FLSA: Exempt, Salaried
Position Type: Full-time
Location: Onsite, Cranberry Township, PA
Reports to: Director of Information Technology
Continental Tool Group is seeking an IT Support Specialist II to serve as the primary onsite IT support resource for the Cranberry Township facility and provide remote support to employees across other company locations.
This is a mid-level support position focused on resolving routine end-user issues and defined Tier 2 tasks involving Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows endpoints, user lifecycle administration, networking, security triage, and business applications.
The employee will be expected to resolve standard issues independently, perform delegated administrative tasks through approved procedures, and retain ownership of tickets through resolution or proper escalation. Complex infrastructure, security-policy, ERP-functional, server, and application-configuration work remains with the Director of IT, business process owners, managed service providers, or specialist vendors.
Primary ResponsibilitiesEnd-User and Desktop SupportProvide onsite and remote Tier 1 support and defined Tier 2 support for desktops, laptops, monitors, docking stations, printers, scanners, label printers, mobile devices, and related equipment.Troubleshoot Windows 10 and Windows 11 operating-system, profile, hardware, driver, performance, printing, browser, and peripheral issues.Prepare, deploy, replace, and retire computers using standardized company procedures.Take ownership of assigned tickets, communicate status clearly, confirm resolution, and document troubleshooting and final results.Microsoft 365 and Identity SupportSupport Microsoft Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, and other approved Microsoft 365 applications.Perform routine Microsoft 365 and Microsoft Entra ID administration using delegated permissions and approved procedures.Create, modify, disable, and remove user accounts; assign approved licenses, groups, application access, shared resources, and mailbox permissions.Resolve password resets, account lockouts, multifactor-authentication issues, routine sign-in problems, Outlook profiles, shared-mailbox access, distribution-group membership, and common collaboration issues.Escalate tenant-wide policy, mail-flow, retention, compliance, privileged-role, Conditional Access, synchronization-architecture, and cross-tenant issues.Microsoft Intune and Endpoint ManagementEnroll and support Windows computers and mobile devices using Microsoft Intune.Troubleshoot common enrollment, application-installation, synchronization, compliance-status, and stale-device-record issues.Perform approved device actions such as synchronization, restart, application reinstall, retire, and wipe.Verify device assignment, encryption, endpoint-protection, update, compliance, and management status before issuing equipment.Assist with Autopilot, device refresh, Windows upgrade, and endpoint migration projects under established procedures.Do not independently create or change tenant-wide configuration profiles, compliance policies, update rings, security baselines, or Autopilot architecture without approval.Network, VPN, and Remote-Access SupportTroubleshoot standard wired, wireless, DNS, DHCP, VPN, remote-access, mapped-drive, and internet-connectivity issues.Use the Cisco Meraki Dashboard and other approved tools for read-only or low-risk troubleshooting, including client status, event logs, port information, wireless health, and reachability.Support VPN clients, remote-support applications, network printers, warehouse devices, and connected peripherals.Escalate firewall, VLAN, routing, site-to-site VPN, ISP, network-security, and production configuration changes.Business Applications and SyteLine SupportInstall, update, license, and troubleshoot approved business applications, add-ins, browsers, shipping tools, reporting utilities, and workstation components.Provide first-line support for applications including Adobe Acrobat, HubSpot, FedEx and UPS software, SolidWorks/PDM, ESPRIT, Sage 50, ACT!, and other approved systems.For specialist applications, resolve standard installation, access, licensing-client, mapped-drive, workstation, and connectivity issues; gather logs and coordinate vendors for deeper application faults.Provide technical first-line support for Infor CloudSuite Industrial/SyteLine, including login, account lockout, approved client or Excel add-in installation, browser/download, printing, workstation, and connectivity problems.Route SyteLine workflow, form, report, data, training, expected-behavior, and permissions-approval issues to the appropriate Business Process Owner.Escalate ERP configuration, production data, financial or manufacturing logic, database, integration, server access, and vendor-managed changes.Security and Monitoring SupportRecognize suspected phishing, malware, unauthorized access, credential compromise, application-control blocks, and other security concerns.Perform initial evidence gathering and follow documented incident-escalation procedures.Review routine endpoint, RMM, EDR, identity, certificate, domain, patching, and agent-health alerts using approved runbooks.Perform authorized endpoint remediation and confirm agent, encryption, update, and compliance status.Never disable or remove security controls, create exclusions, approve blocked software, change security policy, or perform incident-response actions without documented authorization.User Lifecycle, Assets, Vendors, and DocumentationComplete standardized onboarding, transfer, and offboarding tasks, including accounts, licenses, groups, applications, devices, equipment, session revocation, and documentation.Maintain accurate asset, device-assignment, warranty, deployment, repair, return, and disposal records.Open and manage vendor support cases, provide complete evidence, track actions, and verify successful resolution.Create and maintain support procedures, user instructions, troubleshooting guides, and knowledge-base articles.Identify recurring issues that should be standardized, automated, corrected permanently, or escalated for root-cause review.Escalation ExpectationsThe IT Support Specialist II is expected to recognize when a request exceeds the role’s authorization or technical scope. The employee remains responsible for gathering evidence, documenting business impact, communicating with the user, and coordinating the escalation unless the ticket is formally transferred.
