Customer Care Representative 1 - CCR1 Location: Naperville, IL 60563 Contract: 1 Year Contract (Possible Extension) Shift: Standard Note- Employee benefits may include, but are not limited to, health insurance (medical, dental, and vision), a 401(k)-retirement plan, and paid sick leave, in accordance with applicable federal, state, and local laws and company policy. Eligibility and benefit offerings may vary based on employment status and work location. Job Description This candidate would provide essential administrative and operational support to ensure the effective day ? to ? day management of the Supplemental Arrearage Reduction Program. This role would support customer enrollments and account maintenance, coordinate and track required customer communications, maintain program trackers and standard reports, and assist with monitoring participant compliance, late payments, drops, and graduations. The contractor would also support data validation and reporting used for leadership updates and regulatory submissions, help maintain program documentation and job aids. Job Summary This Energy Assistance Specialist will help ensure income-eligible customers can access and fully benefit from available federal, state, local, and company-sponsored bill payment assistance program grants. In this role, the successful candidate will support enhancements to programs and processes to drive results through increased customer enrollments. In addition, this candidate will foster and maintain relationships with local community action agencies, and other key internal and external stakeholders focused on the same mission of increasing affordability solutions for economically vulnerable communities in need. This candidate also will support actions required for operational improvements in response to efforts for compliance and effectiveness. Job Requirements (Education, Experience, Knowledge, Skills) Required: High School Diploma required 2-3 years of customer experience/ credit
Read Less
