About PacificWRO:
At PacificWRO, we believe in uplifting people and spaces. Yes, we’re energized by designing and furnishing some of the most iconic buildings, companies, college campuses, and hospitals across the Pacific Northwest. But more importantly, we value each team member’s unique contribution to those projects because we’re not just creating great work environments for other teams – we’re creating a great environment for our team. Our people are quick-thinking, hardworking, and adaptable. They also care deeply about our broader community, consistently showing up to make a difference. And with that same commitment to excellence, PacificWRO continues to rank among the top-performing MillerKnoll Certified Dealers in the country.
Position Summary: Technical Designer I or II (depending on experience)
PacificWRO is built on a simple belief: great work starts with great people. We prioritize authenticity, genuine care, and commitment to the greater good. That focus fuels everything we do, from how we treat each other to how we approach every project. As part of our team, you'll have the creative freedom to apply your design instincts across a diverse portfolio of spaces while working alongside colleagues who bring both professional excellence and humanity to their work. PacificWRO is an environment where thoughtful design and genuine connection are equally valued - where you're encouraged to bring your full self, your creativity, and your ideas forward.
Responsibilities & Duties:
Participate in meetings with clients to develop project programming, scope, schematic layouts, space-plans, typicals, renderings and communication visuals, and full floorplan designs.Technical estimating using parts, pricing schedules and contracts.Review and analyze sites, conduct field measurements and interface with internal scheduling team and installation to discuss project requirements.Inventory existing product; produce as-built drawings and product lists.Develop color, fabric and finish boards and selections including renderings and color boards.Lead Live Design presentation and working sessions with clients.Develop finished working drawings for specification, installation; validate plans against, and provide documentation for, construction third party contractors (electrical engineering, IT, GC and A&D professionals, etc.).Develop product specifications and final documentation.Request quotes and collaborate with ancillary vendors.Departmental & Organizational Interfaces
Strategize with Purchasing and Sales for order placement, phasing and delivery schedule.Track hours for project costing and dealer efficiencies.Adhere to proper digital filing practices as laid out by company standards.Encourage cooperation and collaboration with clients and team members.Commit to continuous learning – keep up on current knowledge of related products, applications, design concepts, work styles, ADA, ergonomics and uniform building codes. Take personal responsibility for maintaining and growing product knowledge and attending vendor learning events as coached by manager.Provide professional customer interface and client relations throughout project.Provide timely, formal written and verbal communications throughout project to client, sales, and project team.Manage adherence to project schedule, internal dealership budget, customer's project budget and design task completions and quality of design work.Benefits:
Medical plans with 85% employer premium contribution Dental plans with 65% employer premium contributionsEmployer paid Basic Life Insurance plan FSA and HSA plans401k with employer match Paid time off policy 10 paid holidays per year Hybrid work policy - 3 days per week in the officeRequirements:Qualifications & Skills:
2+ years of experience in a dealership environment is preferred (not required).Creative thinking and excitement for creating engaging spaces.Commitment to enhance the customer experienceExcellent presentation and communication skillsTime management skills - adept at prioritizing and maintaining focus to meet deadlines in an environment of fluctuating priorities Strong detail orientation and organizational skillsSkilled at translating concepts into complete and accurate specifications in short time periodsProgram Experience Preferred:
Cyncly 20-20 Worksheet (CAP)CORE business systemConfigura CETCAD (2018 or later)Knowledge of applicable ADA and local codesOther Abilities:
Ability to read, analyze, and interpret general construction drawings, professional journals, technical procedures, and furniture specifications Ability to author reports and business correspondenceAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the public Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volumeAbility to apply the algebraic and geometric concepts involved in design creation Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; concentrate intensely; use hands to finger, handle, or feel and operate a computer keyboard, mouse, and telephone headset; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and/or walk; and may occasionally be required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, distance vision, depth perception, and ability to adjust focus. Read LessAbout PacificWRO:
At PacificWRO, we believe in uplifting people and spaces. Yes, we’re energized by designing and furnishing some of the most iconic buildings, companies, college campuses, and hospitals across the Pacific Northwest. But more importantly, we value each team member’s unique contribution to those projects because we’re not just creating great work environments for other teams – we’re creating a great environment for our team. Our people are quick-thinking, hardworking, and adaptable. They also care deeply about our broader community, consistently showing up to make a difference. And with that same commitment to excellence, PacificWRO continues to rank among the top-performing MillerKnoll Certified Dealers in the country.
Position Summary: Installation Manager
The Installation Manager is responsible for leading all field installation operations for commercial furniture projects. This role ensures projects are executed safely, efficiently, on schedule, and to the highest quality standards. The Installation Manager serves as the liaison between Project Coordination, Logistics, Warehouse, and the Field Operations Team.
Organizational Impact:
The Installation Manager plays a critical role in the success of the organization by ensuring execution of the final and most visible phase of every project – installation. This role directly impacts customer satisfaction, project profitability, and operational efficiency. By aligning field operations with Project Coordination, Logistics, and Warehouse functions, the Installation Manager ensures that planning translates into execution. Strong performance in this role reduces errors, minimizes delays, improves labor utilization, and reinforces the company’s reputation for excellence. This position serves as a connector across departments, driving accountability, communication, and continuous improvement throughout the business.
Requirements:Responsibilities and Duties:
Lead day-to-day installation operations across all active job sitesManage and supervise internal crews and subcontracted installersPlan and allocate labor resources based on project pipeline and schedulesCoordinate closely with Project Coordinators, Dispatch, and Warehouse teamsEnsure installations meet manufacturer standards and project specificationsConduct site visits and resolve field issues in real timeMaintain safety compliance and enforce OSHA and company policiesTrack labor performance, productivity, and installation budgetsManage client and job-site relationships during installation phasesDrive continuous improvement in installation processes and executionOnboard and train new hires, including company policies, expectations, and best practicesKey Performance Indicators (KPIs):
Labor Utilization RateInstall Hours vs. BudgetOn-Time Project CompletionPunch List FrequencyReturn Trips / DeficienciesSafety Incident RateEmployee & Subcontractor RetentionClient Satisfaction ScoresEOS Engagement & GWC Alignment:
At PacificWRO, we use EOS to run our business. A key element of EOS is making sure we have the right people in the right seats. One of the ways we measure this is through a concept called GWC (gets it, wants it, has capacity to do it). The Installation Manager will meet with their direct supervisor on a quarterly basis to ensure that they GWC their role and are continuously aligned with our core values.
Gets It: Understands commercial furniture installation workflows, scheduling dependencies, labor planning, and jobsite execution.
Wants It: Demonstrates ownership of field performance, team success, and delivering high-quality installations. Proactively seeks efficiency, quality, and improvement of processes.
Capacity to Do It: Possesses leadership, problem-solving, and operational capacity to manage multiple projects, teams, and priorities simultaneously. Leverages EOS® tools (including L10 meetings, scorecards, Rocks, and IDS) to drive accountability, solve issues, and ensure consistent execution of priorities across the team.
Core Values:
Lead with Humility – Demonstrates team-first leadership and openness to feedbackAct with Integrity – Holds self and others accountable with honesty and transparencyServe the Greater Good – Supports team success and positive jobsite cultureAdapt and Advance – Navigates challenges with flexibility and resilienceBetter Every Day – Continuously improves processes and team performanceStrive for Excellence – Delivers high-quality installations and exceptional customer experiencesCompensation and Benefits:
$32-$40 per hour Medical plans with 85% employer premium contribution Dental plans with 65% employer premium contributionsEmployer paid life insurance plan FSA and HSA options 401k with employer match Paid time off policy 10 paid holidays per year Read Less