Security incidents, suspected compromise, forensic investigation, containment strategy, policy changes, exclusions, and removal or bypass of security controls.Conditional Access, privileged roles, tenant-wide Microsoft 365 settings, mail-flow architecture, retention, compliance, and cross-tenant changes.Server, storage, backup, certificate, DNS, directory-synchronization architecture, SQL, and infrastructure changes.Firewall, VLAN, routing, site-to-site VPN, ISP, and production network changes.SyteLine functional process, data, report, form, workflow, permissions approval, configuration, integration, database, and production changes.Application server, database, license-server, PDM/vault, web-hosting, and vendor-specific product configuration.Required QualificationsThree or more years of professional experience in desktop support, help-desk support, systems support, or a similar corporate IT role. Candidates with two or more years of high-volume MSP or multi-site support experience may be considered based on demonstrated ability.Strong working knowledge of Windows 10 and Windows 11 endpoint troubleshooting and deployment.Professional experience supporting Microsoft 365 applications and routine Microsoft 365 administration.Working knowledge of Microsoft Entra ID or Active Directory accounts, groups, permissions, multifactor authentication, and user lifecycle administration.Experience supporting Microsoft Intune-managed devices, including enrollment, application deployment, device actions, compliance-status checks, or troubleshooting.Working knowledge of IP addressing, DNS, DHCP, Wi-Fi, VPNs, mapped drives, and structured network troubleshooting.Experience supporting printers, scanners, mobile devices, and common office or warehouse peripherals.Experience using ticketing, remote-support, endpoint-management, monitoring, or RMM tools.Ability to troubleshoot methodically and distinguish between user, device, network, identity, application, permissions, service, and business-process issues.Ability to document technical work clearly, protect administrative credentials, follow change control, and recognize when escalation is required.Strong customer-service, communication, organization, prioritization, and follow-through skills.High school diploma or equivalent.Preferred QualificationsAssociate degree in information technology, computer science, cybersecurity, or a related field.Microsoft, CompTIA, Cisco, or another relevant technical certification.Experience supporting a hybrid Active Directory and Microsoft Entra environment.Experience with Microsoft Intune application deployment, Windows Autopilot, compliance troubleshooting, or endpoint-security settings.Familiarity with Cisco Meraki firewalls, switches, wireless access points, and the Meraki Dashboard.Familiarity with CrowdStrike, Microsoft Defender, Blackpoint, ThreatLocker, or another endpoint or managed-detection platform.Experience supporting users in a manufacturing, warehouse, distribution, or multi-location organization.Experience with Infor CloudSuite Industrial/SyteLine or another manufacturing ERP system, with an understanding of the difference between technical support and functional process ownership.Experience supporting SolidWorks/PDM, ESPRIT, Sage 50, ACT!, shipping applications, label printers, barcode scanners, or similar line-of-business systems.Basic PowerShell scripting or automation experience.Experience coordinating managed service providers and third-party technology vendors.Technical EnvironmentMicrosoft & Endpoint
Network & Security
Business Applications
Microsoft 365
Microsoft Entra ID
Active Directory
Microsoft Intune
Windows Autopilot
Exchange Online
Teams
SharePoint Online
OneDrive
Windows 10/11
Cisco Meraki
VPN and remote-access tools
CrowdStrike / Microsoft Defender
Blackpoint and other security providers
RMM, monitoring, and remote-support platforms
Infor CloudSuite Industrial/SyteLine
SolidWorks/PDM
ESPRIT
Adobe Acrobat / Creative Cloud
Sage 50 and ACT!
