtect patient confidentiality per policies and proceduresScans and enter information into Electronic Health Record accurately and timelyDemonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.Performs Environment of Care functions:Oversees and maintains a safe environment for employees, patients and visitorsAssures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintainedCompletes work/repair orders in a timely mannerCoordinates and prepares office and staff for potential weather-related disastersCommunicates with corporate office for current updates and maintains an open line of communication with staffOversees schedule and coordinates appointment cancellations as needed.Management of Medical Records Requests:Follows company protocol for release of medical recordsWorks with Administrator to develop, implement, and monitor effective programsAssures staff meets deadlines on projects assigned (i.e., annual training, health requirements).Attends Manager meetingsPerforms other duties as needed or assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, Vision Insurance401k with 4% matchPaid Time OffShort & Long-Term DisabilityHSA with $720 annual matchFSA + Dependent Care FSALife Insurance (company paid + voluntary options)9.5 Paid Holidays for the Year 2026Employee Assistance ProgramsVoluntary Hospital, Critical Illness & Accident CoverageRequirements:Education and Experience/Technical Skills
Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferredPrior experience in healthcare is desiredPrior experience in a manager role in healthcare is desiredEffective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.Other Position Requirements
Excellent organizational and interpersonal communication skillsDemonstrated ability to manage multiple prioritiesAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence and procedure manualsAbility to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physiciansHearing: Adequate to perform job duties in person and over the telephoneSpeaking: Must be able to communicate clearly in person and over the telephoneVision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screensOther: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shiftPossible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environment