Essential Duties And Responsibilities
Identify, investigate, and resolve service related issues.Assist in the development of the communications center to ensure that the contractual obligations of Pafford Medical Services are met.Act as a representative of the communications center on assigned committees, as assigned.Identify systems problems that could cause service-related issues.Effectively communicate with, and motivates employees.Disburse information and implement department policies and procedures.Maintain departmental records and reports.Work with other departments to identify emerging trends.Participate in programs to enhance Pafford’s community image.Promote high level of morale among employees.Assist with development of goals and objectives for the communications center.Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards.Facilitate communications/field problem resolution.Serve as a departmental resource, and deals effectively with operational difficulties within the communications center.Effectively deal with departmental conflicts and provides adequate follow-up.Prepare written reports and summaries as required.Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.Maintain a calm, non-emotional and professional atmosphere in the communications center at all times.Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.Attend scheduled department meetings and training sessions.Adhere to all company policies and procedures.Increases professional knowledge through attendance at workshops and conferences, participating in professional associations and activities, and reading professional and local publications;Performs all other duties as assigned.Qualifications:
Four (4) years of progressive leadership experience in a 9-1-1 dispatch center for a high-performance EMS agency; preforming varied technical and/or administrative duties; two (2) years of which must be in a supervisory capacity; or a combination of education, training, and experience which demonstrates the skills, knowledge and ability required to perform the job.
Additional experience and training which provides the required knowledge skills and abilities may be substituted for educational requirementsEMR, EMT or Paramedic license preferred, but not requiredAbility to obtain and maintain certifications in Emergency Medical Dispatch (EMD) National Academy of Emergency Medical Dispatch-Q (EMD-Q), Emergency Telecommunicators (ETC) and Cardiopulmonary Resuscitation Card (CPR) within 90 days of hire or appointment.Knowledge of Computer Aided Dispatch, E-911 technology, radio systems and relevant regulationsAbility to perform all job requirements for active System Status Controller and EMDQA thorough grasp of System Status Management and unit hour utilization conceptKnowledge of emergency medical services and civil preparedness proceduresSkills in communicating with employees and the public by oral and written meansAbility to plan, organize, monitor, and evaluate subordinate’s work assignments to accomplish departmental objectivesAbility to receive detailed information through oral communication, and to make fine discrimination in soundAbility to perform a variety of physical skills, including but not limited to seeing, calculating, typing and writingAbility to operate a variety of office equipment including, but not limited to, PC, telephone, and CAD systemAbility to collect, analyze and prepare high quality written reportsAbility to plan, organize, schedule and monitor complex reportsAbility to establish and maintain effective working relationship with employees, clients, vendors, and patientsAbility to gain and maintain advanced knowledge of Pafford EMS policies and procedures;
Must possess excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and staff.Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.Ability to keep all relevant parties informed of all major issues and programs and to recommend changes as appropriate;Ability to establish and maintain effective working relationships with county officials, healthcare facilities, staff, representatives from other agencies and the general public;Proficiency in utilizing ZOLL Data Systems and related products, including but not limited to, ZOLL CAD, Navigator, Crystal Reporting, ZOLL Online,Proficiency utilizing MS Office Suite products, including but limited to Word, Excel, and Power-pointAbility to perform Quality Assurance and Review utilizing National Academy of Emergency Medical Dispatch-Q,Communications Center Manager (CCM) certification preferred but not requiredAbility to obtain and maintain certifications in ISC 100, 200, NIMS 700, and IS-800 within 90 days of hire or appointment; ICS 300 and ICS 400 within 1 year of hire or appointment.Must possess a valid drivers licenseMust be able to pass comprehensive background screening.Physical Requirements: Ability to work 8 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off and in the event of an emergency.Subjected to prolonged periods of sitting.Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone or other communication devices.Ability to operate a PC/laptop and to enter & retrieve information from a computer.Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.Must be able to effectively operate telephonic devices, computer systems, and radio communications systems with reasonable accommodations.Must possess visual acuity to prepare and analyze data and figures; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.The employee may occasionally be required to lift and/or move up to 50 pounds.Must be able to pass drug test and medical screening.Travel Time: 0-10%
Hours: 40hr/wk
Salary: Commensurate with education and experience
NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified. This document in no way constitutes a contract of employment. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological developments).
EEOC Statement:
Pafford EMS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We value diversity and strive to create an inclusive workplace where all employees feel respected, supported, and able to contribute to their fullest potential.
Read LessEssential Duties and Responsibilities:
·Perform front line mechanical inspections, preventive maintenance and electrical repairs on both diesel and gasoline vehicles per Pafford Fleet Policy and Procedures.
·Respond to vehicle breakdowns in the field when requested.
·Assist other mechanics as needed.
·Assist in development of new maintenance programs.
·Operate company vehicles in accordance with company policy and safe driving practices.
·Complete all required vehicle repair and maintenance paperwork and documentation neatly, correctly and timely.
·Attend all mandatory training and meetings.
·Perform all other duties as assigned by Lead Mechanic or Operations Manager.
·Assist other Mechanics as needed.
Principal Accountabilities:
·Vehicles repaired efficiently and maintained in accordance to Pafford Policy and Procedures and local EMS standards.
·Respond positively to changing fleet and operations departmental priorities
·Respond to road calls accurately, diagnose and repair vehicles in quality fashion
·Thoroughly, timely, neatly and accurately document vehicle repairs and maintenance including a complete accounting of all labor hours, parts and materials used
·Accurately account for all parts and materials.
·Provide excellent customer service and maintain a positive working relationship with all fleet and operations personnel; display professional conduct with outside suppliers and contacts
·Maintain good working relationship with all personnel and professional conduct with outside contacts.
·Exude a professional appearance
Essential Equipment Used:
·Telecommunication equipment and computers
·Personal Hand Tools
·Vehicle Shop Tools to include, but not limited to the following: Vehicle hoist/floor jacks; diagnostic scan tools, brake lathe, tire balancer and mounting machine, A/C Recovery/Recycle machine, pneumatic air tools, and misc hand tools.
Education and/or Work Experience Requirements:
·Must have a high school diploma or equivalent education
·Must have 2 years of verifiable experience as a Class C Mechanic, automotive knowledge and skills necessary to perform maintenance and repairs on company vehicles
· Must have a current and valid driver’s license
· Must have a full set of personal tools
· If current employee, must obtain a recommendation from current supervisor
· Ability to prioritize multiple tasks, work with limited supervision and as a team member
· Ability to exercise good judgment, discretion and confidentiality regarding sensitive matters
· Ability to read, interpret and follow instructions presented in various documents and manuals
· Ability to perform the essential duties and responsibilities of the job
· Regular and predictable attendance
EEO Statement:
Pafford EMS is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
All employment decisions, including hiring, promotions, discipline, and terminations, are based on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply.
**PLEASE NOTE:
Pafford Emergency Medical Services reserves the right, at the discretion of the appropriate appointing authority, to waive any of the minimum qualifications for those applicants whose general or specific qualifications would otherwise qualify the applicant for the position or lead the appointing authority to believe that the applicant is capable of performing the assigned duties and fulfilling the assigned responsibilities.
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