Call Center Supervisor – Pacer Call Center Practice Location: Pottstown, PA 19464 (Onsite). Employment Type: Full-Time Experience Required: 3–5 years in call center leadership Industry Preferred: Healthcare, Health Plans, PBM, Customer Service Operations About Pacer Pacer Staffing supports enterprise clients with large-scale, performance-driven contact center talent. Our Call Center Practice provides Customer Service Advocates (CSAs) to our clients and we are expanding our leadership team to support this growing line of business. We are looking for a Call Center Supervisor who can coach, develop, and support our remote CSA workforce while partnering closely with Account Management, HR, Delivery, and client-side leadership to drive high performance and retention. Position Summary The Call Center Supervisor will oversee a team of remote Customer Service Advocates assigned to healthcare contact center programs. This leader is responsible for monitoring performance, coaching associates, reinforcing expectations, driving quality, and ensuring alignment with client standards—including HIPAA, attendance compliance, professionalism, and performance metrics. This role plays a critical part in our success and will directly shape the growth, consistency, and quality of the Call Center Practice. Key Responsibilities People Leadership
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