HubSpot
FedEx / UPS applications
Labeling, warehouse, shipping, and reporting tools
Experience with every technology listed is not required. Candidates must have a strong Microsoft and Windows support foundation, sound troubleshooting judgment, and the ability to learn unfamiliar applications without making unauthorized changes.
Performance ExpectationsIndependently resolve routine desktop, Microsoft 365, account, printing, VPN, mapped-drive, and connectivity issues.Complete standardized onboarding, transfer, offboarding, device deployment, and equipment-lifecycle tasks accurately.Perform common Microsoft 365, Entra ID, and Intune support tasks using delegated permissions and approved procedures.Provide technical first-line support for SyteLine and correctly route functional issues to the appropriate Business Process Owner.Triage monitoring and security alerts, gather complete evidence, and follow escalation procedures.Maintain complete tickets, asset records, technical documentation, and vendor case history.Reduce repeat support workload through documentation, standardization, and identification of recurring root causes.Communicate risks, mistakes, delays, uncertainty, and escalation needs promptly.Physical and Work RequirementsThis position is based onsite in Cranberry Township, Pennsylvania.Ability to move, install, and connect computers, monitors, printers, and related equipment.Ability to occasionally lift equipment weighing up to approximately 40 pounds.Occasional travel to another company location may be required.Occasional after-hours support may be required for planned maintenance, urgent incidents, or technology projects.EOE Read LessDepartment: CNC Mill or Lathes
Position Title: CNC Machinist III
FLSA: · Non-Exempt / Hourly ·
Reports to: Plant Manager
Position SummaryThe CNC Machinist III is the shop's most capable and self-directed machinist — the person who takes the difficult job, the tight tolerance, the new part, or the problem machine and returns it to production without hand-holding. The role owns independent setup and prove-out across all assigned workcenters, dimensional quality at the machine, and the development of less-experienced machinists. The Machinist III works from prints and models rather than proven paperwork alone, authors and corrects programs at the CNC control, and makes the process decisions — tooling, workholding, sequence, speeds and feeds — rather than executing someone else's. This is the top rung of the machinist ladder and the primary feeder into the programming track; proficiency is measured against the Machinist Skills Matrix using the 0–4 Skill Level Key.
Essential Job Duties & ResponsibilitiesPerform complete setups from scratch on all assigned workcenters — workholding, tooling, offsets, program load, and first-piece qualification — without supervision.Select and document tooling, insert grade, workholding, and operation sequence for new or problem parts.Prove out new and revised programs at the control, correcting toolpaths, feeds, speeds, and offsets to bring parts into tolerance; run production to print and router, holding dimensional quality, surface finish, and cycle time across the shift.Write, edit, and optimize G-code and M-code at the CNC control, including subprograms, canned cycles, and parametric / macro programming for part families.Own dimensional quality at the machine using micrometers, bore gauges, indicators, height and thread gauges, surface plate, and optical comparator.Interpret prints and models including GD&T datums, feature control frames, true position, and tolerance stack-up; support first-article inspection, interpret CMM reports, translate findings into corrections, and contain suspect material per quality procedure.Diagnose and correct chatter, poor finish, dimensional drift, tool wear and breakage, and control alarms; separate process problems from machine problems and partner with maintenance on the latter. Perform operator-level preventive maintenance — way lube, coolant concentration, chip and filter management, machine cleanliness.Train and mentor Machinist I and II personnel, sign off competency as authorized, and author or correct setup sheets so setups are repeatable by others.Drive cycle-time and scrap reduction, tooling standardization, and 5S; maintain accurate labor, quantity, and scrap reporting.Follow and enforce all safety rules, lockout/tagout, machine guarding, and PPE requirements; correct unsafe conditions and report near-misses.Skills & CompetenciesThe competencies below are required in this role. Proficiency expectations for each are defined and assessed in the Machinist Skills Matrix.
Skills Matrix Competency
Skills Matrix Competency
Safety & shop practices
Speeds, feeds & chip load
Shop math & trigonometry
CNC programming — control level
Print reading & blueprint interpretation
Macros / parametric programming
GD&T & tolerance interpretation
Advanced CNC (multi-axis, mill-turn)
Measurement & inspection
Prove-out & first-article support
Materials & machinability
Troubleshooting & problem solving
Manual machining (lathe / mill / grind)
Machine technology — workcenters
CNC machine operation
Documentation & setup sheets
CNC setup
Training & mentoring
Workholding & fixturing
Continuous improvement / scrap reduction
Tooling & insert selection
Equipment Proficiency
Required — Setup 3–4 / Run 4: CNC lathes, including live-tool and bar-fed turning centers; CNC vertical machining centers; CNC horizontal machining centers.
