Job Title: Data Center Operator Location: Onsite Detroit, MI Schedule: Afternoon Shift (3:30 PM 11:30 PM), includes 2 WFH days after initial training Training: First 6 weeks in-person Overview We are seeking a tech-savvy, detail-oriented Data Center Operator to join our team. This role is critical in ensuring smooth operations, monitoring systems, and maintaining foundational processes within our data center environment. The ideal candidate will have strong communication skills, a mindset for continuous improvement, and the ability to work effectively in a shift-based schedule. Key Responsibilities Monitor, document, and escalate issues within the data center environment. Perform incident management and collaborate with the Incident Management Team. Utilize ticketing systems ( ServiceNow [SNOW] and BMC Remedy ) for tracking and resolution. Maintain accurate documentation of processes, incidents, and system changes. Apply critical thinking to troubleshoot and resolve operational issues. Support and adhere to foundational processes and compliance standards. Engage in continuous improvement initiatives Communicate effectively with internal teams and stakeholders. Required Skills BMC Remedy preferred). Familiarity with Node Manager or similar monitoring tools. Strong documentation and organizational skills. Ability to work independently and as part of a team. Prior experience in incident management or similar operational roles. Work Environment Onsite in Detroit with initial 6-week in-person training. Afternoon shift: 3:30 PM 11:30 PM . After training, 2 remote workdays per week . Shift-based schedule; flexibility required. Preferred Qualifications Previous experience in a data center or IT operations environment . Knowledge of continuous improvement methodologies . Strong interpersonal skills for effective communication.
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