Development target — Setup 2 / Run 3: CNC mill-turn and multi-axis turning centers; twin-spindle lathes. Active development on at least one mill-turn platform is expected.
As assigned: CNC OD grinding and CNC gear equipment; manual lathes and mills, grinders, shapers, saws, presses, and deburr stations for rework and fixture work. Ratings apply to the workcenters listed on the machinist’s qualification card; machines not on the card are outside the scope of the title until trained and signed off.
Behavioral: works independently with minimal direction; communicates clearly with programming, quality, and maintenance; teaches patiently; owns and corrects mistakes; dependable attendance.
Work ExperienceMinimum five years of CNC machining in a job-shop or low-to-mid-volume precision environment, including at least two years of independent setup work — or two years at CNC Machinist II with all Skills Matrix minimums above met and verified.Demonstrated history of holding tolerances to ±0.0005″ and surface finishes to print on production work, with documented fluency on the shop’s CNC controls including G/M-code editing and offset management.Preferred: mill-turn or multi-axis setup and programming; Mastercam or ESPRIT CAM familiarity (required to advance to Associate CNC Programmer); Okuma OSP control and its intelligent technologies; prior experience training or leading machinists.Education & CertificationsRequired: high school diploma or GED.Preferred: machining certificate or diploma from a technical school, completion of a formal machinist apprenticeship, or NIMS credentials in turning, milling, or CNC programming; OEM or distributor control training, macro programming, or mill-turn training.Ongoing: maintains current internal certifications for assigned workcenters, hoist or forklift certification where applicable, and annual safety training.Physical DemandsStanding / walking
Continuous — the majority of an 8- to 12-hour shift on a concrete floor. Overtime, shift coverage, and occasional weekend work as production requires.
Lifting / carrying
Frequent to 25 lbs; occasional to 50 lbs unassisted. Hoists and lift assists required above 50 lbs for chucks, fixtures, and workholding. Occasional pushing of carts, pallet jacks, and chip hoppers.
Bending / reaching
Frequent bending, reaching, and kneeling to load parts, set tooling, and access machine interiors and coolant systems.
Hand & wrist use
Continuous fine-motor and grip activity — tool setting, wrenching, gauge handling, keypad and MPG use.
Vision & hearing
Close vision and depth perception sufficient for precision measurement, tool setting, and surface-plate layout (correctable acceptable); hearing sufficient to detect alarms, tool-condition changes, and verbal warnings in a high-noise area.
Occupational ExposureWork is performed on an active manufacturing floor. These exposures are inherent to the role and are controlled through engineering controls, administrative practice, and required PPE.
Exposure
Description & Controls
Noise
Elevated machine, air, and impact noise. Hearing protection required in posted areas; hearing conservation program participation where monitoring indicates.
Metalworking fluids & chemicals
Coolant and cutting-oil mist and skin contact; way lube, hydraulic and spindle oils, solvents, degreasers, and layout dye. Machine enclosures and local exhaust where fitted, nitrile gloves, barrier cream, prompt washing. Governed by the hazard communication program.
Metal chips & particulate
Sharp turnings, swarf, and airborne fines from cutting, grinding, and deburring. Safety glasses with side shields at all times; face shield for grinding and chip clearing; cut-resistant gloves when handling chips.
Moving machinery
Rotating spindles, chucks, bar feeders, turrets, pallet changers, and automatic tool changers. Machine guarding, interlocks, and lockout/tagout are mandatory; no reaching into an operating envelope.
Thermal, slip & trip
Hot chips, workpieces, and heated coolant; coolant and oil films, chips, hoses, and air lines on walking surfaces. Slip-resistant safety footwear required; spills cleaned immediately; 5S maintained.
Ergonomic & environment
Repetitive motion, sustained standing, and awkward setup postures; anti-fatigue matting, lift assists, and job rotation available. Non-climate-controlled shop, equipment vibration, and powered industrial truck traffic in aisles.
Minimum PPE: safety glasses with side shields, hearing protection in posted areas, slip-resistant footwear, and task-appropriate gloves. Loose clothing, jewelry, and unrestrained long hair are prohibited near rotating equipment.
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